Incredible La Pinta cruise of Galapagos South and Western itinerary. Staff satisfied every request to the point of having to be more careful about comments made. Henry, one of our naturalists, instill... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Diego is very responsive and did a great job at asking answering all of my questions. He offered good suggestions and helped me with my timeline. He was patient as we needed to discuss our options wit... もっと見る
Agent was very helpful. She offered several options for my cruise. She answered many of my questions. We had a follow-up meeting to discuss my trip further. I decided to go with Metropolitan Tour... もっと見る
企業が回答しました
Diego has been a great help and has shown great commitment. He has shown a keen interest in our wishes and has come up with excellent recommendations. It has been an invaluable support.
企業が回答しました
企業情報
当該企業による記述
At Metropolitan Touring, we’ve been crafting life-changing journeys across Ecuador, the Galápagos Islands, Colombia, and Peru since 1953. As South America’s leading DMC, we connect travelers with nature, culture, and community, creating meaningful experiences that positively impact both people and the planet. Over seven decades, we've gathered thousands of unforgettable stories from our guests, each one as memorable, significant, and transformative as the next. Every journey fosters profound connections between the traveler, the places they visit, the people they travel with, and the people they meet. Ultimately, we are in the connections business—building experiences that inspire and transform. Let’s explore and transform, together. Explore the Galápagos with Our Premier Yachts For an unparalleled Galápagos adventure, we offer three exceptional yachts: Yacht La Pinta: A 48-passenger luxury vessel featuring 24 spacious cabins, a jacuzzi, fitness room, and a glass-bottom boat for unique marine life views. Metropolitan Touring Yacht Isabela II: An intimate 40-passenger yacht with 20 elegant cabins, offering sea kayaks, a glass-bottom boat, and a sun deck for panoramic views. Yacht Isabela Santa Cruz II: A modern 90-passenger ship with five spacious decks, featuring a science center, hot tubs, and multiple dining options. Crucero Santa Cruz Galápagos Encounter the Galápagos Big 15 Embark on a journey to witness the "Big 15" of the Galápagos—iconic species that define the archipelago's unique biodiversity. These include the Galápagos giant tortoise, blue-footed booby, flightless cormorant, and the only tropical penguin species, the Galápagos penguin.
SPIRIT, PASSION AND VISION
当該企業による記述
- OUR MISSION
- To transform the lives of our explorers through memorable experiences in destinations unique to their nature, history, and culture.
- OUR VISION
- To be the gold standard of excellence in the travel industry in South America.
- OUR COMMITMENT
- Given our origins in the fragile and globally important Galapagos Islands, from our company’s origins, we have sought to be conscientious stewards of the destinations in which we operate and responsible contributors to the well-being of the communities that form part of our value chain. Sustainability is part of our DNA, today embedded into every facet of our operations through the ESG framework and our commitment to creating positive impacts on both people and the planet.
連絡先
Av de las Palmeras N45-74 y de las Orquideas, EC170513, Quito, エクアドル
- (+1) -855-500-0496
- info@metropolitan-touring.com
- www.metropolitan-touring.com
Best Summer Deal 2025
4.9
優良
192件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Metropolitan Touring からの回答
Dear Taylor,
Thank you very much for your kind feedback. We’re delighted to hear that you had a positive experience working with our team.
We really appreciate you taking the time to share your thoughts.
Warm regards,
Metropolitan Touring
Carolina was great
Carolina was great. She was patient with us and answered all of our questions. We are excited for this trip.
2026年3月20日
Metropolitan Touring からの回答
Dear Jason and Regina,
Thank you very much for your kind feedback. We’re delighted to hear that Carolina was so attentive and helpful, answering all your questions.
We really appreciate you taking the time to share your experience, and we look forward to welcoming you on your upcoming trip!
Warm regards,
Metropolitan Touring
Very professional service
Our destination expert was friendly, clear and efficient, and answered all our questions. She curated the tour to our requirements and responded promptly at each stage of the booking, making the whole process smooth and straightforward.
2026年3月14日
Metropolitan Touring からの回答
Dear Sue,
Thank you very much for your kind words. We’re delighted to hear that your destination expert was friendly, clear, and efficient and that the booking process was smooth and tailored to your needs.
Your feedback means a great deal to us, and we appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
Metropolitan Touring からの回答
Caro hóspede,
Agradecemos muito o seu comentário simpático. Ficamos muito contentes por saber que teve uma ótima experiência e que ficou satisfeito com o atendimento.
O seu feedback é muito importante para nós e agradecemos sinceramente por ter dedicado tempo a partilhar a sua experiência.
Atenciosamente,
Metropolitan Touring
Trip processing was easy.
2026年3月12日
Metropolitan Touring からの回答
Dear Jim,
Thank you very much for your kind comment. We are delighted to hear that you found the trip planning and booking process easy and smooth.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
Metropolitan Touring からの回答
Dear Natalie,
Thank you very much for your kind comment. We are delighted to hear that you were pleased with the quick turnaround time.
Your feedback means a great deal, and we truly appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
Excellent Customer Service
We have had a wonderful experience working with Rosa Mena on planning our trip. Rosa not only answered questions via email, but she also made herself available for us to speak on the phone. She answered all of our questions and continues to respond promptly as questions arise for us. We are very excited to be taking this once in a lifetime trip with Metro Journeys.
2026年3月5日
Metropolitan Touring からの回答
Dear Kathy,
Thank you very much for your kind feedback. We’re delighted to hear that Rosa Mena was helpful in planning your trip, answering your questions, and assisting you throughout the process.
We appreciate you taking the time to share your experience, and we look forward to your enjoying this once-in-a-lifetime journey with MetroJourneys.
Warm regards,
Metropolitan Touring
Anddy was very helpful and quick to…
Anddy was very helpful and quick to respond to my questions
2026年3月3日
Metropolitan Touring からの回答
Dear Guest,
Thank you very much for your kind feedback. We’re delighted to hear that Andy was helpful and responded quickly to your questions.
Warm regards,
Metropolitan Touring
Very responsive and knowledgeable team.
2026年2月26日
Metropolitan Touring からの回答
Dear Annabel,
Thank you very much for your kind words. We are delighted to know that you found our team to be responsive and knowledgeable.
Your feedback means a great deal to all of us at Metropolitan Touring, and we truly appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
Metropolitan Touring -excellent choice!
Metropolitan Touring does a fantastic job! I would highly recommend booking a trip with them.
2025年6月20日
Metropolitan Touring からの回答
Dear Anne,
Thank you so much for your wonderful feedback and recommendation! We are delighted to hear that you had a fantastic experience with Metropolitan Touring.
Your kind words mean a great deal to our team, and we sincerely appreciate you taking the time to share them. We hope to have the pleasure of assisting you again on a future adventure.
Warm regards,
Metropolitan Touring
Metropolitan Touring からの回答
Dear Louis,
Thank you very much for your kind feedback. We’re delighted to know that our team provided excellent recommendations and was knowledgeable and responsive throughout your stay.
We truly appreciate you taking the time to share your thoughts.
Warm regards,
Metropolitan Touring
Flormely arranged our trip to Machu…
Flormely arranged our trip to Machu Picchu very professionally!!
2026年2月18日
Metropolitan Touring からの回答
Dear Guest,
Thank you very much for your kind feedback. We’re delighted to hear that Flormely arranged your trip to Machu Picchu so professionally. Providing personalized service and ensuring every detail is carefully planned is our goal.
We truly appreciate you taking the time to share your experience with us.
Warm regards,
Metropolitan Touring
Exceptional service
Rosa Mena provided exceptional service. She was highly proactive, professional, and prepared an excellent itinerary.
2026年2月7日
Metropolitan Touring からの回答
Dear Martin,
Thank you very much for your kind feedback. We’re delighted to hear that Rosa provided an exceptional level of service, supporting you with a proactive and professional approach while preparing an excellent itinerary. We really appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
Metropolitan Touring からの回答
Dear Lisa,
Thank you for your kind feedback. We’re pleased to hear that Edguardo was very helpful and responsive. We truly appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
Fantastic booking experience
Diego Zapata at Metropolitan is an amazing travel expert. He came up with a choice of trips for us to help fit our dates and budget. He was enthusiastic and friendly without being pushy. He wanted the best holiday experience for us. I recommend Diego and Metropolitan Travel to everyone looking to travel in Central and South America.
2026年1月16日
Metropolitan Touring からの回答
Dear LM Aberdeen,
Thank you for taking the time to share your experience with us. We’re delighted to hear that Diego Zapata provided you with thoughtful trip options that fit your dates and budget, and that his enthusiasm and friendly approach made the planning process enjoyable. Your kind words about his dedication to creating the best possible holiday mean a great deal to us. We truly appreciate your recommendation and are glad to have been part of your travel planning.
Warm regards,
Metropolitan Touring
Professional Planning
Melissa asked pertinent questions. Listened to our responses. Made suggestions to fit our trip desires.
2026年1月9日
Metropolitan Touring からの回答
Dear Mick,
Thank you for your kind feedback. We’re glad to hear that Melissa took the time to listen carefully, ask the right questions, and make suggestions that aligned perfectly with your trip preferences. We truly appreciate you sharing your experience.
Warm regards,
Metropolitan Touring
Anddy has been an awesome agent to work with.
Anddy reached out immediately to help us plan a trip with very little time to plan. He was so pleasant and made an itinerary to meet just what we had asked for. He put everything together and once we found our flights, he was able to add and flex and make it even better. Very much appreciate the attention and hard work to help us out.
2026年1月15日
Metropolitan Touring からの回答
Dear Kristen,
Thank you for sharing your experience with us. We’re delighted to hear that Anddy was able to assist you promptly and create an itinerary that perfectly matched your needs, even with limited planning time. Your appreciation of his dedication and flexibility truly means a lot to us. We’re glad to have been part of your travel planning.
Warm regards,
Metropolitan Touring
Great experience
Great company. All the tours, cruises, expeditions were managed very well. All the guides, support staff were very courteous and professional.
2026年1月12日
Metropolitan Touring からの回答
Dear Anuj Jain,
Thank you for your kind words. We’re delighted to hear that you had such a positive experience with our tours, cruises, and expeditions. It’s wonderful to know that our guides and support staff made your journey smooth and enjoyable. We truly appreciate your feedback.
Warm regards,
Metropolitan Touring
Metropolitan Touring からの回答
Dear Bodil,
Thank you for your feedback! We’re glad to hear you were satisfied with our communication. We truly appreciate your comment.
Warm regards,
Metropolitan Touring
The support service is excellent
The support service is excellent - all my questions have been answered!
2026年1月7日
Metropolitan Touring からの回答
Dear Pamela,
Thank you for your kind feedback! 😊 We’re happy to hear that our support service was helpful and that all your questions were answered. We truly appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。