Two month down the line and I am still waiting to finish the interminable process of transferring three domain names to LCN - beginning to wonder why I thought this was a good idea. I have supplied... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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I called as I was having a problem making a payment for my account online. My first responder was not at all helpful and not particularly patient or friendly, refusing to help unless I got him my r... もっと見る
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I rang to have a old email account restored. I am absolutely useless with computers. The call handler knew exactly what to do and talked me through each step. He was patient and extremely knowledgeab... もっと見る
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As always really exceptional service. My mobile signal died after the first person had been really helpful. The next person who answered was equally helpful and took up where we had left off seamlessl... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Established way back in February 2000, LCN.com has become the largest organically grown web hosting and domain name company in the UK. We hold over 350,000 domain names and host over 50,000 web sites for nearly a quarter of a million satisfied customers.
LCN.com Web Hosting
当該企業による記述
連絡先
Unit 17, Gateway 1000, Whittle Way, Arlington Business Park, SG12FP, Stevenage, 英国
- 00441438532000
- www.lcn.com
4.3
優良
6227件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Kyle was super helpful!!
Kyle was super helpful and gave me brilliant advice and ideas for resolving my problem. Highly recommended.
2026年2月23日
自発的なレビュー
LCN.com からの回答
Thank you so much for the kind words! We’re thrilled to hear Kyle was able to help and provide useful advice. Your recommendation means a lot to us, and we’re always here if you need anything in the future.
kyle was really helpful in sorting out…
kyle was really helpful in sorting out renewals and explaing the details
Great service
2026年2月19日
自発的なレビュー
LCN.com からの回答
Thank you for your lovely feedback! We’re so glad to hear that Kyle was able to help with your renewals and explain everything clearly. We’ll be sure to pass along your kind words to him. If you ever need anything else, we’re always here to help.
Fantastic service
Fantastic service. Very knowledgeable team who do not rush you and take time while helping. Thank you
2026年2月10日
自発的なレビュー
LCN.com からの回答
Thank you so much for your kind feedback! We’re really pleased to hear that our team took the time to help and provided knowledgeable support. We’ll be sure to share your comments with them. If there’s anything else we can assist you with, just let us know!
Fast and effective support when needed
The support person I spoke to resolved multiple issues during the call, and hopefully made long term fixes too!
Great support from this company, I have used them for years and will carry on, recommended!
2026年2月19日
自発的なレビュー
LCN.com からの回答
Thank you so much for your kind words and continued loyalty! We’re delighted to hear that our support team was able to resolve multiple issues for you and help put lasting solutions in place. It means a lot to know you’ve trusted us for years and would recommend us. If you ever need anything else, we’re always here to help!
Helpful staff - easy password recovery
Really helpful staff... to regain access to lcn website after sudden departue of staff memebr who new the password
2026年2月19日
自発的なレビュー
LCN.com からの回答
Thank you for your kind review! We’re glad our team could help you quickly regain access to your LCN website after the unexpected staff departure. If you ever need further support with passwords, account access, or anything else, we’re always here to help.
As usual fast efficient service
As usual fast efficient service. Problem solved in minutes.
2026年2月18日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback! We’re glad to hear your issue was resolved quickly and efficiently
Timely and helpful responses
As usual, timely and helpful responses. Everything sorted out; I was even telephoned to make sure I knew what was happening.
2026年2月17日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback! We’re glad to hear everything was sorted out promptly and that our team even followed up with a call to keep you informed.
John has been a complete star this…
John has been a complete star this week. He helped me get my multi package server back up when I missed renewal date and restored emails for me. Very helpful guy!
2026年2月12日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback! We’re delighted to hear that John was able to help get your server back up and restore your emails
Spoke to Kyle
Spoke to Kyle, he was simply awesome. Solved the problem in 90sec’s!!!
2026年2月12日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback! We’re thrilled to hear that Kyle was able to solve your problem so quickly
Really helpful support
Really helpful support with regards to detailed information about updating websites, transferring to different hosting packages, PHP settings, import and export of sites.
Explained in simple step by step actions and quick responses to any questions along the way.
2026年2月11日
自発的なレビュー
LCN.com からの回答
Thank you for your detailed feedback!
We’re delighted to hear our support team could provide clear, step-by-step guidance on website updates, hosting transfers, PHP settings, and site imports/exports. Quick, helpful responses are exactly what we aim for, and we’re glad it made things easier for you.
Excellent support as usual
Excellent support as usual. I have used LCN for many years and will continue to do so.
The service is there when needed and issues are fixed asap.
2026年2月11日
自発的なレビュー
LCN.com からの回答
Thank you for your continued loyalty over the years!
We’re thrilled to hear our support has consistently met your needs and that issues are resolved promptly. Your trust means a lot to us, and we look forward to supporting you for many more years!
They dealt with my query right away on…
They dealt with my query right away on the phone - impressive.
2026年2月5日
自発的なレビュー
LCN.com からの回答
Thank you for taking the time to leave us feedback. I am happy to hear your query was dealt with quickly. We are always happy to help
Support non-existent in an emergency
Been with LCN for decades! In the past I have been happy but a few times lately I am getting worried about support and today is bad. I have an emergency and their support is non-existent.
Tried moving a domain to LCN but it was rejected, then again, and now third time its just hanging in limbo. Website and business emails are offline for days.
Nominet says only LCN can fix by accepting the transfer in, or we wait ages for timeout and cancellation. But I am getting not very good and very slow support from LCN. I explained the website and emails are down which is a critical issue but no reply.
Am trying to phone but just on hold, there is no info where I am in the queue.
Update: Following LCN reply below I have called the number but still waiting.
Update 2: I have an account. It is resolved now. I finally called through and someone got someone else to do it. You just need to provide better and faster support as the business website and emails were down for a week.
2026年2月3日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback and for being a long-standing customer. We’re sorry to hear about your experience and understand how concerning this must be. We’d be happy to help—please contact our domain admin team on 0345 363 3636 so we can assist further.
Hi Laurence, We recieved your details unfortunately I am having difficulty locating a account linked to these. I understand the issue has been resolved but if you would like to discuss this further please feel free to raise a ticket in your account. We appreciate you leaving feedback as it helps us improve our services.
Simple clear and timely response
Simple clear and timely response to a support query.
2026年2月3日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback
I’ve been with LCN from the beginning
I’ve been with LCN from the beginning, before in fact when it was Cyber Strider run by Denesh. Overall they have continued to offer a good service, a bit on the expensive side compared to some others, but reliable and the ticket tech support is very good, phone support can take an age and the music is dreadful, overall though all ok. I will keep an eye on their pricing though. Thanks LCN please keep it up 👍
2026年2月2日
自発的なレビュー
LCN.com からの回答
Thank you for taking the time to share your feedback
I have been a customer with LCN for many years.
I have been a customer with LCN for many years. I have always been very pleased with the service they provide. Recently the whole platform was upgraded and changed. This was managed very well. The quality of the customer support staff was excellent. The new platform is really great, any changes I make to my websites are instantly reflected online.
2026年1月14日
自発的なレビュー
LCN.com からの回答
Thank you for your loyalty and for sharing such detailed feedback. We’re delighted to hear the platform upgrade went smoothly for you and that our support team was able to help along the way. It’s great to know you’re enjoying the improvements on the new platform.
Phone support poor ticket support best
Unable on 2 occasions to contact technical by phone - waited up to 20mins then gave up.
Submitted a ticket which was answered promptly.
2026年1月30日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback. We’re sorry you weren’t able to reach technical support by phone and appreciate your patience. We’re glad your ticket was answered promptly and will use your comments to help improve our phone support.
Excellant support as well patience in…
Excellant support as well patience in helping solveing the issue.
2026年1月29日
自発的なレビュー
LCN.com からの回答
Thank you for your feedback. We’re delighted to hear that you found our support excellent and appreciated the patience shown in resolving your issue. We really value you taking the time to share your experience.
The phone helpline staff are so good
The phone helpline staff are so good. Nothing is too much trouble for them.
2026年1月26日
自発的なレビュー
LCN.com からの回答
Thank you so much for your kind words. We’re delighted to hear that our phone team were able to help and that you had such a positive experience. Your feedback means a great deal to us.
Helpful and kind but no substantive solution
The responses I got were helpful and written in a very informative, kindly and thoughtful way. They indicated I should consider a workaround (which I did, successfully) but did not provide a substantive solution to the problem.
2026年1月21日
自発的なレビュー
LCN.com からの回答
Thank you for your thoughtful feedback. We’re glad the responses were helpful and that the workaround worked for you, and we appreciate your note about the need for a more complete solution—we’ll take that on board.
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