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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

The ring is perfect. It is very solid even underneath. The back of the ring is thick and as wide as the rest of the ring. It feels very substantial and heavy. I just cannot imagine anyone being di... もっず芋る

5぀星のうち2の評䟡

I paid 30% above the gold spot price, expecting that premium to reflect quality craftsmanship — but I’m not convinced the workmanship justifies the markup. To make matters worse, when I weighed my cha... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Prompt delivery. Traded my mene platinum chains and pendant in for store credit on gold chain and pendant all went very smooth The narrow Figaro chain and dove of peace pendant met my expectations a... もっず芋る

5぀星のうち5の評䟡

I've purchased about dozen Mene gold jewelries starting back in around 2019 and have always been very pleased with my purchases. Their quality is excellent along with their customer service. They're... もっず芋る

䌁業情報

  1. 宝石店

さたざたな倖郚゜ヌスから提䟛された情報

Menē crafts 24 karat gold and platinum investment jewelry™ that is transparently sold by gram weight. By combining innovative technology with timeless design, Menē restores the ancient tradition of jewelry as a store of enduring value.


連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

1390件のレビュヌ

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ネガティブなレビュヌの 87に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち5の評䟡

Mene Jewelry: Golden customer service from another age

Mene is more than a company with great customer service. It is a culture of service that makes you feel like you are back in 1925 and just pulled up a the Monte Carlo Casino in a Rolls Royce driven by a private driver and the door is opened by a butler waiting on your every whim. I know of no other company with better customer service in 2025. Not for cars, food and beverage, hospitality, nothing; and Mene is just a jewelry company.

That is just the service though, and for that alone, the products are worth the roughly 30% premium of the price of the metals. This premium is transparent by the way and well worth each and every cent.

Next, the quality of the gold and platinum is unmatched by anything else in the world. I have travelled to Dubai, and India, and all around the world, and no where on planet Earth is there a better 24 karat gold or PT.999 platinum jewelry. Personally, I love them both, and when I really love a piece I buy it in both gold as well as platinum. Depending on the outfit, you can make one color or the other accentuate your look best.

Mene is a stellar company, with an incredible team, and no, they did not pay me a dime to write this review if you are wondering. I am just a long time fan who appreciates the finer things in life. If you do too, give Mene a try, you will not regret it.

But hey, if for some reason you do, they will make it right every single time.

2025幎3月22日
5぀星のうち1の評䟡

Unprofessional customer service

Their response times are consistently slow, often taking anywhere from hours to days to get back to me. Despite my prompt replies, including responding to their emails within minutes, they still take several hours to acknowledge my communication. Whether I call, live chat, or email, I’m met with delays, and the entire process is characterized by prolonged back-and-forth exchanges.

2025幎3月13日
自発的なレビュヌ
Menē ロゎ

Menē からの回答

Hi Stevie,

Thank you for reaching out. We are sorry about your experience with our team. We aim to respond to all communications within one day and, for urgent matters, within one hour.

Depending on the volume of tickets we receive and the case's complexity, it may take some time to resolve, but we should keep in touch daily for status updates.

We are not able to find any tickets under your name to investigate. Please send us an email to service@mene.com to the attention of our VP of Customer Care so that we can help you.

Thank you,

Menē Customer Care.

5぀星のうち5の評䟡

I had a fantastic experience


I had a fantastic experience with Mene customer service! They provided an excellent selection of chains to perfectly match my pendant, ensuring I found the ideal fit. Their team was also incredibly knowledgeable, offering helpful suggestions on various other items without any pressure. Most importantly, they addressed all my queries efficiently and even made necessary price adjustments, making the entire process smooth and hassle-free. I truly appreciate their dedication to customer satisfaction and will definitely continue doing doing business with Mene. Highly recommended!

2025幎3月15日
自発的なレビュヌ
5぀星のうち5の評䟡

I purchased the Coptic cross and could


I purchased the Coptic cross and could not be more pleased with the quality, look, and feel of this piece. It feels like pure royalty when I step out wearing it. I have gotten so many compliments and inquiries about where I made the purchase. Thank you for your consistency in providing well made, high quality 24k gold.

2025幎3月1日
自発的なレビュヌ
5぀星のうち1の評䟡

Misleading photos

I’ve dealt with MENE once before, loved my order. Recently I ordered a pendant from them. Just got back in town from a trip and it’s been about 2 weeks since it was initially delivered- opened the box and was shocked. The pendant is literally half the size in real life as it looks in pictures - it’s literally smaller than a dime. Pics are doctored on their site. Very very disappointed. This Gemini pendant looks like something you’d gift a baby!

2025幎2月28日
自発的なレビュヌ
Menē ロゎ

Menē からの回答

Dear Jon,

Thank you for reaching out. We're sorry you're disappointed with the size of your Gemini Medallion. We use real product photos on our website, but some products may appear different than their actual size due to photography techniques.

We recently added product dimensions to help our customers.

Our Customer Care team has emailed you to help you replace your pendant with a product you'll love.

Sincerely,

Menē Customer Care

5぀星のうち2の評䟡

I couldn't recommend it any more

The object is very beautiful and corresponds well to the description but unfortunately I cannot rate it better in relation to the absolutely catastrophic delivery service. How a company that calls itself serious like "mene" can choose a delivery service as catastrophic as Fedex, it's not serious. Your company should check the quality of the shipping service even if it doesn't come from them directly.

2024幎12月27日
自発的なレビュヌ
5぀星のうち1の評䟡

They don't tell you the actual width on


They don't tell you the actual width on the website or when my product arrived of my chain. It came in person more thin that I wanted. I complained, they are now telling people about the widths of chains. But not before charging me over 400 dollars for a "restock fee"

2025幎2月21日
自発的なレビュヌ
Menē ロゎ

Menē からの回答

Hi Chris,

Thank you for reaching out. We are sorry about your experience, and we want to help you. Please email service@mene.com to the attention of our Vice President of Customer Care.

Thank you,

Menē Customer Care

5぀星のうち1の評䟡

I ordered it on 2/14 /2025

I ordered it on 2/14 /2025 . I am still waiting for my package !

2025幎2月27日
自発的なレビュヌ
Menē ロゎ

Menē からの回答

Hi Mi,

Thank you for reaching out. Please contact our Customer Care team at service@mene.com with your order number so we can help you.

Your order may contain Crafted-on-Demand items that require extra artisanship to complete. Most pieces ship within a week, but some require additional crafting time.

Sincerely,

Menē Customer Care

5぀星のうち5の評䟡

Commitment to Service and Detail

I have made several purchases from Mene and can confirm the pieces are of high craftsmanship and value. I have also returned pieces without issue, and used their buyback policy for one item. All of their services have been seemless, and I appreciate their commitment to service and detail.

2025幎1月16日
自発的なレビュヌ
5぀星のうち5の評䟡

Figaro Chain / 27.68g

The word ‘Aura’ is derived from the Latin word, ‘aurum’ meaning, ‘shining dawn.’ All refined, 24K Gold, no matter what the shape, is beautiful.
What Mene designs and creates is not only of beauty, but also works of art.
My 24 K, 27.68 grams, Figaro Chain is a beautiful work of designed art, that will always, at the very least, hold its value. It has a discretion about it, but adds elegance. I love Mene’s ethics and transparency. Their customer service is fab!

2025幎1月4日
自発的なレビュヌ
5぀星のうち1の評䟡

Ordered a bracelet as a gift for


Ordered a bracelet as a gift for Christmas. It was too big. I asked to be able to return it and the lady in the chat said yes I had 7 days to request the return. They sent me the return label. Then another lady emailed me and said they were going to charge the 10% buyback fee and the only thing they could do is give me credit. Terrible return policy. Mene responded. Yes that's their terrible return policy.

2024幎12月25日
自発的なレビュヌ
Menē ロゎ

Menē からの回答

Hi Gregory,

When you initiate a return of a Menē item, you must accept our Return Terms. These terms state that returns for a full refund are subject to a 10% restocking fee based on the total price paid for each item.

Many retailers charge a restocking fee to cover the expenses of preparing an item for resale. To avoid paying a restocking fee, you can receive your refund via Menē Credit.

Sincerely,

Menē Customer Care

5぀星のうち4の評䟡

I would like to start off by saying


I would like to start off by saying thank you for making my purchase easy. The packaging was nice and discreet. I love that Mene wrapped the chain in a nice box with a ribbon. My only negative thought was that the image on your website is misleading. The Mene Narrow Chain looks like it’s a bit bigger on the website and when my girlfriend opened it up on Christmas Day, the chain looked like the size of some Reach Floss.

2024幎12月25日
自発的なレビュヌ

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