Louie Supply Co. レビュー 121

Louie Supply Co. からの回答

2021年3月1日

Hello Brian,

We thank you for your purchase at Louie Supply, Co. Upon checking, your order of
Grayson Stealth Shorts has been with USPS facility Carol Stream,60188 as of February 23. There has been a slight delay but rest assured that the package is in transit to your destination and will be delivered in the next few days.

We look forward to your further patience and understanding on the matter and if you have additional inquiries, please reach out again. Our email is hello@louiesupply.com .



Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2021年2月16日

Hello Emirrah,

We thank you for your purchase at Louie Supply, Co. We received the feedback you sent and upon checking, due to some miscommunication between our team, the processing of your purchase order was indeed delayed. We are terribly sorry about this.

We have now initiated the processing of your purchase order. The tracking details will be sent within the next few business days.

To make up for the delay, we are upgrading your shipping method to Express Shipping. Of course, additional shipping fee is on us. You may anticipate delivery within the next 5-7 business days.

Again, we are so sorry that this happened. We look forward to your further patience and understanding on the matter.

Cheers,
Shirley
Customer Experience

Louie Supply Co. からの回答

2021年1月15日

Hello Brett,

We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/.


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2021年1月15日

Hello S.R.

We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/.



Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2021年1月7日

Hello Felicia,

Thank you for your recent purchase at Louie Supply, Co.
As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

You can track it easily by clicking on the following link:
https://www.louiesupply.com/apps/tracktor/track
Your package has just completed the Customs Clearance and on it's way to the sorting center.
Your local courier will deliver your package very soon.
We appreciate your patience and understanding and if you need further assistance please email us at hello@louiesupply.com.


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年12月27日

Hello Jan!

Thank you for your purchase at Louie Supply, Co. We are so sorry for the delay in the processing of your purchase order. We did check and there was indeed slight delay due to internal miscommunication from our side. We sincerely apologize about this.

Please rest assured that as of this writing, the shipment is now en route to you. To make up for the delay, we shall expedite shipping and upgrade you to Express Shipping. Of course, added fees is on us.
And if not received after 5-10 more business days, just please report it to us then we shall gladly initiate full refund for your purchase.

We look forward to your further patience and understanding on the matter. Feel free to email us at hello@louiesupply.com if you have further questions.

Cheers,
Shirley
Customer Experience

Louie Supply Co. からの回答

2021年1月15日

Hello Monica,

We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/.


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年12月5日

Hello Ryan,

We did check your order history and we do see that you submitted query on 1 wrong item you received. Again, we apologize for the wrong item you received and we also apologize for the delay in our correspondence.

Upon checking, a query was already submitted to our fulfillment team in regards to your case. We are currently looking into the availability of the item if we can still send the correct item to you or provide you refund instead. Please allow us 5-7 more days on this before we can offer you the best resolution possible.

If you opt to get refunded instead, we are also ready to issue the refund. You may just please express your thoughts via email through hello@louiesupply.com .

Again, we are sorry about what happened. You do not to return the wrong item received. Please accept it as complimentary item from us. We look forward to your further patience and understanding on the matter.

Cheers,
Sally
Customer Experience