Millets - Uckfield レビュー 

749
TrustScore 5段階評価の5

5.0

136 High Street, TN22 1QR Uckfield, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Visited to buy some new walking boots. Phoenix helped me choose a suitable pair, ensuring correct fit and gave a lot of good advice. Really impressed with the service and would definitely recommend v... もっと見る

企業が回答しました

5つ星のうち1の評価

Brought two back packs online, only one delivered, Response from customer service, was disgusting, hung up on my call, still waiting for a reply and a refund or my second bag to be delivered

企業が回答しました

5つ星のうち5の評価

Simon was very helpful with my preparations to walk the Camino de Santiago. He has a wealth of knowledge around walking boots and lacing configurations! He offered friendly, constructive advice and I... もっと見る

企業が回答しました

5つ星のうち5の評価

Great service in Uckfield store Size of shoe in the colour I wanted not in stock but ordered on-line for store delivery & arrived the following day!|

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店

Millets - Uckfield について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

5.0

優良

TrustScore 5段階評価の5

749件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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5.0

すべてのレビュー

(749)

過去12か月のレビュー数: 5,729

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Brilliant service

Brilliant service. One of your colleagues (sorry, didn't get your name but you were on crutches and waiting a knee op), was so helpful. He took time to talk, listened and gave such good advice on how to buy the right type of shoes/boots. From getting the right size, how to lace the boot as needed for the stance of my feet but also, the reason why I've been wearing my boots out at the back of my heels so quickly over the years! It all just made sense. Thank you again for your help - a big asset to the company (and good luck with the knee op too).

2026年3月27日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

5つ星のうち5の評価

Exceptional service

We were very impressed with the knowledge the gentleman gave us ( sorry didn’t get his name but he was on crutches) my husband wanted a pair of walking boots, he took the time to ask various questions and gave us some great advice also how to lace the boots for the best comfort. We are not local but would make the trip again if we need anymore walking boots. He is an asset to your company.
Also made our dog very welcome too.

2026年3月24日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

5つ星のうち5の評価

Great very helpful people

Great very helpful people

2026年3月12日
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

5つ星のうち5の評価

Excellent experience

My son needed walking boots for his upcoming DofE and Simon was incredibly helpful and knowledgeable. He spent time with us asking questions, observing my sons natural stance and the way he walks (leading my son to refer to him as a detective!). He gave us advice on how to wear the boots well, do them up for best comfort and how to look after them. An extremely positive experience. Thank you

2026年3月17日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Amazing customer service

Went into the store during the week to look for a pair of walking shoes having put off buying for a while as I find it difficult to know what to buy having foot troubles. The staff were very welcoming and Simon came over to ask if I needed help. I explained my problems and he went out of his way to help me find a pair of shoes that were comfortable. He explained what I needed to look for and what to avoid. He showed me a better way to lace shoes in order for them to be comfortable. He didn't present me with a really expensive pair of shoes( which was my concern with all the help I was getting!) but a pair that fitted so well. My daughter and I were very impressed with his knowledge and his willingness to help. Thank you

2026年3月11日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

5つ星のうち5の評価

Had visited the Uckfield store but they…

Had visited the Uckfield store but they didn't have the boots in stock. They very kindly brought out other options in the brand to check for sizes. The staff were cheerful, helpful and very courteous, thank you so much, it was because of this service that we had the confidence to order them online.

Ordered the boots, which were delivered 2 days earlier than expected. Another great service from Millets.

2026年3月6日
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

5つ星のうち5の評価

Great customer service

I visited the Uckfield store on 28th February.
Issac was extremely knowledgeable and helpful. Nothing was too much trouble.

2026年2月28日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Very good service

We bought some walking poles to assist my wife’s mobility. The gentleman who served us was very helpful and gave good advice to enable us to make an informed decision about what to buy.

(This purchase was on 21/2/26 but your app wouldn’t allow me to enter a date)

2026年3月2日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Simon is brilliant!!

The service from Simon today was excellent! He gave brilliant advice, even when that meant that we didn’t need to buy something from you. We bought boots and he fitted them expertly and gave great advice. We’ll definitely be back!

2026年2月28日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

I needed to buy thermals for a family…

I needed to buy thermals for a family member and Andy helped me find the correct ones, which my family member was very pleased with. Thank you Andy!

2025年11月25日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Helpful and friendly team

We’ve always found the team in Millets Uckfield to be friendly and helpful, and on our recent visit Andy was no exception. There was no need for us to travel far, with his help we found what we were looking for locally.

2026年2月21日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Ben was knowledgeable about the hiking…

Ben was knowledgeable about the hiking boots & helped advise on the best ones for going to snowy Sweden. He helped with finding the best socks as well.

2026年2月16日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Great service and the uckfield branch…

Great service and the uckfield branch always give useful advice and information on products etc I need as a scout leader but as item not in stock I ordered from internet.

2026年2月8日
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

5つ星のうち5の評価

swapped - no problems

I had a pair of Peter Storm boots given to me for a birthday present (awesome boots btw), 2 months later, the soles had come away. Going into the store and explaining to Andy, and without a receipt, they changed them right away without question. I antisapated to be turned away, that's why I wore them into the store, only I was leaving with a brand new pair. - Thanks Andy and co !

2026年2月11日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

5つ星のうち5の評価

Professional and knowledgeable

Popped into store to look for walking boots. Was looked after by Josh who was knowledgeable and had a nice manner. He asked me budget and types of walking and suggested several styles. After trying on several pairs, a decision was made and over the moon with my choice.

2026年2月7日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

5つ星のうち5の評価

Outstanding customer service by Isaac

Isaac very politely asked me if I needed help within a few minutes of me entering the shop and browsing the waterproof jackets. This was very welcome as I had some specific requirements. Isaac very quickly understood what I was looking for and provided a selection of jackets for me to try on. He was extremely knowledgeable about the products too which was really helpful. Undecided about two jackets, he also helped me to make up my mind by discussing the reasoning behind my purchases. I left the store feeling impressed with the outstanding customer service. Well done, Isaac - you are a true asset to Millets!

2026年2月7日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

5つ星のうち5の評価

I was looked after today by Andy who…

I was looked after today by Andy who gave excellent customer service, very friendly and helpful.

2026年2月6日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Knowledgeable assistants

This afternoon I took my two boys in to get fitted for walking boots. Simon was incredibly attentive, knowledgeable and helpful. He engaged well with the children and was very thorough in getting the right fit. Would highly recommend the store.

2026年1月29日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Very Helpful

Simon was very knowledgeable regarding all aspects of walking boots and I found this very helpful

2026年1月23日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Walking boots purchase

I needed to buy new walking boots and I had one of the best shopping experiences in your store. Unfortunately I didn't ask the name of the guy who served me but he is currently on crutches. I received great informative advice on which ones to buy and how to look after the boots. Would definitely recommend.

2026年1月21日
自発的なレビュー
Millets - Uckfield ロゴ

Millets - Uckfield からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

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