Millets - Eastbourne レビュー 

904
TrustScore 5段階評価の5

4.9

146/148 Terminus Road, BN21 3AN Eeastbourne, GB


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5つ星のうち1の評価

Unable to make a warranty return on some leaking boots because the shop in Eastbourne has closed down. The online Portal does not include any information about warranties or returns outside the in... もっと見る

企業が回答しました

5つ星のうち5の評価

Eastbourne Branch Mon 16SEP24 15:06 In Store Receipt: 00300-2-86709 Kiosk Ref: 360130925 For Delivery Receipt: Order Number: 360130925 Assistant Henry Mason :- Henry helped by explaining the i... もっと見る

企業が回答しました

5つ星のうち5の評価

Alison was amazing today with my son, she made great recommendations. She let us take our time in trying on the shoes and she gave lots of explanations for each types of boot/shoe. Very patient, kind... もっと見る

企業が回答しました

5つ星のうち5の評価

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest. Lauren was so helpful and pat... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店

Millets - Eastbourne について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

  • 146/148 Terminus Road, BN21 3AN, Eeastbourne, 英国

  • 01323 409340

4.9

優良

TrustScore 5段階評価の5

904件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(904)

過去12か月のレビュー数: 5,729

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

If anyone needs walking boots- go and…

If anyone needs walking boots- go and see Phil!! He’s extremely knowledgeable and helpful and was able to narrow down the varied choices and options with ease. I will absolutely be recommending to friends, thanks Phil!

2024年12月19日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Hugh was very knowledgeable and keen to…

Hugh was very knowledgeable and keen to help

2024年12月1日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Very helpful and very polite

Very helpful and very polite, and the staff knows what they’re talking about

2024年12月14日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Phil at Eastbourne Millets went out of…

Phil at Eastbourne Millets went out of his way to help me with purchasing the right hiking boot for my new year adventures!!
Nothing was too much trouble for him and his advice and knowledge was exceptional!!!
Thank you Phil for finding me a very comfortable boot for my funny feet!!!

2024年12月9日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Incredible team here at Millets in…

Incredible team here at Millets in Eastbourne.

We dealt directly with Phil and Tracey both of which very professional and knowledgeable on all the products.

Me and my girlfriend were after travel back packs for a 6 month venture across the south east of Asia.

And Phil and Tracey offered up their time and advice happily!

Great experience overall.

Safe to say I will be coming back for any other needs in this category.

Thanks Phil and Tracey!

2024年12月7日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

5つ星のうち5の評価

Having severe osteoarthritis in my big…

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest.
Lauren was so helpful and patient trying to help me. She even measured my feet which I can’t remember happening since I was a child.
Attentive throughout Lauren repeatedly went and found boots for me to try on. I think we probably got through 7 or 8 different sizes and styles before I settled on a pair of Merrell Accentor 3.
Huge thanks to Lauren for her help and patience.

2024年12月5日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Friendly service and professional…

Friendly service and professional advice. Totally recommend! Thank you Lauren for your help 🙂

2024年12月3日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

5つ星のうち5の評価

Went to buy a Berghaus jacket recently…

Went to buy a Berghaus jacket recently and met with Lauren who works there, absolutely brilliant customer service, helped me with knowing what jacket was for my needs and was generally a happy person with a service with a smile! Would recommend!

2024年12月3日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Phil was awesome!!!!

Phil was awesome! Very friendly professional and helpful! Will certainly come back if I need anyhting else! 😄

2024年12月2日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

5つ星のうち5の評価

Phil helped me choose a new pair of…

Phil helped me choose a new pair of walking shoes, excellent customer service!

2024年12月2日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Tracie and Henry were both very kind…

Tracie and Henry were both very kind and helpful.

2024年12月1日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

5つ星のうち5の評価

Excellent service

I'd like to leave this review as an acknowledgement of the fantastic service I received at Millets Eastbourne branch from Phil who went above and beyond to assist me with all matters. Fantastic service I was made to feel feel very valued as a customer and a big thank you to to Phil. Excellent experience around. Thank you to all staff. "I'll be back".

2024年11月21日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

5つ星のうち5の評価

Excellent customer service

Excellent customer service. Phil was very helpful in helping me choose the clothing I was looking for.

2024年11月15日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Quality and excellent customer service

While we went into Millets to get some good quality items in the sales, the customer service we received from Henry in the Eastbourne Branch was excellent.

Will definitely return.

2024年11月24日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Never before was shoe shopping such an…

Never before was shoe shopping such an insightful experience! My feet are dramatic 😂 (5.5 and too narrow for most brands). The people at Millets were super helpful. Lucky to have run into Phil - he took one look at my feet and understood what I needed and what won’t work. I was also short on time and rush buying right before the hike. Phil was patient and made sure the shoes are fit for use in the long run. Great experience!

2024年11月17日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Huge shoutout to Phil…

I want to give a huge shoutout to Phil at the Eastbourne branch of Millets for his exceptional customer service. Phil is incredibly knowledgeable about footwear, and his expertise helped me find the most suitable hiking boots for my needs. This isn't the first time I've turned to Phil for help with buying boots, and once again, he went above and beyond to ensure I found the perfect fit.

He’s always so helpful, patient, and attentive, making the whole process smooth and enjoyable. It's rare to come across someone so dedicated and passionate about what they do, and it’s clear Phil truly cares about providing the best experience for his customers.

I’ll always return to this branch for my outdoor gear, knowing I can rely on Phil’s fantastic advice and service. Thank you,

2024年11月23日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Phil couldn’t have been more helpful…

Phil couldn’t have been more helpful when we were looking for a new pair of walking shoes. In our opinion he went above and beyond, even coming in to work on his day off to help out the staff.

2024年11月19日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

5つ星のうち5の評価

Great sales assistant

I went in to buy a straight replacement from my last hiking boots (I don’t really hike, I just walk around my allotment a lot). I asked for a size 7 from a young assistant who radioed for someone else and a lovely man called Phil appeared.
Phil took me the boot section, invited me to sit down while he measured my feet and lent me chunkier socks to put over my thin socks, advising me that although people buy footwear in the morning, it’s better to do that in the afternoon and feet often swell over the day.

Anyway, Phil bought the boots I requested but on checking how my feet stood in the boots said that my choice isn’t a great boot shape for my feet. He got me a slightly different pair (same price, nicer colour!) which I tried and this is the pair I have now, to wander about inside the house this afternoon to be sure they fit well.

Phil also showed me a different way to secure my laces so the boot doesn’t grip my ankles, a vast improvement.

Yes, I spent much more time in the shop then I planned to but I’m glad Phil was working this morning.

2024年11月23日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

5つ星のうち5の評価

I went in your shop in Eastbourne

I went in your shop in Eastbourne, I have been in many shoe shop over the last year, I went in because me trainers are leaking, it's the first time I've been in a shoe shop for many years and had the help and advice given to me with such professional advice and help,Phiand Laura are so friendly and helpful,,,thank you Phil and Laura so much.

2024年11月22日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

5つ星のうち5の評価

I was after real quality gear to get me…

I was after real quality gear to get me through the winters walks. Henry and Jason assisted with great advice, making sure I left with what I come in for. Great service. Thankyou guys.

2024年11月20日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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