Message Direct レビュー 

Very professional, friendly and reliable service - have no hesitation in recommending them.

REPLY: Oh how different the tone changes when on a public forum! As a reminder here is just a snippet from your CFO’s email on 31st May:

‘We do not feel that we have in anyway breached the contract between us and we do not feel that the company or any of its employees have acted inappropriately or unprofessionally, as claimed by you on several occasions. We have reviewed the information from you and your letter of claim and feel that we have responded fully to and explained all points you have raised, and have, via my previous email, sought to obtain further information to be able to decide on whether further action is required.

For clarity, we deny any fault and feel we have acted reasonably and professionally. We do not accept your claims for losses and do not feel you have justified your reasons for the claims or your calculation of the values of losses.’

I was promised multiple times that you would update the call preference sheet and that things would improve but they got worse. There was absolutely no contractual obligation to pass on every messages against my wishes - stated multiple times. In fact you breached contract as a result. The problems only arose when you took over - it was fine for years prior to your involvement. There is absolutely a valid legal claim here something you may wish to remember.

ORIGINAL: I was contracted with Virtually There (sadly inherited automatically without any choice following a very silent buyout of the company I originally contracted with) who clearly outsource their call answering service to this outfit who in turn white label their services as Virtually There.

Reading through all these genuine reviews (here and Google), everything is adding up and in line with my own horror story about this absolutely abysmal company and staff.

Not one genuine call message handed over - all were clearly scam and spam calls such as: 'Caller requested to speak with Mylo as he said you have been robbing his bank account and he would like to discuss further. Caller advised he is furious and wants to speak with someone urgently.' I run a professional consultancy business. This is the last thing a busy director wants to be burdened with. Regularly ignored and when escalated to complaint handling kept getting told they would resolve things but nothing improved - it got worse. Evolved into a pre action legal claim matter and appallingly handled by this shameful company and its CFO who collectively refuse to take any responsibility for their shameful conduct.

If you have the fortune to be researching this company before entering the snake pit, hopefully you will be better informed than I had a chance to be.

I have found this company to be efficient and professional when dealing with my clients.

We have been using Message Direct for a few weeks. There were initial teething problems but Kelly has been excellent at responding quickly to ensure these are resolved as soon as possible.

Overall we are happy with the service.

We initially swapped to this company as were unhappy with the service of our last one and the lower fees were attractive. However, we have found that our monthly bill has doubled whist using message direct for the simple reason that calls are showing as taking anything from 4-7 minutes! All they were instructed to do was to take a simple message of who the caller was, their telephone number, name and and email address. How on earth can this take longer than 2 minutes. They are clearly either not terminating calls once they have ended or they are a scam company. There is absolutely no way any call should be lasting 7 minutes. Please do not use this company thinking your bill will stay at the £19.20 they advertise! In fact, please do not use this company at all.

Very efficient and is a huge benefit to our business.

Fantastic professional service. Highly recommended.

Dishonest and complete blaggers!! Be aware any small business looking for help with answering the phones. This company will keep clients on the phones for upto 12 minutes even after they have had a strict remit to work to, just to answer the phone take basic info and pass it on. They do this to keep the clock ticking as they charge per minute.

The feedback I got from my clients was great however their billing and lack of tranparency regarding call length and therefore charges put me off. I agree with other comments that they keep clients on phone for longer than necessary and if you get obvious fake calls from 'inland revenue' or other they will listen to the whole call and then charge you for that. Feel that they are out for the short term gain and not long term users.

On a hole I am happy with the company. I do think they’re trying to keep your clients on the phone longer than needed and I’ve rang myself as a customer and they’ve kept me on longer than I would need it so obviously trying to make extra money which can be a bit misleading, but other than that they do and your calls are professional key customers. They are very good if you’re small business and just need a few calls answering I wouldn’t personally use them for a big company obviously they all add up and it cost a lot of money I think that might be down to training and they put you on hold when you don’t need to put on hold as well, which can be again not needed to try and make extra money . I’m leaving in a couple of months. I’ve put my notice in and will pay my invoices and leave like I said there’s always some into the phone. If you need to speak to someone you’ve got any issues I would give them probably 80% out of 100 if I was , asked what are use again? Yes I probably would use them again on holiday. They have been good to us just got to be honest.

Used Message Direct for a number of years. Fantastic service and have been very helpful in setting up parameters to suit our needs. Highly recommend

I have never known such an underhand, dishonest company.

Completely mis-sold the service and it got worse from there. Calls not being put through, messages not forwarded a d worst of all lies told to our customers (we had call recording from a third party).

We were charged in some cases for 12 minute calls when corresponding recordings showed 30 seconds.

Avoid like the plague.

Very polite staff. Very professional business.

A really helpful, friendly team. Initial issues were resolved and feedback taken on board. Recordings of calls were made available so I could collaborate with the team about how to improve the script. Thanks everyone

I have been a client of this company for the past eight years. When we initially started our partnership, I was highly satisfied with the quality of service. The attention to detail and the efficiency of the telephone answering service significantly contributed to the smooth running of my business.

However, over the last four months, the quality of service has been on a decline. Errors started cropping up, from incorrect client names to even my name being wrongly stated. These mistakes not only caused confusion but also led to a noticeable decrease in efficiency.

This declining service quality was particularly felt during my recent two-week holiday. Despite providing explicit instructions regarding my absence, these were not adhered to, resulting in me having to address work-related issues from Sri Lanka. This greatly disrupted what was supposed to be a relaxing break with my family.

Upon returning and voicing my concerns, the company acknowledged their mistakes. But the proposed solution — a new email address for future vacation notices. I applied to seek reimbursement for 12 mishandled calls via the Customer Service department — were not only inadequate but also ignored.

The final straw came when, despite my recent issues and ensuing discussions, the account manager asked for my contact number, which is readily available in my email signatures. This not only reflected the lack of attention to detail but also hinted at a broader organisational issue.

Considering these persistent issues, I was left with no choice but to terminate our eight-year-long partnership. It's a decision I made with a heavy heart. While I remember fondly the initial years of excellent service, the recent experiences have been stressful and disappointing.

I hope my feedback is taken constructively, and necessary improvements are made. I believe every customer deserves better.

Lastly, I have just been advised that the Review service they use for their 5 star rating is a subscription review service, that is rated 2 stars on trustpilot. I will leave you to draw your own conclusions from these reviews.