Lavish Alice レビュー 

Gorgeous Quality Dress
Great experience with Customer Service when i had to contact.

Rachael had dealt with my customer care recently. It was a very easy and quick response. 10/10

*update, they have responded hours later saying they still cannot give me a tracking number- avoid this company at all costs- their dresses are nice, but ultimately when it goes wrong they are extremely unhelpful and lie*
Unfortunately I ordered directly from Lavish Alice.
I ordered because of their well advertised speedy delivery.
I've bought Lavish Alice previously but through a 3rd party.
I paid and ordered for next day before 1pm delivery.
I recieved no update , even though I'd recieved a tracking number and expected delivery time from another company ordered at similar times.
I reached out to Lavish Alice and enquired if this had been dispatched as it was showing as NOT on the tracking, I requested for my order to be cancelled as the item is no use after today.
They refunded delivery, but unfortunately I am put of pocket as they will not cancel my order despite it not updating with shipped or a tracking number, with the expectation of me having to create a return when it does finally show
I'm out of pocket as I've had to replace the item from the high street, just before Christmas, this is totally unacceptable. I don't think I'd ever order from them again. I would advise anyone who requires an item for a specific date, not to use them.

What a beautiful dress, lovely quality and made really well!

As a company Lavish Alice are truly amazing! There was a mix up with my delivery and their customer service (Rachael) were great and really personable. (The mix up was my fault)

I’ll use them whenever possible! Worth the every penny!!

Thank you xx

Had a great experience with Rachael in particular, great customer service.

After a bad start with the returns portal not working, Rachel put things right for me and I managed to return the dress via a different way. So thank you Rachel 😊

Wonderful customer service from a lovely employee named Rachael who was a great help with a return I needed to make. Beautiful dresses, will definitely shop with again

Great customer service from Rachael! I had an issue finding my order number to process a return and Rachael was helpful and prompt with the information I needed.

Dealt with Rachael from Lavish Alice & she was super helpful, straight forward and quick with response. Will be a repeat customer due to the great customer care received.

Unfortunately the trousers did not fit me, I was stressed about a return, but Rachael sorted the problem out for me effectively and efficiently.
I was impressed with her polite replies and helpful manner.

Great experience, so helpful on a return and Rachael was so informative and fully resolved my issue.

Beautiful dresses and a very prompt and efficient customer service. Rachael was immensely helpful with my order queries. Would definitely recommend.

Rachael was extremely helpful to me when I was trying to make a return. She replied to all my emails immediately and provided me with updates on my return.

Spoke with Rachael in customer service who dealt with my query promptly and efficiently.

Rachael at Lavish Alice was incredibly helpful when I emailed with a returns issue. She was prompt to respond and very understanding of the situation. Thank you Rachael!

I was so impressed with the quality of the dress I ordered I had to leave a review which I rarely do! The packaging was amazing also as for the customer service. Especially by Rachel.

Rachael was so helpful when I missed the return timeframe for my order. She was kind and efficient - Great customer service. It’s very much appreciated.

Beautiful dresses and fantastic customer service. I've ordered two dresses from Lavish Alice now, they are fantastic quality and value for money. I had a query with an order, and Rachel in Customer Services was so brilliant and helpful, making sure I could go to the ball!! Really great people and I can't wait for an excuse to buy another beautiful dress from them.

Customer service from Rachael was fast, polite and helpful, couldn’t ask for anything more. The dress I ordered sadly didn’t fit me but the quality was absolutely lovely!

I purchased a beautiful dress from here.
The quality was outstanding. The dress however had 3 large Diamanté bows on the side of the dress. After wearing once I hadn’t realised that one of the large Diamante had fell out, until I recently got it out to wear again. The dress was over £200, but when I contacted them to ask if they could send me a stone as this shouldn’t have happened, they said no! Also I can’t return as it’s over 14 days.
Disappointed really as the dress is beautiful, but ruined as you can clearly see a Diamanté is missing 😢