Sadly the delivery was nearer to 5 weeks (actually 4 weeks 4 days) rather than the stated 2-3 weeks. Otherwise ok, but be prepared to wait over a month.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The wine selection is great and prices competitive but having spent quite a lot of money on different wines I'm beginning to wonder if they actually exist as none delivered. Lots of promises about win... もっと見る
企業が回答しました
Firstly, Millesima had a wine in stock which I couldn't find anywhere. Even the restaurant we originally bought the wine in couldn't obtain it for me. Ordering via the website was easy and I receiv... もっと見る
Excellent service where they went above and beyond. At very short notice an order was shipped from France to the UK on time for a special birthday. A special mention to Maeva who even organised a bi... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Millesima is the leader of fine wine and en primeur fine wine merchant since 1983. 2,500,000 bottles in our cellars from the very best vintages produced in Bordeaux, Burgundy, the Rhone Valley, Alsace, Champagne... Over the last 20 years, we have made more than 300,000 deliveries to our 70,000 customers in Europe.
連絡先
87 quai de paludate, 33050 - CS 11691, Bordeaux, フランス
- 08009170352
- agimbert@millesima.com
- www.millesima.co.uk
3.8
ほぼ満足
55件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
5 week delivery
Sadly the delivery was nearer to 5 weeks (actually 4 weeks 4 days) rather than the stated 2-3 weeks.
Otherwise ok, but be prepared to wait over a month.
2026年6月16日
自発的なレビュー
MILLESIMA からの回答
Dear Customer,
Thank you for your patience and please accept our sincere apologies for the longer delivery than expected and estimated.
We appreciate you still found the wine otherwise okay, but we will make sure your comments are shared with our team so we can improve our delivery.
Yours Sincerely,
Millesima Team
Wine selection is great
Wine selection is great. Yes the shipping takes a while but we were clearly made aware of this before ordering. Done 3 orders so far and very happy - thanks
2025年12月4日
自発的なレビュー
Great wine packaged well only complaint…
Great wine packaged well only complaint was it took over a month to arrive so if ordering make sure you order well in advance
2025年10月10日
自発的なレビュー
Hopeless
Hopeless.
Orders being processed but never delivered.
Difficult to contact or deal with.
Not convinced at all by their operation.
2025年5月5日
自発的なレビュー
MILLESIMA からの回答
Dear Mr Lilliman,
We have read your review and are very surprised by it. Since April, you have asked us to refuse all orders placed in your name, especially during your absence, as it seems you have been the victim of hacking.
Thank you for contacting us to discuss this matter.
Best regards,
Millésima Team
Made many orders already and have some…
Made many orders already and have some open subscriptions as well. always great service!
2025年2月23日
自発的なレビュー
Unfair !
Unfortunately, my experience with your company is a very negative one. And mainly the way I was treated was highly unacceptable. One bottle broken and plenty of wine on the other bottles. The reaction of Millésima : you signed off (which is not the case) and we do not have any responsibility. Pictures have been sent of the damaged delivery, but no results. We feel treated in a very unfair manner.
2024年12月16日
自発的なレビュー
MILLESIMA からの回答
Dear Sir,
Thank you for sharing your feedback, and we are truly sorry to hear about your negative experience. Your concerns are important to us, and we regret the inconvenience caused by the damaged delivery and the way you felt treated throughout the process.
Please rest assured that our team has reached out to you directly to resolve this matter and offer appropriate compensation. We value you as a customer and are committed to ensuring a satisfactory outcome.
If there’s anything further we can do to address your concerns, please don’t hesitate to get in touch.
Sincerely,
The Millesima Team
Prompt effective service
Prompt effective service. Wine arrives in good condition and is of the requested vintage unlike some wine suppliers!
2024年12月14日
自発的なレビュー
MILLESIMA からの回答
Dear Sir,
We have read your review and would like to thank you for taking the time to tell us about your experience at Millésima.
Indeed, as we are concerned with the proper conservation of wines during the summer period, shipments are carefully handled according to temperatures, which is why the delivery time was slightly extended.
We are delighted that you liked the wine and thank you for your confidence.
See you soon on Millésima.com!
Yours sincerely,
Millésima Team
Great service
2024年4月29日
自発的なレビュー
Excellent Customer Services
Although the delivery of the product was delayed by a few days, the service provided by the company was outstanding, with them providing me with constant updates relating to the delivery of my product.
2024年5月1日
自発的なレビュー
MILLESIMA からの回答
Dear Sir,
We have read your review and would like to thank you for taking the time to tell us about your experience with Millésima.
We received your email asking about the delivery time for your order. As May 1st was a public holiday in France, we got back to you on May 2nd to inform you that the customs clearance process was underway, which enabled us to organize a first delivery attempt on the 4th and a final delivery on May 7th.
The customer experience being our priority, we sincerely apologize for the inconvenience caused.
We would like to thank you for your confidence, and we look forward to working with you on your next order to make your experience even more pleasant. We remain at your entire disposal.
Yours sincerely,
Millésima Team
Well organised delivery
Well organised delivery
Wine well packaged and matching the order
2024年2月1日
自発的なレビュー
MILLESIMA からの回答
Dear Sir,
We have read your comment and thank you for taking the time to tell us about your experience.
We are delighted to know that you are fully satisfied with the services of Millésima.
Your satisfaction remains the top priority of all our teams. See you soon on Millésima.com
Yours sincerely,
Millésima Team
Excellent service where they went above…
Excellent service where they went above and beyond. At very short notice an order was shipped from France to the UK on time for a special birthday. A special mention to Maeva who even organised a birthday card to be inserted with the package. I would definitely use again and would definitely, definitely recommend. Many thanks
2024年1月4日
自発的なレビュー
MILLESIMA からの回答
Dear Sir,
We have read your comment and thank you for taking the time to tell us about your experience with Millésima.
Maeva was delighted to accompany you from order to delivery, so that you could enjoy your wines at your event.
Your satisfaction remains the top priority of all our teams. See you soon on Millésima.com!
Yours sincerely,
Millésima Team
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