It was superb. I enjoyed every minute. The instructor was engaging, knowledgeable and patient. The course covered a wide range of topics giving a good grounding on which to build.
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Very good and informative training, Miles was very flexible and willing to accommodate us with all our questions and support to our on going project. We are very excited to install Loxone. Thank you
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If I could give fewer stars I would. We have had the loxone system for our lights for a couple of years and it’s horrible. The mini server always needs resetting and the lights decide independently wh... もっと見る
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Excellent location. Brilliant Team who find time to assist. The training course is at a fast pace but the trainers are helpful in returning to previous topics. The class was held together well... もっと見る
企業が回答しました
企業情報
当該企業による記述
Loxone is a complete automation system with intuitive control – suitable for smart homes, commercial premises and custom applications. Loxone is a fully-scalable solution allowing for the creation of automation in single-point applications, smart homes, MDUs, hotels, offices, as well as other commercial and industrial applications.
連絡先
Smart Home 1, 4154, Kollerschlag, オーストリア
- +43 7287 7070
- office@loxone.com
- www.loxone.com
4.1
ほぼ満足
109件のレビュー
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Loxone is a terrible and overpriced system that doesn't work properly
I’ve had a very negative experience with the Loxone Gold Partner in Iceland, local.is, which sells the Loxone heating control system. I bought the system from them at a very high price, but quickly discovered that I couldn’t turn it on unless I was physically at home. They initially said they would come and fix the issue, but then wanted to charge an additional 200,000 ISK. For comparison, a brand-new system from heitirpottar.is costs 170,000 ISK.
What made things worse was that the system still didn’t work afterwards — it was still impossible to turn it on unless you were near it. When I complained that the issue remained unresolved, they shut the entire system off. This is especially serious, as tampering with my setup at home without consent could be considered a violation of privacy laws.
After this extortion, they have refused to respond or provide any maintenance for the system. I strongly recommend that people not do business with this company. Instead, buy a different system than Loxone. If you are looking to set up a smart home, there are many better and more affordable systems to use than Loxone.
2025年9月30日
自発的なレビュー
LOXONE Electronics からの回答
Hello Mr. Shahin,
Thank you for your feedback. We are very sorry to hear about your negative experience. We sincerely regret that you encountered complications and inconveniences when working with our Partner in Iceland. Such an experience is definitely not in line with the standards we set at Loxone.
We would like to help you find a solution. We will immediately assist you in finding another certified Loxone Partner who will be happy to take care of your installation, provide the necessary service, and ensure that you can fully utilize all the features of our system without further complications.
Therefore, we kindly ask you to contact us directly via email at partner_int@loxone.com so that we can agree on the next steps and help you restore the reliable functioning of your system as quickly as possible.
Once again, we apologize for the inconvenience and thank you for the opportunity to rectify the situation.
Best regards,
The Loxone Team
Loxone is a great system however you…
Loxone is a great system however you are at the mercy of your electrician to make small changes and the ongoing charges are just outrageous. Loxone should give the owner the power to make these changes rather than to the electrician.
2025年9月27日
自発的なレビュー
LOXONE Electronics からの回答
Hi Jay,
Thank you for leaving your feedback. We appreciate your love of the Loxone solution. We are a professionally-installed system and would always encourage the selection of a Loxone Partner that you feel comfortable with. There are endless possibilities to Loxone that make it exceptionally powerful and at the same time this means that some changes need an experienced professional level of understanding to the nuances. That said, once the system has been appropriately configured, there are many changes that can be made by users directly within the free Loxone App - both basic and expert level settings. If you are interested in knowing more about the possible changes that are in your control, please check these with your installer, too.
Loxone Equipment, Training & Support
The Loxone kit is so powerful its hard to find anything that it cannot do. This is the second training that I have been on and its a different level. The whole experience is second to none. The team are unbelievable, so knowledgeable, helpful and supportive and nothing is ever too much trouble. It's massively reassuring to know that if you get stuck or don't quite understand something they are always there to get you up and running quickly. I have installed a lot of equipment from a lot of different suppliers over the years, but never had support & backup like this. Well done and thanks again for everything you do to support us.
2025年9月24日
自発的なレビュー
LOXONE Electronics からの回答
Hi Mike,
Thank you very much for taking the time to leave us this review.
We are glad you are really liking the Loxone system and its powerful, flexible nature.
We pride ourselves on providing the best support in the industry and it is great to hear when this gets fed back to us. I have passed your kind words onto the team.
Looking forward to our continued business partnership!
Truly cool and hugely capable stuff…
Truly cool and hugely capable stuff with a great team.
2025年8月21日
自発的なレビュー
LOXONE Electronics からの回答
Hi Bart,
Thank you very much for leaving us a review.
Good product poor support service
Good product poor (non existent) technical support.
I understand they want to pass their support to third party contractors.
But when you upgrade to a new version (16) and customers are reporting:
1) Loxone Config terminated due to an error!
2) Reboot due to watchdog (00000004)
You need to have minimum decency to support your low quality assurance. Sometimes you may learn from this and make better products.
Post response:
It was no SD card issue, or skills issue. It was a upgrade issue on Automatic Designer who fails (I reproduced and shared the scenario), then more fatal errors with Loxone config.
Restoring an older backup (before version 16, fixed the problem) as well identifying the invalid rule that worked on v15 but doesn’t work on v16.
As I’m saying they only send you to third parties instead reading your case. You can replace them with Chat GPT and get better support service. At least Chat GPt reads your message.
2025年7月15日
自発的なレビュー
LOXONE Electronics からの回答
Hi Cosmin, Thanks for your message. We’d like to continue moving forward to resolve your issue effectively:
1. Coordination with Your Partner
At Loxone, we’re already in contact with your Partner company so they can assist you as soon as possible. However, it’s essential that you allow them to advise and guide you through this process, as they are responsible for direct customer support.
2. Specific Technical Recommendation
Our support team has identified that the issue can be resolved by formatting the Miniserver’s SD card and reloading the configuration. We strongly recommend that your Partner carries out this procedure to ensure it’s done safely.
3. Required Knowledge
Working with Loxone Config requires certain technical skills, which are acquired through our official training programs. Therefore, at Loxone, we advise that end users without this training rely on the expertise of their Partner.
Simply a joy
Just finished update expert training. Niko very knowledgeable a joy to spend a few days at UK HQ.
Friendly staff as always make you feel part of the family.
2025年5月22日
自発的なレビュー
LOXONE Electronics からの回答
Hi Spencer,
Thank you for taking the time to leave us a review.
I am glad you enjoyed Expert Training and we look forward to our continued business partnership.
Great hospitality and knowledge
All of the staff were very friendly and knowledgeable on the products and the different ways in which they could be. No question was too small and they were happy to help the entire time I was there and continue to be helpful in my projects going forward.
2025年2月20日
自発的なレビュー
LOXONE Electronics からの回答
Hi Conor,
Thank you for taking the time to leave us a review.
We are glad to hear about your experience with Loxone.
Looking forward to working together.
Disappointing whole house fit out with Loxone
After having the whole house fitted with Loxone, the long term experience is rather underwhelming. We have had numerous fails of plug switches and sensors, and whilst I understand the "cutting edge" of these technologies it seems like it's bolted together at times with string and sellotape. Add to that the very poor warranty on items (we just had a presence sensor fail at £120. it should have more than a 24 month warranty.
2025年4月16日
自発的なレビュー
LOXONE Electronics からの回答
Hi Chris.
Thank you for taking the time to leave your review.
We are of course dissapointed that your experience hasn’t been a positive one.
We had privately requested more information from you through the Trustpilot platform but have seen you have chosen not to share this with us. There is no string or sellotape involved :) and we would like the chance to assure you of that. So if you change your mind, please do get in touch with us directly so we can offer support where possible to turn your experience into a good one.
A great training experience
The training is very well thought out, the company set out it values and what they think they can achieve.
Through the week we worked on the system and by the end its very obvious that they have a great product.
The staff are all very nice and (hopefully) it will be a please to work with them in the future
2025年3月17日
自発的なレビュー
LOXONE Electronics からの回答
Hi Daniel,
Thank you for sharing your review.
We are glad to hear that you had a great time on training and like our products.
We look forward to our ongoing relationship and working with you.
Loxone is amazing….
Loxone is amazing and Niko has a thorough knowledge of the products and software.
All the staff are really friendly and helpful, and the lunches were the icing on the cake.
2025年3月17日
自発的なレビュー
LOXONE Electronics からの回答
Hi Rob,
Thank you for taking the time to leave us a review.
We are glad to hear that you enjoyed the recent training and we look forward to working with you.
Excellent Update Training
The training course was excellent and well organised. I really enjoyed it. Great facilities and the training was delivered at a good pace. Thanks very much to Niko for being such a great instructor.
2025年2月27日
自発的なレビュー
LOXONE Electronics からの回答
Hi Oliver,
Thank you for taking the time to leave us a Trustpilot review.
We are glad to hear you had a great time on our Expert Training.
I will be sure to pass your review onto Niko.
We look forward to our continued working relationship. Look forward to hopefully seeing you back at our showroom and training facility soon.
Loxone 4 Day
I attended a 4 day course at the Loxone office in Reading in February 25. All I can say is WOW..I was blown away by the Loxone System. Over the years I've had to deal with various systems and specialist subcontractors who can't provide the seamless integration Loxone provides. The course itself was so well presented by Niko and the daily interaction with all the staff was fantastic..really felt part of a team there. If you're thinking of doing the course..do it..Delighted I attended
2025年2月17日
自発的なレビュー
LOXONE Electronics からの回答
Hi Seamus,
Thank you for taking the time to review us and for your feedback and recommendation on our Installer Foundation Training course.
We are glad to hear that you like our systems functionality and had a great time at training. I will pass on your feedback to Niko and the team.
Top Level Niko
2025年2月20日
自発的なレビュー
I am writing to express my sincere…
I am writing to express my sincere gratitude for the valuable Foundation Loxone Training Course, that I recently completed at Loxone Uk Theale Office. The course provided me with Most useful and helpful Loxone Control, practical skills in configuring a strong foundation in Loxone Training Course.
I especially want to acknowledge the exceptional guidance and support of my instructor, Nikolay He was highly knowledgeable, patient, and engaging, created a supportive and encouraging learning environment, made complex concepts easy to understand. He consistently went above and beyond to ensure my understanding and success.
This training has significantly enhanced my professional development, personal growth, career prospects. I am confident that the skills and knowledge I gained will be invaluable as I pursue my career in Control and automation, contribute to my current role.
Thank you again for this enriching experience.
2025年1月24日
自発的なレビュー
LOXONE Electronics からの回答
Hi Behrad,
Thank you for taking the time to write this review.
It was great to have you on our Foundation Training Course last week. We are glad to hear that you found the course really useful and we are sure it will provide a strong foundation to your future Loxone projects.
I will pass on your kind words to Nikolay. He sure is an exceptional member of our team.
We look forward to our future business partnership. Talk soon.
Incredible product
Incredible product. Foundation Training was excellent. Couldn’t be more excited about working in partnership Loxone delivering Smart Buildings
2025年1月23日
自発的なレビュー
LOXONE Electronics からの回答
Hi Jon,
Thank you for your review.
We are glad you enjoyed Foundation Training and we look forward to working together in supporting you on many future projects.
Automation at its finest
Attended a course at the Reading office for certification on the system.
Great people, great place and a real in depth course.
Product is next level
2025年1月23日
自発的なレビュー
LOXONE Electronics からの回答
Hi Vince,
We are glad to hear how happy you are with the Loxone system, our Foundation Training course and the team who will be here to support you on all of your future Loxone projects.
Look forward to working together.
Amazing people and System
Great trading !
Excellent and Faultless System!
Amazing and Helpful Trainer (Nico)
Can’t wait to work with them
Thanks guys
2025年1月23日
自発的なレビュー
LOXONE Electronics からの回答
Hi Luke,
Thank you for your review - I will share it with the team.
We are looking forward to working with you too.
Here is to many future projects.
Great course and material
Great course and material. Very friendly and helpful trainers and staff.
2025年1月23日
自発的なレビュー
LOXONE Electronics からの回答
Hi Ben,
Thank you for taking the time to review us.
We are glad to hear about how you found our training course and experience at Loxone in the UK.
We look forward to working with you.
Extreem hoge retourkosten
Extreem hoge retourkosten. Bestelden een bel, werd geleverd zonder bedrading of ophanging. Dus we wilden hem retour sturen. 36 euro voor het terugstorten van Paypal (?!) en 22 euro verzendkosten. 58 euro weg. Nooit meer voor ons. Dure onzin.
2025年1月6日
自発的なレビュー
LOXONE Electronics からの回答
Beste Linda,
Bedankt voor uw feedback en dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons te horen dat u niet helemaal tevreden bent over uw aankoop. We willen graag enkele punten verduidelijken, zodat we misverstanden in de toekomst kunnen voorkomen.
Onze producten, zoals de intercom, maken deel uit van een volledige Loxone-installatie en werken in combinatie met het brein van het systeem: de Loxone Miniserver. Daarom raden we altijd aan om samen te werken met een officiële Loxone Partner. Onze Partners hebben uitgebreide kennis van onze producten en kunnen u volledig begeleiden bij de aanschaf en installatie, zodat alles perfect op elkaar is afgestemd. Dit voorkomt situaties waarbij essentiële onderdelen mogelijk over het hoofd worden gezien.
Wat betreft de retourkosten: deze staan vermeld in onze algemene voorwaarden en zijn inderdaad voor rekening van de klant. Dit geldt ook voor de kosten die Paypal in sommige gevallen rekent. Voor andere betaalopties, zoals met een kredietkaart, worden dergelijke extra kosten niet in rekening gebracht.
Wij hopen dat deze uitleg meer helderheid biedt. Mocht u nog vragen of verdere feedback hebben, neem dan gerust contact op met ons team. We willen er alles aan doen om onze dienstverlening te blijven verbeteren.
Met vriendelijke groet,
Het Loxone Benelux team
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