maurices レビュー 

In store purchases are great, other than rarely having tall sizes, which is why I had to order online. Ordering online is another story. They are supposed to ship within 24-48 hours. It has been 4 business days and still "processing" even though my credit card was charged 4 days ago. Customer service is Outsourced...in other words, English is not their 1st language and you can't speak to an American. They read off a script and can only tell me what I can already see on my account...that it's "processing." But they "assure" me it will be received in the timeframe: shipped in 24-48 hrs with 3-8 days ground shipping...which they've already missed. HORRIBLE, USELESS customer service.
On my 2nd call in 2 days, and after very forceful insistence, I finally was able to speak with a U.S. based "supervisor" names "Frances" who also confirmed it's still at the warehouse but couldn't tell me when it would ship...maybe early next week. (I ordered on a Tuesday evening and it's now Friday afternoon.) Add another 3-8 days in transit. I might get $165 worth of jeans by NEXT Friday, if I'm lucky.
*Update-Frances sent an email saying she gave me incorrect info and that I should receive the order by September 22, not the 17th. It was ordered and PAID FOR on Sept. 9. DO NOT RECOMMEND ORDERING ONLINE.
*If I order again (because I like their jeans), I will do as I have in the past...drive to their store in another city (actually in another state) and have THEM order for me. I placed my last order like that and received in 5 days.

Every time I go in maurices Ironwood mi. Store. Salesperson Samantha is so helpful. Thank u Samantha, looking forward to many trips to maurices and getting your expert advice on dress. Quality clothes.

The service was super helpful and sweet! They helped me every step of the way and helped ne with sizes!

My wife purchase clothes and Great Bead Ks. They stated if she signed up for a Maurices credit card she would get a discount. We got a statement on April the 10 for $43.19 and are bank paid it on April 15 ,2025 The next in May statement Maurices had a late charge of $38.96 because they never cashed the check until May 5, 2025. My wife spoke to a Nickolus, and he said they never received the $43.19 he would remove the late charges if she kept the account open. I told her to close the account, so she paid $79.27. Two days later Maurices cashed the bank check for $43.27. She has talk to three other people all of them refused to do a thing to try to fix the problem. These stores know full that the banks will mail the first payment on a new credit card. On top of that they know that it will take 7 to 10 days before you receive their statement. Then the fact the bank mailed their check on April 15, and they never cashed the check until May 2, 2025. This is called pocketing the payment. Our family will never do any business with Maurices stores.

Normally I buy at the Effingham, IL store which has EXCELLENT customer service. Recently I went to their store in Mattoon, IL and the customer service was TERRIBLE!! I found a couple items which I wanted to try on and they did not offer me a dressing room or even speak to me. No other customers in the store and 3 employees....all totally ignored me. I will NEVER go to the Mattoon, IL location again. I never encountered such rude sales people!!!

Do not use the Maurice credit card and lose a receipt bc they will charge you for unknown items. I purchased a pair of jeans that were not over 45$, I lost the receipt and went back in the store but only exchanged them for two additional pairs. totaling 65$. Which I paid in Full. Then a couple weeks later they sent me a bill for an additional 32$. These jeans that were half off have turned into very expensive jeans because Maurice does not keep purchases on file or on line for you and instead they charge you without being able to tell you what the charge is for. I am waiting to see if they refund my money but I doubt they will. So save those receipts, they keep nothing on line for you as a customer and they will charge you additional fees for unknown things. Be aware! I would not use their credit card ever.

Tried to pay for an order online with the app and it kept sending me back to the sign in page. Super frustrating. I thought it would be nice to have the store credit card to order online but I have never been able to make a purchase and customer service doesn't actually exist so that's fun. Don't waste your time with this stores credit card or app

maurices credit policy is terrible. I sent the $25 I owed to pay my bill off before the due date. I didn't realize the credit card number had changed. The fully paid off amount went to an old account number.
I contacted maurices and spoke with a manager. They realized the mistake and transferred the funds to the new account number. However, he would not give me credit for the $34.08 in fees.
The manager said I should pay the late fees even though maurices had my fully paid off amount before the due date. If I did not they will continue to increase the late fees and send my account to collection for $100's of dollars at some point in the future.
I've closed the account and will never walk into another maurices. It makes me sad, because I want to support maurices employees.

This past experience with Maurice’s start on Thursday January 16, I go to the store to pick up my orders. Now I asked the lady at the Brookfield store in brookfield Wisconsin to let's go over my orders because I know there's a lot and something else can get missed so we went over the orders however when I get home, I knew something was missing so I went back over the orders because the first time she missed the whole bag now this time she missed a whole item so now I have to go back to the store, but I didn't go back to the store till today, which is Saturday January 18th because I had to pick up another order. My boots had come in so when I get to the store, I asked the young lady that was there. I gave her my name told her I was there for my items that came through she looks for the items she can't find my items now mind you on Thursday I spoke to Lori and I let her know I was missing an item so Saturday today I'm there to pick up my items and the young ladies can't find them not only can’t she find the item missing now that was left behind now they can't find the new order for my boots, so they call Lori as they stated. She doesn't answer. They go in the backroom looking for the items and the other package still can’t find them, then they look one more time in the front and they still can't find them now this is frustrating and an inconvenience for me because this is the second time that I have come out here, and I understand why I've come out here which is for my second order but now they can't find a missing item, and my second order. now I have to return everything because they don’t know where the packages are because of the young lady. Lori said she's was going to them put up and let the girls know so now I'm frustrated. And It's an inconvenience because my packages are missing so I return everything but I’m still wondering where did my packages go. I'm writing this review because this was the worst day that I've had at Maurices. I've had this experience before at Mayfair collection store in Wauwatosa, WI and now the store is closed permanently not sure why but overtime their customer service started to decline too. As far as I'm concerned Maurices Customers service use to be prompt. They've always been assuring and now I don't know if I wanna order from Maurice's anymore. I’ve been a customer for over 5 plus years and I understand things happen but multiple orders have gone missing according to one of the young ladies. By the way The young lady who returned the items I can’t blame her she was trying her best to make things right if I’m correct she did the return her name on the receipt said Aaliyah. So I respect that she tried to make it right but that was bad customer service on the other young ladies part no communication with other staff on order issues. That’s not a good look for a company.

Very rude manager Jennifer at rockford state st location i will not shop there ever again.

This website is a joke...I ordered an item to be here by Monday January 6th and now all the tracking says is that it's late. The customer service says I have to wait 7 days before they will do anything so I have to spend another 40$ in a store to get this item for the event. That's not customer service it's lazy. I had been a customer for 20 years but that's about to change.

DO NOT ORDER FROM HERE!! Horrible customer service and supposedly there’s no way to speak to management. I have been shopping here for years and spent thousands but it doesn’t matter. I put in an order and saw that it wouldn’t arrive for two weeks despite saying 3-5 business days delivery. It wasn’t even shipped out yet so I wanted to cancel but was told that I could not. Kourtney in care team was rude and not helpful whatsoever, claiming there was no way to contact management about customer service or slow shipping.

been a card holder for many, many years. have charged and paid off my card SEVERAL times. i went from having an $800 limit to $100 and i wasn't even notified. i didn't know until i went to the store to checkout for $129 and my card declined. i found the notification on my account under message center but not one email out of courtesy. they sure do send them when you miss a payment. i have had good payment history the whole time i've had my card. guess that doesn't count for anything.

Extremely Disappointed with Maurices' Customer Service

If I could give a zero-star rating, I would. I’ve been a loyal Maurices customer for over 25 years, but this recent experience has left me frustrated and disappointed.

My bill was mistakenly delivered to a neighbor, who brought it to me after the due date. I immediately contacted customer service, explained the situation, and was assured by the representative that if I called back before the next bill was due, the late fee would be waived. I promptly paid the bill in full.

When I called back as instructed, I was told the late fee would not be waived. I asked if they record phone calls because I was given different information earlier. The representative offered a reduced late fee of $15, which I declined. I politely requested to speak with a supervisor, making it clear that my frustration wasn’t with the representative but with the inconsistency in their policy.

The supervisor reiterated that the fee would not be waived, despite two representatives telling me otherwise. I expressed my disappointment and mentioned that I would cancel my account due to their failure to honor their word and review the call recordings. Only after I decided to cancel my account did the supervisor offer to waive the fee.

Unfortunately, this resolution came too late. It’s disheartening that I had to threaten account cancellation to receive the promised assistance. Therefore, I’ve chosen to cancel my Maurices credit card. A company that fails to follow through on its commitments is one I can no longer support.

Updated my Maurices credit card at the store and requested to pay off the balance immediately. Assuming this was done I had not checked my online email statement since I hadn't made any further purchases. When I went to make a purchase 2 months later I had a bill with late fees because Maurices did not process my payment. I then paid off what was owed. Now 3 months later I have a late fees of $175 for a $70 purchase. Affecting my excellent credit score. I would never recommend getting a credit card or patronizing Maurices. Zero stars.

I wish to tell U that I hadn’t shopped there in mayb a year and a half!! I live Maurice’s store at Moline, Il. The manager and staff r very friendly and helpful!! I placed an order online with clearance items. I now live over an hr away and so I made an online , I love their clothes, their jeggings r great and everflex jeans r comfortable!! My items arrived in a timely manor and had receipt and total!! As stated, I love Maurice’s clothes as they r NOT cheap looking and very comfortable!! Thank U for great in person service and online delivery!!

I will NEVER do business with Maurices again. I had a card with them for years; never a late payment, always paid off in 2 months max, I don’t think my balance was ever more than $200. Went to use my card in the store and it was declined; thoroughly humiliated. They closed my account for NO REASON and with NO NOTICE. What kind of idiot runs a business this way?!

I have waited over 4 months for a refund of a return and still have not received it. I have had to call or text into customer care a good 10 times now, and they always give me some bs line of ‘I assure you the proper department is looking into this and your refund will be issued. I cannot give you any specific timeframe for when it will be issued, but it is being handled.’ It is absolute robbery. They have the returned items and my money. I was promised by a manager that a check was in the mail, 8 weeks later no check, call back customer care to check in on it, no check was ever mailed out. I have wasted so much of my time trying to get my money back. Ridiculous. Please be aware, this company will steal from you. I hope you love what you order and don’t have to return any items, because if you do, good luck getting your money. I still haven’t.

I have a card through Maurice’s.
I made a payment in full of my balance. They lied and said there was a stop payment. Never happened. I thought my card was paid in full. Oh no! They never processed my payment. They are charging me double the balance. Don’t ever bank with Comenity Bank system or get a card at Maurice’s. Interest way to high and top it off they rip you off. “Stating it’s in their system” Well no transactions were on my bank statement. Lies. Lies and more lies. Customer service was horrible. The supervisor was rude and dismissive. Truly don’t put yourself through their horrible thievery system.

I walked into this store yesterday in Chambersburg PA and what a delight to talk with the woman who worked there. They were very professional and helped me with the clothing that they sell. I was very pleased with the clearance prices. you can't beat them. I would definitely go back for other items. Everything was in an orderly fashion. They treated me very well. Thank you for caring