Louie Supply Co. レビュー 

Louie Supply Co. からの回答

2020年10月20日

Hello Jackie,

We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/.


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年10月9日

Hello Christian,

We are so sorry to hear this review from you as we had all proper communications sent to you regarding your purchase order. We understand you acknowledged and affirmed to our messages, however, in case you missed any, we like to re-iterate the matter as response to this review.

First of, the added security details requested from you was due to security flag raised against the account. This is a security to protect the buyer and us, the seller. We do appreciate your compliance on the process and as you had been informed, it has been validated and that your purchase order was cleared and shipped. We believe that the tracking details had been sent as of this point of time.

Secondly, regarding the shipping timeframe, all details are also published in our website. And that at this point, it is too early to tell that the order is not coming.

Should you have other questions yet to be answered, please feel free to reach out to us via hello@louiesupply.com so you queries can be attended by the rest of our Customer Experience Team. We look forward to your further patience and understanding on the matter.

Cheers,
Sally
Customer Experience

Louie Supply Co. からの回答

2020年9月27日

Hi Debra,

We are sorry to find this review from you. We do apologize for the delay in our correspondence over our Customer Experience email address. It looks like our system generated email responders did not help you.

As of this writing, we see that your previous email had been responded already at your email address dvt1059@*****.com.
As mentioned in the said email, there was indeed some few days in the processing of your purchase order due to some technical glitch on our end. This happened since the item in your purchase order is a new addition to our collection and was launched just very recently.
The technical glitch had been resolved and all pending orders had been tended to. Few other orders were affected by this and we have reached out to all of our customer at this point of time.

If you no longer feel secure with your purchase order from us, we do respect that and we encourage you to please reach out to us again via our Customer Experience email address hello@louiesupply.com and mention 'TrustPilot' so your email is properly routed and you can be properly assisted. Once attended to, we can offer you resolution with the problem.

We look forward to your response and assist you further.

Cheers,
Sally
Customer Experience

Louie Supply Co. からの回答

2020年9月14日

Hello Allan,

We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. About the shipping, as mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We see your order on August 2 arrived on August 19. Thanks for your patience.

We also see you placed another order on August 24 for the same bag, it's out for delivery please wait a few more days.

If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/ or if you need assistance you can reach out to us via hello@louiesupply.com.



Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年9月1日

Hello Dee,

We highly appreciate your purchase with us at Louie Supply, Co. As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery.

Our Facebook messages are all cleared, we're certain that our customer service team has responded to you but in any case, we’d be happy to assist you with the return process. Please fill out our online return form and once our customer experience team reviews your submission, we will provide you with an update on the next steps for your return.

We can assist you better if you can reach out to us via hello@louiesupply.com



Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年8月25日

Hello Mary,

We highly appreciate your purchase with us at Louie Supply, Co. As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

About the size, many of the styles we carry are from International Brands, which means the tag size may not reflect standard US size. Our team at Louie Supply Co. has measured and converted all the items in our collection so they fit true to standard US size. Please give the shorts a try on to see how the fit is.

If you are still unhappy with the shorts, we’d be more than happy to assist you with the exchange process. Simply fill out a copy of our online return form and once our customer experience team reviews your submission, we will provide you with an update on the next steps for your return.

Should you need further assistance, we can assist you better if you can reach out to us via hello@louiesupply.com




Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年8月25日

Hello Jack,

We appreciate your purchase with us at Louie Supply Co. We apologize for the long delay however please understand that for orders placed last March and April, there was indeed a long delay due to the fact that there was a huge change in logistics processes as the effect of the pandemic.

If you reached out to us via our email address, we could have proposed a better resolution for your case. We look forward to your further understanding on the matter.




Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年8月20日

Hello Philip,

We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/.


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年8月19日

Hi Ronald,

Thank you for your purchase at Louie Supply, Co. We do see that your purchase order is still en route to you. Please continue to track the package at the tracking details provided to you and anticipate delivery within the next several business days.

If delivery is still not completed after 7-10 more days, please update us again at hello@louiesupply.com so we can assist you further and track the shipment for you.

We look forward to your further patience and understanding on the matter.

Cheers,
Shirley
Customer Experience

Louie Supply Co. からの回答

2020年8月17日

Hello Matthew,

We highly appreciate your purchase with us at Louie Supply, Co. As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. You placed your order on August 6, the estimated delivery is between August 25-September 4. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

Your order has been dispatched.:
You can track it easily by through the following link:
https://www.louiesupply.com/apps/tracktor/track
order number: #1653943

Your package is already at USPS facility in CARSON, CA on August 13. Please wait for the delivery in a few business days. We hope to have clarified all this information and wish that you can give us better consideration in ratings.

Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com




Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年8月14日

Hello Michael,

As mentioned in our email response to the service ticket you submitted, we understand that you are requesting for the remaining refund amount in your purchase order. We are willing to do so on the premise that the item be returned back at our fulfillment facility.

Again, as mentioned in our previous email, items should be returned to our respective fulfillment facility and that return shipping fees are at the account of the customer. We shall be able to release the remaining refund value once the item is received back at our end.

We look forward to your further patience and understanding on the matter. For further questions, you may email us back at hello@louiesupply.com.

Cheers,
Shirley
Customer Experience

Louie Supply Co. からの回答

2020年8月19日

Hello Ian,

We do appreciate your purchase at Louie Supply, Co. As mentioned in our website, shipping timeframe may take up to 10 business days on top of the processing days we requested. Also, was the $40 return shipping fee a USPS service?

We suggest you please try to reach out to us via hello@louiesupply.com, mention TrustPilot so you can be forwarded to us and we can come out better resolution for your concern. We will also need you to provide us your purchase invoice no. We look forward to your email and assist you further.

Cheers,
Shirley
Customer Experience

Louie Supply Co. からの回答

2020年8月11日

Hello Nicholas,

We highly appreciate your purchase with us at Louie Supply, Co. As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

Your order has been dispatched.:
You can track it easily through the following link:
https://www.louiesupply.com/apps/tracktor/track
order number: #1653880

Your package is already at the USPS facility in CARSON, CA. Please wait for the delivery in a few business days. We hope to have clarified all this information and wish that you can give us better consideration in ratings.

Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年8月11日

Hello Shek,

We highly appreciate your purchase with us at Louie Supply, Co. We see your order of Bali Roll-up Linen Shirt has been delivered. We're sorry to hear that your purchase order did not work out for you. No worries, we're happy to support you through the return process. For exchanges and returns, please fill out our online return form to initiate the return process.

Online return form: https://www.louiesupply.com/pages/return-form

Once the online return form is completed, our team will receive a copy of the form and process a return form for you to include with your return package along with the address of our fulfillment center.

You may email us at hello@louiesupply.com so we can better assist you.


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年8月5日

Hello JD,

We highly appreciate your purchase with us at Louie Supply, Co. As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

Your order was placed on July 26 and we sent the shipping details on July 28. Your package needs to be scanned by the courier in order to update the tracking information.

If it has exceeded 20 business days since your order placement date, please send us an inquiry at hello@louiesupply.com and our team will get back to you as soon as possible with support to locate your package for you.


Cheers,
Kristine
Customer Experience