We have been using Message Direct for our business and have been so impressed with their service. The team are incredibly helpful, professional and always happy to assist whenever we need them. The s... ãã£ãšèŠã
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I have worked with Message Direct for a number of years now and they have always been incredibly helpful. Recently, I migrated to a new system and Sophie in particular was absolutely fantastic and h... ãã£ãšèŠã
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We've been using Message Direct to handle our emergency business calls outside of UK office hours since 2022. We're very happy with service levels and the speed of response. Their team are professiona... ãã£ãšèŠã
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We do not have a high volume of calls but it is important calls are answered professionally and passed on quickly. Message Direct certainly tick those boxes! From the quoting phase with Alison t... ãã£ãšèŠã
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Over the course of the last 30 years, weâve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions.
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Very good service!
I would have given 5 stars but there was an occasion when the operator struggled to answer the call in the correct manner. Forgivable on that occasion but really need to sound confident and pronounce the name of our company clearly.
2024幎9æ15æ¥
Message Direct ããã®åç
Good Afternoon Wendy,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Message Direct ããã®åç
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Excellent experience from start toâŠ
Excellent experience from start to finish. Stephanie Turner should be commended for professionalism, patience and persistence. The transfer was smooth and basically everything happened the way it was described and we are now experiencing the outcomes we envisaged. Thoroughly recommended.
2024幎9æ10æ¥
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Message Direct ããã®åç
Good Afternoon Andrew,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Message Direct ããã®åç
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Great service
Great service, communication was second to none, had a small issue which was resolved quickly and efficiently. Regular check ins from Lauren to make sure all was OK. Highly recommended.
2024幎8æ21æ¥
Message Direct ããã®åç
Good Afternoon John,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Good service
Messages are sent to the correct department via email or phone call, the details of the caller are always correct and the message is delivered accurately.
2024幎8æ19æ¥
Message Direct ããã®åç
Good Afternoon Anita,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Really impressed!
Really impressed with the service from Message Direct. Not only is the call answering service well received by clients (who don't notice it is being done by a third party) , but the communication between us and their ops team is exceptional. A very thorough on-boarding process has provided huge reassurance that this is a service to count on.
2024幎8æ19æ¥
Message Direct ããã®åç
Good Afternoon Carl,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Always find the team helpful andâŠ
Always find the team helpful and responsive no matter the time of day or night.
Responses to updates are received and not just with a an automated reply as most companies offer.
2024幎8æ15æ¥
Message Direct ããã®åç
Good Morning Jamie,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Be warned
Be warned, this company put your customers on hold and keep them waiting to make out they are a receptionist when they have no intention of putting a caller through to you. All this practice does is increase the time that they bill you each month. They never asked me or informed me that this is typical of their service and I've complaint and got a blunt response that they are not prepared to compensate me for all the unnecessary call time charged. Plus the frustration of keeping clients holding a deceiving them to think they might get put through to me. Please try Moneypenny instead.
2024幎8æ8æ¥
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Message Direct ããã®åç
Good Afternoon Julie,
Thank you for sharing your feedback. Weâd like to clarify the reasoning behind our call-handling process. The short hold that you mentioned is implemented to mimic the experience of a reception desk, ensuring that callers feel acknowledged and not disregarded. This hold typically lasts only a few seconds and is designed to create a professional and courteous experience for your callers.
We understand that this may not suit everyone's preferences, and we apologise if this wasnât communicated clearly from the start. Please know that we can disable this feature upon request, ensuring your callers are advised immediately that you are not available to take their call.
Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. If you have any further concerns or requests, please don't hesitate to reach out, and weâll do our best to address them. Thank you for your understanding.
Kind Regards,
Message Direct Customer Service Team
Professional and smooth On-Boarding Process
We do not have a high volume of calls but it is important calls are answered professionally and passed on quickly. Message Direct certainly tick those boxes!
From the quoting phase with Alison through on-boarding with the special team, everything has been handled professionally and smoothly.
We would recommend Message Direct for call handling without any doubts.
2024幎8æ7æ¥
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Message Direct ããã®åç
Good Afternoon Dan,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
A lot of new untrained staff keepâŠ
A lot of new untrained staff keep making mistakes in call answering. I was surprised by a large bill at the end of the month although the number of calls received was small.
2024幎8æ5æ¥
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Message Direct ããã®åç
Good afternoon.
Thank you for your feedback. We're sorry to hear about the confusion and the experience you had with receiving calls intended for another clinic in the same building. As we discussed previously, while our operators always strive to quickly identify the intended recipient to minimise the call duration, all incoming calls are chargeable, regardless of their origin. Unfortunately, we do not have control over which calls are directed to your line when it has been diverted to us.
We did suggest a few solutions to help mitigate this issue, but we understand that these were not suitable for your needs. We're always here to assist further if you have any other ideas or require additional support.
Thank you for your understanding, and we are sorry that we were not able to meet your expectations on this occasion.
Kind Regards,
Message Direct Customer Service Team
Working from Home
I work from home and therefore all work calls are received through Message Direct. The calls are put through, announced to ensure I want to accept and then an email confirming all details follows. All staff are polite and clear, its a v good service and ensures I never miss an outside contact
2024幎7æ23æ¥
Message Direct ããã®åç
Good Morning Sara,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
This company has been so helpful andâŠ
This company has been so helpful and friendly.
From initial contact to handing us over to the customer service team after the onboarding process, both Thufayel and Maddie have been great.
Maddie has made particularly helpful suggestions when we were using up our minutes too quickly and with no complaint changed it to suit us better.
People have not noticed any difference between my assistant answering the telephone and Message Direct.
I have no hesitation recommending this company.
2024幎7æ29æ¥
Message Direct ããã®åç
Good Afternoon Julie,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Since we onboarded with Message DirectâŠall of our call answering problems have been resolved
Since we onboarded with Message Direct back in March we are delighted with the service we have received. They have provided the solutions we needed to our call answering requirements and exceeded our expectations in regards to communication and customer service.
2024幎7æ26æ¥
Message Direct ããã®åç
Good Morning Alex,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
It's a very good all round service
It's a very good all round service, we feel we now miss less calls.
2024幎7æ23æ¥
Message Direct ããã®åç
Good Morning Mr Jabs,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Excellent company to work with
My husband and I have run our own small business for many years and are just about to retire. I contacted Message Direct to give notice and was amazed to hear that we've been customers for 27 years! As you can imagine, we wouldn't have stayed with them had we not been completely satisfied by their service which we have found to be excellent. The staff are very quick to deal with any queries and ufailingly polite and friendly. Over the years we've had many of our clients comment on the professionalism of the call handlers which is not only good for Message Direct, but makes our company look professional as well. Messages are passed on accurately and promptly. The whole company deserves their 5*.
2024幎7æ23æ¥
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Message Direct ããã®åç
Good Afternoon Colette,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Top Quality Service
A very reliable service who clearly pride themselves in great customer service. I would highly recommend the service they offer to any business.
2024幎7æ15æ¥
Message Direct ããã®åç
Good Afternoon Dean,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Great service with friendly andâŠ
Great service with friendly and attentive staff, the set up was made really easy for us and the communication has been fantastic throughout the whole process, highly recommend.
2024幎7æ18æ¥
Message Direct ããã®åç
Good Afternoon Steven,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Extremely reliable service
Very capable operators who almost all of the time get details correct
2024幎7æ15æ¥
Message Direct ããã®åç
Good Afternoon David,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Message Direct ããã®åç
Good Afternoon Phil,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please donât hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
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