Lavish Alice レビュー 

Great customer service from Rachael, nothing was too much trouble and my question was answered and revolved promptly. Thank you.

Could not rate this store more highly.

Bought 2 dresses and was charged full price when they were actually in the sale on the website Contacted customer service and was speaking with a lovely girl called Rachael who went above and beyond to help us take back the size that didn’t fit and refund the difference in price of the dress we kept.

10/10 no notes an a breath of fresh air to deal with such a responsive and reasonable customer service advisor!

Thank you Rachael!

I have ordered from Lavish Alice for many years and have always loved the design and quality of their dresses. My husband ordered me a dress for Christmas which did not suit me but we were travelling and I missed the 14 day returns window. Rachael in the customer service team was incredibly helpful and quick to respond and very kindly gave me an extension to make the return.

Such an amazing service! 2 beautiful dresses, one I kept the other I sent back and was worried it hadn’t got back to Lavish Alice as no updates from Royal Mail. I emailed and the responses were rapid from Rachael, great service and lovely lady! X

The quality of the clothing I’ve purchased from Lavish Alice has consistently been exceptional. I’ve also received outstanding customer service, with prompt email responses and a quick, effective resolution to an issue I encountered—despite it being no fault of theirs.

A bought a beautiful dress for my son’s wedding. I looked like a star. People thought it was Dior dress)

I made an error in my order and Racheal in customer service was so nice about it, she arranged a refund and even refunded the delivery fee when it was my error. She replied straight away and was so kind to me. I’ll certainly be purchasing from here again, not received good service in a long time so thank you ❤️

Excellent service from Lavish Alice particularly racheal who gave a quick personal &professional response to my problem
Definitely recommend this retailer

Customer service was very helpful in getting a return done for me, particularly Rachael who kindly helped me out.

Rachael was extremely helpful and helped me with my refund request. Excellent customer service

The customer service I received from Rachael has been seamless, and on New Year’s Day too!! Lavish Alice fabrics & quality are second to none.. always a pleasure. 😊

I have ordered several times from Lavish Alice and have always been satisfied with the quality of the dresses I bought. This time I had to return a dress ( the shape didn't suit me) and customer service was very helpful. Rachael helped me all the way from the start of the process to get my refund. Thank you again.

My jacket didn't arrive next day as ordered but they promptly refunded my postage it arrived the next day.
Rachel was fantastic brilliant customer service !!! and the jacket is amazing brilliant quality first purchase of many

Rachael has been so helpful with my return! And so friendly on her email. Thank you so much. Clothes are amazing. Will definitely buy from here again!

Unfortunately I had to return my dress as it was too big and mistakenly sent another return using the same QR code. Rachael at customer services was fantastic and kept an eye out for my incorrect return and sorted it out to return to me. She really was amazing and so helpful.

Beautiful clothes! Both my daughter and myself found fabulous dresses for an upcoming special occasion.
Special mention to Rachael from the customer care department who provided a speedy, helpful response when I encountered an issue with the returns portal. Thank you Rachael!

I ordered Lavish Alice dresses and items 3 times already, and every time I was very happy with quility and look of the items.

I especially enjoyed one of the black tie satin outfits, which looks gorgeous, and you can tell that the fabric is of very good quality. I also like how dresses (even wool dress) fit perfectly and accentuate the figure.

The last time I had some problems with the NL custom tax, but Rachael from "Lavish Alice" customer support provided me with help. With her involvement, the problem was brilliantly solved.

I can see why the dress I ordered was on sale for £70 down from £289 as it’s waaaay too small so I imagine it has been returned often. I didn’t even size down like the site told me to, my mother who is two dress size smaller than me and is a size 10 only 5’1ft couldn’t zip the dress up either. I’m normally a 14 but went with the 16 just to be sure but wow it’s insanely small. I wouldn’t care if I hadn’t been charged £3.50 delivery and then another £5.99 to return so I’ve basically paid to try on a dress that is not fit for purpose as the sizing is so off. I won’t be buying again

I’m so impressed with Lavish Alice. Their clothing feels like designer quality without the designer price tag. The cuts are flattering, the designs are modern and elegant, and the craftsmanship really stands out. I contacted their support once and received a quick and polite response within hours. You can tell they take real pride in what they create. Definitely my go-to for special outfits.

Great customer service. Rachael was particularly helpful with my return.