Luxsea Swimwear レビュー 

Taille beaucoup trop petit demande de remboursement mais aucunes réponses ça ne répond pas par mail ! Arnaque !

I love the design and shape.
Customer service was great, they took care of my complain

If Luxsea's business objective was the curation of insulting, abysmal customer service then it, in my opinion, would rule its industry.

My experience suggests don't....just don't. Regardless of how good or bad the product may or may not be, the customer experience, once dealing with customer "service", was horrendous. If, as a customer, you enjoy being on the receiving end of a "the customer is always wrong (regardless of evidence to the contrary)" type interaction then this may well be the firm for you.

Distressing.

Shockingly poor.

I imagine Luxsea's response to this, should there be one, might be something that reaches deep into their fine print to prove why they are always right. That seems to be their MO when things go wrong.

What appears missing is any sincere attempt to a) look after the customer and rectify a poor experience or b) to seek ways in which they might improve, such that similar issues are avoided for customers, going forward.

To the management of Luxesea: do better. Stop your staff from hiding behind small print (per your typical response to critique). Teach them, instead, to develop and nurture an authentic customer relationship. Certainly instill a culture in which customer service staff feel that it is unacceptable to act in an entitled and insulting way; they have acted like point-scoring sullen teenagers more interested in being right than in meaningful customer service. Bad attitudes typically flow from the top down.

Your fine print should be large print emblazoning your policies without ambiguity on your website; it appears an area in which you repeatedly trip up. Be clear about your policies in large; you sow the confusion and bad feeling that you reap.

For each of your responses to negative comments below you may as well just preempt your response with "here's how we are in the right". Perhaps instead begin with a sincere concern for the issue someone has faced, with an attempt to understand and assist, instead of just explaining to the Trustpilot audience at large how you did everything right. It's insulting to customers that were not happy with you.

I'd say well done you on defending how you self-profess faultlessness in all that you do; but the number of one stars indicates you need to think further about your policies, communications and interactions.

Perhaps an interesting exercise for your management might be to pop onto 4.6plus star review companies and see how they respond to customers that indicate an issue: you will find that they do not respond by paraphrasing a sense that they are in the right and the customer is, therefore, somehow at fault. They also acknowledge good reviews. Try emulating their ethos and perhaps you might drag yourself out of as many low scores.

Shoddy, self-agrandising, immature, deluded.
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To follow up from your reply, you will note, from my various (and previously only good reviews on TrustPilot) that I am a fully separate person than the person you have addressed. You do like to prove your own point: you have just demonstrated for all to see that you would rather come out fighting to prove you are in the right than to seek to understand and assist. If you wish to reply to me, not some other person, about your intentions to curate a healthy customer service environment, then this does not achieve that.

We ordered 2 swimsuits and paid extra for next day delivery. I reached out to this company four times with no response, wondering where my items are. I finally got a response, stating that the company does not dispatch Fridays and weekends. This was not stated on the website at the point of purchasing next day delivery, despite the customer service staff stating it was. When challenged with that fact they walked it back to a statement that the information was in the fine print of the terms. At no point did the member of staff seek to assist me, only to prove they were right. Their tone suggested I had been an idiot for not fine tooth combing the fine print. There was no offer of actual assistance, only an insistence that they were right and I was wrong. I was informed I should have known that most companies don’t ship on weekends; the suggestion was that I should have know better when parting with next day delivery funds: “hardly any brands would be dispatching that late on a Saturday or Friday, it would be wise to check the delivery page next time”- LuxSea Employee, instead of saying “ I’m so sorry for the inconvenience let’s work together to work out what went wrong here and fix” like an employee that actually cared about the customer experience. They took forever to respond to each text with only the most minimal response. Even if it had have stayed on the delivery page that they don’t dispatch on weekends in neon bold letters, it doesn’t change how inappropriate the behavior of whoever responded to me was, moe how it’s been longer than 72h. Customer service was just very, very rude, super unprofessional and unhelpful. Thry didn’t say anything whenever I asked why it’s been days to reply, instead only focusing on how to gaslight me as the customer and to whitewash their position. They insisted despite proof that the delivery page contained informs that it did not (at that time though I suspect they will change that in a hurry). I showed them proof that nowhere on there delivery page did it say what they claimed, so they ended the conversation. I am still without assistance for items that will now arrive too late as I fly first thing tomorrow.

Easy ordering, fast delivery and the bathing suit is one of the best I've ever tried on.

Nice small but cool crazy selection in store 👍👍👍

Poor contact. Sizes are not accurate size 10 is an XL. The website stock is not up to date and then when you try and resolve it the communication is shocking and confusing.

Ich musste an der Tür 11,05 Euro Zoll bezahlen, obwohl der Bikini schon knapp 100 Euro gekostet hat. Dann hat der BH keine Luft oder Austülpung für die Brust sondern ist nur ein reines dreieck, also nichts für große Brüsten. Bin gespannt wie er sich im Wasser verhält. Aber unter Luxus u diesen Preis, muss schon mehr kommen Leute!!!!!

Costume meraviglioso e sta molto bene indossato. Darei 5 stelle se non fosse che, dopo aver pagato 7€ di spese di spedizione al momento dell’ordine, il corriere al momento della consegna me ne ha chiesto altri 7 “per la dogana”. Sarebbe più elegante se mi avessero fatto pagare subito 14€ e si fossero occupati loro dei costi di dogana. Comunque il costume è proprio bello.

Taille s qui taille du 12 ans importe Quoi très mauvaise qualité et publicité mensongère

I orden the bikini on November 7, I never received it and they resent it and I still haven't received it.
The holidays have passed and the terrible service still hasn't arrived. of shipping

Need to exchange two items and I’m getting no responses to basic questions. Went through the online exchange process successfully, but no mention of where I need to send the exchange?! Multiple emails and chat requests go unanswered….

Very quick delivery and the bikini is amazing

No one told me that I had to pay 27€ for dogana, I was forced to pay it in order to get my packet from the postman when it arrived at my house. Terrible surprise.

It never got to me. I never got my swimsuit

I love my suit and look forward to wearing it very soon and will be happy to send another review as I move through that experience. It arrived swiftly in the mail and communication is/was clear.

The swimmers not only look great but are a great fit as well.
Good quality stitching and fabric.
Considering getting another pair as they are all so gorgeous!
Looking forward to the weather getting warmer.😊

I got only the superior part, there was not pantys, only bra.

The bikini I purchased was amazing, and the fit was good. I would say they are very slightly overpriced, but I have still given them 5 stars because it was still lovely, and my experience with their customer services was second to none, speedy, polite and helpful. Would definitely use them again.