Malpasfarmshop レビュー 

Malpasfarmshop からの回答

2026年6月23日

Thank you for taking the time to leave a review.

We are very sorry to read of your experience and are disappointed to hear that you were unhappy with both the bavette steak and the sirloin steak purchased during your visit.

Having reviewed our records, we believe these products were purchased in store rather than through our online shop. However, we have been unable to find any previous contact from you regarding these concerns, nor were the products returned to the store for inspection.

In the case of the bavette steak, it is particularly disappointing to read your comments, as concerns relating to product quality and freshness are something we take extremely seriously. Had we been made aware of the issue at the time, we would have welcomed the opportunity to inspect the product and investigate further. Without being able to examine the meat, its packaging, or any photographs of the product, it is unfortunately impossible for us to determine what may have caused the issue you experienced.

Likewise, whilst bavette and sirloin are both cuts that can vary depending on preparation and cooking method, we would certainly have appreciated the opportunity to discuss your concerns regarding the sirloin steak. Our team is always happy to inspect products that customers are unhappy with and, where appropriate, offer a replacement or exchange.

We always encourage customers to contact us directly or return to the store if they are dissatisfied with any aspect of their purchase. This allows us to investigate concerns properly and, most importantly, gives us the opportunity to put things right.

We would still welcome the opportunity to discuss your experience further and better understand the issues you encountered.

The Malpas Farm Shop Team

Malpasfarmshop からの回答

2026年6月23日

Thank you for your fantastic review.

We’re delighted to hear that you were pleased with both the service and the quality of the ribeye steaks. Our team works hard to ensure every order arrives in perfect condition, so it’s always wonderful to receive such positive feedback.

We’re especially pleased that you enjoyed the ribeyes, which remain one of our most popular cuts thanks to their fantastic flavour and marbling.

Thank you once again for taking the time to share your experience. We look forward to serving you again soon.

The Malpas Farm Shop Team

Malpasfarmshop からの回答

2026年6月23日 に更新

Thank you for your wonderful review.

We’re delighted to hear that your order arrived well chilled and that the insulated packaging and ice packs did exactly what they were intended to do.

It’s especially pleasing to hear that the Bavette Steak and BBQ Brisket Joint were a hit at your Father’s Day barbecue. Those are both fantastic cuts when cooked well, and we’re thrilled that they helped make the occasion a success.

Thank you also for placing such a substantial order and for putting your trust in us. Knowing that everything arrived in excellent condition and lived up to expectations means a great deal to our team.

We really appreciate your kind words and look forward to serving you again soon.

The Malpas Farm Shop Team

Malpasfarmshop からの回答

2026年6月21日

Thank you for taking the time to leave such a wonderful review.

We’re delighted to hear that your first experience with Malpas Farm Shop was such a positive one. It’s fantastic to know that we kept you informed throughout the process, that your delivery arrived exactly when expected, and that you enjoyed the ribeye, fillet and sirloin steaks.

We firmly believe that great quality meat deserves great service to match, so it’s particularly pleasing to hear that both aspects met your expectations.

Thank you for choosing us for your first order. We’re thrilled to hear it won’t be your last, and we look forward to serving you again very soon.

Malpasfarmshop からの回答

2026年6月21日

Thank you for taking the time to leave us a review.

We’re pleased to hear that your order arrived on time, was well packaged, and that you enjoyed the tomahawk steaks. We take great pride in ensuring our products arrive in excellent condition and are ready to be enjoyed.

We’re sorry to hear that the brisket wasn’t quite as tender as you had hoped. Brisket can vary naturally from animal to animal and, whilst it is a cut that rewards low and slow cooking, there can occasionally be some variation in texture.

Thank you also for your honest feedback regarding the African Sausage Wheel. It is certainly one of our more distinctive products and, as you rightly point out, the unique blend of spices and flavours can be something of an acquired taste. Whilst it may not have been to your personal preference, we appreciate you giving it a try.

Thank you once again for your balanced and constructive feedback. We hope to have the opportunity to serve you again soon and introduce you to more of the products that have made us a favourite with so many of our customers.

Malpasfarmshop からの回答

2026年6月21日

Thank you for your wonderful review.

We’re delighted to hear that you were recommended to us by a friend. There is no greater compliment a business can receive than being recommended by existing customers, so we’re incredibly grateful for that support.

It’s also fantastic to know that you found the ordering process straightforward and that our communication regarding your delivery met your expectations. We work hard to make the entire experience as smooth and hassle free as possible, from placing an order through to receiving it at your door.

Thank you for choosing Malpas Farm Shop. We truly appreciate your custom and look forward to serving you again soon.

Malpasfarmshop からの回答

2026年6月17日

Thank you so much for your wonderful review and for your continued support of Malpas Farm Shop.

It’s fantastic to hear that both you and your neighbour were pleased with your orders. We’re delighted that the steaks arrived quickly, were well packaged, and lived up to your expectations. It’s especially lovely to hear that the feather steaks were a hit and that your furry family members enjoyed their hearts, liver and marrowbone boats from our pet range.

Recommendations from existing customers are one of the greatest compliments we can receive, so we’re particularly pleased that your neighbour was impressed with both the quality of the products and the delivery service.

Thank you again for taking the time to share your experience. We genuinely appreciate your loyalty and look forward to serving both you and your neighbour again very soon.

Malpasfarmshop からの回答

2026年6月17日

Thank you for taking the time to leave your review.

We’re pleased to hear that your delivery experience was a positive one, but we’re genuinely sorry to learn that you were disappointed with the steaks you received.

We take product quality extremely seriously and always encourage customers to contact us directly if they have any concerns regarding products they have received. Having reviewed our records, we cannot find any correspondence from you regarding this order, which unfortunately means we were not given the opportunity to investigate the issue or put things right for you.

As a family-run butcher, we stand behind the quality of our products and would always welcome the opportunity to review any concerns, whether that involves discussing preparation and cooking methods, examining photographs, or investigating a potential issue with a particular cut or batch.

Whilst we’re disappointed to read of your experience, we would still be happy to hear from you if you would like to discuss the matter further.

Malpasfarmshop からの回答

2026年6月17日

Thank you for taking the time to leave such a lovely review.

We’re delighted to hear that you were pleasantly surprised by the quality of the 20oz Malpas Sirloin Steaks and that you found them succulent, flavoursome, and excellent value for money. A little fat on a sirloin is perfectly natural and plays an important role in delivering the flavour and juiciness that makes the cut so popular.

It’s also great to know that your order arrived promptly and that the packaging met your expectations.

We really appreciate your feedback and hope to have the pleasure of serving you again soon.

Malpasfarmshop からの回答

2026年6月17日

Thank you for taking the time to leave your review.

We’re very sorry to hear that your experience did not meet your expectations, particularly with one of our most popular steak offers.

We take feedback regarding both product quality and butchery standards very seriously. Whilst steak weights are supplied within the advertised weight ranges, we’re disappointed to hear that you were unhappy with both the appearance and flavour of the steaks you received.

Having reviewed our records, we cannot find any correspondence from you regarding these concerns. We always encourage customers to contact us directly if they have any issues with products they receive, as this gives us the opportunity to investigate, discuss the matter with our butchery team, review photographs where appropriate, and work towards a resolution. Unfortunately, without hearing from you directly, we were not given the opportunity to do so in this instance.

We appreciate you taking the time to share your feedback and will ensure your comments regarding presentation, trimming, and flavour are passed on to our butchers for review.

Malpasfarmshop からの回答

2026年6月17日

Thank you for taking the time to leave us a review.

We’re delighted to hear that your first experience with our Ribeye steaks was such a positive one and that you found them to be the best you’ve eaten in years. That’s wonderful feedback for our butchery team, who take great pride in sourcing and preparing high quality beef.

It’s also great to know that you were pleased with the service you received.

Thank you for choosing Malpas Farm Shop. We very much appreciate your custom and look forward to serving you again soon.

Malpasfarmshop からの回答

2026年6月17日

Thank you so much for your kind words and for your continued support.

Reviews like yours mean a great deal to our entire team. We’re delighted to hear that you were pleased with both the quality of the meat and the service you received. Providing helpful advice, friendly support, and prompt dispatch is exactly what we strive for, so it’s wonderful to know that this has been your experience time and time again.

Thank you also for your recommendation. The support of loyal customers such as yourself is what enables independent family businesses like ours to continue doing what we love.

We look forward to serving you again very soon.

Malpasfarmshop からの回答

2026年6月17日

Thank you for taking the time to leave us such a lovely review.

We’re delighted to hear that your order arrived promptly and that you were kept informed throughout the delivery process. It’s also wonderful to know that the meat was exactly as described and that you found it both tasty and enjoyable.

Thank you for your kind words and for choosing Malpas Farm Shop. We’re thrilled that you’re happy with your experience and look forward to serving you again in the future.

Malpasfarmshop からの回答

2026年6月17日

Thank you so much for your fantastic review and for your continued support.

We’re delighted to hear that both you and your friends have been enjoying our products and that your recent order was such a success. The 42oz Goliath Tomahawk certainly makes an impression, and it’s wonderful to know that the rump steaks, club steaks, and garlic and herb chicken drumsticks all lived up to expectations as well.

Providing top quality meat and great value is what we strive for, so receiving feedback like yours means a great deal to our entire team.

Thank you again for your kind words. We look forward to welcoming you back for your next order and helping to fill a few more barbecues and dinner tables along the way!

Malpasfarmshop からの回答

2026年6月17日

Thank you for your wonderful review and for your continued custom.

We’re delighted to hear that every aspect of your experience with us, from the ordering process through to delivery and, of course, the products themselves, has been first class. Consistency is something we work very hard to achieve, so it’s particularly rewarding to receive feedback like yours.

Thank you also for your recommendation. The support of returning customers means a great deal to our family business and is never taken for granted.

We look forward to serving you again soon.

Malpasfarmshop からの回答

2026年6月6日

Thank you for another fantastic review and for your continued support.

We’re thrilled to hear that the BBQ pork chops have been such a hit. There’s nothing better than serving great food to friends and hearing their surprise at both the quality and value for money.

It’s also great to hear that they worked so well in the Ninja grill. They are a fantastic piece of kit aren't they! I have one, and I love it! Pork chops can be absolutely superb when cooked properly, and it sounds like you’ve got the method nailed.

Thank you for recommending us so highly. Reviews like yours mean a great deal to our team, and we’re delighted that we’ve earned a place in your freezer and on your barbecue. We look forward to supplying many more delicious meals in the future.

Malpasfarmshop からの回答

2026年6月6日

Thank you so much for your wonderful review.

We’re delighted to hear that you enjoyed the steaks and that they rank amongst the best you’ve had. We work hard to source and prepare the very best meat possible, so it’s fantastic to know that the quality, flavour and eating experience lived up to expectations.

We’re also pleased that your order arrived quickly and in perfect condition. Our team takes great care with both the preparation and packaging of every parcel, so your feedback means a great deal to us.

Thank you again for taking the time to share your experience and for recommending us to others. We truly appreciate your support and look forward to serving you again soon.

Malpasfarmshop からの回答

2026年6月6日

Thank you for such a fantastic review.

You’ve almost got us reaching for the frying pan after reading that description. The fillet tail strips with butter, black pepper, Dijon mustard and a touch of cream sound absolutely superb.

We’re delighted to hear that you’ve been pleased with the quality, value and reliability of the service you’ve received. One of our core aims is to make exceptional quality beef accessible and affordable for families, so it’s especially pleasing to hear that you were able to feed eight people generous portions for such incredible value.

Thank you for your continued support and for taking the time to share your cooking inspiration. Reviews like yours mean a great deal to our team and help other customers discover what can be achieved with quality ingredients and a little culinary creativity.

We look forward to serving you again soon.

Malpasfarmshop からの回答

2026年6月6日

Thank you for your fantastic review.

Short, simple, and exactly what we love to hear. We’re absolutely delighted that you enjoyed your steak and found it to be the best you’ve ever had.

“Melt in the mouth” is one of the highest compliments a steak can receive, and we’ll be sure to pass your kind comments on to the team.

Thank you for choosing us, and we look forward to helping you enjoy many more outstanding steaks in the future.

Malpasfarmshop からの回答

2026年6月6日

Thank you for your review.

We’re delighted to hear that you enjoyed your ribeye and found it nice and tender. A great ribeye should deliver plenty of flavour along with that beautiful tenderness, so it’s wonderful to know it hit the mark.

Thank you for taking the time to leave your feedback. We really appreciate your support and look forward to serving you again soon.