Two month down the line and I am still waiting to finish the interminable process of transferring three domain names to LCN - beginning to wonder why I thought this was a good idea. I have supplied... もっと見る
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レビュアーのコメントを見てみましょう
I called as I was having a problem making a payment for my account online. My first responder was not at all helpful and not particularly patient or friendly, refusing to help unless I got him my r... もっと見る
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I rang to have a old email account restored. I am absolutely useless with computers. The call handler knew exactly what to do and talked me through each step. He was patient and extremely knowledgeab... もっと見る
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As always really exceptional service. My mobile signal died after the first person had been really helpful. The next person who answered was equally helpful and took up where we had left off seamlessl... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Established way back in February 2000, LCN.com has become the largest organically grown web hosting and domain name company in the UK. We hold over 350,000 domain names and host over 50,000 web sites for nearly a quarter of a million satisfied customers.
LCN.com Web Hosting
当該企業による記述
連絡先
Unit 17, Gateway 1000, Whittle Way, Arlington Business Park, SG12FP, Stevenage, 英国
- 00441438532000
- www.lcn.com
4.3
優良
6227件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
LCN.com からの回答
Thank you for your kind words! We’re really pleased to hear you’ve found our service polite and helpful — we truly appreciate your feedback.
Reactivation of account
Kyle was extremely helpful in reactivating my account, very personable and dealt with my issue very quickly
2026年4月21日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback! We’re delighted to hear that Kyle was able to quickly reactivate your account and provide such personable support. We’ll be sure to pass this on!
nice clear and simple advice
nice clear and simple advice - very helpful thanks
Graham Davies
Exclusively Connect
2026年4月21日
自発的なレビュー
LCN.com からの回答
Thank you for your kind feedback, Graham! We’re glad to hear the advice was clear, simple, and helpful. We really appreciate you taking the time to share your experience.
Very helpful support and guidance
Very helpful support in resolving the problem I had with connecting for updates to my website.
2026年4月15日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback. We're glad to hear our support team was able to help resolve the issue with your website updates. If you need anything else, we're always here to help.
have been using this team over the past…
have been using this team over the past 10 years and they are always quick to respond with tech queries, can't fault them at all
2026年4月14日
自発的なレビュー
LCN.com からの回答
Thank you for your continued support over the past 10 years! We're delighted to hear our team has consistently been quick and reliable with your technical queries — we really appreciate your feedback.
LCN.com からの回答
Thank you for your kind feedback! We're delighted to hear you found our technical team knowledgeable and helpful.
Prompt and helpful response.
2026年4月14日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback! We're glad you found our response prompt and helpful.
Always a simple task dealing with LCN
Always a simple task dealing with LCN. Thank you especially to Jordon
2026年4月15日
自発的なレビュー
LCN.com からの回答
Thank you for your kind feedback! We're glad it's always a simple process for you. We'll be sure to pass your thanks on to Jordan!
5 Star Customer Service
Over the years I have found LCN to offer 5 Star customer service every time.
2026年4月14日
自発的なレビュー
LCN.com からの回答
Thank you for your continued support! We’re delighted to hear that you’ve consistently experienced 5-star customer service from us over the years—it really means a lot.
LCN.com からの回答
Thank you for your kind feedback! We’re delighted to hear you found our team knowledgeable and that you received great customer service.
LCN.com からの回答
Thank you for your feedback! We’re glad you found our support helpful.
LCN.com からの回答
Thank you for your feedback! We’re glad you found the service helpful, as always.
Very helpful
Very helpful. Im not very technically minded so was very patient and knowledgeable
2026年4月8日
自発的なレビュー
LCN.com からの回答
Thank you for your kind feedback! We’re glad our team was patient and able to help.
Two month down the line and I am still…
Two month down the line and I am still waiting to finish the interminable process of transferring three domain names to LCN - beginning to wonder why I thought this was a good idea. I have supplied LCN with all the information they required, paid them for the service and still do not get return phone calls they promise me. When will this ever be completed?
2026年4月1日
自発的なレビュー
LCN.com からの回答
We’re really sorry to hear about your experience and understand how frustrating delays like this can be—especially after you’ve already provided all the required information and made payment.
This isn’t the level of service we aim to provide, and we’d like to get this resolved for you as quickly as possible. Could you please contact us directly at your earliest convenience so we can look into your case in detail and move things forward?
Thank you for your patience—we’re committed to getting this sorted.
Started a renewal conversation…
Started a renewal conversation, have emailed twice but not reply. Shame as I have been a customer for over 10 years so would have thought a level of loyalty.
2026年3月30日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback, and we’re sorry to hear about the delay you’ve experienced in getting a response.
We completely understand your frustration, especially as a long-standing customer, and we apologise for not replying to your renewal enquiries as quickly as you expected. That’s not the level of service we aim to provide. Please note: our email addresses are no-reply, please contact us through the control panel or feel free to call us on 0345 363 3632.
We’d really like to look into this for you and make sure your renewal is handled promptly. Please get in touch with our team again, and we’ll prioritise your request and come back to you as soon as possible.
We appreciate your continued custom over the past 10 years and value the opportunity to put this right.
As always really exceptional service
As always really exceptional service. My mobile signal died after the first person had been really helpful. The next person who answered was equally helpful and took up where we had left off seamlessly! Thank you.
2026年4月1日
自発的なレビュー
LCN.com からの回答
Thank you for your wonderful feedback!
We’re really pleased to hear that you received consistently exceptional service, and that our team were able to pick things up seamlessly when you reconnected. It’s great to know both colleagues were helpful and kept everything moving smoothly for you.
We really appreciate you taking the time to share your experience—thank you for your continued support!
Excellent and easy-to-follow guidance…
Excellent and easy-to-follow guidance by Jordan, all issues fixed now, thank you.
2026年4月1日
自発的なレビュー
LCN.com からの回答
Thank you for your lovely feedback!
We’re delighted to hear that Jordan provided clear, easy-to-follow guidance and was able to resolve all the issues for you. We’ll be sure to pass your comments on to him.
Thanks again for taking the time to share your experience—we really appreciate it.
Great
Great, Next to no waiting time to speak to someone, (Richard). I described my issue & it was sorted there and then. No problems & very easy.
2026年3月30日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback! We’re glad you experienced minimal waiting time and that Richard was able to resolve your issue quickly and easily. We’ll be sure to pass on your kind words.
Varied experience, but excellent in the end
I called as I was having a problem making a payment for my account online.
My first responder was not at all helpful and not particularly patient or friendly, refusing to help unless I got him my reference number which he left me to guess how to obtain.
I was much relieved to get Kayle the second time around, who was the complete opposite, helpful, cheerful, patient and most importantly solved the problem very efficiently. Thank you Kayle, we need more people like you at the other end of the phone.
2026年3月30日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback. We’re sorry to hear about your initial experience and understand how frustrating that must have been.
We’re really pleased Kyle was able to turn things around and assist you in such a helpful and efficient manner—your kind words will be shared with them.
The customer service at LCN is truly…
The customer service at LCN is truly excellent. Recently I had cause to speak with Kyle and then Andy both of whom, not only were highly efficient and professional, but additionally made the calls a pleasure.
2026年3月24日
自発的なレビュー
LCN.com からの回答
Thank you for your kind feedback! We're so pleased to hear Kyle and Andy provided such efficient and enjoyable service.
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