My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... ãã£ãšèŠã
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Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... ãã£ãšèŠã
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Edit â¬10 inside of my credit balance and next day I woke up and Iâm trying to buy an Internet or some kind of a plan and I see that I have three cents into my credit balance everyone from $10 for euro... ãã£ãšèŠã
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Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustra... ãã£ãšèŠã
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Lycamobile bietet GRATIS SIM Karten mit gÃŒnstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prÃŒfen und gleich GRATIS SIM bestellen!
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1080, Vienna, è±åœ
- www.lycamobile.at
2.5
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Lyca Mobile AT ããã®åç
Dear Kholoud,
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our service.
Regards,
Lyca Mobile Trustpilot Team
Good Value... Until You Actually Use It ð ââïž
I'd genuinely feel bad for anyone hopping onto LycaMobile without knowing what they're getting into.
I'll make this quick...
As a user based in Canberra, the network coverage is poor - calls drop constantly, and data access is unreliable in areas that actually make it a real inconvenience.
After briefly going back and forth with their support team to troubleshoot and getting nowhere, I decided it wasn't worth it and simply requested a refund...
What followed was a series of slow, drawn-out emails with a mandatory 5â7 day response time on their end?! â even if I replied back within 10 MINUTES of receiving their email!! ð€Šââïž
The icing on top? The refund I received was LESS than what I was entitled to due to THEIR OWN delays emailing me back to confirm this refund...
But at least they make up for it by profusely apologising for the "inconvenience caused"... No joke, the 5th time they said this, I REALLY started believing they were sorry! Absolutely bonkers.ð
I would've called them, probably would've made this refund quicker. But getting through on the phone means sitting on hold for over an hour before you get to speak to someone...
MATE, personally I've got better things to do than sit there praying someone out of Aussie even picks up the phone. ð
I'd actually give them 2 stars, because their plans are genuinely competitive on paper and the service does occasionally work...
BUT your experience will be severely compromised by poor network coverage and even worse customer support.
Besides, who reads 2-star reviews anyway? ð
Hope my tale saves someone the headache of signing up with LycaMobile. Ta. ð
2026幎5æ21æ¥
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Lyca Mobile AT ããã®åç
Dear Omar,
We are sorry to hear about your experience and sincerely apologise for the inconvenience caused regarding network performance, support delays, and the refund process.
We understand your concerns about call drops, data reliability, and the delays experienced when contacting our support team. We also regret that the refund outcome did not fully meet your expectations due to processing timelines.
Updated Response:We have sent you an email with further details for a thorough investigation. Kindly check your inbox and get back to us at your earliest convenience. We are here to help and support you.
Regards,
Lyca Mobile Trustpilot Team
they stole $150 from me and are notâŠ
they stole $150 from me and are not willing to give it back, this is an overseas company which will contact you while you are sleeping and continue to ignore your requests
2026幎5æ21æ¥
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Lyca Mobile AT ããã®åç
Dear Kbr,
We are truly sorry to hear about your experience.
To assist you further, please share your Lyca Mobile number, registered e-mail address, and reference number.
This information will help us resolve your issue more quickly.
You can also e-mail us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
I cancelled my contract 6 months ago
I cancelled my contract 6 months ago! They are still trying to charge me even though I moved to a different country! Impossible to cancel through their customer service once you move to a different country. Honestly this company needs to be shut down. Worst worst worst experience ever. DO NOT USE THEM NO MATTER HOW CHEAP THEY SEEM. THEY WILL GET THEIR MONEY FROM YOU UNETHICALLY!!!!
2026幎5æ19æ¥
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Lyca Mobile AT ããã®åç
Dear Customer,
Weâre very sorry to hear about your experience and understand how upsetting this situation must be, especially after relocating to another country.
Please accept our sincere apologies for the inconvenience caused regarding the continued charges and the difficulties faced while trying to cancel your service. We would like the opportunity to investigate this matter further and assist in resolving it as quickly as possible.
Updated Response: We have not yet received a response from you. If you are still experiencing any issues, please feel free to contact us via email trustpilotreview@lycatelindia.in
Regards,
Lyca Mobile Trustpilot Team
am Besten wÀre MINUS 5 Sterne
am Besten wÀre MINUS 5 Sterne, das was die machen kann man schon als bösartig bezeichnen!!!!!!
E-Sim samt 12 Monate Vertrag gekauft, E-Sim registriert aber lÀsst sich nicht aktivieren, Support scheitert ÃŒber 4 Wochen klÀglich, bietet Lösung an, wechseln auf physische Sim. Die kommt, in mehreren AnlÀufen gelingt es dem Support die E-Sim Nummer auf die physische zu ÃŒbertragen, und nun kommts, der Vertrag ist nicht mehr da, einfach weg, telefonieren damit nicht möglich. Vom Support als nahezu Idiot abgekanzelt mit den Worten: klar dass das nicht geht, sie mÃŒssen einen Tarif buchen...., Lösung wird gesucht, portieren auf die alte Nummer des bisherigen Netzbetreibers A1 - seitdem kann ich zwar angerufen werden aber hab weder Internet noch kann ich raus rufen. Mitte Februar wurde der Vertrag mit Lyca geschlossen, nun ist es nahezu Mitte Mai und es gelingt nicht den Vertrag - VON DEM ICH BIS DATO NUR ÃRGER HATTE zu beenden, geschweige eine NÃV BestÀtigung zu erhalten um zu einem kompetenten und seriösen Betreiber zurÃŒck zu wechseln - ich brauche nÀmlich die alte Nummer dringendst. Die Korrespondenz mit Lyca sind dutzende Mails, und Stundenlange Telefonate. NIE MEHR WIEDER, HÃNDE WEG VON DEM BETREIBER!!!!!!!!!!
2026幎5æ11æ¥
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Lyca Mobile AT ããã®åç
Sehr geehrte Kundin, sehr geehrter Kunde,
wir entschuldigen uns aufrichtig fÌr die Unannehmlichkeiten, die durch die Probleme bei der eSIM-Aktivierung, die Dienstunterbrechungen sowie die Verzögerungen bei der Bearbeitung Ihres Anliegens entstanden sind. Wir verstehen, wie wichtig ein zuverlÀssiger Dienst und der Zugriff auf Ihre Rufnummer fÌr Sie sind.
Bitte seien Sie versichert, dass wir Ihre Anliegen sehr ernst nehmen und diese zur dringenden PrÃŒfung an unser Spezialistenteam weitergeleitet haben â dies betrifft auch Ihren Vertragsstatus sowie Ihren Antrag auf NÃV-Autorisierung.
Wir arbeiten intensiv an einer raschen Lösung, um die FunktionalitÀt Ihres Dienstes wiederherzustellen oder Sie bei der Rufnummernmitnahme schnellstmöglich zu unterstÌtzen. Wir danken Ihnen fÌr Ihre Geduld und werden Sie informieren, sobald uns weitere Neuigkeiten vorliegen.
Regards,
Lyca Mobile Trustpilot Team
Lyca mobile is a scam
Lyca mobile is a scam. I wish I could give them no star at all. It is the most awful experience I have ever had in Australia. Worst network and coverage. I bought a one-year plan. But did not have any coverage. I asked for a refund, and it has been over one week since I have been waiting for a refund while I must turn off my SIM card. Now, I do not have access to my number, as if I out port my number they would not do the refund. People, please avoid Lyca forever. I am constantly calling them but one costomer service person disconnected phone on me. They ask me to wait for three weeks, not using my number. They do that to force me to transfer my number so they do not have to refund. They are scam.
2026幎5æ1æ¥
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Lyca Mobile AT ããã®åç
Dear maryamvi,
We are sorry to hear that you are experiencing a network issue. Could you please share your LycaMobile number, registered email address, and reference number. This information will help us resolve your issue quickly.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
LycaMobile Trustpilot Team
Geld nur durch PayPal zurÃŒckerhalten
Zweimal eine eSIM mit Jahrestarif bestellt, da die erste nicht angekommen ist und der Support eine Woche lang nicht weiterhelfen konnte ("Wir prÌfen das, bis morgen kriegen Sie eine SIM,..."). Die zweite eSIM kam nach Bestellung tatsÀchlich an, fÌr die erste wurde eine RÌckerstattung beantragt, die vom Support zwar bestÀtigt, aber nie getÀtigt wurde. Zum GlÌck via PayPal bezahlt und den KÀuferschutz genutzt, Lyca hatte nichtmal innerhalb der Frist eingegriffen und daher wurde mir der volle Betrag von PayPal erstattet.
Dazu kommt, dass das inkludierte Datenvolumen in der Schweiz einfach nicht funktioniert hatte (11,5GB versprochen fÌr CH und UK), schon nach einem Tag war das Internet abgedreht (laut iPhone Stats wurden weniger als 200MB im Roaming verbraucht). Auch inmitten der Schweiz plötzlich "kein Netz", obwohl andere volles 5G hatten, doch ein Kollege mit Lyca CH SIM war auch komplett ohne Empfang.
Nach einigen Monaten voll Qualen dann auf Spusu GrÃŒezi umgestiegen, ist zwar etwas teurer, aber damit funktioniert alles nicht nur in AT perfekt, sondern auch im Roaming mit freier Netzwahl!
2025幎9æ30æ¥
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Lyca Mobile AT ããã®åç
Lieber Andreas,
es tut uns leid zu hören, dass Sie Probleme mit dem Netzwerk haben. Könnten Sie uns in diesem Fall bitte Ihre Lyca Mobile-Rufnummer, die registrierte E-Mail-Adresse sowie die Referenznummer mitteilen? Diese Informationen helfen uns dabei, Ihr Anliegen schnell zu lösen.
Sie können uns auch jederzeit per E-Mail unter trustpilotreview@lycamobile.com kontaktieren. Wir sind gerne fÌr Sie da!
Mit freundlichen GrÃŒÃen,
Ihr Lyca Mobile Trustpilot-Team
Ja die HÀnde weglassen
Ja die HÀnde weglassen. Hatte noch nie so groÃe Probleme, egal welcher Anbieter. So oft Netzwerk Probleme!!!
2026幎4æ15æ¥
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Lyca Mobile AT ããã®åç
Liebe Michele,
wir haben VerstÀndnis dafÌr, dass Sie derzeit Netzwerkprobleme haben. Wir bitten vielmals um Entschuldigung fÌr die entstandenen Unannehmlichkeiten.
Bitte teilen Sie uns Ihre Lyca Mobile-Rufnummer sowie Ihre E-Mail-Adresse mit. Dies ermöglicht es uns, das Problem schnellstmöglich zu untersuchen und zu beheben. Sollten Sie weitere Fragen haben, können Sie uns jederzeit unter trustpilotreview@lycamobile.com kontaktieren.
Mit besten GrÃŒÃen,
Lyca Mobile Trustpilot-Team
Aufpassen
Aufpassen! Kundenservice leider nicht gut. Daten und Sprachverbindung leider nicht gut sogar sehr schlecht. Seit zwei Monaten habe ich ein Problem und ich habe mehrmals angerufen es wird nicht geholfen. Ich habe sogar ein neues Handy gekauft das gleiche Problem immer noch nur mit lyca. Spusu und Yess funktioniert superr
2026幎3æ7æ¥
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Lyca Mobile AT ããã®åç
Sehr geehrter Kunde,
es tut uns leid, dass Sie Probleme mit der NetzwerkstabilitÀt haben. Wir helfen Ihnen gerne weiter.
Bitte teilen Sie uns Ihre Lyca-Mobilnummer und Ihre E-Mail-Adresse mit, damit wir Ihnen bei der Lösung des Problems helfen können. FÌr weitere UnterstÌtzung antworten Sie bitte an trustpilotreview@lycamobile.com.
Mit freundlichen GrÃŒÃen,
Lyca Mobile Trustpilot-Team
Seit ÃŒber einen Monat wird mir gesagtâŠ
Seit ÃŒber einen Monat wird mir gesagt das meine Nummer ÃŒbertragen wird. Dies ist nicht passiert und ich habe ÃŒber 10 Mal beim Kundenservice angerufen und auch E-Mails geschickt und es passiert nichts.
2026幎3æ7æ¥
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Lyca Mobile AT ããã®åç
Sehr geehrter Kunde,
es tut uns leid zu hören, dass die Rufnummernmitnahme nicht abgeschlossen wurde.
Leider können wir Ihren Fall anhand der Informationen in Ihrer Bewertung derzeit nicht finden oder untersuchen, da uns keine identifizierbaren Daten wie Ihre LycaMobile-Nummer, Ihre E-Mail-Adresse oder eine Referenznummer Ihres Kontos vorliegen.
Damit wir Ihr Anliegen bearbeiten und Ihnen weiterhelfen können, bitten wir Sie, uns Ihre Daten Ìber den sicheren privaten Link mitzuteilen, den wir an die mit Ihrem Trustpilot-Konto verknÌpfte E-Mail-Adresse gesendet haben.
Alternativ können Sie uns jederzeit direkt per E-Mail an trustpilotreview@lycamobile.com kontaktieren. Bitte geben Sie Ihre LycaMobile-Nummer in der Betreffzeile an, damit wir Ihr Konto schnell finden und die Untersuchung einleiten können.
Sobald wir Ihre Daten erhalten haben, werden wir Ihren Fall umgehend prÌfen und uns um eine Lösung bemÌhen.
Vielen Dank fÃŒr Ihre Kooperation. Wir freuen uns darauf, Ihnen behilflich zu sein.
Mit freundlichen GrÃŒÃen,
Lycamobile Trustpilot-Team
Better don't get in their trap
Better don't get in their trap. Give your money and forget any service. They charged me international roaming rates for calling their own 122 customer care from wifi calling while I'm in Australia. And they don't want to refund.âŠ
2026幎2æ3æ¥
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Lyca Mobile AT ããã®åç
Hi Avi,
We are sorry for the trouble you have experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us.
We will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you would like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We are here for you.
Regards,
Lyca Mobile Trustpilot Team
Jeden Tag fÃŒnfmal-sechsmal geht weckâŠ
Jeden Tag fÃŒnfmal-sechsmal geht weck das internet weg.
2026幎2æ17æ¥
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Lyca Mobile AT ããã®åç
Hi Kanta,
Weâre sorry to hear that your internet connection is dropping multiple times a day. We understand how frustrating this can be.
We would like to investigate this issue further and help improve your service experience. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. Weâre here to help!
Regards,
Lyca Mobile Trustpilot Team
Portierung funktioniert nicht
ich warte seit 7 Wochen darauf dass meine Nummer portiert wird. Es kommen immer standartiesierte Emails als Antwort. " Binnen 3 Werktagen wird es erledigt" Es scheint niemanden zu interessieren. ich bereue es einen Jahresvertrag abgeschlossen zu haben !
2025幎12æ30æ¥
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Lyca Mobile AT ããã®åç
Sehr geehrter Kunde,
es tut uns sehr leid, dass es bei der Rufnummernmitnahme zu Verzögerungen kommt. Wir verstehen, wie frustrierend das sein muss, insbesondere nach den wiederholten Standardantworten.
Dies entspricht nicht unserem Anspruch. Wir möchten Ihre Rufnummernmitnahme umgehend prÌfen und Ihnen ein klares Update geben.
Bitte teilen Sie uns Ihre Lycamobile-Nummer, die zu portierende Rufnummer, Ihre Lycamobile-Nummer, Ihre E-Mail-Adresse und alle Referenznummern ÃŒber unseren privaten Kanal mit.
Ein Mitglied unseres Teams wird sich persönlich mit Ihnen in Verbindung setzen und das Problem schnellstmöglich lösen.
Sie können uns auch jederzeit eine E-Mail an trustpilotreview@lycamobile.com senden. Wir helfen Ihnen gerne!
Mit freundlichen GrÃŒÃen,
Ihr Lyca Mobile Trustpilot-Team
I've been trying to contact their customer care team
I've been trying to contact their customer care team for over A WEEK now! I called a few times a day, morning and afternoon, but no one answered!! The longest wait time was 50 mins, still no one picked up!! I just simply need to do an eSim swap for a new phone. I've also tried to do it online but kept getting a red error with no explaination what it was, and can't get pass that screen! Terrible experience! If Lyca mobile still cares, please help me out!!
2026幎2æ10æ¥
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Lyca Mobile AT ããã®åç
Hi Daniel,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Lycamobile taking money!!!!
I purchased a SIM card from lycamobile, registration of the SIM card did not work after inserting and the company has charged me 3 times the regular amount and continue charge me monthly. Customer support has not answered one phone call or email query.
AVOIDD!!!!!
2026幎1æ5æ¥
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Lyca Mobile AT ããã®åç
Hi Simon,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel.
One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
DO NOT USE THIS COMPANY!!!!!!
DO NOT USE THIS COMPANY!!!!!!! I tried to cancel my contract within the cooling-off period, but there was ZERO reply from them, and now they have been trying to charge me for the last three months despite MULTIPLE attempts to get them to cancel. Now I've just received a 'pre-legal' notice saying that my account has been passed on to debt collectors. What a disgusting excuse for a company.
2025幎12æ28æ¥
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Lyca Mobile AT ããã®åç
Hi Michael,
Weâre really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isnât the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. Weâre here to help!
Regards,
Lyca Mobile Trustpilot Team
Complete scammers
Complete scammers, payment taken. No confirmation received. Phoned their CS to be told my email address doesn't exist. Emailed and been told to use their CS who do not help. No esim received, no confirmation of order or account. Nothing.
2025幎12æ13æ¥
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Lyca Mobile AT ããã®åç
Dear Ashleigh,
We are sorry to hear about your experience and understand how concerning it is to have a payment taken without receiving confirmation or service. This is not the experience we want for our customers.
Weâd like to investigate your order and payment as a priority. Please contact us at trustpilotreview@lycamobile.com with the payment reference, date of purchase, and the email address used at checkout so we can locate your order, confirm the status of the eSIM, and resolve this for you.
Thank you for bringing this to our attention â weâre here to help clarify and fix this matter.
Regards,
Lyca Mobile operations
Big waste of time and effort
TLDR: Donât bother with Lycamobile, itâs a total pain in the neck!
Details: Had a terrible time trying to get one of Lycamobileâs eSIMs to work. Purchased from the website, went through the steps to activate it, scanned the QR code, and never received a mobile number. Also no email confirmation received from Lycamobile. Money was taken though! Spent over an hour on hold on their customer service line being told to use their AI chatbot, which didnât know what I was talking about. Finally spoke to a real person, who couldnât find the email address I had registered with, and could only suggest emailing for a refund. Itâs only $6 (if something is too good to be true it probably is) but Iâm concerned Iâve been roped into auto top up, so Iâll give it a go! Best avoid this company and go for a more reputable one.
2025幎12æ12æ¥
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Lyca Mobile AT ããã®åç
Hi Joanne,
Weâre really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isnât the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. Weâre here to help!
Regards,
Lyca Mobile operations
âŒïžâŒïž SCAM - AVOID AT ALL COSTS
I'm not sure how they're even legally allowed to do business in Australia. There's zero customer service. Like many others here, they took my money and ghosted. I can't activate my simcard even though all my documents are in date. No one ever answers the phone. No one ever comes onto the live chat. I've submitted a complaint to the Telecommunications Ombudsman.
2025幎12æ1æ¥
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Lyca Mobile AT ããã®åç
Hi Christopher,
Weâre really sorry to hear about your experience â we completely understand how frustrating this must have been for you. This isnât the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. Weâre here to help!
Regards,
Lyca Mobile operations
Can't find my details , refund needed
I signed up and they said they can't find my sign up email or name, but full $110 money came out of my account. Never received any sign up activation emails . Call them up the send email us still no response. Sent a email to 3 email address of theres including the trust pilot reply email still no reply. Been waiting 3 weeks
2025幎12æ4æ¥
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Lyca Mobile AT ããã®åç
Hi Jeza,
Weâre really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isnât the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. Weâre here to help!
Regards,
Lyca Mobile operations
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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