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2026年8月17日

Thank you for your feedback. We're delighted to hear that you were pleased with the quick delivery of your framed print, especially as this was your first order with us. We really appreciate you choosing Media Storehouse and hope to welcome you back again soon Russell 🙂

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2026年8月17日

Thank you for your kind review. We're delighted to hear that you were pleased with your canvas print Peter 🙂

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2026年8月13日 に更新

Thank you for your feedback, and we're sorry to hear that you were disappointed.

Regarding the cutting, could you please send photographs showing the issue to sales@mediastorehouse.com? This will allow us to review them and, if necessary, refer to our production team.

We would like to let you know that for many (not all) prints, there are two layout choices available:

Print the Entire Image – this keeps the full original image visible and may include white borders depending on the image proportions.
Zoom and Crop – this fills the print area more fully by trimming parts of the image edges.

With regard to the colours, all of our prints are professionally reproduced using high-resolution source files and are not edited prior to production, ensuring they remain a true representation of the original artwork. Images displayed online are optimised for viewing on screens and may appear more vibrant due to backlighting of individual devices. Colours can therefore appear differently in print, and variations may also result from individual screen settings.

Thank you again for bringing this to our attention. We appreciate your feedback and look forward to reviewing the photographs.

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2026年8月11日

We're sorry to hear that you were disappointed with your print.

Our website provides preview images, layout options and size information to help customers choose the most suitable product before ordering. In this case, the print was produced according to the layout selected at the time of purchase. Due to the proportions and resolution of the original image, white borders were necessary to preserve the complete artwork, as further cropping would have removed part of the image.

Many images in our collection are sourced from historic archives and may retain characteristics of the original material, which can differ from modern photographs.

We appreciate your feedback and hope this helps explain the appearance of your print.

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2026年8月10日

Thank you for your wonderful review and for choosing Media Storehouse for your third canvas. We're sorry that one arrived marked, but glad we could arrange a replacement quickly and that it arrived looking fabulous.

It’s good to hear that you’ve been consistently pleased with the quality of our canvases and service. We truly appreciate your continued support and kind recommendation Linda 🙂

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2026年8月10日

We're pleased to hear that you found ordering easy and that your print arrived promptly but sorry the packaging was not what you expected. We use various packaging options all designed to protect prints but do appreciate that handling during delivery can sometimes cause damage.

We're glad the print itself was not damaged, and we'll certainly take your comments about the packaging on board. Thank you for taking the time to let us know Paul 🙂

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2026年8月7日

Hi Martyn

We take great care to package all of our products using standardised packing procedures designed to protect them during transit. While this is generally very effective, we do rely on our delivery partners to handle each package with the same level of care, and we're sorry this doesn't appear to have happened with your order.

If your print has been damaged, please email photographs of both the print and the packaging to sales@mediastorehouse.com. We'll be happy to review the damage and arrange a replacement for you as quickly as possible 🙂

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2026年8月6日

Thank you for your fantastic review Chris.

We're delighted to hear that you've been consistently pleased with both our service and the quality of our posters. Your continued support and recommendation mean a great deal to us and we look forward to helping you with many more prints in the future 🙂

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2026年8月6日

Thank you for your feedback Charles.

We publish detailed product specifications and representative roduct images on our website to help customers make an informed purchasing decision before placing an order however are sorry to hear that the product did not meet your expectations.

If there is anything further we can assist you with, please don't hesitate to contact us directly sending messages to sales@mediastorehouse.com.

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2026年8月5日

Thank you so much for your wonderful feedback.

We're thrilled to hear that we were able to understand your needs and provide a solution that met your expectations. Delivering excellent customer service is at the heart of what we do, so your kind words mean a great deal to the entire Media Storehouse team. We truly appreciate your support and look forward to helping you again in the future Stephen 🙂

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2026年8月5日

Thank you for your feedback. We're sorry to hear that the puzzlesdidn't meet your expectations.

Our 525-piece puzzles are produced in a compact format, so the pieces are smaller than those of a standard jigsaw. Our aim is to provide clear and detailed product descriptions, images, and specifications on our website to help customers make informed decisions and we encourage all our customers to review this information before purchasing. High-resolution files are supplied as provided by the original source and are not edited prior to printing and we strive to accurately represent the original artwork in our products, preserving their artistic character and authenticity.

We appreciate you taking the time to share your experience Diane 🫤

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2026年7月14日

Thank you for your kind feedback Pamela. We're happy to hear that you found our service prompt and efficient. We appreciate your support and look forward to serving you again in the future 🙂

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2026年7月14日

Thank you for your review Monica. We’re delighted to hear that you’re pleased with your Renoir canvas print.

At Media Storehouse, we strive to deliver quality artwork and a smooth customer experience, so it’s wonderful to know we met your expectations. We hope you enjoy your new artwork for years to come 🙂

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2026年7月6日

Thank you for your feedback. We’re delighted you’re happy with both the poster print quality and our service, and we really appreciate your support Steve 🙂

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2026年7月6日

Thank you for your lovely review Nancy. We're delighted to hear that the image was the perfect addition to your collection and complemented your existing framed flower prints so well. It's always rewarding to know our prints help bring a display together exactly as envisioned. We appreciate your support and hope you enjoy your completed set for many years to come 🙂

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2026年6月11日

Thank you for your feedback Camille.

We're delighted to hear that you were pleased with both the canvas prints and the delivery service. Your support is greatly appreciated, and we're glad we could provide a positive experience.

We look forward to serving you again in the future 🙂

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2026年6月3日

Thank you for your wonderful review and continued support John.
We're delighted to hear that you've consistently been pleased with the quality of our products and our service too. It's also especially rewarding to know our efforts have made a positive difference to your experience. Your recommendation means a great deal, and we truly appreciate your loyalty. We look forward to serving you again 🙂

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2026年6月1日

Thank you for your feedback. We are sorry to hear about the difficulties you have experienced with the delivery of your order.

We understand how frustrating it can be to wait through extended delivery windows and to experience a failed delivery attempt, particularly when you have taken care to provide the correct address details.

If you could please email us directly (sales@mediastorehouse.com) with your order number, we would be happy to investigate the matter further with the carrier and review what may have occurred.

Thank you for bringing this to our attention, and we look forward to hearing from you.

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2026年6月1日

We are very sorry to hear that your item arrived damaged and apologise for the frustration this has caused.

We would like to investigate this matter and resolve it for you as quickly as possible. To help our quality control team assess the issue, could you please email (sales@mediastorehouse.com) photographs of the damage, along with images of the packaging and the order number? Photos taken on a mobile phone are perfectly acceptable.

Once we receive the images, we will review the issue promptly and advise on the appropriate resolution. At this stage, there is no need to return the item.

If you have previously contacted us and have not received a response, please accept our apologies. We appreciate your patience and look forward to resolving this matter for you as soon as possible.