Malpasfarmshop レビュー 

Malpasfarmshop からの回答

5日前

Thank you for taking the time to leave your review. We’re genuinely sorry to hear that you were disappointed with your experience, particularly as we know you had been looking forward to enjoying your order.

We believe the exceptionally warm weather may have affected one particular item within your order. As a precaution, however, we treated the matter as though the entire order may have been affected. For both your safety and to allow us to investigate fully, we immediately arranged for all of the remaining products to be returned to us.

You chose to receive a refund rather than replacement products, and we processed that refund promptly upon receipt of the returned goods. Thank you for giving us the opportunity to put matters right.

The only item not refunded was the pack of bacon, as this had already been consumed and you advised us that you were very happy with it.

Although the caveman steak had already been disposed of and therefore could not be examined, we did thoroughly inspect every other product that was returned. None of those items showed any evidence that they had been affected, suggesting that if there was an issue, it was isolated to the caveman steak itself. Unfortunately, as that particular item had already been disposed of, we were unable to carry out an inspection of it.



We’re sorry that you experienced this issue, but we’re pleased we were able to resolve the matter promptly in accordance with your wishes.

Malpasfarmshop からの回答

5日前

Thank you so much for taking the time to leave us such a lovely review.

We’re delighted to hear you’ve now ordered from us four times and that you’ve been consistently pleased with the quality of our steaks, our prices, and the service you’ve received. Knowing that customers choose to come back to us time and time again is one of the greatest compliments we can receive.

We really appreciate your continued support and look forward to serving you again soon.

Malpasfarmshop からの回答

5日前

Thank you for taking the time to leave us such a fantastic review.

It’s wonderful to hear that you enjoyed your fillet steak and found it so tender. Receiving such positive feedback from a retired chef is especially appreciated, and we’re delighted that the quality and thickness of the sirloin have already made such a good impression before it’s even reached the pan!

We hope the sirloin lives up to your expectations, and we look forward to supplying you again in the future.

Malpasfarmshop からの回答

5日前

Thank you so much for your fantastic review.

We’re delighted to hear you’re enjoying our steaks and that you think they offer such great value. We do like to think our steaks make supermarket offerings look a little on the modest side!

It means a great deal to us that you’ve chosen us as your go-to butcher for steaks. Thank you for your continued support, and we look forward to supplying you again very soon.

Malpasfarmshop からの回答

5日前

Thank you so much for your wonderful review.

Three orders in as many weeks is an incredible compliment, and we’re absolutely delighted that you’ve been so pleased with the quality of the meat. It’s also great to hear that your order arrived well chilled and that the lamb was such a success.

We’re chuffed that you’ve chosen us again for your family barbecue this weekend, and we hope everyone enjoys the feast. Thank you once again for your continued support—we really do appreciate it.

Malpasfarmshop からの回答

5日前

Thank you so much for your fantastic review.

We’re delighted to hear that your order arrived promptly and well packaged, and that you were so pleased with the quality of the meat. It’s especially lovely to hear your comments about the fillet steak – there’s nothing quite like a perfectly seared fillet on the barbecue!

We really appreciate your support and look forward to supplying you again soon.

Malpasfarmshop からの回答

5日前

Thank you so much for your wonderful review.

We’re delighted to hear that you’ve ordered from us on several occasions and have never been disappointed. It means a great deal to know that you’ve appreciated not only the quality of our products, but also the personal service and communication throughout your order.

We believe keeping our customers informed every step of the way is just as important as delivering great-quality meat, so it’s lovely to know this has made a difference.

Thank you once again for your continued support. We look forward to supplying you again soon.

Malpasfarmshop からの回答

5日前

Thank you for your lovely review.

We’re delighted to hear you’ve found our products to be consistently good value and that your orders have always arrived well packaged and nicely chilled. We put a great deal of care into ensuring every parcel reaches our customers in excellent condition, so it’s wonderful to know that’s been your experience.

Thank you for your continued support. We look forward to serving you again soon.

Malpasfarmshop からの回答

5日前

Thank you for your fantastic review.

We’re delighted to hear that your order arrived in great condition and that you enjoyed both the tomahawk and the fillet steaks. It’s always wonderful to hear that our steaks have hit the mark, especially when they’ve been cooked on the barbecue.

Thank you for choosing Malpas Farm Shop. We really appreciate your support and look forward to supplying you again soon.

Malpasfarmshop からの回答

5日前

Thank you so much for your wonderful review.

We’re delighted to hear that everything was spot on, from the timely delivery to the condition of your order on arrival. It’s great to know your meat arrived perfectly chilled and lived up to your expectations.

Thank you for your recommendation—it really does mean a great deal to us. We look forward to supplying you again soon.

Malpasfarmshop からの回答

5日前

Thank you very much for your fantastic review.

We’re delighted to hear that you were pleased with both our service and communication, as well as the quality of the meat. We work hard to provide a first-class experience from the moment an order is placed until it’s delivered, so it’s wonderful to know we’ve achieved that for you.

Thank you for your support. We look forward to supplying you again soon.

Malpasfarmshop からの回答

5日前

Thank you for your fantastic review.

We’re delighted to hear that your order arrived on time and that you were so pleased with the quality of the meat. It’s especially lovely to hear your comments about our boerewors. They're a new sausage we've only recently started making we’re very proud of it, so it’s wonderful to know you found it exceptional.

Thank you for your support. We look forward to supplying you again soon.

Malpasfarmshop からの回答

2026年7月9日

We’re very sorry to read your review. We don’t appear to have received any direct contact from you regarding these concerns, so we’re disappointed to hear about your experience in this way.

We take comments about both the quality of our products and their condition on arrival extremely seriously, and we’d genuinely welcome the opportunity to investigate this further for you.

Please contact us at office@malpasfarmshop.co.uk, quoting your order details if possible, and a member of our team will be more than happy to look into this with you and work towards a resolution.

Malpasfarmshop からの回答

2026年7月9日

Thank you so much for your fantastic review!

We’re delighted to hear that you found the ordering process straightforward, your delivery arrived on time, and, most importantly, that you enjoyed the quality of the meat. It’s especially rewarding to know that you felt it offered such great value for money and will help feed your family for less than the supermarket, without compromising on quality.

Thank you once again for your recommendation. We really appreciate your support and look forward to serving you again soon.

Malpasfarmshop からの回答

2026年7月7日

We’re genuinely sorry that you lost your order, as we fully appreciate how disappointing and frustrating that must have been.

However, your review contains a number of factual inaccuracies which we feel it is important to correct for the benefit of anyone reading it.

When an order is placed, customers enter their own delivery address during checkout. We then transmit those details to DPD exactly as they have been provided. We do not amend or alter delivery addresses. Our investigation confirmed that DPD attempted delivery using the address submitted with your order. No error was made by either Malpas Farm Shop or DPD in the address information used.

Every customer receives an order confirmation and our “How We Process Your Order” email, both of which ask customers to carefully check their delivery details before dispatch. This is because, once a parcel containing fresh, perishable goods enters the courier network, amending an address is extremely difficult and, in most cases, impossible.

It is important to distinguish between a parcel being delivered to the wrong address because of an error by a retailer or courier, and one being delivered to the address provided by the customer during checkout. Following our investigation, this was the latter.

Your parcel was tracked throughout its journey and marked as delivered on the Saturday. Had you contacted us at that point, when the tracking showed the parcel had been delivered somewhere you did not recognise, we would have immediately contacted DPD to try to recover the parcel or otherwise assist. Unfortunately, when we investigated this matter with you, it was established that your contact with us on the Tuesday was the first time you had notified us of any delivery issue. By then, the opportunity to intervene had passed.

Your review also states that we were closed over the weekend. That is not correct. Our online customer support and our retail store was operating throughout. We nevertheless asked whether there had been any earlier attempts to contact us so that we could investigate them fully. After reviewing our telephone records, voicemail system and email records, we were unable to identify any earlier contact.

We are always prepared to accept responsibility where we have made a mistake and will do everything reasonably possible to put matters right. Equally, we have a responsibility to respond honestly where the evidence shows that neither we nor our courier were responsible. We are sincerely sorry that you lost your order, but after reviewing the checkout information, our own records and DPD’s findings, we remain satisfied that the parcel was delivered using the address submitted at checkout and that we were not made aware of any problem until several days later, when any realistic opportunity to recover the parcel had unfortunately passed.

Malpasfarmshop からの回答

2026年7月7日

Thank you so much for your wonderful review.

We’re delighted to hear you enjoyed your 35oz Tomahawk once again – it’s certainly one of our favourite cuts too! It’s also fantastic to know that your order arrived on time and that you’ve consistently been pleased with both our produce and service.

Your recommendation to your friends and family is the greatest compliment we could receive, and we’re incredibly grateful for your continued support.

We look forward to serving you again very soon.

Malpasfarmshop からの回答

2026年7月7日

Thank you for your review and, most importantly, for your continued custom.

“Quality as always” is exactly what we strive for, so it’s wonderful to know we’ve delivered once again. We really appreciate you taking the time to share your feedback, and we look forward to serving you again soon.

Malpasfarmshop からの回答

2026年7月7日

Thank you for your fantastic review.

We’re delighted to hear you enjoyed both the steaks and mince, and that you felt they offered outstanding value for money. It’s also great to know your order arrived quickly and efficiently.

We really appreciate you taking the time to share your experience and look forward to serving you again soon.