MaxMara レビュー 432

Good morning. I need to know what happened to my package. It's been quite a while and I haven't heard anything. What's going on? Am I going to lose my money? What you do to your customers is awful. This theft is something you should report. What have you done to me?

When you buy a luxury woolen coat from a premium brand you expect premium customer experience. I had some damage on my coat and wanted support with where I could get it repaired. Both in store and online customer service has been very disappointing and I will think twice before buying again here

I wrote a review about two months ago and been told to send the complaint to the customer service's mailbox. I have been waiting for 2 months without a response. I'm very unsure why bothered to ask us to email the complaint to them when they would ignore it.

I love Max Mara, and it’s one of my favorite stores. But Cora from customer service is completely useless!

I tried to place my order with Max Mara Online store. But the payment did not go through, I tried two different credit cards, PayPal, Apple Pay, nothing worked. Knowing from before that this was a permanent issue with Max Mara, I contacted Customer Service. The response Customer Service sent me really shocked me. There agent Cora said that I was buying too many things with them (three this year, value less than 1000E). They probably counted my attempts to buy that last item which never went through. So smart employees there.

I just wanted to add that it is pretty weird that Trustopilot approves AI responses. Every Max Mara review gets the same response. No help at all.

I ordered a pair of trousers from Max Mara UK online store that were much too small despite being my usual size with them. I was VERY nervous about sending them back after reading these reviews, and tbh was kicking myself for ordering online at all, but the returns process was incredibly smooth.

UPS picked up my return in the afternoon, the next morning I had an email from Max Mara saying my return has been processed, and only 2 days later the money was back in my account! This was the fastest refund I think I have ever experienced with an online retailer.

The only downside was having to print UPS returns label myself without a printer, but luckily I could use one at work.

Just wanted to share my experience in case anyone is feeling concerned as I did about returning their purchases!

Cette société est la malhonnêteté et la honte incarnée.
Je n'ai jamais vu de ma vie une société aussi malhonnête envers un client et aussi méprisante toutes personnes et services confondus.
J'en suis déjà a mon deuxième signalement auprès de la DGCCRF.
Et je ne suis as prête de m'arrêter là
Max Mara dixit la mafia qui s'assoie sur la loi et la législation du consommateur .
Vous ne perdrez une seule cliente a ce jeu là en plus de perdre tout votre honneur.
A bon entendeur

Ich habe 2022 einen Mantel für über 500 € gekauft, bei dem nach einiger Zeit mehrere Mängel aufgetreten sind. Daraufhin habe ich den Kundenservice kontaktiert. Die Zentrale hat mich an den Store verwiesen, der mich letztlich lediglich darauf hingewiesen hat, dass die Gewährleistung abgelaufen ist.

Gerade bei einem Produkt in dieser Preisklasse hätte ich deutlich mehr Kundenorientierung, Servicebereitschaft und ein echtes Interesse an einer nachhaltigen Lösung erwartet. Für eine Premium Marke hätte ich einen anderen Umgang mit Qualitätsthemen und Kundenanliegen erwartet.

Insgesamt eine sehr enttäuschende Serviceerfahrung.

En dessous de tout!!!
C'est du vol!
Mon colis a été volé à la mi-décembre 2025, j'ai four,i toutes les preuves à l'équipe Service clients Max Mara. Depuis, aucune nouvelle, malgré de très nombreuses relances par mail et par téléphone. Il s'agit d'une somme importante, env 1500 euros, toujours pas remboursée.
C'est inadmissible!!!

It was my first visit at Max Mara London Old Bond Street last Sunday and I was amazed with the experience - all the staffs were so welcoming and I was taken care by Ali and he knew exactly what I was looking for and he was helpful beyond my expectation. I bought my first cashmere coat and I did not which was to choose and he knew every items so beautifully. I was very happy to meeting such a young and helpful soul. He has an excellent customer service and he knows how to care for his customer. I am sure Ali will go a long way. I will definitely come back for more shopping as my experience was really great and their products are indeed of the best quality.

Sidste år købte jeg en vinterfrakke, som jeg har båret i én sæson.
Syningen i et knaphul er gået op og max Mara hævder at det ikke er en produktionsfejl - som om jeg selv kan være skyld i at en syning i et knaphul går op.

Ho fatto un ordine online direttamente dal negozio perché non avevano la mia taglia. Dopo 10 gg non si sa che fine ha fatto il pacco e il customer service sostiene DI non avere numeri di riferimento per controllare lo stato. Dopo avere inviato diverse e-mail rispondono, dopo 2 gg che il problema ma è Gls perché sono in agitazione. IMBARAZZANTI! NON ACQUISTATE NULLA ONLINE.

You’d think for such a company you would get good service. DO NOT ORDER. Read the reviews, no idea what’s happening but for such expensive items and orders being placed it’s absolutely diabolical. I ordered a very expensive item (4-6 days shipping) nothing has arrived and my order still processing. Requested to cancel but wasn’t allowed even though they haven’t even prepared it. I can guess what’s going on with the company. Don’t bother with online orders…

Dopo la mia recensione negativa dei giorni scorsi voglio lasciare un feedback positivo per la signora Nunzia del servizio clienti che ha saputo in pochissimo risolvere un problema di spedizione che altre sue colleghe non hanno fatto.non è la prima volta che mi risponde la signora Nunzia e in tutti i casi è sempre stata veloce e soprattutto efficiente

Beware! Max Mara will sell to you expensive but defective products and then refuse to take them back if the return period expires due to their incompetent customer service. Their customer service does everything to avoid returns!

Return#1867831251
Sent back the defective bag almost a month ago,but still haven't received the redund. Told the customer service to redund to my new credit card but still the refund was sent to my cancelledcredit card. It's very frustrated and it's been taking too long to process. The customer service agent was friendly, however I want my refund back!

I visited Max Mara at Selfridges looking for a specific coat that I absolutely fell in love with, only to find out it was completely out of stock — not just in-store, but across the whole of the UK and even online. I was so disappointed, but then I met Yannick, who truly went above and beyond in a way you rarely experience in retail.

Yannick didn’t just check stock and leave it there — he made it his mission to help me. He went out of his way, even travelling to another store, to secure the coat for me in the right size so that I could purchase it through Selfridges, as I have an account there. I honestly don’t know many people who would put in that level of effort, especially when it wasn’t easy to do.

Beyond that, Yannick is just such a kind, warm person. He took the time to speak with me properly, asked about my background and my family, and made the whole experience feel personal and genuinely special. His professionalism, care, and humanity really stood out, and I’m so grateful for everything he did.

If you’re ever shopping at Max Mara, I can’t recommend enough going to Selfridges and asking for Yannick. He truly deserves all the recognition — an absolute credit to the brand.

Recato nel negozio di Trento in Piazza Italia, sono stato colpito dalla straordinaria disponibilità, garbo nonché professionalità del personale. La ragazza (Erika) è stata strepitosa nel collaborare con mia moglie nel proporre soluzioni. Per me (maschio) i prodotti, pur stupendi, sono stati un dettaglio. Sicuramente da consigliare, con la certezza che il suggerimento sarà apprezzato. Bravissimi, continuate così.

I am extremely disappointed with my recent online purchase experience with Max Mara.

I placed an order on 18 January 2026 for a high-value coat. At the time of purchase, delivery was stated to be within 4–6 days. However, the order remained in “Processing” status for over 10 business days, with no dispatch confirmation.

I contacted Customer Service multiple times and received inconsistent and vague responses, such as “working on it” and “please be patient”. At one point, I was specifically advised that the order would be dispatched on 29 January, but no dispatch took place and no proactive update was provided afterwards.

In addition, I raised two separate individual enquiries via email, both of which received no response at all. The lack of follow-up and accountability made it extremely difficult to understand the actual status of the order.

Despite the premium price point, the delivery handling and communication were far below expectations. I was not seeking a cancellation or refund, only clear and accurate information on when the item would actually be shipped, yet this could not be confirmed even after repeated follow-ups.

For a luxury brand, this level of delay, lack of transparency, and unresponsive customer service is highly disappointing. I would expect significantly better logistics coordination and customer communication when purchasing items at this price level.

MaxMara Zaragoza la empleada mayor hizo 2 alusiones veladas a mi tamaño. Es de esas personas que por vender ropa cara se cree que está por encima de las demás. Realmente una actitud totalmente impresentable.