Mama Shack レビュー 

Mama Shack からの回答

2021年9月7日

Hi Nicky,

Thank you for your review! I'm so glad you loved your order, we love forward to welcoming you back again.

Have a lovely day and take care,
Daniella

Mama Shack からの回答

2021年9月7日

Hi Fiona,

Thank you for your review. I am sorry you had trouble with your order. Unfortunately this was due to human error on our side, we have since upgraded our pick packing system to ensure such errors do not occur again. All I can do is apologise for this delay.

I hope you liked your order once it had arrived!

Thank you for shopping with us.

Have a lovely day and take care,
Daniella

Mama Shack からの回答

2021年9月7日

Hi Kelly,

Thank you for your review! I'm so glad you loved your order.

Have a lovely day and take care,
Daniella

Mama Shack からの回答

2021年5月20日

Hi Miss Ar,

Thank you for your lovely review. I am really happy to hear that you are pleased with our delivery. The Banana leaf print is one of my favoruites!

Thanks again,
Daniella

Mama Shack からの回答

2021年5月20日

Hi William,

Thank you for your review! Congratulations on the arrival of your little one!

Have a lovely evening!
Daniella

Mama Shack からの回答

2021年5月20日

Hi Dagnall,

Firstly I would like to apologise again for the mistake with your order. Thank you for your kind words on the design! I am glad you were pleased with it.

I can see you placed your order with us last year in August 2020. We are a small business so all orders are packed by me or my sister in law. I can see that I actually packed this order for you and the mistake was made due to human error. We all make mistakes but as a valuable customer I am sorry I let you down. You will be pleased to know that since last year we now have an automated packing barcode system with a 99.99% accuracy rate!

Reading back through the emails, we dealt with this swiftly and empathetically. We never make customers pay for the return of goods that have been sent out in error. You were refunded in full for the cost of delivery and I find this comment a little unfair as it is false. At the time when you ordered we were not able to setup prepaid labels. Mama Shack is a young, self funded business and we are always looking for new ways to improve customer experience and improve our operational performance. We now have a system in place where we can prepay for labels so as not to cause inconvenience to customers when we have made the mistake.

Do let us know if we can help any further.

Have a lovely day and take care,
Daniella

Mama Shack からの回答

2021年5月18日

Hi Sandra,

Thank you for shopping with our small business. Customer feedback is of the upmost importance to us so I am sad to hear that you were not happy with the service provided. We treat customers with the upmost respect.

Our splash mats are not advertised as a stain resistant product, they are wipe clean and are designed to protect your flooring and furniture from mess and stains that can occur during messy play and weaning. If food containing strong colours (curry's/tomato pastes) are left to soil this may stain the product. We directed you to our FAQ's to help advise on best practice to clean the red stain in your photo.

I can see you have since placed another order with us which all looks to have ran smoothly so I am glad you have had a more positive experience with us.

Do let us know if we can help any further. Thank you again for your custom.

Daniella
Mama Shack

Mama Shack からの回答

2021年5月18日

Hi Gillian,

Thank you for your kind words! I am glad we were able to help you quickly and efficiently. I hope the recipient loved the gift.

Thank you for shopping with us!

Daniella
Mama Shack

Mama Shack からの回答

2021年4月29日

Hi Nicki,

Thank you for shopping with our business and shopping independent. As a team of 3 we are always grateful for every order and treat customers with the upmost respect.

As a small business we do not have a technical team as such but my background is in garment product management where I held some of those responsibilities for 13 years. I only work with factories that can provide proper certifications for our products as safety is of the upmost importance. My own children use our products daily. In the case of our muslin cot sheets, these are tested for print migration and colour fastness. They are GOTS certified which means they are not treated with bleach, formaldehyde or any other toxic substances. We use one of the safest print methods which is digital printing. It is a non toxic print and baby safe. As with any of our products, on the rare occasion a fault has been found we always consult with our manufacturing partners.

My understanding is that the cot sheet was purchased nearly a year ago, arrived without fault and has been washed. If in the unusual event there were faults with the product, these would have become apparent when washed. Our fabric is printed on a roll and then cut and sewn to make the product. We have had no other reports from customers over the course of the year of this nature that indicates this production batch is faulty.

I've looked at the conversation you had with my colleague and can see they have responded quickly and professionally. The last email was sent by myself with a solution but have not had a response. Annoyingly emails can go to junk so hopefully it can be found there.

We try our best to find a fair resolution to resolve our customers satisfaction. Please let me know if there is anything further I can do to help.

Have a lovely day,
Mama Shack team x

Mama Shack からの回答

2021年4月28日

Hi Abigail,

Thank you so much for your kind review and feedback.

We are so glad you are happy with your purchases and glad you got the pattern you loved!

We hope you shop with us again soon!

Many thanks,
Mama Shack team x

Mama Shack からの回答

2021年4月28日

Hi Rebecca,

Thank you so much for your kind review and feedback. We are so pleased you love our items! 💓

We hope you shop with us again soon!

Kind regards,
Mama Shack team x