Last Minute Cottages レビュー 

1,673
•
TrustScore 5段階評価の4.5

4.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Avoid this comamy's various properties like the plague!!! Just arrived at our RANCID little hovel in 15 charlotte street brighton.payed owner £30 for parkimg permots that were not there!!!stepped... もっと見る

企業が回答しました

5つ星のうち5の評価

Wish I knew about this site sooner. Really easy to use and the selection of properties available at really good prices, is great!

5つ星のうち5の評価

We stayed at Green Cottage Wirral for my daughter’s 13th birthday and it was absolutely perfect. The cottage was beautiful, spotlessly clean, and had everything we needed for a comfortable stay. T... もっと見る

企業が回答しました

5つ星のうち5の評価

We had a truly wonderful stay at this charming countryside cottage. The location was peaceful and beautifully surrounded by nature, making it the perfect escape from the city. The cottage itself w... もっと見る

企業情報

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当該企業による記述

Over 60,000 last minute holidays with late availability in professionally managed and independent cottages, lodges and apartments. Last Minute Cottages is part of the Snaptrip family which also includes Dog Friendly Cottages, Big Cottages and Snaptrip.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

1673件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(1,673)

過去12か月のレビュー数: 107件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Where do I start

Where do I start. No Wifi when we were told there was Wifi. Stairs are horrible and carpet is dangerous. Woven carpet so when you ware socks it’s becomes slippery. Slipped down the stairs, smashed my foot to find out later I have fractured my toe. Went black very quickly. Immediately contacted the owner ref WiFi and my injury, all I got was a sorry. Loss of WiFi we will see what we can do. 36 hrs later, after speaking to a friend and telling the owner he works for BT amazingly they turned up in 1 hour. Strange. Had trouble walking for 2 days. Have asked for some reimbursement and all the owner keeps saying is “ you must go through booking com because of their protocol. I have message and complained to booking com and guess what nothing. The owner has done nothing at all about it. I was recovering from an operation to then be even now in pain with my foot. The owners do not care at all. On arrival not even amount of milk bread butter nothing. Very poor indeed. Not a family Friendly house and if you have youngish children DO NOT STAY HERE. I am now in process of legal action against the client.

2025年9月2日
自発的なレビュー
Last Minute Cottages ロゴ

Last Minute Cottages からの回答

Hello Jason,

Thank you for taking the time to share your feedback. I’m truly sorry to hear that your stay didn’t meet your expectations.

I’ve reviewed our records but haven’t been able to locate a booking under your name. Since you mentioned that your reservation was made through Booking.com, it’s possible there may have been a mix-up.

If the review on Trustpilot was left for us by mistake, you may wish to update or remove it so it reflects the correct business — we would be very grateful.

If you’d like to discuss this further, our team would be happy to assist you. Please feel free to call us on 0203 637 0812 at your convenience.

All the best,
Katie

5つ星のうち1の評価

Paid a deposit and got £0 back.

Paid a deposit and couldn't cancel immediately, in which I was entitled to £0 out of my £160 deposit, robbery.

2025年9月14日
Last Minute Cottages ロゴ

Last Minute Cottages からの回答

Hello Jay,

I’m truly sorry to hear that you had to cancel your booking — I understand how disappointing that can be.

Please be aware that, as listing agents, your payment is held by your appointed property manager, and unfortunately, we don’t have control over cancellations or amendments on our side.

Before booking, all guests are provided with full access to the property manager’s terms and conditions, which outline the cancellation policy to ensure transparency.

I completely understand how frustrating this situation might feel. I would recommend reaching out to the property manager directly for further support.

All the best,
Katie

5つ星のうち1の評価

Thanks for cancelling our reservation…

Thanks for cancelling our reservation 3hours and a half after check-in time started (we were on the way and five minutes before arriving he cancelled, we had agreed on that time)
What do we do now ? We're two 20yos women we don't know anyone in the country and we're not well enough to afford 400£ a night each
You should've thought before over booking even tho we booked months ago
Hopefully we find a place to stay or trust me i'll be at your front door sleeping on the porch

2025年9月12日
自発的なレビュー
Last Minute Cottages ロゴ

Last Minute Cottages からの回答

Hello Clarisse,

I’m very sorry to hear that your booking was cancelled and can imagine how disappointing this must have been.

I would love to assist you with these concerns; however, I have been unable to locate a booking for you.

We are committed to ensuring the safety of every customer. In this case, I have requested further information via TrustPilot and also urge you to contact us directly on 0203 637 0812.

I look forward to hearing from you!

Katie

5つ星のうち5の評価

Great communication.

What made our experience great, was the great communication, prompt emails and updates, giving us time to organise and have everything ready in time for our holiday.

2025年7月1日
5つ星のうち5の評価

Beautiful place to stay

Beautiful place to stay. So quiet and secluded. Elegant little hut which was clean and had everything needed for a lovely stay. The hot tub and outside area is just perfect for the evenings. Had such a great stay here... Highly recommend.

2025年7月25日
5つ星のうち1の評価

!AVOID!

!AVOID!
Check the reviews before booking!
Avoid at all costs.. do not waste your money!
Where do I start…
Arrived Monday, walked into the flat and the smell of damp/must and cannabis hit us.

Thick layer of dust over windowsills, skirtings and all furniture.

Dirty washing in washing basket, washing left in tumble dryer, filter at the bottom of tumble drying thick with dirty.

Black mould on all silicone in bathroom, dirty shower with used items in.

Used items left in fridge.

Unable to use any storage due to it being full of belongings.

Tv resting on the back of a random sofa in the master bedroom, in other bedroom an overly large tv on the floor.

Door to fuse board wedged shut with cardboard.

Unable to use parking permit due to it being a printed out photo of the actual permit.

Absolutely filthy carpets which are heavily stained, property is very run down and is in need of lots of attention.

Do not be fooled by the pictures on the advert.. this property is nothing like advertised.

Hosts not at all helpful and seem to ignore all our concerns even with photo evidence.

This property is a safety hazard.
We had no choice but to check out 40 minutes after checking in. After a very long fight we managed to get a partial refund which doesn’t justify the stress and state of the property.

Completely ruined our family holiday which we booked 14 months ago.

2025年8月4日
自発的なレビュー
Last Minute Cottages ロゴ

Last Minute Cottages からの回答

Hi Chelsea,

We’re truly sorry to read about your experience and completely understand how upsetting this must have been for you and your family.

While Last Minute Cottages is a booking platform and we don’t manage the properties ourselves, we work only with professional agents and operators, and your feedback is extremely important to us. We never want any guest to have the experience you’ve described, and we will ensure this matter is investigated as a priority.

Please contact our support team at support@lastminute-cottages.co.uk so we can locate your booking, liaise with the partner responsible for this property, and remove it from our portfolio if it does not meet the required standards.

Once again, we're sorry for the distress this caused and the impact it had on your holiday.

Best wishes,

Rebecca

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