Lucca Apartments and Villas レビュー 

Lucca Apartments and Villas からの回答

2026年7月30日 に更新

Dear Ms Carrie Ager,

Thank you so much for sharing your wonderful experience at Villa Papari! It is truly a pleasure to hear that your family of 7 made such great use of the villa’s amenities, from the various dining areas and the pool to the pizza oven and table tennis tables. It sounds like the perfect setting for a memorable family holiday!

We are also thrilled that you enjoyed the Lucca Cooking Classes; thank you for recommending such a fantastic way to experience the local culture. I will be sure to pass your lovely feedback along to Silvana—she will be delighted to know that she helped make your stay so comfortable.

We would be honored to welcome you all back to Tuscany in the future.

Warm regards,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Pamela,

Thank you so much for your glowing review of Villa Alice! We are delighted to hear that you and your party of six had such a relaxing and memorable stay on our hillside property.

It is wonderful to know that you appreciated the spacious accommodation, the well-equipped kitchen with those hillside views, and especially that the master bathroom—with its spa bath and panoramic outlook—stood out as a highlight. We will be sure to pass your kind words on to Mini; she will be thrilled to hear that her personalized service helped make your experience so seamless and enjoyable.

Thank you for choosing to stay with Lucca Apartments and Villas. It would be our pleasure to welcome you back for another visit in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Sara,

Thank you so much for your wonderful review of Villa Podere Falcione! We are thrilled to hear that you found the villa to be your own little slice of paradise and that you enjoyed the rustic charm and peaceful surroundings so much.

It is lovely to know that you made the most of the outdoor space—there really is nothing quite like relaxing by the pool with those stunning views. We are also incredibly proud of our Villa Manager Mini; she is a dedicated host, and I will be sure to share your story about the gluten-free beer with her. She will be delighted to know that her effort to ensure you were comfortable made such a positive impact on your holiday.

Thank you for your kind recommendation and for choosing to stay with us. We would be honored to welcome you back for another relaxing Tuscan getaway in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Gentilissima Daria Riccomini,

La ringraziamo infinitamente per la Sua bellissima recensione su Villa Podere Falcione. Siamo davvero felici di sapere che il soggiorno sia stato all'altezza delle Sue aspettative e che abbia apprezzato non solo la comodità della nostra struttura, ma anche la sua posizione strategica a Lucca.

È per noi motivo di grande orgoglio sapere che il nostro staff abbia contribuito a rendere la Sua esperienza ancora più piacevole con la massima disponibilità e cortesia. Trasmetterò con piacere i Suoi complimenti a tutto il team.

Sarà un vero piacere accoglierLa nuovamente per un futuro soggiorno nella nostra città.

Un cordiale saluto,
Sara

Il Team di Lucca Apartments and Villas

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Hugh and Mary,

Thank you so much for taking the time to share your wonderful feedback regarding your recent stay at Casa Stella. We are thrilled to hear that you enjoyed the apartment and found it to be a comfortable, well-appointed base for exploring Lucca.

It is truly rewarding to know that our location and the attention to detail in the apartment’s design contributed to a memorable experience for you. I have personally shared your kind words with our Villa Manager Monica, and she was delighted to hear that her assistance helped make your visit even more special.

We would be honored to welcome you back to Lucca whenever your travels bring you to our beautiful city again.

Warm regards,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Tristan Dass,

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had a perfect holiday in Viareggio and that the apartment provided a comfortable and enjoyable base for your family and your baby.

It is lovely to know that you enjoyed the convenience of our location, being so close to the beach, the promenade, and the park. We have shared your kind words with Claudia, and she was delighted to hear that her recommendations and assistance helped make your stay even more special.

We would be honored to welcome you all back to Viareggio for another relaxing getaway in the future!

Warm regards,
Sara

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Ms Nicole Leonard,

Thank you so much for your glowing review! We are delighted to hear that you had such a wonderful stay and that you appreciated the attention to detail at the villa.

It is lovely to know that Loredana was able to assist you throughout your stay and that her local recommendations helped make your experience even more special. We have shared your kind words with her, and she will be thrilled to hear that her efforts contributed to such a memorable holiday.

We would be honored to welcome you back to Tuscany in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Mr Edward Clements,

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a lovely 9-day stay at Villa Clara and that everything exceeded your expectations.

It is fantastic to know that the information provided prior to your arrival helped ensure a smooth start to your holiday. I have personally shared your kind words with Filippo and Luigi; they will be incredibly happy to hear that their efforts—from the early check-in arrangements to the meticulous care they take in maintaining the pool and grounds—contributed to such a memorable experience for you. We are also delighted that you enjoyed the privacy of the garden, the small olive orchard, and the convenience of our location for your trips to Lucca and Pisa.

It was a pleasure to host you, and we would be honored to welcome you back to Tuscany for another relaxing getaway in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Guests,

Thank you so much for your glowing review! We are absolutely thrilled to hear that your stay at Casa Stella was one of your finest experiences in all your years of visiting Italy.

It is truly rewarding to know that you enjoyed the apartment's furnishings, the wonderful kitchen, and, of course, the stunning views from the terrace. We are also so pleased that the added conveniences, such as parking and our location near the centro storico, helped make your time in Lucca comfortable and stress-free.

I have shared your lovely comments with our Villa Manager Monica, and she was so touched by your appreciation for her support. Providing a seamless and warm experience for our guests is our top priority, and knowing that we succeeded in doing so for you is the greatest compliment we could receive.

We would be absolutely honored to welcome you back for another stay whenever your travels bring you back to our beautiful city.

Warm regards,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Mr Steven Eichberg,

Thank you for sharing your feedback regarding your stay at Casa Cachi 3. I am writing to express my deepest regrets that your experience was so disappointing.

Your review describes an experience that is the complete opposite of the standards we stand for. We take great pride in the quality of our properties and the support we provide our guests. Unfortunately, your stay was an exceptionally unfortunate case where multiple factors—including property conditions, construction noise, and poor communication—aligned to create an experience that failed you.

I want to assure you that this is not our style of business. We typically pride ourselves on being proactive and supportive, and we clearly missed the mark with you. We regret that we could not reach a better resolution during your stay.

We acknowledge that the situation led to a full refund, and while we regret that we could not reach a better resolution during your stay, we are using this experience as a turning point to overhaul our internal procedures. We value your feedback as it holds us accountable and ensures we return to the level of excellence our guests expect.

Sincerely,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Sonia,

Thank you so much for sharing your wonderful experience at Villa Brera. We were absolutely delighted to host your family for such a special occasion as your mother’s birthday, and we are thrilled that our villa provided the perfect backdrop for your celebration.

It warms our hearts to hear that you found the property spotless and well-appointed, and that you were able to enjoy the peaceful atmosphere and stunning panoramic views. We are also very grateful for your practical tip regarding the smaller rental cars for our local roads—this is incredibly helpful advice for future guests planning their Tuscan getaway.

I have personally shared your kind words with Luigi, Mini, and Chiara; they will be so happy to know that their welcome and assistance helped make your stay even more comfortable and seamless. We are also delighted that you found our local recommendations helpful.

It was a true privilege to host your group of 10, and we would be honored to welcome you all back to Tuscany for another unforgettable stay next summer!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Guests,

Thank you so much for sharing your wonderful experience at Egidio Farmhouse. We are thrilled to hear that you enjoyed such a memorable five-night stay with us!

It is lovely to know that you appreciated the beauty and comfort of the farmhouse, as well as the privacy of the garden and the pool—perfect for cooling off during those warm Tuscan days. We completely agree that the veranda is a special spot, especially for enjoying a glass of wine as the sun sets. We are also glad that our location made exploring Lucca so convenient for you, and we hope you enjoyed all the charm the city has to offer, as well as the ease of taking day trips to Pisa, Florence, and Siena.

I have shared your kind words with Villa Manger Monica, and she was absolutely delighted to hear how much you appreciated her care and support during your visit. Delivering an exceptional experience is exactly what we strive for, and knowing that we succeeded makes all the hard work worthwhile.

Thank you again for your high recommendation. We would be truly honored to welcome you back to Egidio Farmhouse for another relaxing Tuscan getaway in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Guest,

Thank you for your kind words! We are delighted to hear that you had a great stay and that you enjoyed our service. It was a pleasure to host you, and we hope to have the opportunity to welcome you back to Lucca in the future.

Warm regards,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Guests,

Thank you so much for choosing our villa for such a significant and joyful occasion—your daughter's wedding! It is truly an honor to have played a small part in your family's celebrations.

We are delighted to hear that the villa provided the perfect spacious and relaxing retreat you needed for both before and after the big day. Providing a well-equipped kitchen and comfortable spaces for family time is a top priority for us, so we are thrilled that it served you so well.

I have personally shared your kind feedback with Filippo; he will be so pleased to know that his support and responsiveness helped ensure a seamless experience for your family. Feedback like yours is the greatest reward for our team.

We would be absolutely delighted to welcome you and your family back for another memorable stay in Tuscany whenever you wish to return.

Warm regards,
Sara

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Mrs Herrick,

Thank you so much for sharing your wonderful experience at Villa Hugo! It is truly heartwarming to hear that our villa provided such a comfortable and memorable setting for your multi-generational family holiday.

We are delighted that everyone, from the teenagers to the grandparents, found the space they needed to relax and enjoy themselves. It is wonderful to know that you appreciated the traditional yet modern furnishings, the luxurious bathrooms, and, of course, the beautifully maintained gardens and pool.

We also appreciate your kind words about our team and the owner. Providing exceptional service and those extra personal touches—like our own olive oil—is what we strive for, and I will be sure to share your feedback with them. They will be so pleased to hear that they helped make your stay in Tuscany even more special.

It was a privilege to host you, and we would be honored to welcome your family back to Villa Hugo for another perfect getaway in the future!

Warm regards,
Sara

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Nijkamp-Smit family,

Thank you so much for sharing your wonderful experience! We are absolutely thrilled to hear that your two-week stay was perfect and that you were able to create so many unforgettable memories with your family and friends.

It is lovely to know that you appreciated the décor, the garden, and the personalized touches we strive to provide, from the fresh eggs and estate olive oil to our local wine tasting suggestions. Providing a seamless and welcoming experience—right from your initial reception to the regular linen changes—is what we aim for, and we are so glad it contributed to your relaxation.

It was a true privilege to host you, and we would be honored to welcome you back to our estate whenever your travels bring you back to Tuscany.

Warm regards,
Sara

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Guests,

Thank you so much for sharing your wonderful experience! We are absolutely thrilled to hear that our villa provided the perfect spacious setting for your big family gathering.

It is our top priority to ensure our guests feel comfortable and well-cared for, so we are delighted to know that you appreciated the attentive service and check-ins from our team. We truly believe that those personal touches make all the difference, and we are glad they helped make your stay even more relaxing.

We are also so pleased that you enjoyed the beautiful views that Tuscany has to offer. It was a true pleasure to host your family, and we would be honored to welcome you all back for another memorable stay in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Guests,

Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that your two families had such a comfortable and memorable Easter getaway.

It is lovely to know that the villa provided ample space for everyone, and that you enjoyed the beautiful grounds and those incredible sunsets. We appreciate you sharing your helpful tips regarding the local roads, the seasonal nature of the area, and the pool temperature—your advice is truly valuable for future guests looking to plan their perfect trip.

I have personally shared your kind words with our Villa Manager Mini; she will be so happy to hear that she helped make your arrival seamless and that she was able to assist you quickly with the electricity. Providing attentive service is at the heart of what we do, and we are delighted that it contributed to a stress-free holiday for you.

We would be absolutely honored to welcome your families back to the villa for another relaxing Tuscan retreat in the future!

Warm regards,
Sara

Lucca Apartments and Villas からの回答

2026年7月30日

Gentile Giulia Barsotti,

Che piacere rileggere le vostre parole! Sapere che avete scelto di tornare a trovarci ci riempie di orgoglio: per noi non c'è complimento più grande della fiducia di ospiti che decidono di affidarci nuovamente le loro vacanze.

Siamo felicissimi che anche questa seconda esperienza sia stata all'altezza delle vostre aspettative e che abbiate trovato le nostre strutture accoglienti e curate come la prima volta. Il nostro obiettivo è proprio questo: creare un luogo dove possiate sentirvi a casa, coccolati in ogni dettaglio.

Ringrazio personalmente da parte di tutto il team per le bellissime parole che ci avete dedicato che ci confermanoi che la gentilezza e l'attenzione sono i valori che cerchiamo di mettere in ogni cosa che facciamo.

Non vediamo l'ora di darvi il bentornato per un terzo, indimenticabile capitolo delle vostre avventure in Toscana!

Un caro saluto,
Sara

Il Team di Lucca Apartments and Villas

Lucca Apartments and Villas からの回答

2026年7月30日

Dear Mr Luigi Pugliese,

Thank you so much for your incredibly kind words. It is truly a privilege to manage your beautiful home in the heart of Lucca, and hearing such positive feedback from you means the world to our entire team.

We take immense pride in maintaining the high standards you set for your property, and we are thrilled that our commitment to five-star guest hospitality—and specifically the dedication shown by Stella and the rest of our team—is meeting your expectations and bringing you such happiness. Our goal has always been to provide peace of mind to our owners while ensuring every guest feels truly special.

Thank you for your ongoing trust and for being such a wonderful partner. We look forward to continuing our successful collaboration for many years to come.

Warm regards,
Sara Barsocchi

The Lucca Apartments and Villas Team