Medscope レビュー 375

I ordered my product on the 4th of March and have only received it today, the 19th of March. I received an email a few days after my order to tell me that the product I had ordered had been discontinued and so they had upgraded my order for free from another supplier. I thought, great thats really good.... only over a week later I chase to find out where it is, to then be told that it wasn't available from that supplier and so they had placed another order with another supplier... more time goes by and I've chased again. The customer service rep apologises and tells me they will get an ETA and get back to me...two days pass and nothing so I chase again...This time no apology from the customer service rep for the time it's taking or not getting back to me with an ETA. I'm told it will arrive that day... it doesn't arrive. I send an email to say it hasn't and then this morning it arrives and I receive an email to say "we have proof from DPD that it has been delivered" with DPD photo attathced. Well yes I can see its been delivered now, as I have it...Wheres the decent customer service apologising for the time it's taken and the fact I've had to chase this, also the incorrect information I was given? It just came across rude. I don't think I would use them again just on that basis.

Edit. I have since received an email from a customer service representative apologising for the error in delivery date, which is appreciated.

I ordered 3 items. I was contacted by email to say they didn't have 1 item, despite it being on the website as available. I then received 1 of the 3 items with the 2nd item missing and even received something I hadn't ordered at all. I had to email to see what I'd been charged for and where my 2nd item was to be informed they didn't have this item at all either. The only thing I received is actually useless now given it was a stethoscope name tag and I haven't got the other parts to repair and hence use my stethoscope.

Very efficient service and delivery. Great products. No complaints.

I loved these visors when I first got them a year ago- very comfortable. However, the recent batch I got came rolled, which was not as expected and I have been unable to get the rolled shape out.

I placed an order for some Omron print rolls and after received an acknowledgement email.
Then after a week a trust pilot performance survey request arrived, but no sign of the goods.
I wrote to Medscope who replied saying the rolls are out of stock and only now being placed on order which will mean at least another weeks delay.
Very poor service.

The item was a lovely leather doctors bag and it was fantastic. I had an issue with the order but this was quickly resolved by their team.

A petty as this sounds, the item sent is not the colour that was pictured on the website. I work in the outdoors so I need bright visible gear that is easy to spot in low light conditions and long grass if dropped. I've emailed twice and rang the phone number on their website to see whats available and got no answer. Fast delivery and good pricing, the after sales support is lacking though.
Edit - It's now the 28/03/21, l emailed Medscope as per the request in the reply to this review and still have received no communication from them. Will not buy from again.

Thanks for your prompt action.

The ordering process was good bit it is now almost a week since my order and I have had no items or email with a tracking number

My order arrived promptly, and very securely packaged.

I made an order a week ago. Still haven't received any update

Smaller than I expected, but otherwise ok.

Very happy with the pre-injection wipes, large enough and wet enough for using before one or two injections.

Fast and efficient service. I would fully recommend.

Good prices, really quick delivery.

Not yet received item, yet they are asking for a review. Bizarre.