I reported an issue with one of our environmental cameras at 10:00am, i received a phone call at 12:15 advising situation was resolved. Great Service as always from M247!
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Every service has issues, but what matters is how they solved. M247 did a great job solving mine. After new Leased Line instillation we realised that speed wasn't what it supposed to be. Wit... ãã£ãšèŠã
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Helena Westall fixed all my problems. She has been essential to me working with M247 over the last couple of months. I've been given incorrect information and even an install was being processed mas... ãã£ãšèŠã
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Damian & Curtis (engineers) today completed a switch over from our radio line to fibre (including a failover). Brilliant service from both, explained everything and ensured the transition was s... ãã£ãšèŠã
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Convergence Group (Wireless) Networks Limited ã«ã€ããŠ
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M247 is a global technology partner specialising in the delivery of cloud, unified communications and connectivity solutions.
Through smarter cloud technology, faster connectivity, and stronger infrastructure we bring together service innovation and robust technology partnerships.
We believe in transforming businesses through intelligent and tailored technological solutions.
VISIT OUR WEBSITE GET IN TOUCH M247: Your technology partner for growthé£çµ¡å
Turing House, Archway 5, M15 5RL, Manchester, è±åœ
- 0808 253 6562
- sales@m247.com
- www.m247.com
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I reported an issue with one of ourâŠ
I reported an issue with one of our environmental cameras at 10:00am, i received a phone call at 12:15 advising situation was resolved. Great Service as always from M247!
2026幎3æ23æ¥
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Always on the ball helping to get a fixâŠ
Always on the ball helping to get a fix in place. Chasing and patient and knowledgeable.
2026幎3æ11æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Noel,
Thank you for taking the time to share your feedback.
Itâs wonderful to know that you had a positive experience with our Support team!
If thereâs ever anything else we can assist you with, please donât hesitate to reach out.
Thank you for choosing M247!
Best regards, M247
M247 is the best service for SatelliteâŠ
M247 is the best service for Satellite Internet due to good connectivity and support
2026幎2æ27æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi,
Thank you for your kind feedback.
We're delighted to hear that you've had such a positive experience with our satellite internet service and that our connectivity and support have met your expectations. Providing reliable service and helpful customer support is something we work hard to deliver for all of our customers.
We truly appreciate you taking the time to share your experience with M247.
Best regards, M247
M247 Customer Services Advisor & Experience
The M247 Customer Services Advisor Rachael was absolutely amazing in assisting on a lengthy and complex Billing query which went of for several months back and forth. Rachael addressed the issues before they escalated further shows that a company truly cares about their customer satisfaction. Rachael handled the case very professionally, further investigated and always provided detailed and precise information, nothing was too much of a trouble or an issue for Rachael. We were also kept informed of the progress at every stage from start to finish and resolved everything in a timely manner with a positive resolution. All responses and communication received from Rachael were always greeted both in a friendly and business manner, it was truly very welcoming to receive such a great Customer Service experience. Rachael is a true professional, a very polite and courteous individual which any Customer Services facing organisation would be proud to have. Thank you
2026幎2æ17æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi,
Thank you ever so much for taking the time to share such detailed and positive feedback.
Weâre delighted to hear about your experience with Rachael and that she was able to support you throughout what sounds like a complex billing query. Providing clear communication, thorough investigation, and keeping customers informed every step of the way is exactly the level of service we aim to deliver, so itâs fantastic to know Rachael demonstrated this so well.
Your kind words about her professionalism, patience, and dedication will certainly be shared with her and the wider team. Feedback like this means a great deal to us and helps recognise the hard work our colleagues put into supporting our customers.
Thank you again for your comments and for choosing M247.
Best regards, M247
Answered all my technical questionsâŠ
Answered all my technical questions promptly and accurately.
2026幎2æ9æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Gary,
Thank you for taking the time to share your experience.
Itâs wonderful to know that your technical questions were answered both promptly and accurately!
If thereâs ever anything else we can assist you with, please donât hesitate to reach out.
Thank you once again for choosing M247.
Best regards, M247
Worked along side Ranim who was great
Worked along side Ranim who was great, helpful and informative. There were a few partners involved but Ranim kept on top of things ensuring communication is prompt. It was a pleasure working with Ranim. Highly recommend him as a project manager / coordinator
2025幎12æ22æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Saj,
Thank you for sharing your recent experience with M247. Itâs fantastic to hear that your experience with Ranim was such a positive one and itâs great to know that his communication skills made a real difference.
Thank you once again for choosing M247 and if you need any further assistance, please donât hesitate to get in touch.
Best regards, M247
M247 Fantastic support as alwaysâreliable
Fantastic support as alwaysâreliable, committed, and truly helpful. A big thankâyou to Cade for managing my ticket with great care and dedication.
2026幎1æ30æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Mladen,
Thank you for taking the time to share your fantastic feedback! We are delighted to hear about your positive experience with M247 and our NOC Engineer, Cade.
Itâs wonderful to know that Cade's expertise and support made such a difference in meeting your needs. We especially appreciate your comments about the team's reliability.
Feedback like yours reminds us why we are passionate about delivering exceptional service every day. Weâll be sure to pass your kind words on to Cade and the wider team.
If thereâs ever anything more we can do to support you, please donât hesitate to get in touch.
Thank you once again for choosing M247. We truly value your trust and partnership.
Kind regards, M247
I dealt with Ranim for our businessâŠ
I dealt with Ranim for our business internet. There were many bottlenecks getting this over the line, but they were handled professionally.
2026幎1æ26æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Tom,
Thank you for taking the time to share your experience with our Delivery Coordinator, Ranim. We really appreciate your feedback!
We are thrilled to hear that you experienced professional customer service and weâll be sure to pass your feedback along.
If thereâs ever anything else we can assist you with, please donât hesitate to reach out.
Thank you once again for choosing M247.
Best regards, M247
Dependable
Solid, reliable connectivity and good customer service
2026幎1æ5æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Stephen,
Thank you for taking the time to share your fantastic feedback! We are delighted to hear about your positive experience with M247.
If thereâs ever anything more we can do to support you, please donât hesitate to get in touch.
Thank you once again for choosing M247. We truly value your trust and partnership.
Kind regards, M247
Convergence Group (Wireless) Networks Limited ããã®åç
Hi Hamed,
Thank you for sharing your recent experience with M247. We truly appreciate your feedback.
Itâs fantastic to hear that your experience with our service was such a positive one and that our Support team met your expectations.
Thank you once again for choosing M247.
If you need any further assistance, please donât hesitate to get in touch.
Best regards, M247
M24/7 worked well - As always
M24/7 worked well, so easy to report issues.
Our no connection problem was resolved within hours
2025幎12æ17æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Chris,
Thank you for taking the time to share your experience with our Support team.
We are thrilled to hear that your connection problem was resolved quickly and efficiently. Feedback like yours truly highlights the impact of their hard work and dedication!
If thereâs ever anything else we can assist you with, please donât hesitate to reach out.
Best regards, M247
The support team are always extraâŠ
The support team are always extra patient and resolve the tickets professionally for us, very happy to recommend M247
2025幎12æ10æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Pete,
Thank you for taking the time to share your fantastic feedback! We are delighted to hear that you are very happy to recommend M247. Weâll be sure to pass your kind words on to the Engineer who dealt with your case and the wider Support team.
If thereâs ever anything more we can do to support you, please donât hesitate to get in touch.
Thank you for choosing M247. We truly value your trust and partnership.
Kind regards, M247
Fast, first fix response from Cade
I had an issue that was initially affecting one site and Cade resolved the issue quickly and without fuss. Following this, I decided to be cheeky and asked him to check a few other sites, he did so again, fixed them where there were issues, and solved a big headache for me in a small amount of time.
A great experience working with Cade, an asset to the company
2025幎12æ4æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Ste,
Thank you for sharing your recent experience with Cade in our Support team.
Itâs fantastic to hear that your experience with Cade was such a positive one and itâs great to know our teamâs proactive, solution-focused approach made a real difference.
Hearing that Cade went above and beyond is exactly the kind of outcome we strive for.
We truly appreciate your thoughtful feedback and thank you once again for choosing M247.
If you need any further assistance, please donât hesitate to get in touch.
Best regards, M247
This is one of the worst suppliers everâŠ
This is one of the worst suppliers ever in our experience. They were forced on us by the landlord of a service office. Their prices are twice the going rate in the market. For example, their prices from five years ago are double our prices in the new office we moved to where a different supplier is serving the office. The new supplier is even delivering better speed. We complained to them and they took three months to get back to us. When the landlord evicted all tenants from the tower block to convert the office block to flats, they still wanted to charge us despite having a force majeure clause. When we showed them the clauses in the contract, they started to pass us from a customer service person to another and then to the commercial team and then started to blame each other and created a big mess for ourselves. Their invoicing is also not transparent and not trackable (lacks details as to which services we are being charged). I think the whole company is a front company for large asset owners and they just do not know what customer service is or what market rates are as they are getting the work and customers without any effort.
2025幎11æ19æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi F Maida,
Thank you for sharing your feedback on Trustpilot. We appreciate you bringing these concerns to our attention.
We understand that clear communication, along with timely responses and resolutions, is essential, and we take your feedback very seriously.
Our Senior Customer Advisor is personally reviewing your case and will be in touch with you directly to discuss it further.
We remain committed to improving our service and restoring your trust.
Kind regards, M247
M247 was quick to deal with the wifiâŠ
M247 was quick to deal with the wifi issue.
2025幎10æ29æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Ronaldo,
Thank you for taking the time to share your feedback! We are delighted to hear about your positive experience with M247 and our Noc Engineer, Bashiru.
We especially appreciate your comments regarding how quickly we resolved the issue and weâll be sure to pass your kind words on to Bashiru and the wider team.
If thereâs ever anything more we can do to support you, please donât hesitate to get in touch.
Thank you once again for choosing M247. We truly value your trust and partnership.
Kind regards, M247
Speedy response
Speedy response, updates throughout, always a great service
2025幎10æ16æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Kevan,
Thank you so much for taking the time to share your feedback! We are happy to hear that youâve had such a positive experience with our Connect Support team and our Network Engineer, Isiaka Bashiru.
Itâs fantastic to know youâve been impressed with our speedy responses, regular updates, and consistently great service, thatâs exactly what we strive for every day!
Weâll make sure your kind words are shared with Isiaka and the whole team. Feedback like yours truly inspires us to keep delivering the best possible service and support.
If thereâs ever anything more we can do for you, please donât hesitate to reach out. We are always happy to help.
Kind regards, M247
Great support
Saad Divelli has always been super helpful for supporting us on site with our network configuration requirements. Great service, couldn't do it without him.
2025幎10æ15æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Dan,
Thank you so much for sharing your fantastic feedback! We are thrilled to hear about your positive experience with M247 and our Senior Network Engineer, Saad Divelli.
Itâs great to know that Saadâs expertise and support have made such a difference in meeting your on-site network configuration needs. Your comments about his helpfulness and dedication mean a great deal to us. We couldnât agree more that heâs a star!
Feedback like yours reminds us exactly why we do what we do. Weâll be sure to share your kind comments with Saad and the team.
If thereâs ever anything else we can assist with, please donât hesitate to get in touch.
Thank you once again for choosing M247. We truly appreciate your continued trust and partnership.
Kind regards, M247
Credit to your company
The gent who visited my business to carry out the work..Callus Graton was very professional and courteous throughout his visit...explained everything and then asked if he could help in any other way before he finished....very impressed
2025幎10æ6æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Joe,
Thank you so much for your fantastic feedback! We are really pleased to hear you had such a positive experience with M247, and especially with Callum, our Field Engineer.
Itâs great to hear that Callum was professional, courteous, and thorough, taking the time to explain everything and even checking if he could help further before finishing.
Your recognition of his efforts means a lot, and we have passed your kind words on to him.
If thereâs ever anything more we can do to support you, please donât hesitate to get in touch.
Thanks again for choosing M247 and for taking the time to share your experience.
Best regards, M247
Convergence Group (Wireless) Networks Limited ããã®åç
Thank you for taking the time to share your feedback and your positive experience with M247. We are delighted to hear that our prompt responses and regular updates have made a positive difference for you.
If thereâs anything more we can do to support you, please donât hesitate to get in touch.
We truly appreciate you choosing M247!
Kind regards, M247
Great technician visit yesterday fromâŠ
Great technician visit yesterday from M247. Callum Gratton and Joe O'Leary were in our store in Chester to run a data cable. Professional, unobtrusive and incredibly swift and clean workers. Thank you for respecting our working day!
2025幎9æ4æ¥
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Convergence Group (Wireless) Networks Limited ããã®åç
Hi Mathew,
Thank you for taking the time to share your experience with our Field Engineers, Callum and Joe. We really appreciate your kind words!
We are thrilled to hear that their visit to your Chester store went smoothly. Itâs wonderful to know that Callum and Joe were professional, efficient, and respectful of your working day while running the data cable.
Weâll be sure to share your feedback with them. It means a lot to hear their efforts recognised.
If thereâs anything else we can help you with, please donât hesitate to reach out.
Thanks again for choosing M247.
Best regards, M247
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