De momento estoy muy contenta con los productos, ya he probado el adhesivo royal bond y estoy satisfecha mis clienta han tenido muy buena retención y también en mi cabina varía mucho la temperatura y... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Unfortunately there was a system error with my order. I got in contact via email and the lovely Isabelle got everything sorted for me quickly. She has amazing customer service and I’m very grateful. I... もっと見る
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I had a problem with my DHL delivery and got in touch with support. Sonia replied within minutes and fixed everything straight away. She was super friendly, clear, and efficient from start to finish.... もっと見る
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I’ve ordered from this company before and been happy with my purchase - the price is unbeatable and quality great. This time I had issues with delivery and contacted London Lash direct via WhatsApp -... もっと見る
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企業情報
London Lash について
当該企業による記述
London Lash is the leading supplier of eyelash extension supplies in the U.K. and EU, providing high-quality professional eyelash extension products to technicians all over the world. With over 10 years of experience, we are the industry leaders, well-known for providing the best quality products and an excellent knowledge base to support lash stylists of all levels.
Developed by Lash Technicians for Lash Technicians, lashes are always on our minds. We eat, breathe and sleep lashes to ensure our passion is paramount in all we do. Whether you are speaking to our team via email, on the phone or through social media, we pride ourselves on our in-depth knowledge and second-to-none expertise. All of our friendly Customer Service agents are fully trained in Classic & Volume lash extensions, Brow lamination, Brow Henna and Lash Lift. Our team have over 10 years of combined experience in the Lash Industry and beauty sector and we're passionate about providing the best support possible to all London Lash customers.
連絡先
4.7
優良
2165件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good products and customer service
Very pleased with the customer service. I had many issues with the courier but Sonia made sure I got my package in the end🤍
Her help changed my experience for the better and I will definitely order again🤍🤍
2026年6月9日
自発的なレビュー
London Lash からの回答
Hello Juliana,
Thank you so much for your lovely review! 🤍
We're delighted to hear that, despite the difficulties with the courier, your experience ended on a positive note and that your parcel reached you safely.
Thank you for your patience throughout the process and for your kind words about Sonia. We'll be sure to pass your feedback on to her – it will absolutely make her day! 🥰
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
LLP x
No encontraba la factura de mi pedido y…
No encontraba la factura de mi pedido y Sonia me atendió de manera rápida y me solucionó el problema. Fue encantadora
2026年6月8日
自発的なレビュー
London Lash からの回答
Hola Maria,
¡Muchas gracias por tomarte el tiempo de dejarnos una reseña! 🤍
Nos alegra saber que Sonia pudo ayudarte rápidamente y resolver el problema con tu factura. Nos aseguraremos de transmitirle tus amables palabras.
Gracias por elegir London Lash. 🤍
LLP x
I would like to extend my heartfelt…
I would like to extend my heartfelt thanks to your entire team for giving me the opportunity to continue my online classes and complete the course successfully. Your company and training program are truly exceptional. I highly recommend them and give them my full 100% endorsement. Thank you for all your help and support.
2026年6月8日
自発的なレビュー
London Lash からの回答
Hi Khatia,
Thank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that you are enjoying your online course and that our team has been able to support you throughout your learning journey. Providing exceptional education and support is at the heart of what we do, so your feedback means a great deal to us.
Thank you for your recommendation and for placing your trust in London Lash. We wish you continued success with your training and look forward to supporting you every step of the way.
LLP x
positive experience with London Lash
I started working as a lash tech in a salon in 2019, and that’s when I was first introduced to London Lash products.
What stood out to me immediately was the quality, especially the adhesives. The glues workebeautifully, have amazing retention, and feel much more reliable compared to other brands I tried. I also loved their lashes - easy to work with, consistent, and very professional quality overall.
Overall, I’ve had a genuinely positive experience with London Lash
2026年6月5日
自発的なレビュー
London Lash からの回答
Hi Mirela,
Thank you so much for sharing your experience with us! 💗
We're delighted to hear that you've been using London Lash products since 2019 and that they've remained a trusted part of your lash kit throughout your career.
It's wonderful to know that our adhesives have provided the retention and reliability you're looking for, and that our lashes have consistently met your expectations. Feedback like this means so much to our team, as we work hard to create products that lash artists can rely on every day.
Thank you for your continued support and for choosing London Lash over the years. We truly appreciate it. 💖
LLP x
J’ai eu un problème de livraison avec…
J’ai eu un problème de livraison avec colissimo ils ne m’ont pas livré le colis. J’ai contacté le service client. Sonia a été incroyable, elle a été très réactive et m’a de suite renvoyer ma commande avec un autre transporteur. Je l’ai reçu le jour d’après, service client au top. Encore merci 💗
2026年6月4日
自発的なレビュー
London Lash からの回答
Merci beaucoup pour votre adorable avis ! 💗
Nous sommes ravis d'apprendre que votre problème a été résolu rapidement et que votre commande de remplacement est arrivée dès le lendemain.
Merci également pour vos gentils mots à propos de Sonia. Elle sera très heureuse d'apprendre qu'elle a pu vous aider et rendre votre expérience positive.
Nous apprécions sincèrement votre patience, votre soutien et votre confiance envers London Lash. 💖
LLP x
Excellents produits
Très satisfaite de mon expérience avec London Lash. Les produits sont de très bonne qualité et le service client est réactif et professionnel.
Un grand merci à Sonia pour sa gentillesse, son efficacité et son aide précieuse. C’est un plaisir d’échanger avec une personne aussi compétente.
Je recommande sans hésitation. 😊
2026年6月4日
自発的なレビュー
London Lash からの回答
Bonjour Amoyan,
Merci beaucoup pour votre merveilleux avis ! 💗
Nous sommes ravis d'apprendre que vous avez eu une expérience aussi positive avec nos produits ainsi qu'avec notre service client.
Merci également pour vos gentils mots à propos de notre équipe. Offrir un service amical, efficace et professionnel est quelque chose qui nous tient particulièrement à cœur, et nous sommes heureux de savoir que cela s'est reflété dans votre expérience.
Nous apprécions sincèrement votre recommandation et votre soutien envers London Lash. 💖
LLP x
It’s my first time to use your lash…
It’s my first time to use your lash glue and I must say I love it. Your customer service is amazing. I’m sold 👍🏽, consider me a long time customer
2026年5月14日
自発的なレビュー
London Lash からの回答
Hi Samira,
Thank you so much for your lovely review! 💖
We're so pleased to hear that you love your new lash glue and that your first experience with us has been such a positive one. It's also wonderful to know that our Customer Service Team made a great impression.
Thank you for choosing London Lash. We really appreciate your support 💖
LLP x
The best lash company
I have had an amazing experience with London Lash over the past 7 years. Their products are consistently of the highest quality and are developed to very professional standards, which has given me confidence in my work every day.
What truly sets them apart is their commitment to education. The training and educational resources they provide are outstanding, helping lash artists continuously improve their skills and stay up to date with industry developments. Their education team is always friendly, knowledgeable, and incredibly helpful whenever support is needed.
London Lash has been my go-to company for the last seven years, and I highly recommend them to any lash artist looking for reliable products, excellent education, and exceptional customer support.
2026年6月4日
自発的なレビュー
London Lash からの回答
Thank you for taking the time to leave such a thoughtful review and for choosing London Lash for the past 7 years 🤍
We're delighted to hear that you've had such a positive experience with both our products and educational resources over the years. Knowing that our products have given you confidence in your work means a great deal to us.
We're also pleased to hear your kind feedback about our Education Team. Providing knowledgeable, friendly support is something we take great pride in, and it's wonderful to know this has made a difference throughout your journey.
Thank you again for your continued support and recommendation. We truly appreciate your loyalty and look forward to continuing to support you in the years ahead.
LLP 🤍
Sonia est exceptionnelle elle a réussi…
Sonia est exceptionnelle elle a réussi à me régler mon problème en une journée de temps. merci beaucoup 💕💕
2026年6月4日
自発的なレビュー
London Lash からの回答
Bonjour,
Merci beaucoup d'avoir pris le temps de partager votre expérience. 💕
Nous sommes ravis d'apprendre que votre problème a été résolu rapidement et que vous avez été satisfait du service reçu.
Vos aimables commentaires sont très appréciés et seront transmis à Sonia. Merci encore pour votre confiance et votre soutien.
Si nous pouvons vous aider davantage à l'avenir, n'hésitez pas à nous contacter.
Bien cordialement,
L'équipe London Lash 💕
Updating a recent review
Updating a recent review. I had an issue with a lamp that was broken. The team dealt with it and I’m happy with the solution. Very efficient with messages. Thank you for sorting this out for me.
2026年6月1日
自発的なレビュー
London Lash からの回答
Hi Leanne,
Thank you so much for your review 🤍
We’re really pleased to hear that your issue with the lamp was resolved and that you’re happy with the solution provided. It’s great to know you found our team efficient throughout your experience.
We truly appreciate you taking the time to share your feedback.
If you ever need anything in the future, please don’t hesitate to reach out we’re always happy to help 🤍
LLP x
Easy ordering arrived very quick,
Easy ordering arrived very quick,
Love the soft volume lashes 🥰
2026年5月28日
London Lash からの回答
Hi Bobby,
Thank you so much for your lovely review! 🤍
We’re so happy to hear that you found the ordering process easy and that you’re loving our Soft Volume Lashes 🥰
Thank you for taking the time to share your experience with us. Your support means so much to our team.
Please don’t hesitate to get in touch if there is anything we can do to assist 🤍
Team LLP 🤍
Ravie de la commande
Ravie de la commande, bien protégée, rapide à l’expédition et la réception, échange par mail avec beaucoup de réactivité.
Merci à Isabelle
2026年6月1日
自発的なレビュー
London Lash からの回答
Merci beaucoup pour votre merveilleux avis 💕
Nous sommes ravis d'apprendre que vous êtes satisfaite de votre commande, de sa protection ainsi que de la rapidité de l'expédition et de la livraison.
Un grand merci également pour vos gentils mots à propos d'Isabelle. Nous sommes très heureux qu'elle ait pu vous aider et vous offrir le service que vous méritez.
Nous apprécions sincèrement votre soutien et espérons vous revoir très bientôt.
Bien à vous,
L'équipe London Lash 💕
j’ai eu un problème avec certaines de…
j’ai eu un problème avec certaines de mes colles et mon problème a été pris au sérieux et très rapidement. L’équipe est très réactive et je remercie particulièrement Sonia pour sa gentillesse.
2026年5月26日
自発的なレビュー
London Lash からの回答
Merci beaucoup pour votre gentil retour 🤍 Nous sommes ravis d’apprendre que votre problème a été pris en charge rapidement et que vous vous êtes sentie bien accompagnée tout au long du processus. Nous ne manquerons pas de transmettre vos aimables mots à Sonia — elle sera très touchée !
Nous vous remercions sincèrement pour votre confiance et restons à votre disposition si vous avez besoin de quoi que ce soit ✨
London Lash Pro x
Professional and friendly service
I have always used London Lash adhesives, and I’m consistently impressed by their excellent customer service. Every time I send an email, I receive a quick response — even during holidays!
In my most recent order, I made a mistake on my side, but lovely Sonia was incredibly kind, patient, and helpful in resolving the issue.
A big thank you to Sonia and your wonderful professional team. I truly appreciate the amazing support!
2026年5月25日
自発的なレビュー
London Lash からの回答
Hi Mitra,
Thank you so much for your wonderful review 🤍
We’re absolutely delighted to hear your kind words about our adhesives and service. It means a lot to the team to know you consistently have a positive experience with us, especially when things don’t go quite to plan.
We’re also so pleased to hear that Sonia was able to support you so kindly and patiently — we’ll be sure to pass on your lovely feedback to her ✨
Thank you again for taking the time to share your experience, we truly appreciate your support.
LLP x
I’ve used Flexi Glue for 2 years and…
I’ve used Flexi Glue for 2 years and honestly it’s the best glue I’ve ever used.
2026年5月25日
自発的なレビュー
London Lash からの回答
Hi Zahra,
Thank you so much for your lovely review 🤍
We’re so happy to hear you’ve been loving our Flexi Glue for the past 2 years — it truly means a lot to us to have your continued trust and support.
We really appreciate you taking the time to share your experience ✨
Kind regards,
LLP x
Really good customer service
Really good customer service. Sonia was friendly and attentive
2026年5月22日
自発的なレビュー
London Lash からの回答
Hi Melania,
Thank you so much for your lovely feedback 🤍
We really appreciate your kind words, and we understand how important great customer service is. We’re so pleased to hear Sonia was friendly and attentive while assisting you.
If there is ever anything else we can help with, please don’t hesitate to reach out. We’re always happy to help 💕
LLP x
I m very happy because product quality…
I m very happy because product quality is very good 👍
2026年5月19日
自発的なレビュー
London Lash からの回答
Hello Kiran,
Thank you so much for your lovely feedback 🤍
We’re absolutely delighted to hear that you are happy with the quality of our products — that really means a lot to us!
If you ever need any help or recommendations in the future, please don’t hesitate to reach out. We’re always happy to help 🤍
LLP x
Muy buena atención al cliente
Muy buena atención al cliente, se resolvió todo rápido, y el pegamento me encantó, lo uso hace desde mas de 1 año ❤️
2026年5月18日
自発的なレビュー
London Lash からの回答
Muchas gracias por tus hermosos comentarios ❤️
Nos alegra muchísimo saber que todo se resolvió rápidamente y que estás contenta con el pegamento y los resultados.
Gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Si alguna vez necesitas más ayuda, no dudes en ponerte en contacto con nosotros.
Un saludo,
London Lash Pro Team
Satisfaite de mon expérience
Sonia Guessasse de London Lash pro a été d'un professionnalisme remarquable. Toujours réactive à toutes mes questions, vraiment toutes, avec des réponses pour chaque préoccupation. Je suis très satisfaite de ses services et recommande très clairement l'enseigne.
2026年5月13日
自発的なレビュー
London Lash からの回答
Bonjour Vanessa,
Un grand merci pour votre merveilleux avis 🤍
Nous sommes ravis d’apprendre que vous avez eu une expérience aussi positive et que l’accompagnement que vous avez reçu a été réactif et utile tout au long de vos échanges. Vos mots nous font vraiment très plaisir et sont très appréciés.
Nous sommes très heureux d’avoir pu vous aider et nous vous remercions sincèrement pour votre recommandation de London Lash Pro 🤍
Si vous avez besoin de quoi que ce soit à l’avenir, n’hésitez surtout pas à nous contacter — nous serons toujours ravis de vous aider.
LLP X
Super efficient customer service
Super efficient customer service. Even on a Saturday. I managed to cancel an order id placed in the afternoon due to ordering the wrong item. By evening it was cancelled and my Money went straight back into my account. I was the able to order what I needed straight away. Fabulous
2026年5月16日
自発的なレビュー
London Lash からの回答
Hello,
Thank you so much for your lovely review 🤍
We’re so pleased to hear our team could assist you quickly and make the process smooth for you. Providing fast and helpful support is something we always aim for, so it’s wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
If you ever need any help in the future, we’re always here and happy to assist.
LLP x
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