Low Cost Plumbing Supplies レビュー 

Low Cost Plumbing Supplies からの回答

2024年7月29日

Hi Susan,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with your product. We hope the experience shopping with us, is enough to have you shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年7月29日

Hi Chris,

Thanks for taking the time to leave us a review. I'm sorry that an item was out of stock however we aim to provide the best level of service in keeping you up to date with the order status or offering alternatives, so it's lovely to have your feedback on this.

Your recommendation for our company is greatly received, we look forward to having you shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年7月23日

Hi Teresa,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our over all service and communication from our teams. We hope this experience is enough to have you shop with us again in the future.

Thanks again for our 5-star rating.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年7月23日

Hi Haryton,

Thanks for taking the time to leave us a review. I'm so pleased to hear you're happy with our service, especially from Tanyka. I'll be sure to pass on your kind words.

Your recommendation for our company is greatly received and we look forward to your next purchase!

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年6月26日

Good afternoon,

Thank you for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.

I'm sorry to hear there was a delay with your order. From looking into this I can see the item purchased was not kept in stock with ourselves and we do rely on our supplier to fulfill the order. This is a product that has high stock levels, but due to an increase in orders sadly this dropped below the usual level meaning there was a delay in getting the goods to you.

I cannot apologise enough for this. We aim to keep our customers informed throughout so we appreciate your comments on this, but understandably our website should have been more accurate to reflect the true availability and for that I am sorry.

We aim to exceed our customers expectations and understand we have failed to do so. We can only hope you choose to shop with us again in the future, so we can give you the high level of service we always aim for.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年6月26日

Hi Drew,

Thanks for taking the time to leave us a review. I'm happy to hear you're pleased with our delivery service and product quality. We aim to deliver all orders in a prompt and safe manner so your feedback really means a lot to us.

Thanks again for our 5-star rating. We hope you continue shopping with us in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年6月6日

Hi Mark,

Thanks for taking the time to leave us a review. I'm happy to hear you're pleased with our delivery service. We aim to deliver all orders in a prompt and safe manner so your feedback really means a lot to us.

We hope you continue shopping with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年5月10日

Hi Peter,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our over all service and communication from our teams. We hope this experience is enough to have you shop with us again in the future.

Thanks again for our 5-star rating.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年5月7日

Hi Dr Ahmed,

Thank you for taking the time to leave us a review. I'm very pleased to hear you're happy with our customer service. In regards to the delivery information, I appreciate you bringing this to our attention. This has been passed onto our website development team to be amended. We never aim to mislead customers and we apologise for any inconvenience this may have caused.

Thanks again for our 5-star rating. We hope you continue shopping with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年4月29日

Hi Maureen,

Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our service, particularly the communication for delivery. We like to provide regular order updates to keep our customers informed, so it's lovely to have your feedback.

Thanks again for our 5-star rating. We hope you continue shopping with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年4月24日

Good morning,

Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our pricing and delivery service. We aim to deliver the highest level of service throughout the order process so it's lovely to have your feedback.

Thanks again for our 5-stars. We hope the experience shopping with us is enough to have you shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年4月18日

Hi Galina,

Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our products. We hope the experience shopping with us is enough to have you shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年3月28日

Hi Ron,

Thanks for taking the time to leave us a review.

I'm sorry for the delay on your order. Having looked into this I can see we did have to order part of this in from our supplier due to a lower stock level than usual in our warehouse, which did cause a small delay.

I believe we could have done more to kept you informed, but updates from our courier should have been provided once the order was dispatched - please let us know if this was not the case.

I apologise again for the inconvenience of the delay. But I do hope you choose to shop with us again in the future.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2024年3月19日

Hi Hyunmin,

Thank you for taking the time to leave us a review.

I'm pleased to hear you're happy with the product and found the installation process to be easy. We hope the experience shopping with us is enough to have you shop with us again in the future.

Thanks again for our 5-star rating.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年3月6日

Hi Terence,

I'm sorry to hear you haven't had a positive experience shopping with us.

From looking into this, I can see from our initial email that we did advise of a small delay on your order due to this being ordered in from our supplier. That being said, we do rely on our couriers to provide delivery information such as advising your order has been collected and out for delivery so I cannot apologise enough these notifications were not received.

The day you requested to cancel the order, was the same day this was dispatched from our warehouse unfortunately. However, from looking at the tracking I can see that this still hasn't moved and therefore the goods have not been received. A full refund has been issued and should reach your account within 5-7 working days.

I apologise for the inconvenience this has caused you. I can assure you this isn't the level of service we want to provide and we have let ourselves down. We can only hope you do choose to shop with us in the future so we can give you the higher level of service you deserve.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年3月4日

Hi Andrew,

I'm sorry to hear you have not had a positive experience shopping with us.

Firstly, I'd like to apologise for the wrong image being displayed online. This is our error and we take full responsibility for this. I am so sorry for the time wasted and inconvenience this has caused you and that we were unable to provide the product you require.

I can see that a collection was arranged to provide a full refund and our team will update you shortly on the progress of this. Our website has now been updated so that this does not happen again. I just cannot apologise enough that this wasn't noticed sooner.

I can only hope you do choose to shop with us so we can give you the higher level of service we always aim for.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年2月26日

Hi Mr Fisher,

Thank you for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service in finding the correct product for you. Our team are on hand to offer advice both pre and post purchase so it's great to have your feedback on this.

Thanks again for our 5-stars. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年2月16日

Good morning,

Thank you for taking the time to leave us a review.

I'm sorry to hear there was an issue with your delivery. We will investigate this further with the courier as our products are palettised and wrapped sufficiently for transit so it's worrying to hear that they were not supported inside the vehicle once they had left us.

Despite the above, I am glad to hear you're happy with our products and service. Thank you for our 4-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年2月15日

Hi Mr Wright,

Thanks for taking the time to leave us a review.

We pride ourselves on having a wide range of available products, including shower trays in a number of sizes so i'm pleased to hear we were able to provide the product you needed.

Thank you for your kind words to, Jenny. I've already passed on your feedback to her and her team leader.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年2月12日

Hi Ismail,

Thanks so much for taking the time to leave us a review.

We pride ourselves on offering a high level of service throughout the order process, so it's great to have your feedback on this and know you're happy with our over all service.

We look forward to your next purchase. Thank you again for our 5-star rating.

Best wishes,
Emma