L'OCCITANE en Provence UK レビュー 

I received an opened package containing damaged, torn contents and customer service made no attempt to apologise for the oversight. Resolving the issue has proven unnecessarily difficult, as in-store returns require pre-approval. This is a remarkably poor standard of service and I will not be purchasing from L'OCCITANE again

Update regarding L'OCCITANE's reply: Had you genuinely reviewed the case history, you would recognise the shocking drop in your customer service standards.

Obsessed with your products, I can't stop buying them! The quality and scents are absolutely amazing. However, the new packaging looks a bit cheap, almost like a supermarket brand, and why have the perfumes shrunk in size? 🤔 #ugly packaging#🫩

Absolutely thrilled with these lovely products! They arrived beautifully packed, delivered by Royal Mail. And those free samples? Always a delightful bonus! ✨

The atomiser on my eau de toilette failed for no apparent reason. When I emailed L’Occitane I received a swift and very helpful reply, followed by a replacement atomiser sent by first-class post, which works perfectly. Excellent customer service.

Had the pleasure of being in contact with Renata, my mum recently ordered some stuff for me for my new home and knows how obsessed I’ve been with candles and L’occitane. The order included the offer of 3 free candles when you spend over £130. She also used the 10% first time customer discount which meant I didn’t receive the candles (which I would have preferred) I got in contact with the customer service team and Renata kindly sent the candles and I just want to say how amazing and pleased I am with the customer service! This is why L’occitane is that girllll!!

I had the pleasure of speaking with Mishellina. They were so helpful and quick at responding to my enquiry. They showed brilliant service and were very personable. They went above and beyond to help. They are a real credit to L’occitaine.

Renata at L'Occitane was extremely helpful & efficient

Great products, that's a given. They did miss shipping one of the products I ordered. Wasn't an issue as I emailed them that it was missing and within 10 mins they had arranged it to be priority shipped, no questions asked. Super customer service.

I was offered by L’Occitane a birthday gift the next time I ordered from them. I did order & was told twice, with different ‘codes’ that my ‘gift’ was out of stock! A lovely customer service agent called Mishellina, was on the case. Prompt replies to my emails & sent separately to my order, a lovely birthday gift. Great service & attention to detail.

Fantastic customer care. I received my order slightly damaged; this was resolved very efficiently and professionally by Betty in customer services.

I love this company and the products, they are beautiful and make great gifts. I had a recent issue in that I had forgotten to add a free gift to an order but I emailed and got a response from Renata so quickly. She sent the item out separately and was so kind in her response. It makes me feel like I’m appreciated as a buyer. Thanks as always.

Very efficient service . Excellent customer service … very fair quick and easy to communicate with Renata . Well done thank you

I have been buying from L'occitane for the last 20 years. Recently I went into the Covent Garden store, and was flabbergasted. The " new look" packaging is ghastly, looks and feels cheap, has zero personality, doesn"t convey the L'occitane values and branding. What are you doing L'occitane, cheapening your trademark visuals. I am not saying this just here, I have actually taken the time to write an email directly to the customer services, under my full name. Because I do care about how one of my favourite brands over the years is ruining the experience for it's loyal customers.

I was able to speak with a real person more or less straight away. The contact details were easy to find and clear. The incorrect item was replaced , no questions asked, even though it was my fault for not checking the order confirmation proberly

After over 10 years of buying L'Occitane products Im regretfully going elsewhere. I bought some perfume on line and the bottle it came in looked cheap, nasty and had shrunk! Shame as their perfume bottles used to be so pretty. Also the scent doent last as long as used to..End of an area for me!

Very fast delivery, packed with care, an excellent five star plus company, thank you so much.

As a product line it has some good benefits if you choose what is suitable for your needs skin etc plus the products seems to have done well internationally.

This is going back years. I worked for this company in the early 2000s in one of their shops in central London. Us floor workers were all on minimum wage.
I after 1 month of working there, had a high selling portfolio going, so doing very well. We had a great team (outside of CEOs and the big money bosses) Really lovely people worked here it was a great team which made the job fun exciting and easy to integrate into. The big boss, lets call him, at this company is not seemingly a diplomatic or pleasant person . This is the only job I've EVER had, where I did great ,yet was fired for no reason other than this person had decided he didn't like me. In fact its the only job I've ever had that I have gotten fired from..
I asked this person in a meeting we all attended with this big boss,(us workers on the floor & the manager) What benefits in the future would the company provide for us? The whole meeting fixated on what us workers could do to greatly benefit the company. No one else seemed to want to ask. Seems like that set him off apparently. I was fired not by him mind, oh no, he spoke to the manager the same day after the meeting to do the dirty work. My manager was upset to tell me and didn't quite understand either so I was just told in nicer words ,he didn't like you, basally in a nutshell. The whole team and I, were baffled. Our team was doing great! Great figures and also as a team together.
Today I would have taken this further for unfair dismissal but at the time I just left feeling confused.
I felt the company's higher ups had shown their true colours to me. Clearly this guy was a person who was used to people bowing down to him. He was clearly used to having intimidated people on minimum wage while they got next to nothing in return. I hope this person has been replaced !

L'Occitane in Nice and Dublin have very poor customer service. The L'Occitane 20% shea butter is very very hard plus the outer tube split when using the metal "easy to use" tube squeezer. In response to this had lovely first email. They sent a replacement but was alot of hassle. I wouldn't buy there again.

I had an issue with my handwash bottle (not faulty until I got involved!) which Renata, in Customer Care, sorted for me. I love L’Occitane products and my experience has really enforced why they are a great brand.

I really love L’Occitane range for product quality for shower gels, moisturisers & perfume fragrance range. My local store (Liverpool) is great, staff are friendly and helpful plus it is easy to order online any items for in store collection or home delivery.

I ordered some Winter sale items but had a problem tracking my original order. I contacted Customer Service, who were quick to respond and assist with replacement order via express delivery. Thank you Shanice for your help & assistance, great friendly customer care.