Mercedes-Benz USA レビュー 103

By far the worst customer service department ever. I ordered a center console bezel specifying a specific finish. Proved VIN 3 times and they sent the incorrect color. Multiple phone calls and emails- zero response. Do not buy from them.

Mercedes Benz USA allow their independent dealer Mercedes Benz of Huntsville to discriminate and neglect their clients vehicle. Mercedes Benz USA enable the discrimination and neglect

Le doy una estrella porque no hay posibilidad de dar menos 100
Es la peor experiencia de mi vida
De ser un sueño hecho realidad a pasado a ser una pesadilla de la cual no se cuando despertar
Son la peor versión de maltrato y desinformación del mundo
Tengo pruebas no hablo por hablar
Lo mismo el servicio de garantía que el servicio al cliente son lo peor que hay
No recomiendo a nadie comprar un Mercedes en EUA

I am sharing my experience with Mercedes-Benz USA and Mercedes-Benz Financial Services regarding a leased 2023 EQB300 that has had ongoing and unresolved safety issues.
I leased this vehicle in December 2023. By September 2024, serious problems began — the instrument cluster (speedometer/navigation) would randomly go completely black while driving. Not a minor glitch, but a full blackout while on the road.
In November 2024, I received a “Coolant Too Hot – Stop Vehicle” warning related to the high-voltage system.
Since then, there have been multiple repair attempts:
Numerous service visits
Repeated “no issue found” responses
Full dashboard removal to replace wiring
Replacement of major components, including the MBUX system (January 2026)
Multiple software resets and updates
Despite all of this, the issue continues.
In March 2026, I was informed there is currently no fix available, and that a potential solution may come in a future software update.
In April 2026, I spent hours at the dealership trying to resolve the situation. A replacement vehicle was discussed, I even contacted my insurance to add the new car, and my Mercedes app was updated — only to be told afterward that the lease could not be canceled.
At the same time, Mercedes-Benz Financial Services formally stated that I must continue making my ~$800/month payments regardless of the condition of the vehicle.
The lease terms explicitly state that payments must continue “even if the vehicle is stolen, destroyed, or does not satisfactorily perform.” In other words, I am expected to keep paying for this car even if it is unsafe or unusable.
Additionally, every time I was given a loaner vehicle, I was required to drop everything and return it immediately upon request or risk being charged approximately $150 per day.
To make matters worse:
The vehicle is associated with a high-voltage battery recall
Charging is restricted and cannot safely be done at home
I have a minor daughter who relies on this vehicle daily
This has been an extremely stressful experience. I feel like I am being forced to drive a vehicle with known safety issues while continuing to pay full price for it.
I expected a brand like Mercedes-Benz to stand behind its product and prioritize customer safety and resolution. Unfortunately, that has not been my experience.
I hope this helps other consumers make an informed decision.

I purchased my first Mercedes, a GLE 450e, last year with high expectations based on Mercedes-Benz’s reputation for luxury, reliability, and first-class customer service. Regrettably, my experience so far has turned into a complete nightmare!! After a hit-and-run accident last month, I tried to retrieve collision photos using the Guard 360—a security feature listed in the standard package on my buildsheet. However, the photos were not available at all. For the next month and a half, I had multiple calls with the sales manager at Beaverton and multiple customer service persons with Mercedes digital and customer service. I even made two trips to Mercedes dealer at Eugene and Beaverton Oregon. Despite repeated promises by the sales manager that my car was equipped with Guard 360, nobody was able to figure out why it was not functioning. A week ago, a customer service agent finally informed me that my car was not equipped with Guard 360. This is a fraud!! I was sold a product without an important and standard security feature. Now both the Beaverton Dealership and Mercedes Customer Service remain silent without even an apology! Are they expecting me to remain silent? Absolutely NOT— I am prepared to assert and defend my consumer rights fully and pursue all available legal remedies!! If you are thinking about purchasing a Mercedes, think twice after reading my experience. If you already own a recent Mercedes model, make sure to certify that your car has all the features listed on your buildsheet—apparently Mercedes no longer guarantees this!!

Best service ever.

I traded in a functional 2020 GLC 300 for a 2023 on May 25, 2023 and on June 2, 2023 was the beginning of a nightmare. I reside in Arkansas and the one dealership in my area had no 2023 models so I drove to Memphis Tennessee to fulfill my desire. I have been stranded seven times due to a 12 V battery electrical system malfunction (starting 6/2/2023 at the revenue office). The dealership in Arkansas has been unable to repair (>14 service repairs) and the vehicle has not been reliable or safe enough to get back to Memphis, Tennessee. I contacted MB USA after the second time I was stranded back in 2023 and as of February 27, 2026 MBUSA has not taken the vehicle back and I am currently over $10,000 in enterprise Rent-A-Car debt. This is the fourth Mercedes that I have either leased or financed over the course of 11 years. Ridiculous!

I have a 2018 S450 formatic, and they cut my embrace from me. And I am p***** off and don't know if I am going to buy another mercedes after having them screw so many people over

This review is directed at Mercedes-Benz USA (MBUSA) and how my Lemon Law case and long-term vehicle failures have been handled.

My 2024 Mercedes-Benz GLB has suffered from persistent electronic, ignition, and power-distribution failures for over one year. These issues began early in ownership and have continued despite numerous visits to authorized Mercedes-Benz dealerships, all for the same underlying defect family. Problems have included software failures, ignition malfunctions, inability to start, loss of vehicle operability, and intermittent total shutdowns.

Over the course of the first year alone, the vehicle has been out of service for more than 40 cumulative days. It has been repeatedly returned to the dealership for the same issues, with no permanent resolution.

Only in the last month short, the vehicle was declared “repaired” twice, with the dealership billing MBUSA both times. The second “repair” failed the very next day, reinforcing that the defect was never actually resolved.

On January 3rd, after months of ongoing issues, the vehicle became completely inoperable at my residence. It would not unlock, start, or respond to power. Two separate roadside assistance companies dispatched by MBUSA were unable to move the vehicle, and it had to be removed using a dolly as a dead vehicle. This incident was documented by third parties and was not an isolated event—it was the culmination of a year of recurring failures.

Despite all of this—over a year of documented issues, repeated repair attempts, and extended out-of-service time—MBUSA later denied my buyback request, stating that the vehicle was “operating as designed” and that the dealership “could not replicate the issue.” This position directly contradicts:
• The condition of the vehicle at pickup
• Roadside assistance findings
• Service advisor confirmations
• The documented repair history spanning over a year

Transportation support was also mishandled. My family was left without a vehicle for days, while lease payments and full insurance continued uninterrupted. Loaner or rental assistance was initially denied, and I was told I would need to pay for a rental myself. Only after escalation was limited assistance offered.

Most concerning was an “alternative resolution” proposed by an MBUSA executive representative named ANDREA, which suggested that I:
• Trade or sell the defective vehicle at a loss of approximately $20,000, and
• Apply a $7,000 incentive toward another Mercedes-Benz

This was not a repurchase or a statutory remedy. It was a sales pitch that shifted the financial burden of a defective vehicle onto the consumer, which I declined.

Throughout this process, MBUSA relied heavily on dealership statements that conflicted with documented facts, while dismissing a full year of recurring failures, repeated repair attempts, and substantial consumer harm. The result was delay, denial, and escalation, rather than accountability.

I expected Mercedes-Benz USA to stand behind its product and its customers. Instead, I experienced inconsistent communication, denial of responsibility, and a refusal to meaningfully resolve a vehicle that clearly failed to meet reliability expectations over an extended period of time.

After exhausting every reasonable attempt to resolve this matter directly, we now have no option but to pursue legal action.

Worst customer service service I have ever experienced. Trying to solve my safety issue with leaking fuel line, and got hung up three times. Very disappointing in Mercedes Benz as a whole.

Dealing with a Mercedes-Benz dealership in Parkersburg West Virginia. I took my 2005 E320 4matic them for the 25-year warranty on the SBC brake unit. It would not start because the system will not allow the engine to turn over unless it is functioning properly after Towing it to the dealership for that SVC and a no start after 10 minutes they refuse to work on it. Stating it's a piece of junk Mercedes are worth it they don't work on stuff over 10 years because they don't know how they can't get parts blah blah blah blah blah. After getting the car back to my home it would not start because of a $0.10 fuse for the starter relay. The anti-lock brake light is on in the dash and when hooking up my icarsoft mb2 scanner that will deactivate the SBC to bleed the brakes and reactivate it it it was showing codes for the SBC Hydro unit which is still under warranty and should be replaced but for some reason they will not touch the car and also it has a restriction on it which after researching means that it's out of the factory warranty like duh. The manager for that part of the dealership says the work on any older vehicles but not that one. It's a joke I would say everybody needs to get rid of their Mercedes-Benz and buy BMWs if they're going to treat their customers like crap

I am extremely disappointed with Mercedes-Benz and their lack of accountability regarding a serious design flaw on the 2025 C 300. The vehicle was designed with the radiator completely exposed, leaving it vulnerable to even the smallest road debris. In my case, a tiny rock hit the radiator—not even enough to puncture it—and still caused over $3,000 in damage, and the car has less than 3,000 miles.

Mercedes-Benz already knows about this issue, yet they still refuse to help or take any responsibility. Instead, they expect owners to absorb the cost of a problem caused by their own poor engineering and design choices.

It is unacceptable that a luxury brand would ignore a known defect and leave customers unprotected from expensive repairs. Very poor customer service and extremely disappointing for a brand that claims to deliver quality and reliability.

I purchased a Mercedes-Benz Certified Pre-Owned (CPO) vehicle which supposedly came with a CPO warranty. They refused to honor the terms of the warranty, even though their own website specifically stated that this repair should be covered. Once I proved to a representative named Aquelin that their own website specifically states that this repair is a covered service under a CPO warranty, the local dealer apparently "tried" to fix it and determined it to be "unfixable," Mercedes-Benz USA offered me a VERY small amount of compensation and refused to budge. I would never buy another Mercedes-Benz vehicle.

I dont recommend any person to buy Mercedes benz, I lost my car 55K with manufacture problem. And they are not fixing this problem, this message to all dont buy this brand .
Bad service
Bad costumer service
Bad to fix problems

URGENT SAFETY CONCERN for 2022 SL 55. Car is plagued with numerous serious factory defects. Chips, safety recalls, software updates. Air conditioning . Engine misfires on the interstate and major roads and shuts down. It is a safety risk and I have lost all trust and reliability with MB Corporate. I have received no meaningful support or resolution from MB Corporate despite the safety risks I have lost confidence in this vehicle. I am genuinely afraid to drive the car fearing it could lead to a fatal accident. I have six months left on my lease and Corporate will not take it back so I can move forward. Corporate needs to do the right and completely terminate my lease. They know the 2022 SL are having many problems. Mercedes Benz Corporate needs to do the right thing by taking this defective car back and show loyal customers that safety and integrity still matter. I have been victimized enough.

I took my 2024 E-450 to Mercedes-Benz of Nashville for service, and the next morning I discovered the right mirror housing was broken. There were no scratches or accident damage — it clearly happened while the car was in their care. The dealership flat-out denied responsibility and told me to go through my insurance. After weeks of chasing MBUSA, they finally called back and insulted me with a token 20% discount instead of fixing what their dealer broke. This is disgraceful, dishonest, and absolutely not what anyone expects from a so-called “luxury brand.” Both the dealership and Mercedes-Benz USA have shown zero accountability and zero respect for their customers.

MB USA customer service is lacking. They never return phone call or emails. We were asking them to extend the warranty to 150,000 miles on a 2022 E350 that suffered a blown cylinder head at 32,000 miles. We were informed that most likely it will fail again in about 20 to 30 thousand miles. It is a fault cylinder head on the M260 engine that is well documented by MB. Horrible company and will never trust their vehicles.

Since May 28, 2025, I have submitted complaints and reached out to:

The General Manager at Mercedes-Benz Fort Washington

Mercedes-Benz Financial Services (MBFS)

Mercedes-Benz USA

Sedgwick Automotive Claims (Brittany Mitchell)

The National Highway Traffic Safety Administration (NHTSA) (Complaint ID: 11665555)

The Better Business Bureau (BBB)

The Consumer Financial Protection Bureau (CFPB)

To date, MBUSA continues to demand that I pay $12,873.52 in negative equity from a prior vehicle that was surrender due to mechanical failure and additional charges for Prepaid Maintenance and 4N1 Assurance Protection related to a vehicle that was replaced due to serious mechanical defects—and whose replacement also failed repeatedly, including dangerous stalling incidents. This is deeply unfair and, I believe, unlawful under Pennsylvania's Lemon Law.

I am writing to express my growing concern and frustration regarding multiple recurring issues with my 2024 Mercedes-Benz GLC300, which I purchased new. The vehicle currently has only 9,882 miles, yet it has experienced several troubling problems that are completely unacceptable for a vehicle of this age and mileage.

The first issue began with the power side mirrors, which do not automatically fold in when the car is locked. The dealership initially suggested it might be a software problem and claimed to have performed an update, but the issue still persists.

Next, the windshield wipers began activating on their own for no apparent reason and would not shut off—even after turning off the car. The dealer replaced the wiper motor, yet just today the same issue happened again. On top of that, the car would not start, the wipers kept running, and multiple warning lights appeared on the dashboard, including the "Check Engine" light.

This kind of behavior is alarming, especially from a brand like Mercedes-Benz. A vehicle with fewer than 10,000 miles should not be experiencing repeated electrical and software malfunctions.

On April 17, 2025, we contacted the Mercedes-Benz dealership via email to request reimbursement for towing services. Week later we are still waiting for the reimbursement. We have already submitted the relevant documentation, including a video, credit card receipt, and photos. Our vehicle is covered under an extended MB warranty.
On April 5, 2025, at 601 N Federal Hwy, Hallandale Beach, FL 33009, our car began emitting white smoke from under the hood. We contacted Mercedes-Benz towing services, who then transferred us to a roadside assistance company. This company subsequently towed our vehicle to the Mercedes-Benz of Ft. Lauderdale dealership. The plastic coolant lines and other issues with the car were repaired within four days. We asked for a loaner car however the dealership did not offer one.