Mels Cleaning レビュー 

Many thanks to the Missy and her amazing team who helped me fill up a skip quickly and efficiently. Complete with cleaning and hoovering to the point that I swear it was cleaner than when I moved in. They were all easy to talk to and friendly. It was fun where usually I find it really hard.

Cannot praise enough.Super efficient.House was spotlessly cleansed.They worked so hard beyond lmy expectations.Will certainly use them again.

Unbelievable. Don’t use this company. I booked in advance and paid £350 specifying clearly the size of house. Cleaners were a no show two days in a row, even though each day they said they would be there. On the third day ONE man - who had never heard of Mel’s Cleaners - turned up two hours late to deep clean a large family house between tenants. He is being paid £10 an hour, so there is definitely a middle man somewhere! Abi was courteous by email and bafflingly unhelpful by phone. I have now cleaned the house mostly myself - after an eight hour drive - and referred the matter to the bank to redeem payment. I have heard nothing further from Mel’s Cleaning.

Really good, very thorough and precise clean of my home. Swift and hard working and clearly took pride in the work they did

Fantastic service.
Cleaned my father's house prior to completion of sale following him downsizing. Was able to book at quite short notice. Immaculate job done by friendly staff.
Highly recommended

I am sharing my experience so that others may be fully informed regarding the difficulties that I have faced and may think twice before parting with money.

While the practical tasks in relation to cleaning where completed to a high standard, the Company's administration approach to refunds is draining, worrying and creates distress.

The cleaning services I required were extensive and the Company stipulated payment up front on the condition that, should the works complete ahead of schedule, a refund would be provided. It took the Company 5 months to process a £1500 refund. Five months during which I made 12 telephone calls and followed up with countless e-mails - promises of return calls were not followed through.

The Company knew at the outset of the contract (Nov 2021) that the money belonged to my Mother who is 92 and vulnerable. They also knew that failure to provide a refund promptly impacted my ability to fund nursing home fees.

How a Company treats its customers, especially the elderly / vulnerable, matters - it matters because it's the right thing to do. My experience does not reflect well on the Company's culture and values.

Earlier this month, following receipt of a refund, I received an e-mail apology from the Company along with assurances regarding improvements to 'the accounts team and the way that refunds are processed...' which are a consequence of my experience. I'll let readers of this review judge whether this is too little too late.

I can’t thank the lasses from Mel’s Cleaning enough. They did a full clean for my mam and the place is spotless - even the nooks and crannies! Not only that, but they were kind and caring as we have recently lost my dad. Nothing was too much trouble and they went above and beyond what was asked. Thank you so much!

We booked a deep clean and carpet clean for an end of tenancy on the 9th of April and informed the cleaners on the day that we won’t be returning to the property again, asked them to post the keys through the letterbox, in which they informed my partner he’d need to sign a form stating we were happy for them to hold the keys.

Once we left we expected they’d do a good job, the money was paid up front (big mistake) and we throught nothing of it.

That’s until the lettings agency handling the property got in touch with pictures of the carpets, which in 3 of the 4 carpeted rooms hadn’t been attempted and we’re not to a satisfactory standard.

This of course means that the agency would book a new clean and we’d be forced to bare the brunt.

When I got in touch with the cleaning company asking what happened they informed me the clean was fully done, I begged to differ and asked for a refund for the carpet clean, in which they denied as apparently we’d signed a job approval stating we were happy with the work done… how could we possibly have signed a form post-clean with the cleaner when we never returned to the property and they never sent us any pictures of the finished result.

The only images we received were from the agency of 3 unclean bits of carpet.

Mel’s cleaning have failed to provide the ‘approval form’ that we supposedly signed and judging by the responses to other bad reviews here they’ve played this game before. The levels of customer service I’ve received from their agents who failed to get our approval of the work has been shocking.

Looking at the finished job, the fact that they find that acceptable is a damning indictment of the standard of their cleaners and their level of customer care.

Do not use this company.

Edit: they’ve provided the form, that was signed by my partner despite my name being on the form as the customer and the payment coming from my account. This is indeed the form they told my partner was for their permission to hold the keys and to go ahead with the work.

Booking was quick, easy and personable. Abbie was extremely helpful in arranging it all. The cleaning team were incredible, polite efficient, kind, hard working and left it to the highest standards. Thanks to everyone and would highly recommend.

3 ladies turned up as scheduled. They did exactly what they said they would do which was a full clean on a 3 bedroom, 3 bathroom detached house and did a great job! Couldn't fault them. Well done Missy, Dee & Sanya (sorry if this is spelt wrong)

really glad i opted for mels cleaning this time round after a somewhat poor experience with another company
end of tenancy clean completed well and in good time

Our client is over the moon with Mels Cleaning company who came in at the last minuet to help us out

After having a severe bout of poor mental health I had let my housework go to absolute hell. My place looked like an episode of hoarders. I knew I needed to do something but found it overwhelming to even think about doing anything myself. I looked at a few ‘de-cluttering’ and ‘cleaning’ businesses but decided to go with Mel’s Cleaning after seeing they had dealt with similar cases before. Although the quote I received was beyond my own means my family helped and I managed to pay half myself. I was booked in with an appointment fairly rapidly and they turned up on the day. Missy and her partner had to leave after a couple of hours for a business meeting but the two ladies they left behind to do the work were absolute troopers. They worked so hard and got all my rubbish up and bagged (whilst I drove it to the tip) and left my flat so clean and fresh. They were rightly proud of their hard work and wanted to show me everything they’d done (which was a bit overwhelming but I enjoyed their enthusiasm). I can’t thank them all enough for all they did for me that day. Missy and her partner returned at 5pm to pick up the ladies and finish the paperwork. My mental health is still not perfect but I’m working on having a regular cleaning to help out with that. At the end of the day everyone worked so hard and made an improvement to my life. I’m just sorry I forgot your names ladies. Thank you xx

Quite possibly the worst company I've ever had dealings with. I would steer clear of them if you value your time and sanity. In summary, my clean was rescheduled three times and the cleaner did not show up at all on two occasions. In the end got a refund, no clean and will be looking elsewhere. Very poorly organised, poor communication. Following is a play by play of my dealings with them.

I first spoke with them on the 10th of Feb after finding them online. The call handler was polite and sounded knowledgeable. Got me booked in for a clean for the 2nd March. I got an invoice to pay upfront, which I did.

I get a call/text on the 1st to say the cleaner is unwell and the clean rescheduled for the 3rd which was fine. I get an SMS to say they'll be with me at 1.30. At 2 I call the office asking where the cleaners are, turns out they're booked in for 4.30. Unorganized but fine. 5.15 rolls around, no cleaner. I get another call to say the cleaners are running late and haven't left their previous place, would I wait or reschedule for the 4th (Friday). As it was approaching dinner time I agreed to another reschedule. I get a VM left at 4.30 on the 5th saying my clean has been cancelled and will be rescheduled for the following week. Nothing about when. I thought I'd get a call Monday to confirm the new time but no. I had to call them.

They inform me a clean has been booked for 9th at 4.30. Now it's 5pm on the 9th, still no cleaner. I call the office again and they say they'll get in touch with the cleaners and get back to me. I get an SMS at 5.30 saying they're still trying to reach the cleaners and will in touch shortly. Then nothing. No cleaners, no return call or SMS.

You'd think after that they'd call me Thursday (10th) to at least apologize and reschedule but I had to call them. They say they'll try and book it on again for the same week. I insist on a different cleaning crew because clearly the one they had booked was unreliable. To their credit they offered to refund the cost of the clean and do the clean free of charge for the inconvenience. I am assured I'll have a call back by 10.30 to confirm a cleaner. Someone calls at 11 to say the rep I'd initially spoken to was in a meeting and she'd call me back later. 12.30 I call them to see what the hold up is. No cleaner has been booked, they say they'll 'let me know as soon as they can'.

Eventually at 4.30 I have an email to say a cleaner would be coming on Sunday 13th at 10.30/11. Unsurprisingly they did not show up and at this point I decided to wash my hands of this company and find one that can actually provide a cleaning service.

UPDATE TO REVIEW 25/03.
After waiting two weeks for my refund I had to contact them yet again to chase this. First via email, which lo and behold they never responded to, and then via telephone call a few days later. Again I got told I'd get a call back that day and come 5pm had heard nothing. In the interest of fairness when I then called them back I spoke to someone called Tracey who did in fact sort out the refund and called me back 30 mins later as promised so they have one competent member of staff. Abi is completely useless as were a few others whose names I can't recall.
I am now happily employing Cleaning Queen Ltd who are everything Mel's are not. Professional, organised, responsive with cleaners who turn up on time and do a good job. Steer clear of Mel's like the plague.

Where do I start, paid in advance to have an end of tenancy clean and didn’t receive any sort of confirmation so rang and asked if they have received the money they informed me that they had and they would be with me at 2pm I said they was supposed to be at the house for 10 and made sure they they knew the house was furnished and all the white goods needed cleaning, the “cleaners” turned up and started cleaning upstairs they then went on to say they had been called in as the cleaners who was supposed to be there where having “car troubles” and are nothing to with mels cleaning they then went on to say that actually only 1 of the 2 of them was actually a cleaner and the other one was a builder, I had paid £250 for 4 hours with 2 cleaners My partner who was dealing with the house was so shocked and didn’t know what to say but We needed the house cleaning as was doing the key handover to the landlord that evening, a short time later my partner had to go to get some cash out before he left they said to him can you sign some paper work just to say we turned up my partner agreed signed the paper and went to the cash point came back 20 minuets later and they had gone only being there 3 out of the 4 hours they where supposed to be and not showing him any of the cleaning they had done later on that evening we did the inspection with the landlord and honestly didn’t look like the house had been cleaned at all the cupboards where still filthy the fridge, washing machine and dishwasher hasn’t been touched and not cleaned at all floors hadn’t even been hoovered bathroom wasn’t touched, was told the house would be spotless and they needed the 4 hours for 2 cleaners so they could do the skirting boards and all the little details that was the least of the issues the house was no different to when they came I have been calling them now for 2 weeks speaking with different members of the team trying to come to some sort of resolution but nothing I’m now getting charged another £200 from my landlord to get another cleaning company in to do there job, haven’t even received the invoice I have requested at least 10 times a refund would have been good considering the photo evidence I have but nothing as they claim the cleaners are part of mels cleaning and that my partner signed off the clean how could he have done that if one minuet he’s there and they are still “cleaning” and tells them he needs to go out to the cash point but when he returns they had gone so no one to show him the cleaning or to sign it off
I’m really disappointed

FABULOUS!!! highly impressed by both the efficience of the cleaners and also the very precise methods they employ. They managed to do an absolutely smashing job on my aunts bungalow after many years of neglect. The place hasnt looked so clean for years. The girls were wonderful and made sure my elderly aunt was comfortable throughtout their visit and even took 5 minutes out to sit and have a chat with her which really brightened her day after many months of not having any company in the house.
Very very pleased. Thank you

Despite paying in advance, being flexible with days, and being let down twice at the last minute; a week later and I still await a refund. I was assured a refund would be processed last Friday, it’s now Wednesday. Unfortunately I don’t think this company can be trusted presently, a shame it all started so well.

I would like to thank missie and the gang.
They worked really hard made my decisions to get rid of rubbish easy, it all looks so different now.
I will not hesitate too recommend or use them again.
Big Thank You Mels Cleaning

Missy and her team were brilliant when dealing with a very difficult clean we needed doing after losing a loved one
From the office staff to the team that came out it was faultless
Thank you again