Had some issue with furniture delivery dates: The website allows to select dates that the courier company later said they cannot do because they are in the area only every 2-3 weeks. Long story short... もっと見る
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My experience of dealing with this company was exceptional. I would not hesitate to recommend the company and their excellent customer services. The ability to use their WhatsApp facility was most... もっと見る
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I’ve had a great experience with Millie&Jones when I bought a bunkbed for my daughter from them. The bed quality was excellent and when I had a small issue with one part- they sent replacement straigh... もっと見る
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The bed is absolutely beautiful. Clearly high quality materials used. Would have given five stars if it wasn't for the absolutely horrendous instructions. Please start putting stickers or something on... もっと見る
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企業情報
Millie & Jones について
当該企業による記述
Millie & Jones is a family-run business dedicated to supplying thoughtfully designed beds for children, teenagers, and growing families. We focus on quality craftsmanship and practical design to create stylish sleeping spaces that work effortlessly for everyday life.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
Customer service you can rely on
当該企業による記述
- From our family to yours
- We take pride in our exceptional customer service. As our family business has grown, we’ve ensured that prioritising our customers remains at the heart of everything we do.
Free Delivery On All Orders
Flexible Delivery Options
We offer free delivery on all orders, giving you the flexibility to choose what works best for you. Need your order quickly? Next working day delivery is available at no extra cost. Prefer to schedule a convenient time? You can select a flexible delivery date that suits you. Once your order is confirmed, you'll receive updates via text and email, including a 3-hour delivery slot, followed by a call 60 minutes before arrival to ensure a smooth and hassle-free experience. 🚚✨
連絡先
Hemel Hempstead, 英国
- 020 8264 0042
- support@millieandjones.co.uk
- www.millieandjones.co.uk
Seasonal Sale Up To 50% OFF!
4.5
優良
263件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very personal attention.
Very personal attention.
After purchasing I immediately spread the word to friends about the exceptional customer service. Very pleasant lady who helped me endlessly!
2025年12月5日
Millie & Jones からの回答
Hi Clare,
Thank you so much for your kind words, this really made our day! We’re delighted to hear you had such a positive experience, and we truly appreciate you recommending us to your friends.
I’ll be sure to pass your lovely feedback on to the team, especially to the lady who helped you, she’ll be thrilled to hear it!
Thanks again for choosing Millie & Jones and thanks for planting five trees 🌿
Florence Guest Bed and Trundle
Great service and such a lovely bed and trundle. Very comfortable and our granddaughter loves it. Exactly what we were looking for.
2025年11月21日
Millie & Jones からの回答
Thank you for the lovely review Maria!
Great truckle bed, dodgy packaging
The bed itself was exactly what we ordered and was delivered on a day convenient to us, which was great.
However, the way in which the underbed drawers were packed meant that the runner mechanisms were squashed and bent, and therefore no longer working. We decided that it would be simpler to buy new runners ourselves, rather than complain, repackage the bed and return it, only to find the same problem with the replacement.
2025年11月5日
Millie & Jones からの回答
Hi Leonie,
Thank you so much for your review, we’re really pleased to hear the bed arrived exactly as ordered and on a delivery day that suited you.
I’m so sorry to hear about the runners on the underbed drawers. That’s definitely not the experience we want for our customers.
If you had reached out and sent us a quick photo of the issue, we would have dispatched replacement runners free of charge on a next-day service. It’s a very rare occurrence, but on the occasions something does go wrong, we don’t mess around, we sort problems fast and with no hassle for our customers.
If there’s anything else you need at all, please don’t hesitate to get in touch, we’re always here to help. And thank you again for choosing Millie & Jones… and thanks for planting five trees with your order! 🌱
Warm regards,
The Millie & Jones Team
Lovely bed
Lovely bed, pretty sturdy. Comfortable futon mattress. It was very well received 😊
2025年11月28日
Millie & Jones からの回答
Hi Lisa,
Thank you so much for the lovely review and thanks for ordering through us!
Kind regards,
Millie & Jones
Good efficient service but!
Good efficient service, but the table was a huge disappointment for the price. You cannot put a single thing on it without it scratching the table. Within days the table looked awful.
Very expensive for the quality!
2025年11月11日
Millie & Jones からの回答
Hi there,
Thank you for taking the time to share your feedback, we really appreciate it, and we’re glad to hear you were happy with the service you received.
We’re genuinely sorry that the table didn’t meet expectations. We had been trialling a small number of children’s tables and chairs from a new supplier, but after reviewing customer feedback, we’ve now removed them from our website. Our main focus has always been on children’s beds and guest beds, where we pride ourselves on delivering the highest level of quality.
Thank you again for helping us improve. If there’s ever anything we can assist with in the future, we’d love the chance to do so.
Kindest regards,
Millie & Jones
5 stars!
Bed is great! Daughter loves it but it’s also great quality. Customer service was excellent. We paid for the build and worth every penny.
2025年11月26日
Millie & Jones からの回答
Thank you Stephanie!
Glad to hear your daughter loves the bed and that our customer service was excellent.
Please don't hesitate to reach out in future if you ever need us.
Kind regards,
Millie & Jones
My son loves his bed
My son loves his bed. The bed is really solid and great quality.
The desk is a good size, a lovely comfy futon that doubles as a bed for sleepovers.
I opted for the guys to build the bed. Very nice and professional service.
The bed looks amazing.
2025年11月26日
Millie & Jones からの回答
Hi Amy,
Thank you so much for your lovely review! We’re really happy to hear your son loves his new bed, the futon is such a great touch for sleepovers and it’s wonderful to know the desk space is getting good use too.
I’ll be sure to pass on your kind words to the assembly team, they’ll be delighted to hear they made a great impression.
All the best,
Millie & Jones
Friendly, helpful & reliable company
Fantastic company who are helpful, friendly and offer the best service out there. I have just bought a bed from them for a teen and they offered advice when purchasing & the delivery was swift and efficient. It is a sheer pleasure doing business with this company & I will definitely he using them again.
2025年11月27日
自発的なレビュー
Millie & Jones からの回答
Hi Ally,
Thank you so much for the wonderful review! We’re delighted to hear that you had such a great experience and that the bed was a perfect choice for your teen. Our team always loves helping families find the right fit, so your kind words mean a lot.
We’re thrilled delivery went smoothly too, that’s exactly what we aim for with every order.
Thank you again for choosing Millie & Jones
Excellent Customer Service and a Beautiful High Sleeper Bed
We recently purchased a High Sleeper bed for our 12 year old daughter. Although only one of the four boxes was delivered on the scheduled shipping day and the remaining three arrived five days later. We had the chance to experience the company’s excellent customer service. They responded promptly and helpfully at every step, ensuring the delivery issue was resolved as smoothly as possible. A special thank you to Josie for her kindness and support throughout the process.
As for the product itself, assembling it took us a bit of time as we chose to build it together as a family, but the instructions were clear and easy to follow. Each piece was clearly numbered, which made the process much simpler. The bed is beautifully designed, sturdy, and of great quality. Most importantly, our daughter absolutely loves it.
Overall, despite the initial delivery hiccup, we’re very pleased with both the service and the product.
2025年11月19日
Millie & Jones からの回答
Hi Muge,
Thank you so much for taking the time to leave such a thoughtful review. I’m really pleased to hear your daughter loves her new high sleeper, that’s what it’s all about.
Sorry again for the initial delivery hiccup, but we are glad our team were able to get everything sorted quickly for you. We'll make sure Josie sees your lovely feedback, she’ll be over the moon to know she made a difference.
It’s great to hear the assembly went smoothly and that the clear instructions and numbered parts helped along the way. Building it together as a family sounds like a lovely moment in itself.
Thanks again for choosing us and thanks for planting five trees! 🌿
Millie & Jones
Brilliant service
Brilliant service. The quality of the beds we brought were top notch. Very quick delivery and service was faultless. Recommend.
2025年11月5日
Millie & Jones からの回答
Thank you for your lovely review Rebecca :)
Grandaughter delighted with her bed.
Delivered on time to upstairs room. Clear assembly instructions. Good design and quality product.
2025年11月4日
Millie & Jones からの回答
Hi Joyce,
Thanks so much for taking the time to leave a review and we are glad you were happy with the overall experience!
Kind regards,
Millie & Jones
Excellent bed
Excellent bed, my 10 year old daughter loves it! I paid extra for the assembly and definitely worth it, the guys were in and out in around 40 minutes, bed built and took away the rubbish which saved me a trip to the recycling centre. My emails were answered promptly and friendly with queries I had. Would definitely recommend Millie and Jones.
2025年11月14日
Millie & Jones からの回答
Hi Julie,
Thank you so much for your lovely review, it means a lot to us. I’m really pleased to hear your daughter is enjoying her new bed! Great choice going for the assembly option too - the team are brilliant at getting everything set up quickly and clearing away the packaging to make life easier.
It’s wonderful to hear our email support helped answer your questions promptly as well. We’re always here if you need anything in the future.
Kindest regards,
Millie & Jones
Easy to deal with and reliable delivery.
The whole process of ordering and delivery were simple and punctual.
I haven’t assembled the loft bed yet so can’t comment on it.
2025年11月11日
Millie & Jones からの回答
Hi there,
Thank you so much for your lovely feedback! We're really glad to hear everything was smooth and on time that’s exactly what we aim for.
When you get around to assembling the loft bed, if you need anything at all, we’re right here to help. Enjoy setting it up, and thanks for choosing a small family business.
Millie & Jones
Great mattresses delivered on the date…
Great mattresses delivered on the date requested. Perfect low profile for the guest bed and really quite comfortable
2025年10月28日
Millie & Jones からの回答
Love this Karen! We're so glad your new mattresses turned up right on schedule and even happier to hear they’re the perfect fit and super comfy.
Low profile but high performance… that’s what we like to hear! 😄
Thanks again for choosing Millie & Jones, and thanks for planting five trees! 🌱✨
Fantastic company
Everything went exactly as expected the bed is sturdy and instructions are very straightforward for assembly. Fast dispatch and the guys who did the delivery were great on time and very quick and efficient.
2025年11月7日
Millie & Jones からの回答
Thank you so much for the lovely review! We’re really glad to hear everything went smoothly, from the clear instructions to the fast delivery and efficient team. It’s great to know the bed is sturdy and exactly what you expected.
We really appreciate you choosing Millie & Jones… and thanks for planting five trees! 🌱✨
Glad I went for this bed rather than…
Glad I went for this bed rather than another retailer. It was more expensive but its really good quality. Communication from Josie was brilliant. Paying for assembly was worth every penny. It only took an hour and all rubbish cleared. Thanks so much for making as less stressful as possible!
2025年11月7日
Millie & Jones からの回答
Hi Ashleigh,
Ahh this absolutely made our day, thank you! We’re so glad you chose us and that the quality, Josie’s updates, and the professional assembly all hit the mark. Knowing it was stress-free (and tidy!) is exactly what we aim for.
Enjoy the new bed and thanks for planting five trees with your order 🌳
Kindest regards,
The Millie & Jones Team
P.S Josie says hi
An excellent service and communication…
An excellent service and communication provided by both customer servicers and delivery. The bed is excellent and sturdy and my daughter loves it. Its also a great space saver and worth the money. The memory foam mattress is also excellent and very comfy. The only down side is, if your putting it up yourself, it does take longer than the recommended time stated on the instruction's even with two people.
2025年11月2日
Millie & Jones からの回答
Hi Lynn,
Thank you so much for your lovely review! We’re so pleased to hear that your daughter loves her new bed and that you’re happy with the quality and comfort, especially the memory foam mattress!
We really appreciate your feedback on the assembly time too; we’ll be sure to pass that along to the supplier, as it’s always helpful for us to know where we can make things even easier for our customers.
Millie & Jones
Mila Boucle Single Bed (pink)
We ordered the Mila Single Bed in pink, and straight after ordering I received an email to say that the bed had just gone out of stock and there was a lead time of 7-10 working days. This wasn’t an issue as we had decorating to complete. After 9 days I contacted the company and they advised of an expected date that the bed would be in stock. Within 3 days I had a notification from the company to ask a preferred delivery date.
The bed arrived boxed and I managed to unbox and install the bed myself. My daughter loves it, I love it and it’s finished the room off perfectly
2025年10月7日
自発的なレビュー
Millie & Jones からの回答
Hi Amy,
Thank you so much for your lovely review! We’re so glad to hear that your experience went smoothly and that the Mila Bed was worth the short wait. It’s wonderful to know your daughter loves it (and that you managed the assembly yourself!).
We’re thrilled it’s been the perfect finishing touch to her room. Thank you again for choosing Millie & Jones and for planting five trees with your order 🌳
Warm regards,
The Millie & Jones Team
After a mistake made through no fault…
After a mistake made through no fault of their own I was without a bed for my son for a while and whilst in constant communication a solution was given that a new and different bed be sent out that was similar to the one I had previously ordered that was now sold out and still waiting to come back into stock, it was a waiting game with the supplier. They kindly offered this new bed that was slightly more expensive with no extra cost than I had already paid and it was delivered within a few days, they made sure everything was sorted for me and continued to check that everything was okay and the bed had arrived. A lovely company with lovely people working for it. The bed is great and my son loves it and it’s a perfect height for him to look out his window in the mornings. The storage is also really great on it, can fit loads of toys and clothes.
Thanks again.
2025年10月29日
自発的なレビュー
Millie & Jones からの回答
Hi Phoebe,
Thank you so much for your kind and thoughtful review, we’re really happy everything worked out in the end and that your son loves his new bed! It’s wonderful to hear it’s the perfect height for him (and that the storage is getting plenty of use too!).
We truly appreciate your patience while we sorted things with the supplier, and your understanding made it so easy for us to make sure you were looked after properly.
Thank you again for your lovely words
Millie & Jones
Millie & Jones
Cant fault this company. Excellent service. Fast delivery we bought 2 estella high sleepers. Amazing quality would recommend buying these beds but just the service was impeccable.
2025年10月27日
Millie & Jones からの回答
Hi there,
Thank you so much for your wonderful feedback! We’re so pleased to hear you’re happy with your Estella High Sleepers, they really are fantastic beds, and it’s great to know you found both the quality and our service to be exceptional.
We truly appreciate your recommendation and your support and thank you for planting five trees with your order 🌳
Warm regards,
The Millie & Jones Team
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