Louie Supply Co. レビュー 

Louie Supply Co. からの回答

2020年8月19日

Hi Kevin,

Sorry for our late response. Upon checking, your package is marked delivered by USPS as of July 18th, in the afternoon. We apologize for the long delay however please understand that for orders placed last March and April, there was indeed a long delay due to the fact that there was a huge change in logistics processes as effect of the pandemic.

If you reached out to us via our email address, we could have proposed better resolution for your case. We look forward to your further understanding on the matter.

Cheers,
Shirley
Customer Experience

Louie Supply Co. からの回答

2020年7月31日

Hello Danielle,

We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. If there's anything else you'd like to have please visit us again at https://www.louiesupply.com/.


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年7月31日

Hello Sean,

We highly appreciate your purchase at Louie Supply, Co. We apologize on behalf of the courier for the long delays in the delivery. I checked your order and it has been delivered already by USPS on July 25. If the package didn't arrive, please send us an email at hello@louiesupply.com. Our customer service team is there to assist you.


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年7月31日

Hello Joyce,

We highly appreciate your purchase at Louie Supply, Co. We acknowledge that we did have problems with shipping for orders placed between March to April due to the pandemic which we are slowly resolving.

I did check our customer service ticketing system and I did find emails from you which our team has responded to as well. We informed our customers though email about the delays and it's also posted on our website. Your local courier also advised that products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts. Please understand that this is something beyond our control and global concern. You can find further details on their website. We apologize on behalf of the courier and we also refunded 50% item cost back to your account which our finance team processed on June 10.

Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年7月29日

Hello Steve,


We highly appreciate your purchase at Louie Supply, Co. We acknowledge that some orders are being delayed due to the pandemic because couriers are overwhelmed with the increase of online shopping and limited transportations these past few months.

As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
Since your order was placed on June 26, the estimated delivery date is between July 15-29. Your package arrived on July 13 which is earlier than our timeframe.

We hope to have clarified all this information and wish that you can give us better consideration in ratings.

Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年7月29日

Hello Marc,


We highly appreciate your purchase with us at Louie Supply Co. The Bali Roll-up Linen Shirt you ordered was one of our best sellers. Unfortunately, it was sold out due to very popular demand and upon your request, we immediately issued a full refund back to your account.

We carry multiple brands at Louie Supply and often times other online retailers also carry the same brand like us. We do provide competitive pricing so if you happen to find another retailer selling at a lower cost, we'd be happy to price match the item for you.

Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年7月27日

Hello Dan,

We highly appreciate your purchase at Louie Supply, Co. We acknowledge that we did have problems with shipping for orders placed between March to April due to the pandemic which we are slowly resolving.

You can see on the tracking website that your package has been with USPS facility since June 10 however there was no movement since June 16 so we assume the package has been lost somewhere by the courier. Our finance team has already issued a full refund back to your PayPal account. We apologize on behalf of the courier for the trouble with the delivery process.

Please accept our apologies again and let us know if there’s anything else we can assist you with.

Thanks.

Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年7月27日

Hello Scott,


We highly appreciate your purchase at Louie Supply, Co. We acknowledge that we did have problems with shipping for orders placed between March to April due to the pandemic which we are slowly resolving.

We checked your order, and we see it has been delivered on July 7 by USPS and you have also requested for your order to be returned to us. Our customer service team already sent you the completed shipping return form. Please print off the form and include it with your return package back to our fulfillment center. For return shipping, please use your local courier such as USPS, UK Post, etc.

If you have already shipped the item back to us, we will inform you once it reaches our fulfillment center. We appreciate your patience with us throughout the return process.

We hope to have clarified all this information and wish that you can give us better consideration in ratings.

Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com


Cheers,
Kristine
Customer Experience

Louie Supply Co. からの回答

2020年6月28日

Hello Aaron,

We highly appreciate your purchase at Louie Supply, Co. We acknowledge that we did have problems on shipping for orders placed between March to April but they had been resolved slowly and eventually, completely.

Upon checking, your purchase has been marked scheduled for delivery by your local post office few days ago. So delivery should be completed by this date or any day soon. If delivery is still not completed after receiving this email, please reach out to us via hello@louiesupply.com so we can assist you further.

Again, we are so sorry that delivery had taken long. The purchase order was one of those severely affected by the pandemic. We look forward to your further patience and understanding on the matter.

Should you have further inquiries, please reach out to us via hello@louiesupply.com so we can assist you better.

Cheers,
Shirley
Customer Experience

Louie Supply Co. からの回答

2020年6月28日

Hello Peter,

Thank you for your purchase at Louie Supply, Co. We do see that you had sent an email complaint via our customer service which our team has responded to as well. As mentioned in the said response, we will use the video/picture proof you submitted to our fulfillment team for validation. And once validated, we can make it up to you by offering either refund or replacement item for the purchase, with of course shipping fee on us.
Please bear with us on the process and we shall update you again through the email thread you submitted via our customer service line.
Again, we are so sorry that you may have received a defective item and we continue to stand by the items in our collection and offer you the best resolution there can be.

Cheers,
Shirley
Customer Experience

Louie Supply Co. からの回答

2020年6月28日

Hello Ramin,

Thank you for your purchase at Louie Supply, Co. I did check our customer service ticketing system and I did find few emails from you. It looks like you failed to follow the electronic messages sent out as initial responses by our system. Even then, we apologize if you may have found it troublesome.

Please note as well that shipping timeframe for orders is 5-10 business days on top of 1-3 business days on processing. Upon checking, tracking details for your purchase order indicates that the package has been marked completed as of June 22 so the order was only delayed for 2 business days while there is still the pandemic.
You can view the delivery summary here: louiesupply.com/apps/tracktor/track

I perceive that your emails were sent before the delivery dates. If you have further questions regarding your purchase, please feel free to contact us again through our email address hello@louiesupply.com so we can assist you better. Please note to respond that your concerns were not resolved by the electronic responses so you can be directed to the Customer Experience Team.

Cheers,
Shirley
Customer Experience

Louie Supply Co. からの回答

2020年6月12日

Hello Sharon,

We do appreciate your purchase at Instaeyebrows. And we do see that you already reached out to us via our Customer Service email address but was responded to by our system responder so we did not see your recent inquiries.

Regarding your query on charges, please understand that most online Sellers, if not all, temporarily charge credit card accounts as this is part of verifying the Buyers' identity and prove that they are real persons with real shipping addresses. We accept payments by Credit Cards, Stripe and PayPal as these are highly secured and protected accounts and should be safe for both of us, the Seller and the Buyers. This is the reason why the credit card is charged upon fulfillment of purchases. In case of non delivery of goods. customers can file disputes at which they can be refunded as arbitration allow.

And regarding your query on delivery, please be informed that as As mentioned in our website, the shipping timeframe includes both the processing time + delivery time. And that we request all orders be allowed 1-3 business days to process and additional timeframe for delivery.
Standard Shipping normally take 10-20 business days.
Your order which was placed on May 9th will have an estimated date of delivery between June 3-10.

We understand that this date is now past June 10 however we see that as of June 4th, the package is now at your local Fort Worth delivery partner awaiting delivery. Delivery should be completed within the next several business days.

We hope to have clarified all these information and wish that you can give us better consideration in ratings.

Should you have other queries, we can assist you better if you can reach out to us via hello@instaeyebrows.com

Cheers,
Shirley
Customer Experience

Louie Supply Co. からの回答

2020年6月12日

Hello George,

Thank you for your recent purchase with us at Louie Supply Co. We carry multiple brands at Louie Supply and often times other online retailers also carry the same brand as us. We do provide competitive pricing so if you happen to find another retailer selling at a lower cost, we'd be happy to price match the item for you.

If you can reach us at hello@louiesupply.com and send us the link to the item that you have purchased that you have found for a lower price elsewhere and we will issue you a refund for the difference.

Cheers,
Shirley
Customer Experience

Louie Supply Co. からの回答

2020年6月12日

Hello Dylan,

We do appreciate your purchase at Louie Supply, Co. All policies and information are published in our website. There is no problem in production either. While we did have problems in delayed shipments in the first several weeks after pandemic has affected the global shipping processes, we changed shipping courier partners several times so we can meet the demands and promised estimated delivery dates to customers. And the shipping timeframe is now met accordingly. But since we do ship out orders on standard shipping rates, an overnight and express shipping process is not available.

On the other hand, upon checking your order details at the same time, we do see that your purchase order was actually placed on May 25th and marked delivered as of June 10th. This actually counts to only 12 business days only so we're not sure about how you mentioned that it takes 1 month shipping timeframe on delivery.

Again, we highly appreciate your purchase at Louie Supply, Co. We do our best and what is called for in every customer complaint we receive. Should you have further questions, we can assist you better if you can reach out to us via hello@louiesupply.com.

Cheers,
Shirley
Customer Experience