Louie Supply Co. レビュー 

Louie Supply Co. からの回答

2020年5月17日

Dear Vincent,

Thank you for providing feedback on your experience with us. To start off, we do apologize that we were unable to catch the package before it was shipped off - unfortunately once the package has been handed off to the couriers, we cannot retrieve them back.

We understand that you are not satisfied with your product and we're more than happy to provide a refund for you upon return of the item. Normally our return policy, as per most merchants, is store credit for any sale items. However, for your case, we are happy to provide a refund upon return of the product.

To your last point, unfortunately, we cannot stop products being sold online that are similar to ours. However, we do value our customers and many times when they have found a similar product online, if they provide the link, we can do a cost comparison and after shipping fees and taxes, provide a price match for the item purchased at Louie Supply Co. Please note that all shipping fees and taxes are taken into account when calculating the price difference.

Our team will be reaching out to you to address the situation.

Cheers,
Amy
Customer Experience

Louie Supply Co. からの回答

2020年5月17日

Hi Mark,

Thank you for reaching out to us on Trustpilot. We've checked in with your purchase order and the package is currently with the airlines en route to the destination country - United States.

We do apologize for the delay in shipment. The couriers are working at their fastest to delivery all parcels to customers despite flight cancellations from COVID-19 and an increased backlog of orders during this pandemic. We understand your concern but can assure you that the package is indeed en route to you. You can view your tracking summary here: https://www.louiesupply.com/apps/tracktor/track?order=1651844&token=ten.tsacmoc_-_2626nawoc

The package was handed off to the airlines on April 30 and once the local courier USPS scans through the package on their end, you will be able to track its status for final delivery to you.

We appreciate your patience during this time and encourage you to reach out to us at hello@louiesupply.com if you have any further inquiries.

Cheers,
Amy
Customer Experience

Louie Supply Co. からの回答

2020年5月17日

Hi Zach,

Thank you for reaching out to us. We understand your frustration with the delivery and do apologize sincerely for the delay. Unfortunately for the month of March and April the couriers we work closest with have been dealing with unanticipated changes due to the pandemic. Flights have been cancelled and created backlogs for many couriers and they are slowly now only getting back on track.

We've checked in with your purchase order #1650794 and it looks like both packages are indeed en route to you. You can check the progress of the order here: https://www.louiesupply.com/apps/tracktor/track?order=1650794&token=moc.oohay_-_regasb.hcaz

We do apologize once again for the delay in shipment and appreciate your patience as your package makes its way to you over the next several business days.

If you have any further inquiries, do not hesitate to reach out to us at hello@louiesupply.com.

Cheers,
Amy
Customer Experience

Louie Supply Co. からの回答

2020年5月17日

Hi Dan,

Thank you for providing feedback on your experience with us. To start off, we do apologize for the longer than usual shipping timeframe. Unfortunately during the months of March and April, there was great impact on the couriers due to COVID-19.

We understand that you are not satisfied with your product and we're more than happy to provide a refund for you upon return of the item. Normally our return policy, as per most merchants, is store credit for any sale items. However, for your case, we are happy to provide a refund upon return of the product.

Our team will be reaching out to you to address the situation.

Thank you,
Amy
Customer Experience

Louie Supply Co. からの回答

2020年5月17日

Hi Ross,

Thank you for your feedback. We appreciate your insight and comments on the design of the shorts. We do apologize that the design does not adhere to the type of exercises you perform and would be happy to facilitate an exchange for you for a more desirable product.

Our customer experience team will be reaching out to you shortly via email to provide you with some solutions.

Cheers,
Amy
Customer Experience

Louie Supply Co. からの回答

2020年5月10日

Hi Stephen! All shipping information and timeframe are published in our website. We also see that your purchase order is still within the shipping timeframe. Your purchase order was already forwarded to the airline company as of several days ago and is en route to you. If you have other questions, please reach out to us by email or contact form so we can assist you better. Thank you.

Louie Supply Co. からの回答

2020年5月10日

Hello Dustin! We see that our team has responded to your query 2 days ago. If you did not receive the notice, you may please check your spambox in the email was dropped there.

Upon checking, your package is still on freight to your destination. Current shipping period is still covered by the estimated timeframe so the shipment is in good condition. Please anticipate email notices from out team for updates regarding your purchase order. You may also use the tracking details sent to you to monitor shipping status.

If you have other questions, please reach out to us via hello@louiesupply.com.

Louie Supply Co. からの回答

2020年5月10日

Hello Christopher! Upon checking, your purchase order was placed 2 weeks ago. And as published in our website, shipping timeframe to the US is about 7-14 business days upon shipment.
Regarding where products come from, different items come from different fulfillment centers so it cannot really be specified per order placement.
If you need further help or have any questions, please reach out to us via hello@louiesupply.com

Louie Supply Co. からの回答

2020年5月10日

Hello Marc. As mentioned in our previous email to you, the delay in delivery is not a normal case but this may have been brought about by the global problem related on Covid-19. In the said email, we also requested you to please allow up to 2 weeks delay in delivery timeframe as pledged by the courier and if delivery is not completed after 2 more weeks, we will take action so you can be reimbursed for your purchase. If you have other questions, please reach out to us via hello@louiesupply.com so we can better assist you.

Louie Supply Co. からの回答

2020年5月10日

Hello Louis! Upon checking, your purchase order with tracking no. LB130215515SG
has estimated date of delivery on May 15-22 by USPS
If delivery is not completed within these dates, please reach out to us once again so we can assist you further. If you have other questions, you may reach us via hello@louiesupply.com. We can assist you better from there.
Please note that delivery timeframe is published in our website, in case you missed it.

Louie Supply Co. からの回答

2020年5月10日

Hello Theodore! Upon checking, your purchase order is still within the estimated delivery timeframe. Please note that shipping timeframe may be found in our website.
Regarding other Sellers offering similar item at lower price, we do offer price matching. Please send send in your case details to hello@louiesupply.com so we can assist you better.

Louie Supply Co. からの回答

2020年5月10日

Hello Josh! Standard Shipping timeframe is published in our website. As per your order, estimated date of delivery is between May 17-24.
When using the tracking details provided to you by automated email, your package has been with the courier as of April 28.
Please note that marketing emails may be sent to a common mailing list. If you not wish to receive new offers, then you may please unsubscribe or let us know via hello@louiesupply.com so we can remove you from the mailing list.

Louie Supply Co. からの回答

2020年5月10日

Hello Andy! As discussed to you over the service ticket you submitted, cancellation of order once the package has been forwarded to the courier is no longer possible. Please extend your understanding on the matter. You have also been informed of your estimated delivery period so estimated shipping timeframe is still valid on our end. We are sorry to hear that you ended up being unhappy with our services despite having discussed all policies to you. Once the package is returned by the courier, we shall voluntarily provide you reimbursement for your purchase. Unfortunately, we cannot do so while the package is still en route to you.

Louie Supply Co. からの回答

2020年5月10日

Hello Pat! We do offer price matching against other sellers. Just please reach out to us via hello@louiesupply.com so we can assist you better.
Shipping timeframe is also published in our website.
Shipping and tracking updates are sent through automated emails. We see that you have been sent 2 out of 4 automated emails. If you did not receive them, they must be at your spambox.

Regarding return policy, it is also published in our website. Our management team has been very generous to provide refund in lieu of Store Credit value once the package has been returned. If you tried to reach out to us and express your thoughts we could have assisted you better.

Regarding cancelation, please understand that once the package has been forwarded to the courier, it is no longer possible. It may happen that tracking details are issued already by the courier but may not yet be updated in the system.

If you need further assistance or if you have other questions, you may reach out to us via hello@louiesupply.com

Louie Supply Co. からの回答

2020年5月10日

Hello Jack! We may have received your cancellation request a bit late that caused us to respond late as well. We apologize for this.
Regarding pricing, we do offer price matching against competitor sellers. Just please send us your order details and request via hello@louiesupply.com so we can assist you better.
Unfortunately, we cannot process your request over this platform.

Louie Supply Co. からの回答

2020年5月10日

Hello Jacob! Shipping timeframe is published in our website for everyone's reference. Most shipments are delivered within 7-14 business days as estimated.
We do see that your estimated date of delivery is between May 17-24 so please anticipate delivery within the said period of time. And feel free to reach out to us if delivery is not completed on the said dates so we can assist you further. Your concerns are best attended to if you will reach out to us via hello@louiesupply.com.

Louie Supply Co. からの回答

2020年5月2日

Hi Mike. Your purchase order was shipped out in 2 parcels since they are coming from different fulfillment centers. Your tracking nos. are LY207832998CN and LB130215572SG
Estimated date of delivery is between May 15-22 by USPS
You can track the packages through 17Track

As per shipping timeframe published in our website, the shipping timeframe includes both the processing time + delivery time. And that Standard Shipping to the US normally take 7-14 business days.

Louie Supply Co. からの回答

2020年5月2日

Hello! You must have received an automatic invitation to evaluate the customer services provided to you in a prior service request. You may have the option to respond based on the customer service support you received and not the product quality of the item you purchased. If you may evaluate us based on the customer support you received, then we shall greatly appreciate it.

Louie Supply Co. からの回答

2020年5月2日

Hello Joe. While we do respect your opinion on the situation and while we also appreciate your purchase from Louie Supply, Co. to call us Scammer is not fair. We do see that your purchase order is still in transit so if you end up being unhappy with the item you received, please visit our website and submit the online return form within the stated timeframe. We wish you all the best.

Louie Supply Co. からの回答

2020年5月2日

Hello James! As stated in our website, standard shipping to the US normally take 7-14 business days. We have changed couriers multiple times so we can meet the timeframe despite the huge delays brought about by the global problem related to Covid-19.
We do see that your purchase order is already in transit after placing it a week ago. Hopefully you may receive your package a week earlier than estimated just like many other cases.