Lettucegrow レビュー 

I purchased $100 worth of live seedlings from Lettuce Grow. Their stated shipping timeframe for live seedlings is 1–2 days, but my order took 8 days from shipment to delivery. The plants arrived completely rotted and unusable. I documented their condition and submitted a claim to Lettuce Grow the exact day they were delivered. After four claims and multiple attempts to resolve the matter, Lettuce Grow refused to provide a replacement or credit, even though their Terms of Service state:

“If you have any issues with a seedling order, please contact our team of expert growers within seven (7) days of your order’s arrival... In the unlikely event we cannot solve the problem, we will provide you with a credit for any affected seedlings.”

Now I’m stuck with a $799 Farmstand and approximately $300 worth of Glow Lights, along with the plant food and pH strips I purchased from them, and I have no usable plants to put in it.

I am out approximately $1,200 in Lettuce Grow purchases, not including the additional supplies.

Their customer support has been HORRIBLE. I have never experienced such poor customer service over an issue that should have been so simple to resolve. I paid for live plants, received completely rotted plants, reported the problem immediately, and still could not get them to make it right. Extremely disappointing.

I cannot reach anyone at LettuceGrow to report my faulty smart timer and all of my plants have died. I have literally sent them 4 messages and no one has gotten back to me.

I've been a customer since 2022..
The response time is horrible .
No customer service, no return messages.
Lost lots of seedling because of heat Poor warranty and horrible ISSUES with the GLOW RINGS .
If you grow inside like I do.
This co is not the best .
Don't do it.

After reading your reviews on Lettuce grow customer service, which is non-existent, I realize why I can't get help. They truly do not respond if you're having a problem and need some guidance or you receive plants that are battered and broken and die right after received!!! I will no longer be a client after my pre-paid seedling credit is used up. Something has happened because it wasn't like this when I started using LG in 2022.

Shocking website. App is useless. Ordering is difficult as app is painful to navigate. Customer service unhelpful. The fact that you cant return a buying mistake like corks is ridiculous. Its plastic. They constantly change pricing. They claim 100 seedlings which is a lie. They have about 30 maybe 36 available with limited herbs each time. How much lettice can anyone eat ? Ypu now have to cote on almost half of the pretend 100 seedlings...what the ????? How can you not have oregano year round etc. Seedlings much less interesting every year. I am onto my 3rd pump in 4 years. The so called wireless timer doesnt say it doesnt work with android and when you contact them they go...oh well. Really gone down hill. I would not recommend. If you do know that the sales pitch on the website is rubbish

First of all, Trust Pilot needs to delete the bad reviews that are obviously not about Lettuce Grow. Second, the Lettuce Grow Farmstand is amazing. Very easy to grow food. Highly recommended plug and play hydroponics system. The reason I gave only 3 stars is their customer service is almost non existent. They eliminated their customer service phone number and now there is no live chat. You have to email them and wait a few days for them to get back to you. If they ever do.... Lettuce Grow, step up your customer service if you want a 5 star review!

I have been growing with a Lettuce Grow system for 3 years and have had fantastic success. The seedlings make resets easy. The system is intuitive. It is easy to clean and maintain. The lettuce and other veggies I grow are fantastic. As grocery store prices continue to rise, growing your own makes more and more sense.
The recent "spring reset" offer makes cleaning and renewing your system so easy.

Eigentlich gar kein Stern
Belogen das die Ware in 3 Tage kommt
Jetzt sind es 3 Wochen und nichts
Ich wollte stornieren..niemand interessiert sich
Nie wieder hier bestellen

The tooth cleaning set I received (4) are at the moment useless the brush is nothing like the one advertised.I will give it a mth and then send another review,if it’s no better than ide have to say it they are a waste of money .

Don't bother comes from China battered box toy doesn't work useless because online you can't contact them company's like this need shutting down #crap

The toy I sent for my dog arrived today in a small battered box! Only part of the toy was in the box, the usb socket is smaller than the lead sent to plug in. All in all rubbish, waste of money and will never buy from this company again. They don't deserve one star but you can't leave a review without giving a rating which should be minus a star. My advice save your money and go elsewhere!

I have just been stood up for my second consult appointment. I have had constant issues and can't get any help. Can't find a phone number but I had one before I bought the tower but no one answered that phone number. I threw away all of my last bunch of plants. They looked bad when I got them and I sent pictures. Some never produced fruit after months. Guy kept telling me to wait (when he answered my emails at all) and then after a month said they only replace within the first 7 days and when I reminded him of the picture I sent him the day i got the seedling he ghosted me.

Setting up the tower was a little complicated. The QR code would take forever to download, then glitch out. The included instruction booklets were hard to follow. I didn't realize I had to adjust the timer so the water was on 24/7. Many plants died. There was no refund as it was beyond 7 days.

Very expensive hydroponic system. I was really excited to try and felt comfortable taking the leap with the "risk-free" trial. Please read the return policy as it is not risk-free. You're potentially out $200 for the return shipping if you don't hold onto the original packaging, which is of course very large and inconvenient to store. I didn't realize I needed to hold onto it. Be careful ordering from this company. In my experience, we received lots of seedlings with aphids and did not get any edible/lush produce.

Had a great experience with the support team! I was able to reach out and troubleshoot issues with my pump. Grew beautiful zucchini, tomatoes, and basil in 2 weeks!

I just love my three tiered Grow Tower. We harvest fresh salads for lunch now! So nutritious, safe, and at this time for me, feels like an added level of security in knowing I can grow my own food. Thank you for your company and what it is doing for our health and well-being at this time. (Remember if you are considering buying one that it must have access to a power source!)