Medela LLC レビュー 

Dårligt produkt.
Har købt Medela freestyle brystpumne og har haft den i 5 uger. Allerede nået motoren at stoppe med at virke to gange, hvor den skulle erstattes. Den lange tid det tager at få en ny og oprette reklamation sætter virkelig en ammende mor i en meget dårlig situation. Når man betaler så meget for den produkt, skal den være noget værd og ikke fejle på sådan en alvorlig måde.

Produktnamen sind total verwirrend. Wir benutzen ein Symphony Leihgerät und das PersonalFit PLUS Doppelpump Set. Die zusätzlichen Brusthauben heißen dann aber plötzlich PersonalFit Flex. Ob die wirklich passen kann einem keiner sagen. Die Bedienung des Geräts erinnert eher an die 80er Jahre mit einem kleinen unbeleuchtetem LCD Display. Die Anschlüsse sind sind nicht wirklich dicht und es tropft Muttermilch heraus. Die Schläuche der verschiedenen Produkte passen auch nicht und man muss die Sachen extra kaufen. Insgesamt hat uns das sehr viel unnötigen Stress bereitet, gerade als wir mit unserem Säugling schon genug zu tun hatten.

Was treat to a Medela pump for the birth of my twins due to positive recommendations. It was used very minimally and was saved to use for the birth of my daughter. It no longer works as handsfree and must be plugged into mains. Not ideal for busy mum. Customer service terrible for a pump this cost I would not recommend

Les produits brises exactement après la fin de la garantie. La compagnie refuse de faire quoi que ce soit. Quand on pense qu'on reçoit la majorité des produits enceintes et que l'allaitement est recommandé jusqu'à 2ans c'est vraiment une garantie de marde. Clairement de l'obsolescence programmé. Je suis vraiment déçue. Je ne recommande aucun de leur produit.

Went with their very high end product, it was a total scam. One of those things that really did the same as any other brand but they marked the price up to 3k USD to make you think it's special. This is predatory behaviour because mothers who are desperate to produce milk may think it will help them but it's just draining their wallets.

They suck, dont buy their stuff.

They don’t appear to have any genuine customer service department, or if they do they do not answer the phone and take days to reply to emails. I’ve had a very poor experience trying to return my breast pump as the UPS drop lockers did not work, and 2 weeks later I am still awaiting collection that was apparently organised by Medela 8 days ago. There has been response to my chase emails and the phone line goes to voicemail. I would not recommend hiring from this company.

I emailed this company 2 weeks ago about one of the products that advertises Bluetooth compatibility with their app on the App Store asking for help on how to connect it with the app as the instructions that come with the product are very vague.

No response from the company at all even though it says they’d respond within 48 hours.

Very poor customer support. I wouldn’t recommend buying their products as there’s no support for them.

Jag köpte en pump från Medela, 1-2 månader senare slutade den att funka och jag noterade att en o-ring hade lossnat och därav blev det inget vacuum i pumpen. I Instruktionsboken som följde med pumpen står det tidigt att man ska kontakta Medelas kundservice om detta inträffar. Jag kontaktar dem och får till svar att jag får vända mig till en återförsäljare. Ja påtalar att instruktionsboken hänvisar till Medela vid detta fel men får inget svar.
Jag tar med pumpen till apoteket där jag köpte den och de ställde sig väldigt frågande till varför Medela hänvisat mig till dem då de inte tillhandahåller några reservdelar och hänvisar tillbaka till Medela.
Jag kontaktar Medela igen och informerar om vilken info jag fått på apoteket och påtalar att instruktionsboken hänvisar till Medela vid detta fel.
Då får jag istället ett drygt svar där Medelas kundservice ifrågasätter vad det är jag vill att de ska göra åt problemet och säger att jag får vända mig till en återförsäljare och köpa en ny pump.

Således verkar det som att Medela anser att det är fullt rimligt att livslängden på deras produkter är enbart är 1-2 månader och att deras instruktionsbok inte stämmer.
Jag svarade Medela att det jag vill är att de skickar en ny o-ring så jag kan laga pumpen. Då skickade de en ny o-ring och pumpen är nu fixad.

Det jag hade velat att Medela hade haft kundvänliga rutiner på hur de hanterar ärenden där pumpar strular eller går sönder, hade de direkt skickat en o-ring när jag kontaktade dem så hade ärendet kunnat lösas snabbare, de hade haft en nöjd kund och fått en positiv recension och jag hade sluppit stå utan pump i en vecka.
Tråkigt att kundservicen är såhär när jag i övrigt varit nöjd med Medelas produkter, men framöver kommer jag att välja ett annat företag.

Stole my money, charged me for a second month when I had already returned the pump in plenty of time. There is NO customer service. You call a number which always goes through to voicemail, and no one ever calls you back in response to the voicemails. I also sent an email, you get an automatic response saying we will come back within 72 hours but no one did. Absolute rubbish, a midwife recommended this pump but I wil inform her not to recommend to anyone else in future.

Shocking customer service. Rented a pump and a faulty one turned up. Medela sent a working one but then charged a second month’s rent only a week after we had the working pump, after we had stated we didn’t want to continue with the rental. There is no way we could have returned the working one in time to avoid this charge and their response is that ‘there is nothing we can do’. Obviously they could have not charged us a second month, so ‘there is nothing we are willing to do’ would be more accurate.

I bought the medela harmony via Amazon, I had a house fire the day I’d received it which burnt two parts of my pump which I hadn’t even used yet! I could not buy spares for this online, however I contacted medela customer services and was put in touch with ‘Kyle Marshall’ who sent out the two parts I needed via next day delivery! Super impressed with them and their service.

Eigentlich liebe ich die Medela muttermilch Pumpe aber ich hab mir vor 2 Monaten die handpumpe für die Nacht gekauft wenn es schnell gehen muss und jetzt ist da einfach soein Mini kleines gummi am connector vom Griff zum Hals aufsatz abgegangen, wie passiert sowas ich habe sie pfleglich behandelt. Natürlich kann man soein Ersatzteil nicht nachkaufen und nach 2 Monaten auch nicht mehr zurück schicken, jetzt müsste ich mir ne neue kaufen.. Lustig ist auch, dass bei dem Set dann ne muttermilch Flasche mit bei ist aber kein Sauger, naja

Und falls es sich jemand überlegt Medela Flaschen zu kaufen, eine kleine vorwahnung an die die kein Wasserbad benutzen wollen zum aufwärmen sondern die tragbaren Dinger wie der von momcozy , bei vielen Herstellern gibt es kein Medela aufsatz für Medela flaschen... Müsste hin und her bestellen retournieren bis ich bei my bambinis ein Adapter gefunden habe. Momcozy schreibt die hätten ein aber haben ihn ausgetauscht gegen ein für mam Flaschen

Korrektur

Ich bin stink sauer, ich habe nun die zweite handmilchpumpe gekauft und diesmal ist das gummi noch dran aber nach einmal abbauen zum reinigen ist das Teil wieder unbrauchbar aber man muss sie ja wieder auseinander stecken um sie zu reinigen, die reinste katastrophe, gar nicht weiter zu empfehlen!

Beware! They blocked my review on their website because it wasn’t positive.

‘I used one of these in 2020 and had a great experience. This time it has been a nightmare. I ordered a rental pump to help me wind down my supply to transition to formula feeding after travelling from New Zealand with a 12h time zone change. I ordered it to arrive the day before I got back so it was ready to go when I landed so I didn’t get blockage problems as the baby’s feeding was all over the place after the journey (been through this before). When the pump arrived it was faulty and did not work at all. This meant I was getting pain from oversupply with no working pump to help relieve the problem. I called first thing the next morning and they said they would exchange the pump for a working one but couldn’t get it to me until the next day so was struggling with over supply for 48h by then. I don’t understand why they don’t just plug in the machines and check they work before shipping them to a customer!? I then asked them to extend the return date before the rollover charge to recognise it was almost a week of the 14day period by the time I had a working machines and they refused! I am now having to return it less than a week after it arrived and get hold of a different pump to finish winding down my supply. It’s just been a headache from start to finish…’

Koelelement was lek bij bezorging. Na contact te hebben gehad zou ik een nieuw Koelelement toegestuurd krijgen. Ik kreeg een heel nieuw tasje met Koelelement en 4 nieuwe flesjes. Nog een luxer tasje ook! Heel fijn als ik straks weer aan het werk moet en de flesjes koel moet bewaren!!

The product is defective.
They do not issue refunds.
They won't give a replacement.
They will send a part they think may be the reason their device is faulty.
The customer service agent wasn't a bit sorry for the hassle.

I am never buying any Medela device again

16 day old swing flex pump developed a crack on the click cap which is part of the breast milk collector and they told me "purchase a new lid for £18"...

Clearly a faulty product, will be raising the matter through PayPal if a resolution isn't met.

22/04/24 - Response received from Medela that this is unusual and that they will be sending replacement connectors out to me and apologising for any distress and inconvenience caused. Shouldn't have to have this arguement as a parent of a newborn, but hopefully this will solve my issue.

I am on my second pump which is not working and I have no replacement for either of the pumps. One pump was out of the 12 month warranty, but do you really pay that much money and the pump to not work after 12 months. The other pump was bought in November and has malfunctioned. I am getting the run around and being told to go to Amazon, Amazon states to go directly to the manufacturer. I need to feed my child and I am massively out of pocket.

1st pump we had gifted to us the battery became faulty in 3-months and Medela would not replace (it was bought with cash by relative and receipt was lost). 2nd pump was bought as urgent replacement and arrived faulty. 3rd emergency replacement pump was bought (single pump) and the pump strength is abysmal. Medela is obviously suffering from quality issues and I would highly recommend looking elsewhere.

We purchased a Freestyle Flex pump and used it for around 10 months when our son was born, and all was well. We began to use it again when our daughter was born and it stopped working shortly thereafter. I contacted support and was told that there was no remedy for this issue, and even though the pump had only been used for about 11 months, it was out of the 1 year warranty since it was purchased so no replacement was offered.

Because we have all Medela accessories, we're now faced with the unpleasant experience of needing to buy a new Medela pump, which is essentially a disposable piece of garbage that's not made to last.

They take around 2 weeks to answer their emails and have the gall to state in their auto-reply to inbound emails that their customer service is "award winning." I'll advise all my friends and family to avoid Medela products.

God oplevelse med Medela men mindre god oplevelse hos Babysam på en brystpumpe fra Medela men Medela (Yvonne) var helt fantastisk og hjalp os i mål så min svigerdatter kunne få en anden pumpe der passede bedre. Kæmpe ros til Medela og deres håndtering af sagen. God rådgivning fra Medela og Yvonne var både sød, dygtig og hjælpsom. Kan varmt anbefales.