Luccicante Jewellery レビュー 46

Absolutely terrible experience from start to finish. My son purchased a chain from this company, and it’s been a frustrating ordeal ever since. The chain arrived looking cheap and not worth the money—nothing like what was advertised.

The real problems began when we tried to return it. There was zero communication. No response to multiple emails, and their website chat provided only a single vague reply, promising they’d get back to us within 48 hours. After that, complete silence. It felt like they were deliberately avoiding us.

It wasn’t until I threatened to escalate things through a bank dispute and the Financial Ombudsman that they finally responded, providing a returns address. From start to finish it took nearly two months to resolve. The lack of communication and professionalism throughout was shocking.

I would strongly advise against dealing with this company. If something goes wrong, don't expect any help or even basic customer service. Be cautious and look elsewhere—this company is untrustworthy.

Absolutely awful company! No contact what so ever. Wanted to return my item as soon as I got it I contacted them and still have not received a response. Provide a fake phone number and no way of getting a refund. Scammers. Avoid.

Terrible company, ordered 4 bracelets, they never sent them, messaged their online chat and eventually got a response offering me some bracelets that I didn’t want about 4 days later, they told me that they would get the ones I wanted in stock the following week and to message them for an update, never heard anything back and had to claim a refund through my bank.

Terrible company, I made a purchase but wasn’t happy with it and wanted to return it. I reached out to them for the return details but was redirected to the site chat bot which can only offer pre set automated answers. A long story short, it took me 3 days to get this infamous return address and the only reason I believe they sent it was because I payed using Klarna and paused future payments. Found other disgruntled customers on their Facebook page with similar and the same complaints dating back 2 years ago. Here is their return address for anyone else they decide to try and steal from via forcing you to keep the purchase.

Luccicante,
PO BOX 18572
Birmingham
B32 9PG