Mels Cleaning レビュー 691

Mels Cleaning からの回答

2026年5月25日

Thank you so much for taking the time to leave such a thoughtful and detailed review. Receiving feedback like this genuinely means a great deal to both our office team and the cleaning operatives who work incredibly hard behind the scenes to deliver consistently high standards.
After-builders cleaning is one of the most demanding types of cleaning there is, particularly following extensive works where fine dust and debris seem to find their way into absolutely every surface, crevice and cupboard imaginable. It therefore means a great deal to hear that the end result exceeded your expectations and that the property was left in the pristine, ready-to-use condition you had hoped for.
We are especially pleased that you found the booking process straightforward and well organised. We place enormous emphasis on communication, clarity and efficiency from the very first enquiry because we fully appreciate how stressful renovation and construction projects can often become. The last thing any customer needs at the end of a build is uncertainty, poor communication or avoidable delays when arranging the final clean. Your comments regarding the responsiveness of our office team are therefore particularly appreciated and will be shared with everyone involved.
Your remarks concerning the attention to detail shown by the cleaning team are also hugely valued. Proper after-builders cleaning requires patience, experience and a very methodical approach, and we are delighted that this was reflected in the finished result throughout the property. It is always our aim to transform what can often feel like a chaotic post-construction environment into a clean, fresh and welcoming space that clients can finally enjoy.
We are equally grateful for your comments regarding value for money. We work extremely hard to keep our pricing sensible and competitive whilst still allowing us to dedicate the appropriate amount of time, labour and resources required to complete these specialist cleans properly. Striking that balance is incredibly important to us.
Thank you once again for your recommendation and for placing your trust in Mel’s Cleaning. It was an absolute pleasure assisting with your after-builders clean in Ipswich, and we very much hope to be of assistance again in the future should you ever require our services.
With best wishes,
The Mel’s Cleaning Team

Mels Cleaning からの回答

2026年4月14日

Thank you so much for taking the time to share such a heartfelt review; it truly means a great deal to all of us.
We’re absolutely delighted to hear that Thomas, Leo and Freddy made such a positive impression. They take great pride not only in working hard, but in approaching every situation with care, understanding and respect, so it’s wonderful to know they helped you feel more at ease throughout the day.
We also really appreciate your openness in sharing how you were feeling beforehand. Situations like this can feel overwhelming, and it’s exactly why we aim to create a calm, supportive and completely non-judgemental environment for every client. Knowing that you now feel happier, less anxious, and able to enjoy your space again is the best possible outcome we could hope for.
Thank you again for trusting us to help, it was genuinely our pleasure. Should you ever need us in the future, we’ll be here for you.

Mels Cleaning からの回答

2026年4月13日

Thank you so much for taking the time to leave such a thoughtful and generous review — it truly means a great deal to all of us.
We fully appreciate how difficult and sensitive situations like this can be, particularly when you are coordinating everything from overseas. The trust you placed in us to support both you and your relative is not something we take lightly, and we are genuinely pleased that we were able to make the process feel smooth, straightforward, and well-managed from afar.
Your kind words regarding our team’s approach are especially appreciated. We firmly believe that every situation should be handled with discretion, empathy, and complete respect, and it is heartening to know that this came across in the way we supported your relative. Circumstances such as these are never simply about cleaning — they require understanding, patience, and care — and your feedback reassures us that we are delivering on those values.
We are also delighted to hear that both our office team and on-site cleaners were able to provide consistent support and reassurance throughout. We work hard to ensure that communication is clear, responsive, and reliable at every stage, particularly when clients are managing arrangements from a distance.
It was an absolute privilege to assist you, and we are very grateful for your recommendation. Should you or your family ever need our help again in the future, please do not hesitate to get in touch — we would be more than happy to assist.
With our sincere thanks and very best wishes from everyone here at Mel’s Cleaning

Mels Cleaning からの回答

2026年4月10日

Thank you for your review.
We are, of course, disappointed to read your comments; however, it is important that we provide some factual context for the benefit of prospective customers who may read this.
This booking was completed in accordance with our standard procedures, which include inviting the client to carry out a full on-site inspection at the conclusion of the clean. On this occasion, you attended the property, undertook that inspection, raised a small number of minor points, and those were addressed immediately by our team whilst still in attendance.
Following this, and after being expressly advised to do so only if you were entirely satisfied, you signed our completion form confirming that you were completely satisfied with the service provided. This document represents the contemporaneous record of the condition of the property at the point of completion and acceptance.
It is therefore important to note that the position set out in your review differs materially from what was recorded and agreed at the time. In particular:
• The issues described in your review relate to open and visible areas which would reasonably have been identified during the inspection process that you undertook on-site;
• The only matters raised during that inspection were minor in nature and were resolved immediately; and
• No substantive concerns regarding damage, widespread cleaning deficiencies, or unacceptable standards were recorded at the time of sign-off.
We also note that a number of the concerns referenced in your review were raised only after completion and departure from site. As with any service of this nature, contemporaneous inspection and sign-off are critical, as they provide both parties with clarity and the opportunity to address any points there and then—which, in this case, was done.
With regard to the nature of the service, whilst it was mentioned that the property was a new build, the booking remained within the structure of a standard clean with a defined time allocation. No revised scope for a specialist post-construction clean was agreed. Expectations must therefore be aligned with the service contracted.
In relation to the points concerning footwear, our teams follow established working practices and, as part of our process, floors are cleaned as the final stage of the visit, including mopping on exit to ensure the property is left in a clean condition.
We also carefully reviewed the photographic material provided following the clean. In our view, this material does not evidence the level of deficiency described, nor does it demonstrate damage attributable to our attendance. This position is supported by our own time-stamped completion photographs and internal records.
It is also relevant to note that, notwithstanding the above, the resolution sought was a full refund of the service fee. Given the minor nature of the issues raised at the time, their immediate resolution on-site, and the subsequent signed confirmation of complete satisfaction, such a remedy is not proportionate to the circumstances.
Finally, with respect to the complaints process, we responded in detail and in accordance with our published Terms and Conditions, which form part of the service agreement. These clearly set out the role of inspection and sign-off in confirming completion of the works.
We fully appreciate that expectations can vary, and we regret that you feel dissatisfied. However, based on the contemporaneous evidence, the service was delivered in line with the agreed scope and was accepted as such at the time.
For prospective customers reading this review, we would emphasise that we operate a transparent process which includes on-site inspection and customer sign-off to ensure clarity and satisfaction before departure.
We wish you all the best going forward.

Mels Cleaning からの回答

2026年2月22日

Thank you so much for taking the time to share such a wonderful review.

We’re absolutely delighted to hear that you had such a positive experience with our team. It’s especially rewarding to know that you noticed how focused and disciplined they were throughout the job. We place a great deal of importance on professionalism, attention to detail, and staying fully committed to the task at hand, so your feedback truly means a lot.

We’re also very pleased that the team respected your instructions and conducted themselves in a polite and courteous manner. We understand that inviting people into your home or workspace requires trust, and we never take that lightly. Treating our customers with respect and working in line with their preferences is something we actively encourage and expect from everyone on our team.

Hearing that you feel we “couldn’t have done a better job” is incredibly encouraging. Your gratitude and willingness to recommend us are the highest compliments we could receive. Reviews like yours not only motivate our team but also help other customers feel confident in choosing us.

Thank you again for your kind words and recommendation. If we can ever assist you again in the future, we would be more than happy to help.

Mels Cleaning からの回答

2026年1月27日

Thank you so much for taking the time to leave us such a lovely 5-star review. We’re absolutely delighted to hear how impressed you were with the service and that the flat is looking amazing now!

Our team works incredibly hard to deliver the best possible results, so it’s wonderful to know that the three staff members made such a positive impression. Feedback like this really means a lot to them and to us as a company.

Thank you again for choosing our service and for your kind words – they truly make our day. We’d be more than happy to help you again in the future whenever you need us.

Mels Cleaning からの回答

2026年1月27日

Thank you so much for your lovely 5-star review! We’re thrilled to hear you were happy with the deep clean and that the fridge and oven came up like new ✨We’ll be sure to pass your kind words on to Thomas, Freddie and Leo – they’ll really appreciate it. We’re also glad the communication and payment process put you at ease. Thanks again for choosing Mel’s team, and we’d be delighted to help you again in the future!

Mels Cleaning からの回答

2026年1月16日

Thank you very much, Philippa, for taking the time to leave such a wonderful review and feedback.

It was certainly an “epic” undertaking, involving coordination across multiple time zones and careful execution, and we’re delighted that everything came together so successfully. Knowing that you—and the recipients of the work—were completely satisfied means a great deal to us.

Your kind feedback will be shared with the team who attended the property, and everyone here at Mel’s Cleaning is thrilled that the job went so well.

Mels Cleaning からの回答

2025年12月6日

Thank you very much Siobhan for finding the time to leave us such a lovely positive review and great feedback.
Your comments have been passed onto the team that attended the property and they naturally are super-chuffed, as we all are here at Mel's Cleaning.
Your recommendation of our service means a great deal to us and we can not thank you enough for this endorsement.
Once again, MANY thanks for leaving us a review!

Mels Cleaning からの回答

2025年9月2日

Thank you very much Jayne for finding the time to leave us such a glowing review and positive feedback around our service. You kind words have been relayed to the team that came to the property both of whom are rightly delighted by your feedback and compliments.
Your recommendation and acknowledgement of the value for money our services provide are both very much appreciated. We constantly strive to deliver an outstanding, efficient and cost-effective service and have these acknowledged by you is simply wonderful!
Once again, MANY thanks for your review Jayne.

Mels Cleaning からの回答

2025年8月28日

Thank you very much Joanie for finding the time to leave us such a lovely review and to recommend our services too. Both are highly appreciated by everyone here at Mel's Cleaning.
Your kind words have been relayed to both the office team and the operatives that attended the property and are naturally super chuffed by your feedback.
Once again, MANY thanks for leaving us a review.

Mels Cleaning からの回答

2025年8月27日

Thank you very much Dee for finding the time to leave us a positive review and feedback around your experience in using our service.
We are delighted that you found our service efficient and thorough and our operatives both respectful and friendly - all of which has been relayed to them.
Once again, MANY thanks for your review it is greatly appreciated by everyone here at Mel's Cleaning.

Mels Cleaning からの回答

2025年8月12日

It is very regrettable when customer's are unable or unwilling to accept their own failings, and this reviewer is a case in point.
At the time of booking we direct clients to our copious and clear FAQs that we believe will answer every question we've ever been asked. - sadly this reviewer failed to read these!
We make it CRYSTAL CLEAR that we do NOT work above head height unless specifically requested - sadly this did not register and the conservatory areas that exceeded head height were not cleaned.
We also make it CRYSTAL CLEAR, not only in our FAQs but in our TS&Cs AND we repeat it in the booking confirmation:
'Please be aware that should you be unable to attend, inspect and sign off the cleaning as being totally satisfactory, using our customer satisfaction form immediately after the works have been completed then you confirm you are happy for the cleaning to be completed as scheduled and that once the time booked is completed we have fulfilled and satisfied our contractual obligations.'
We were sadly forced to add this clause to all our bookings as there are way too many scurrilous, lying and cheating chancers that seek to get their money back or make threats around 'court action' or to leave nasty reviews if we don't refund them.
When it comes to the quality of the cleaning, our very high resolution images (there's 40 or so) show that we thoroughly cleaned a very tired and shabby property. This reviewer sent us teeny low resolution images of a very worn wooden floor and long shots of cabinets and then expected us to refund all her fees. sadly, this isn't happening as we did a great job.
Had this reviewer attended the property, as we recommend, at the end of the cleaning and had there been any REAL problems, we would have sorted them out, but of course she chose not to.
And now there's this nonsense about the landlord. Again, this reviewer would be well advised to read up (yes, READ!!!) on tenant and landlord legislation rather than fire off negative reviews laden with half truths and circumlocution of the real issue/s.
What was very telling was the stream of text messages we received before we revealed our high resolution images, they came one by one:

I need a response within the next 20 minutes

I would rather a full refund and get someone else

Seems to be a problem in every room

One of the reception rooms hasn't been dusted at all

None of the cupboard fronts have been whipped (SIC) down. Some of the insides of cupboards haven't been touched

The landlord has said you need to come back and do it again

This is shocking service

This list has now been distilled down into the nonsense contained in this review, and as we said very politely to this reviewer twice - we are sorry but we are unable to assist you further.

Mels Cleaning からの回答

2025年7月31日

Thank you very much Claire for not only making the time to leave us such a positive review and feedback but also for your endorsement and recommendations of our service. Your kind words have been relayed to the team that attended your home and they are obviously delighted by your comments.
We constantly strive to deliver an outstanding service built upon clear communication, a trojan work ethic, compassion and understanding and we're absolutely delighted that we've delivered on all of these!
We are delighted that we have been able to assist you to regain the enjoyment of your home and we all wish you well for the future, you were a joy to work with Claire.
Once again, MANY thanks - your review is VERY much appreciated by the entire Mel's Cleaning team.

Mels Cleaning からの回答

2025年7月27日

Thank you for finding the time to leave us a review. We are pleased that you were happy with the quality of the carpet cleaning and that you found our operatives polite and friendly, but are naturally disappointed that you felt that our service fell far below your expectations.

You had engaged in an email exchange with us around some of the points you raise in this review. However before we were able to garner a response to your criticisms from the team who completed your booking, and subsequently communicate further with you, you chose to publish this rather unfair review as there are MANY omissions in it. We postulate that said omissions are in order to maintain your damning narrative of our alleged shoddy work. For example, you failed to mention ‘grout cleaning’ in your booking request, the details of which were reconfirmed to you by way of a confirmation of the booked service. Had this been mentioned we would have advised you, as we do with ALL clients’ who request it, that it is unlikely to be effective. Furthermore, you also fail to mention that we clearly state both in our terms and conditions and subsequently in the booking information sent to you that:

1. If you are unable to do a walkthrough of the property after the cleaning has been completed it is deemed that all works have been concluded to a satisfactory standard, and:
2. That we make NO guarantee that in the time booked ALL works will be completed

You have also failed to mention that in two of your emails you canvased us for a partial refund.

We provided you with high resolution post-cleaning images that are at some considerable variance to the assertions in your review. We made it crystal clear from the outset how our service works and the extent of the service, particularly in regard to the booked time, the acceptance of our terms and conditions and the limitations therein. It is regrettable that you felt the need to submit a highly negative review before we were able to conclude our email exchanges with you but this, of course, is entirely your prerogative.

Once again, we are sorry that you have been disappointed by our service and that your expectations were not met

Mels Cleaning からの回答

2025年7月25日

Thank you very much Ismail for leaving us such a lovely review. Everyone here at Mel's Cleaning are delighted that you would recommend us - we couldn't ask for more!
We have relayed your comments back to the guys that attended the property and they are obviously truly chuffed too. Once again, MANY thanks.

Mels Cleaning からの回答

2025年6月22日

Thank you so very much Gemma for leaving us such a lovely review and positive feedback around your experience of our service. You very kind words have been passed onto the team and they are naturally delighted!
We constantly strive to not only do a great job but to exceed our clients' expectations and we are so glad that we have for you. We all hope that you can restart enjoying your home and wish you all the b=very best for the future.
Once again MANY thanks.

Mels Cleaning からの回答

2025年5月24日

Thank you very much Ben for making the time to leave us a positive review and to recommend our services. Both are very much appreciated by everyone here at Mel's Cleaning.
Once again - MANY thanks!

Mels Cleaning からの回答

2025年4月21日

Thank you very much Emily for your wonderful feedback and heartwarming review. Your kind words have been passed to the guys who attended your property and they are naturally extremely chuffed, as we all are here at Mel's Cleaning.
Once again, MANY thanks for finding the time to leave us a review, it is very much appreciated!