Lazada レビュー 

Website is useless and unusable in English. Terrible site and most likely a scam site.

The UI requires extra care. It's not very easy. If the order is cancelled and you re-order, the quantities are all reset to 1. If you make a payment by cash and need refund, it will take a very long time. Many little things like this.

LAZADA NO PROTECT BUYER !!!!
NO BUYER PROTECTION BY LAZADA !!!!

YOU WILL LOOSE MONEY IN LAZADA !!!

******* W A R N I N G *******
******* W A R N I N G *******

Lazada is really bad. For my case, firstly this company detected my money from credit card. I used my credit card for only 2 times for buying. But other times I didn’t use but this company detected my a lot of money. Other case, this company isn’t responsible because my refund date’s deadline is over but I didn’t get my money. So I really sad and disappointed. Now, I gave the rate 1 out of 10 for this Lazada shopping app. Please, beware this app for shopping.

I order now 10 product last 2 week and 3 say it is delivered. But is not and tired and you can not talk to Lazada. Lose 900.Bath in this 3 product.

Is bad cheap company use bad transport.

This is by far one of the worst online stores in South East Asia. Constantly have issues with them and after I get my orders, IF I get my orders, I will be deleting my account. The sellers are protected and nothing is done when they refuse to send your package. What the seller does is list it as "packed" so you can't cancel. And once you notify lazada, which is useless as they say the same thing word for word from their script on how to screw the customer more, the seller will FINALLY respond but STILL refuse to send your item. I deleted my Shein account because they used a delivery service that basically delivered my package to the wrong address and then refused to answer my emails or phone calls and then when they finally responded they tod me to contact Shein and ask for a refund. The same with Temu. I deleted that account before I had the opportunity to use it because they used the same lazy delivery company J&T Express. Now I will be deleting my Lazada account after 10 years with them because I have had nothing but problems with them and their lazy sellers who refuse to do their job. I will just stick with Amazon which is far superior and always will be. I will never use another South East Asian online shop ever again. They care nothing about the customer.

Cheap delivered item completely different from item ordered. Seller just provided automated replies with no possibility to resolve. I then noticed other customers had been scammed in same way by same seller.
Contacted Lazada customer care. First time they promised to respond but did not, second time finally replied and said 7 day return period expired (they took more than 7 days to reply!!). Totally uninterested in customers being scammed by this seller.

I had many frustrating experience with Lazada, and I feel compelled to share it. My recent order included five items, but due to the outdated system, I was unable to return just one item and ended up having to return all of them. The customer service was unhelpful in resolving this issue.

Additionally, I was disappointed with the quality of the products. Many of the items appeared to be counterfeit and did not match the photos or descriptions in the advertisements. Having previously worked with Amazon, I find Lazada’s service and product quality to be lacking in comparison. If you’re accustomed to Amazon’s high standards, you might find Lazada’s offerings to be quite below par.
I do not recommend this company

Ordered an item. Delivery was completely different to the order. Contacted Lazada. They said in 24 hours when the order is updated to delivered, can select return and get a refund. But what do Lazada do? They mark the order as CANCELLED. Now I cannot get my money back. Meanwhile the seller no longer exists on the site. So they KNOW the seller was dubious. But the refuse to refund me - say I have to get the money from the courier! FFS, the courier just delivers the parcels! They are not responsbile. Lazada are CHEATS. Buy at your own risk.

Laza have many good shops who are decent and honest. Unfortunately Lazada also allow scammers to sell products on their platform. And when you tell Lazada this, they don't care at all. Their customer service sucks. Useless chatbot, and if you finally get a person to talk to! Then you will just have a chit chat and no help. The delivery is very slow. Why do it have to take a week to get a package within Thailand. Nonsense

Used Lazada 100 or more times over last few years. Goods are sometimes fake. Goods are sometimes delivered incorrectly. But the sometimes IMO are rare and I've always had my purchases sorted out and money returned.

Tried to buy a pair of dumbbells on Lazada. Picture of two weights, two weights appearing in the cart, but 1pcs in the fine print. Needless to say, I bought two sets and ended up with 1 4kg weight and 1 5kg weight. Ziven wouldn't take there product back and Lazada sided with the store.

CRIMINAL COMPANY THAT SUPPORTS FAKE PRODUCTS TO BE SOLD ONLINE!!!

I contacted the Lazada 'customer service' to file a complaint about a big seller named 'Exquisite kitchenware' that sells fake Zwilling products on their platform. I wasted several hours by now communicating and discussing with Lazada and the fraudulent shop and the result is that they want me to send back the items but... there is NO return button and there is NO way I can rate the seller.

Lazada Thailand is a complete FRAUD - DO NOT WASTE YOUR MONEY ON THIS PLATFORM!!!

Refuse to assist you they took my money and mark orders and unpaid and block me from talking to support

Lazada customer services are just abysmal
I requested a refund for wrong items sent - no reply from sender and Lazada made an arbitrary decision to refund one item out of three ?
Rang each week for four weeks and got different stories each time from people who clearly had not bothered to read the complaint and once told full refund in 24 hours and the next time told I had to do things that I already had done!!!
They are unfortunately useless at delivering customer service and at time giving out blatant misinformation
Avoid

Buying an item can be for cheap items but I bought expensive headphones. It's been impossible to return it. They are fakes! Be careful guys. Anyone can sell anything on Lazada and call it whatever they like. Lazada does nothing!

Ordered an item while i was in thailand. when i saw it takes too long i redirect to home address. When it arrives in thailand i complain and they just delete my account.. bunch of criminals

The worst crazy shopping experience on the internet. First time: the package was not delivered, and I was not refunded because I cannot prove that the package did not arrive. How do you prove that something was not delivered? Second time: I buy chairs and they arrive damaged. I send the photos and I have to wait for the seller's decision!!!! So, the seller tells me it's not damaged ENOUGH to return! Lazada refuses me the return and refund. Completely crazy !!! I've never had this problem with: Grab, Shopee, Alibaba, Amazon, etc... Never!

Absolutely useless cart system lost my order multiple times. Checkout failed with multiple error messages, tried to charge my card in a different currency which failed obviously. I tried to look at how to do a bank transfer, this stuck my order in a dead-end which I couldn't cancel myself, their support team had to cancel it and i had to redo the cart of 25 items again. Then my three cards got rejected after spending time moving currency around. In the end the chat support said I have to wait 2 days for support escalation to reply. Awful waste of hours.

Have not received refund. WHY NOT?!