Lancashiredoubleglazing レビュー 

264
•
TrustScore 5段階評価の4.5

4.3

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5つ星のうち5の評価

It was a callout to look at two first floor windows which had been unable to close properly since buying the house. My daughters room was one of the rooms and it was concerning me the whistling sound... もっと見る

5つ星のうち1の評価

Poor service , poor communication . Poor experience . Very disappointed in a company that charges you good money for their products . We got a door installed a few years back , every time summer comes... もっと見る

5つ星のうち4の評価

We needed to replace our storm doors and contacted LDG. Owen was great, really helpful with design choices and colours so we went ahead and paid a deposit in March. On the 16th June the doors were me... もっと見る

5つ星のうち5の評価

Very happy with my new porch. The whole experience was a breeze from start to finish,cannot recommend this company enough.

企業情報

  1. 二重窓設置業者

当該企業による記述

Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago. Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers. With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

264件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 37%に回答しています

通常48時間以内に回答

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4.3

すべてのレビュー

(264)

過去12か月のレビュー数: 45件

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5つ星のうち5の評価

Jobs look amazing.

Efficient and experienced workers. They did Conservatory roof and completely replaced front door a windows by door . They did whatever we asked
They will be replacing 4 windows in June
Jobs look. Amazing

2026年4月30日
自発的なレビュー
5つ星のうち5の評価

Brilliant experience

Installation of back door and window was completed to a great standard. Communication was very smooth and the service was done quickly and without issue. Workers communicated with a professional and friendly manner. Overall very pleased with my experience and would recommend this company to others.

2026年5月16日
自発的なレビュー
5つ星のうち5の評価

Superb

Superb, high-quality product at an excellent price. I chose one of the most secure doors available, complete with a locking system backed by a £5,000 guarantee , that is, if anyone can pick or cut through the lock, you receive £5,000.

The fitter was excellent: polite, friendly, and carried out a perfectly neat installation. He used colour matched silicone on the outside, caulking on the inside, and even brought his own hoover to clean up afterwards.

I would definitely recommend this company.

2026年5月5日
自発的なレビュー
5つ星のうち1の評価

Poor service

Poor service , poor communication . Poor experience . Very disappointed in a company that charges you good money for their products . We got a door installed a few years back , every time summer comes around the door/ locking mechanism becomes stuck . On numerous occasions we have been locked in or out the house . A danger hazard for the family . But Lancashire double glazing couldn’t care less. Takes them 3 weeks to respond to an email . Absolutely shocking service . Once again the locking mechanism is stuck . We can’t get in our out the front door . Still awaiting on someone to come out

2026年3月31日
自発的なレビュー
5つ星のうち5の評価

I had an absolutely outstanding experience

I had an absolutely outstanding experience with the sales team at Lancashire Double Glazing, and I feel compelled to share just how impressed I was.

From start to finish, one team member Thomas in particular went completely above and beyond. His customer service was nothing short of exceptional — professional, friendly, and genuinely caring. He took the time to listen, answered every question thoroughly, and made what could have been a stressful process feel easy and reassuring.

Nothing was ever too much trouble, and his attention to detail and commitment to getting everything just right really stood out. It’s rare these days to come across someone so dedicated and passionate about delivering great service.

Thanks to him , I felt confident and well looked after every step of the way. A real credit to the company — I wouldn’t hesitate to recommend Lancashire Double Glazing to anyone.

Thank you again for such a positive experience!

Mrs Laura Moore

2026年4月17日
自発的なレビュー
5つ星のうち5の評価

Absolutely stunning new front for our…

Absolutely stunning new front for our shop! From start to finish I can’t speak highly enough, professional and obvious that it matters to them, the fitter thought more support was needed and they came back and added that later free of charge, I wouldn’t have known either way but there own personal quality and pride meant they went above and beyond. Not enough companies doing that these days! More than happy to recommend and they have my loyalty for life!

2026年3月30日
自発的なレビュー
5つ星のうち5の評価

Patience required

Teething problems originally with appointment dates given by the company
mainly due to adverse weather conditions
Once on site very pleased with the finished effect of the sun room
The glass roof has certainly improved the room
The fitters Phil, Kieran and Drew should be praised for an excellent job
Also Owen who originally discussed with us the process needed prior to having a glass roof fitted
Very professional all round from start to finish

2026年3月30日
自発的なレビュー
5つ星のうち5の評価

Polite / Efficient / Excellent follow through.

From initial contact to contract / Survey / Plans / Planning Permission / Execution of build (digging , roof , plastering , fitting etc.) all done to a very high degree of professionalism.
Very efficient Installations Department.
Good follow up. Any small post instal issues quickly rectified.
LDG is well recommended.
2nd. time we have used them.
The extension is the envy of our friends.
Thank you.

Joseph Robinson.

2026年3月17日
自発的なレビュー
5つ星のうち1の評価

This is the third time we have used…

This is the third time we have used this company but after this fitment we won’t be using them again, we had a front door fitted in Irish oak and when you stand away from the door it looks like a kick panel as been fitted to the door at the bottom look awful.
We contacted them which it took nearly 3 weeks to come back with a scientific reason why the door is different colour at the bottom, we were never told this at the part we’re we were parting with out money that it could look like this, never use them again
Also the door was draughty I had to wait a week for someone to come and have a look, so I adjusted it myself , very poor customer service for a repeat customer

2026年1月19日
自発的なレビュー
Lancashiredoubleglazing ロゴ

Lancashiredoubleglazing からの回答

Thank you for your feedback. We’re sorry to hear that you are disappointed with the appearance of your new door and the service experience.

Regarding the colour difference you mentioned at the bottom of the door, we raised this with our supplier’s Quality Team. They confirmed that the effect you are seeing is due to the textured wood-grain finish used on Irish Oak doors. Because the grain runs in different directions on certain sections of the door (for example horizontal vs vertical), light reflects off the textured surface differently depending on the viewing angle. This can sometimes make panels appear slightly lighter or darker, particularly when viewed from a distance. This is a known and normal characteristic of this type of wood-grain finish rather than a fault with the door itself.

That said, we do understand that this was not the look you were expecting, and we are sorry if this wasn’t something that had been explained clearly during the ordering process.

With regard to the draught issue, we apologise for the delay in attending. Doors can occasionally require minor adjustments after installation as they settle, but we appreciate that waiting for a visit is frustrating and we’re sorry for the inconvenience caused.

We truly value that you have used us previously and we’re disappointed to hear that this experience has affected your confidence in us. If you would like us to arrange for a further inspection or discuss this in more detail, we would be more than happy to help.

Thank you again for bringing this to our attention.

5つ星のうち1の評価

Problems from start to finish

We've had problems from the very beginning to the very end. We were promised to have the works done immediately, only for the works to be delayed by 3 months. The contractors who were supposed to do the job rang in sick twice in a row, which meant that the works were delayed even further and the company did not take any responsibility nor did they apologise for the inconvenience caused. We've had lintels installed and we were advised that the works would be external only, which was a lie as we ended up with a hole in our wall and a lot of plasterwork removed as a result. The glass panels for our door were manufactured to wrong sizes; we were promised the contractors would return within 24h with the correct sized panels but they only returned 48h later, which is unacceptable considering our front door was only put in situ temporarily. We were also made to believe that the window cills were included within the quote, which apparently they weren't in the end. The contractors did not provide any form of flooring covering at all.

Customer service is shocking and truly doesn't exist, as no one wants to take any accountability for the wrongdoings on the company's part. You have to constantly chase them if you want to receive some kind of answers and it takes 10 working days for a manager to respond to an email! I would never never recommend this company to anyone!

2026年2月4日
自発的なレビュー
Lancashiredoubleglazing ロゴ

Lancashiredoubleglazing からの回答

Dear Wanessa,

We are sorry that you feel dissatisfied with aspects of your installation. However, for transparency, we feel it is important to clarify the factual position.

• The installation date was rescheduled due to installer illness. While unfortunate, this was outside of our control. The works were rebooked at the earliest available opportunity.

• The front door side panels were incorrectly manufactured. This was acknowledged immediately, and replacements were ordered without delay. At no point was your home left unsecured — the door was fully installed, lockable and safe.

• The angle irons (lintels) were always included within the installation scope. Structural installations of this nature require internal plaster to be removed so that we can install the structural steel work securely and safely.
• This is standard practice. Our contract confirms that we plaster make-good only; redecoration is not included.

• The contract specification reference to “150mm cill” relates to the external window cill supplied with the window system. Internal window boards were not listed within the agreed quotation and were not included in the contract price.

• Plastering attendance was offered promptly to complete internal making good. Appointments are always agreed in advance with the customer.

• We have responded to all correspondence and provided our formal complaints procedure.

We remain committed to completing the installation fully in line with the signed agreement and to the correct standard.

We believe it is important that reviews accurately reflect both the issues raised and the actions taken to address them.

Lancashire Double Glazing

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