Menē レビュー 1,390

Received a little while ago. Quality medallion piece, only issue was it arrived with one tiny scratch next to the Mary but was slightly overweight. I’m still happy with it though.

It met the expectation, of this consumer, the product is as expected.

I've been extremely satisfied with all my purchases so far and the customer service has been great, I'll definitely continue purchasing from Menē.

Always a pleasure shopping on mene ! They carry the best of the best pieces, always and forever will buy from mene !

Loved it so much. I haven't been a customer long but love my last three purchases. I'll be back soon for sure.

Nice bracelet. A little thinner that I was expecting. It is adjustable. I plan on adding some charms to it.

If you are going to buy gold…..buy gold 24k Gold. Everything else is not Gold. Mené understands this. This is whyvI do business with them. Beautiful product, packaging and excellent customer service. Thanks a mill, 🙏🏻

Great little/thin bracelet...it will be my daily wear. Simple and minimal. Color of 24K is amazing. Waiting for larger bracelets to become available with a lobster clasp. Custom sizes/lengths would be great addition to the line up for necklaces and bracelets!

You guys deliver quality pieces and quality service on all levels. Happy with every experience and can’t wait to have another piece of quality and service.

Thanks,
Christopher

The gold value they display on there site per item isn’t the current gold value. I received a partial refund because the ring was listed at 10.15 grams and I received it at 9.83 grams. When you sell people on INVESTMENT GOLD. It’s probably not good customer relations to then short them on gold value. I will give them credit and why it wasn’t a 1 because they refunded partial payment. It wasn’t easy, in an email from customer service, Luanne, it sounded like they would refund me. When I called them and Luanne answered she made it sound that I would not get a refund because in their TERMS AND CONDITIONS, the gold can be plus or minus .50 grams. Which I find it ironic they put that in their Terms and Conditions because they know most people won’t read it and it covers them. Eventually, Luanne provided a refund, but I felt like it was not easy to get one. I think being off by .32 grams is a lot and pricey. I will say the packaging was secure and included a book from the owner, certifications which were faded (they sent me new ones). The platinum piece was heavier so I will give credit where it is due.

The jewelry came as advertised, however the bracelet I ordered (37 grams) broke after my wife wore it for just a handful of occasions!

There was a link on the bracelet that was not properly sealed.

For such a premium over the gold spot price (40%) - I would expect higher craftsmanship.

Excellent customer service, beautiful packaging, everything I would want from this experience. Thank you!

I bought a platinum ring for my partner. She wears a 7.5 so I bought a 7 and we are having it resized. The jeweler had never heard of Mene so did a little web research and found it. Where he didn't doubt the rings authenticity (after seeing the website anyway) he pointed out that the platinum ring is inscribed "24k". Platinum is labeled in "fineness" and this, if done by standards, would be inscribed fineness 1000 or simply 1000. He reasoned that the manufacturer process for the gold ring (which was not a realistic choice for an everyday ring as it would be beat to hell in a week it being so soft) was not changed for the platinum version.
Apart from that its been a 5 star experience, the ring is beautiful and everyone is happy.

Matthew Borins VP of Customer care and Nicole provides horrible customer service and kept canceling my order!!! shady person asks to send my id and cc photo and still cancels order. would not recommend and would never use their service again

Edit: "Wire" us the money on 2k product? what a joke that's how fraud/scam works. What company asks for wire transfer without knowing if/when a customer will get the product. Company that tries to scam customer isn't something I want to be part of. You are the one that asked me to order new with an address I will be located in... what a joke

I also,checked the bank and everything is updated and good to go funny company.

I love the jewelry I kept, including the arrow ring, a beautiful chain and a bracelet. However, I had to return several other items because they didn't fit right on me (though very nice pieces). My complaint is about the amount of time it is taking to get customer credit for replacement pieces. I was going to use credit for a gift, but it's taking more than 2 weeks after Mene received the items. I'm disappointed with the delays. However I can't say enough how lovely the products are. Sizing can be a challenge but otherwise it's gorgeous and comfortable to wear.

Mene products are very nice and reasonable, and I like the website. My recent order could've been better, as I order two items for Christmas. When the orders arrived they were boxed and wrapped into a single package. Although the gift was for a single person, I had wanted both items individually wrapped. What if the items were for two separate persons? Disappointed with this action, as I wanted the person to get two separately wrapped gifts.

Excellent presentation when receiving the earrings I gifted my partner in the mail. Also, came with a book on the true value of currency. This is heirloom jewelry that will stay in our family for generations.

I like the pendant I bought, and I am happy with the customer support. I don't know if it was just me or you guys are doing this with every customer, but I received an identity request e-mail, which I saw by mere chance because it was in my junk mailbox. The correspondence that followed took some additional time and I received my purchase literally in the last minute! Also please open a store/shipping location in Canada! Montreal or Toronto will be great! Thank you!

I recently received my Classic bracelet and 4 charms. I think there should be mention that because the gold is heavy, the charms will always slide down, under your wrist. The pictures of course don't show exactly how they will end up as they are posed to have their hand up and the charms arranged so that it does not slide down. In reality, we don't walk around or sit with our hand up instead our hand is often down and when you do, the charms slide down on both sides and end up underneath your wrist and therefore, I'm constantly moving the charms upwards. I'm not sure what the solution is. Unless there's a solution, I have to give three stars. I think there's some misrepresentation without mention of this. The charms are really small but cute and well made but unless there's a hook that would hold the charms in place like most charms do, this may not be something I will be wearing all the time. Unfortunately, I invested to purchase this bracelet and 4 charms and was hoping to wear often but I don't think I can.,

Picture of Wrap Ring was not representative of the actual ring -- the one I got was more "spread out," which on my wife's small fingers didn't work. Sent pictures and asked for replacement. Was denied. So...returned it and got another ring...all the while the price of gold went up...so penalized twice. Not a good experience.