Malpasfarmshop レビュー 

Malpasfarmshop からの回答

2026年7月9日

Thank you so much for your fantastic review!

We’re delighted to hear that you found the ordering process straightforward, your delivery arrived on time, and, most importantly, that you enjoyed the quality of the meat. It’s especially rewarding to know that you felt it offered such great value for money and will help feed your family for less than the supermarket, without compromising on quality.

Thank you once again for your recommendation. We really appreciate your support and look forward to serving you again soon.

Malpasfarmshop からの回答

2026年7月7日

We’re genuinely sorry that you lost your order, as we fully appreciate how disappointing and frustrating that must have been.

However, your review contains a number of factual inaccuracies which we feel it is important to correct for the benefit of anyone reading it.

When an order is placed, customers enter their own delivery address during checkout. We then transmit those details to DPD exactly as they have been provided. We do not amend or alter delivery addresses. Our investigation confirmed that DPD attempted delivery using the address submitted with your order. No error was made by either Malpas Farm Shop or DPD in the address information used.

Every customer receives an order confirmation and our “How We Process Your Order” email, both of which ask customers to carefully check their delivery details before dispatch. This is because, once a parcel containing fresh, perishable goods enters the courier network, amending an address is extremely difficult and, in most cases, impossible.

It is important to distinguish between a parcel being delivered to the wrong address because of an error by a retailer or courier, and one being delivered to the address provided by the customer during checkout. Following our investigation, this was the latter.

Your parcel was tracked throughout its journey and marked as delivered on the Saturday. Had you contacted us at that point, when the tracking showed the parcel had been delivered somewhere you did not recognise, we would have immediately contacted DPD to try to recover the parcel or otherwise assist. Unfortunately, when we investigated this matter with you, it was established that your contact with us on the Tuesday was the first time you had notified us of any delivery issue. By then, the opportunity to intervene had passed.

Your review also states that we were closed over the weekend. That is not correct. Our online customer support and our retail store was operating throughout. We nevertheless asked whether there had been any earlier attempts to contact us so that we could investigate them fully. After reviewing our telephone records, voicemail system and email records, we were unable to identify any earlier contact.

We are always prepared to accept responsibility where we have made a mistake and will do everything reasonably possible to put matters right. Equally, we have a responsibility to respond honestly where the evidence shows that neither we nor our courier were responsible. We are sincerely sorry that you lost your order, but after reviewing the checkout information, our own records and DPD’s findings, we remain satisfied that the parcel was delivered using the address submitted at checkout and that we were not made aware of any problem until several days later, when any realistic opportunity to recover the parcel had unfortunately passed.

Malpasfarmshop からの回答

2026年7月7日

Thank you so much for your wonderful review.

We’re delighted to hear you enjoyed your 35oz Tomahawk once again – it’s certainly one of our favourite cuts too! It’s also fantastic to know that your order arrived on time and that you’ve consistently been pleased with both our produce and service.

Your recommendation to your friends and family is the greatest compliment we could receive, and we’re incredibly grateful for your continued support.

We look forward to serving you again very soon.

Malpasfarmshop からの回答

2026年7月7日

Thank you for your review and, most importantly, for your continued custom.

“Quality as always” is exactly what we strive for, so it’s wonderful to know we’ve delivered once again. We really appreciate you taking the time to share your feedback, and we look forward to serving you again soon.

Malpasfarmshop からの回答

2026年7月7日

Thank you for your fantastic review.

We’re delighted to hear you enjoyed both the steaks and mince, and that you felt they offered outstanding value for money. It’s also great to know your order arrived quickly and efficiently.

We really appreciate you taking the time to share your experience and look forward to serving you again soon.

Malpasfarmshop からの回答

2026年7月7日

Thank you so much for your wonderful review and for choosing us again.

We’re delighted to hear another order lived up to your expectations. It’s great to know everything arrived well packaged, thoroughly chilled and delivered by DPD within the agreed time slot. Even better, we’re thrilled you enjoyed the ribeye and rump steaks and found them both tender and full of flavour.

Thank you once again for your continued support. It really does mean a great deal to all of us, and we look forward to serving you again very soon

Malpasfarmshop からの回答

2026年7月7日

Thank you so much for your fantastic review and for placing your trust in us for a third time.

It’s wonderful to hear you’re enjoying the quality of our meat, especially the steaks, and that each order has arrived well chilled and in perfect condition. We take great pride in preparing and packing every order with the same care we’d expect ourselves.

The biggest compliment of all is knowing you’ve recommended us to others and that three more people are now shopping with us because of your recommendation. Thank you for your support and for helping to spread the word about Malpas Farm Shop.

We look forward to serving you again soon.

Malpasfarmshop からの回答

2026年7月7日

Thank you for your fantastic review and for choosing Malpas Farm Shop for your Father’s Day BBQ.

We’re delighted that your first experience with us didn’t disappoint and that both the sirloin joint and Caveman Tomahawk were a hit. It’s also great to hear that our delivery and packaging gave you confidence that your order had arrived in perfect condition.

We really appreciate you taking the time to share your experience and hope this is the first of many orders. We look forward to serving you again soon.

Malpasfarmshop からの回答

2026年7月7日

Thank you for your wonderful review.

We’re delighted to hear you enjoyed our Signature Steak Selection and that the quality, portion sizes and cuts all met your expectations. It’s also great to know your order arrived promptly, correctly packed and well chilled to keep everything in perfect condition.

Thank you for your kind comments and for taking the time to share your experience. We really appreciate your support and look forward to welcoming you back for your next order.

Malpasfarmshop からの回答

2026年7月7日

Thank you for your fantastic review.

We’re delighted to hear you were pleased with both the delivery and the quality of your order. It’s wonderful to know the meat arrived beautifully presented and that you enjoyed the chicken and steaks on the barbecue.

Your kind words mean a great deal to our butchers and the whole team. We really appreciate your support and look forward to serving you again soon.

Malpasfarmshop からの回答

2026年7月7日

Thank you for your wonderful review.

We’re delighted to hear you were pleased with our products, service and communication. Receiving feedback like this means a great deal to the whole team, and we’re so pleased we could provide you with a great experience.

Thank you for taking the time to leave us a review. We look forward to serving you again soon

Malpasfarmshop からの回答

2026年7月7日

Thank you for your lovely review.

We’re delighted to hear you enjoyed the quality of the meat and that you were pleased with the fresh preparation, careful packaging and speedy delivery. Providing a first-class experience from our butchery to your doorstep is exactly what we strive for.

We really appreciate your support and look forward to serving you again soon.

Malpasfarmshop からの回答

2026年7月7日

Thank you for taking the time to leave us a review.

We’re delighted to hear you were pleased with the quality of the steaks, that everything arrived well packaged and that your delivery was on time. We hope the rest of your order proves just as enjoyable!

Thank you for choosing Malpas Farm Shop, and we look forward to serving you again soon.

Malpasfarmshop からの回答

2026年6月29日

Thank you so much for your kind review and recommendation.

We’re delighted to hear you’re enjoying your Sirloin & Fillet Steak Bundle and 3kg of Chicken Breasts. It’s fantastic to know you found them to be excellent value for money, and we’re especially pleased that the sirloin steak was both tender and full of flavour.

We’re very sorry, however, that your order arrived earlier than the delivery date you had selected. We completely understand how inconvenient that can be, particularly when you’ve planned to be at home to receive a perishable delivery. This certainly isn’t the experience we want our customers to have.

We’re grateful for your feedback, as it helps us identify where we need to improve. Thank you for your understanding and for recognising that, despite the delivery issue, your order arrived well packaged and in good condition.

We really appreciate your support and look forward to serving you again soon.

Malpasfarmshop からの回答

2026年6月29日

Thank you so much for your wonderful review.

We’re delighted to hear that you found our produce to be great quality and good value for money, and that you found our website easy to use and our communication helpful throughout your order.

We’re especially pleased that you noticed the extra precautions we took during the hottest day of the year. When temperatures are exceptionally high, we always do our best to contact customers to ensure someone is available to receive their delivery, helping us maintain the integrity of our chilled products. It’s great to hear your order arrived well packed and in perfect condition.

Thank you once again for your recommendation. We really appreciate your support and look forward to serving you again soon.

Malpasfarmshop からの回答

2026年6月29日

Thank you very much for your fantastic review.

We’re delighted to hear that everything arrived on time and in perfect condition. It’s especially pleasing to know you enjoyed your sirloin steaks and found them absolutely beautiful.

It sounds as though you’ve got a real treat still to come with the larger steaks! We hope they exceed your expectations and make for a memorable meal.

Thank you once again for choosing Malpas Farm Shop. We really appreciate your support and look forward to serving you again soon.

Malpasfarmshop からの回答

2026年6月24日

Thank you for your fantastic review.

We’re delighted to hear that you’re pleased with both the service and your Tomahawk steak. They really are one of our showstoppers, and we’re glad yours looked every bit as good as expected.

We hope it tasted just as impressive as it looked, and we look forward to serving you again very soon when you’re ready for the next one.

Thank you for choosing Malpas Farm Shop.

Malpasfarmshop からの回答

2026年6月24日

Fantastic service, I called the store before ordering as it was a last min order for Father’s Day! They pulled out all the stops and I received everything very well packed, but most of all the steaks are Amazing!! So tasty will definitely be ordering again, thank you!

Malpasfarmshop からの回答

2026年6月24日

Thank you for your wonderful review.

We’re delighted to hear that you’ve consistently received great service and quality from us. Comments like yours mean a great deal to the whole team, who work hard to ensure every order meets the high standards our customers expect.

Thank you for your recommendation and for your continued support. We look forward to serving you again soon.

Malpasfarmshop からの回答

2026年6月29日 に更新

Thank you very much for taking the time to update your review following our telephone conversation.

It was genuinely a pleasure to have the opportunity to speak with you personally and, more importantly, to resolve the matter to your satisfaction. We really appreciated the time you gave us to explain your experience in full, and I’m grateful that you were willing to listen to our perspective as well.

Whilst we’re naturally disappointed that your initial experiences didn’t meet the standards we strive for, we’re very pleased we were able to reach a satisfactory outcome together. Customer feedback, whether positive or negative, is invaluable to us, as it gives us the opportunity to investigate concerns and continually improve.

Thank you once again for your time, your honesty, and for giving us the opportunity to put things right.