Low Cost Plumbing Supplies レビュー 

Low Cost Plumbing Supplies からの回答

2024年2月12日

Hi Colin,

I'm sorry to hear you haven't had a positive experience shopping with us. From looking into this, I can see that the correct part was sent out to you as this product is only available in once size as stated online and requires cutting down if necessary.

As you chose to return the item and the delivery was fulfilled by our supplier, any returns also had to go through them meaning we were awaiting confirmation of the quality check and credit before releasing the refund to you. I'm extremely sorry that you had to chase the status on this, and we certainly could have done better in keeping you informed.

In the instance of the goods no longer being required, a refund on the item is provided but the refund amount excludes the delivery charge. I can see that one of our directors arranged a call with you to discuss the matter, who has agreed to refund the delivery amount due to the inconvenience our lack of communication caused.

I completely appreciate and understand your feelings of frustration with our communication, we have let ourselves down in this area and this simply isn't good enough. We can only hope you do choose to shop with us again in the future, so we can give you the higher level of service we always aim for.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年2月9日

Good morning,

Thank you for taking the time to leave us a review.

I'm so pleased to hear you're happy with our prices. We aim to be as competitive as possible so it's great to hear that you chose to shop with us.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年2月8日

Hi Kev,

Thanks for taking the time to leave us a review, i'm happy to hear you're pleased with our service. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年1月30日

Hi Willie,

Thanks for taking the time to leave us a review. We're so pleased to hear you're happy with our delivery service. For the locations that we do not cover on our own van, we can offer either a palletised delivery or delivery through our supplier depending on the item - therefore it's great to have your feedback on this.

Thanks again for our 5-star rating. We look forward to your next purchase.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年1月30日

Hi Mr Danelli,

Thank you for taking the time to leave us a review. I'm so pleased to hear you're happy with our service, including our returns policy. We aim to provide the best possible service both before and after purchase so it's great to have your feedback on this.

Thank you for your kind words to my colleague Jenny. I've passed on the feedback to her and her team leader, to ensure she gets the recognition she deserves.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年1月22日

Hi Jillian,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with our click and collect service. We stock 1000s of items for all plumbing, heating, bathroom and kitchen needs so it's great to hear we provided a quick and efficient service.

We hope you continue to shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2024年1月18日

Good morning,

Thank you so much for leaving such a lovely review.

I'm very pleased to hear you're happy with our service. We work hard to ensure we offer the highest level of service throughout the order process, from having a website full of competitive prices, to offering help and support both before and after the sale.

Thank you for our 5-star rating. We look forward to having you shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年12月20日

Hi Albert,

Thanks for taking the time to leave us a review. I'm very pleased to hear you're happy with our service. We hope your experience is enough to have you shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年12月13日

Hi James,

Thanks for taking the time to leave us a review.

We're so pleased to hear you're happy with your product and our delivery service. We work hard to ensure we provide the highest level of service throughout, so it's great to have your feedback on this.

Thanks again for our 5-star rating.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年12月12日

Hi Stephen,

Thank you so much for the feedback. We're very pleased to hear you're happy with our delivery service and communication. We hope your experience is enough to have you shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年12月12日

Hi Jon,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with our over all service. Your feedback really means a lot to us and we hope you continue to shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年12月4日

Hi Rachel,

Thanks for taking the time to leave us a review.

I'm very pleased to hear you're happy with our efforts in finding you the correct item. Our sales team are on hand to offer help and advice at any time via call, chat or email, therefore it's great to have your feedback on this.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年11月23日

Hi Bogdana,

Thanks for taking the time to leave us a review.

I'm very pleased to hear you're happy with our service both pre and post purchase. Thank you for your kind words to our customer service team. I can see you've been dealing with Jessica directly, so i've passed on your feedback to her.

Thank you again for our 5-stars. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年10月26日

Hi Lloyd,

Thanks for leaving us a review. I'm very pleased to hear you're happy our prices and communication. We hope you love your order!

Thanks again for our 5-star rating. We hope you continue to shop with us in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年10月16日

Hi Richard,

Thanks for taking the time to leave us a review. I'm pleased you're happy with our service and prices. We hope this experience is enough to have you shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年10月5日

Good morning,

Thank you for taking the time to leave a 5* review for us I'm glad to hear we were able to help provide the items you needed

If we can help further please do let us know!

Kind regards,
Jessica

Low Cost Plumbing Supplies からの回答

2023年10月3日

Hi Mrs T,

Thank you for taking the time to leave us a review, we really appreciate it.

Thanks for your positive words for our service over all. We aim to provide the best level of service throughout, so it's great to have your feedback on this.

Your recommendation for our company is greatly received and we look forward to your next purchase!

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年9月18日

Hi John,

Thanks so much for leaving us a review.

We pride ourselves on offering a range of quality goods at affordable prices, so i'm really pleased that you chose to shop with us. We hope you continue to purchase with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年9月18日

Hi Robert,

Thanks for placing an order with us. We appreciate you taking the time to leave us a review.

We work hard to ensure we offer a high level of service throughout the order processes. From having clear and up-to-date information on our website, to a safe and prompt delivery service.

Thanks for our 5-star and feedback. We look forward to your next purchase.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2023年9月18日

Good afternoon,

Thanks for placing an order with us and taking the time to leave us a review.

Our internet sales team are on hand to assist with purchases and offer help and advice on finding the right product for you, so i'm very glad to hear your query was dealt with efficiently.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma