Millets - Bury レビュー 

478
TrustScore 5段階評価の5

4.9

Unit 5, Woodfields Retail Park, BL9 5BY Bury, GB


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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Ordered some boots and Evri failed to deliver, they went straight back to millets warehouse and wouldn’t try to re-deliver. Very bad customer service. Will not be ordering from millets again!.

企業が回答しました

5つ星のうち5の評価

While we were on holiday, we popped into Millets in Bury and came across Scott, who was one of the staff working that day. He was extremely helpful, knew how to relate to us as customers, and walkers... もっと見る

企業が回答しました

5つ星のうち5の評価

Phoned Bury 1184 store regarding Scarpa walking boots which had developed a leak and faulty seam some 6 weeks before the end of their 2 year guarantee period. Was asked quite reasonably to bring in... もっと見る

企業が回答しました

5つ星のうち5の評価

Scott in Bury was super helpful, knowledgeable & personable. He asked me questions to clarify what I was looking for in a shoe. He also shared his first hand knowledge & experience. I tried on a fe... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店

Millets - Bury について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

  • Unit 5, Woodfields Retail Park, BL9 5BY, Bury, 英国

  • 01617 636620

4.9

優良

TrustScore 5段階評価の5

478件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(478)

過去12か月のレビュー数: 5,752

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent help

Excellent help, arrived at the store, got help right away. Friendly and helpful staff.

2024年5月6日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Well doneVisited the Bury store today and the…

Visited the Bury store today and the service from Harry and Emily was first class, it was a pleasure to be greeted politely and courteously.

2024年5月4日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

A++ customer service

All the staff were pleasant and helpful but in particular Callum exceeded expectations on customer service. Helped my wife get the right things for her needs and even explained about ordering things in of we couldn't find her size. He was helpful and charming throughout the time we were there and I complimented him on his service. What a breath of fresh air. Will look forward to shopping at millets bury again in the future especially if he is there. He's a credit to his manager

2024年5月3日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Bury store

Had a great experience in the Bury store today, Callum was very helpful to me and my partner, even offered to order stuff in if they didn't have the size in store. Both himself and the other lady working were very friendly and polite, 10/10 will shop there again 😊

2024年5月2日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Good service

Ri was very helpful, nice and was very good service

2024年5月1日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

5つ星のうち5の評価

Exceptional Service and Expertise at Millets

I had the opportunity to interact with Scott at the Millets store in Bury today, and I must say that the level of service I received was truly exceptional.
Scott greeted me warmly and welcomingly from the moment I entered the door with my daughter. He promptly inquired as to how he could assist and listened attentively as I described the type of expedition kit we were looking for. Following this, he demonstrated his product knowledge and communication skills with impressive results.
Scott spent time thoroughly explaining the features and benefits of various expedition kits, emphasising the key differences and how they would match my daughter specific needs. They explained things in a clear, concise, and tailored way, making sure I felt informed and able to make the best decision for myself.
Scott's demonstration of the expedition kit was a standout aspect of my experience.
He carefully explained the purpose of each component and how it would perform in various outdoor conditions. I found the level of detail and hands-on approach to be easy to visualize how the kit would work in real-world scenarios.
Scott remained professional and patient during our interaction, answering all of my questions and concerns with a genuine desire to provide the best possible solution.
I walked out of the store feeling confident in my purchase and appreciative of the exceptional customer service I received.
I highly recommend Millets store and Scott, if you need an expedition kit or outdoor gear.

2024年4月27日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

5つ星のうち1の評価

Disappointing

Encouraged to place order in store instead of online. Informed that I would receive a confirmation email. No email has been received to date some days later and the order has not been delivered. Disappointing experience.

2024年4月10日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

5つ星のうち5の評価

We had spent time in bury looking for…

We had spent time in bury looking for what we wanted, with no avail and came to the shop looking for one thing really bit left with everything we needed. The welcome & attitude of Scott & Ri was exceptional. Extremely welcoming & relaxed. An item we had really liked but not in our size has been arranged to be delivered to our home. We have shopped at this store before and are never disappointed with the exceptional service. This should be a flagship store for staff training not only for millets but for customer service in general.

2024年4月15日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

5つ星のうち5の評価

Terrific Service

Great service today from Steven. I was after a waterproof jacket and trousers and he helped me with various options and sizing. Nothing was too much trouble. Steven did you proud Millets. Thanks again.

2024年4月13日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

I came instore today to purchase some…

I came instore today to purchase some items for hiking. I was approached by a member of staff - Ryan. He was really helpful and welcoming. Explained to me about nearer stores as I mentioned I drove 35 minutes. Gave me a few suggestions on backpacks. Thank you for fantastic service and quick on checkout too so no queuing.

2024年4月12日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Good prices/customer service

Good prices. Excellent service and advice from Callum

2024年4月12日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

5つ星のうち5の評価

Excellent customer service today

2024年4月9日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Bootiful birthday boots

Scott assisted me with my search for some walking boots. Scott was very friendly, helpful and generous with the time and attention I was given not to mention the birthday discount I received. A really positive shopping experience the cashier was very polite and courteous too. Very happy with my boots and would encourage my friends and family to shop at Bury shop based on my experience.

2024年4月6日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Friendly and knowledgeable customer…

Friendly and knowledgeable customer service by Ri.

2024年4月3日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Emily at Bury 1184 was so helpful in…

Emily at Bury 1184 was so helpful in advising me on the best walking boots and how they should be onwardly cared for to ensure longevity

2024年4月1日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

5つ星のうち5の評価

Very good service

Very good service

2024年3月28日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

5つ星のうち5の評価

Very friendly staff

Very friendly staff, especially Harry- he was very useful in helping me with purchasing equipment for my Gold Duke of Edinburgh Award

2024年3月24日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

5つ星のうち5の評価

Excellent service from Ri.

Excellent service from Ri.

2024年3月21日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Friendly staff and efficient processing…

Friendly staff and efficient processing of my refund. Harry was very helpful in advising me about socks and other offers.

2024年3月16日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

5つ星のうち5の評価

Excellent service and advice

Excellent service and advice. We are very pleased with our purchases today.

2024年3月13日
自発的なレビュー
Millets - Bury ロゴ

Millets - Bury からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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