Had some issue with furniture delivery dates: The website allows to select dates that the courier company later said they cannot do because they are in the area only every 2-3 weeks. Long story short... もっと見る
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My experience of dealing with this company was exceptional. I would not hesitate to recommend the company and their excellent customer services. The ability to use their WhatsApp facility was most... もっと見る
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I’ve had a great experience with Millie&Jones when I bought a bunkbed for my daughter from them. The bed quality was excellent and when I had a small issue with one part- they sent replacement straigh... もっと見る
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The bed is absolutely beautiful. Clearly high quality materials used. Would have given five stars if it wasn't for the absolutely horrendous instructions. Please start putting stickers or something on... もっと見る
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企業情報
Millie & Jones について
当該企業による記述
Millie & Jones is a family-run business dedicated to supplying thoughtfully designed beds for children, teenagers, and growing families. We focus on quality craftsmanship and practical design to create stylish sleeping spaces that work effortlessly for everyday life.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
Customer service you can rely on
当該企業による記述
- From our family to yours
- We take pride in our exceptional customer service. As our family business has grown, we’ve ensured that prioritising our customers remains at the heart of everything we do.
Free Delivery On All Orders
Flexible Delivery Options
We offer free delivery on all orders, giving you the flexibility to choose what works best for you. Need your order quickly? Next working day delivery is available at no extra cost. Prefer to schedule a convenient time? You can select a flexible delivery date that suits you. Once your order is confirmed, you'll receive updates via text and email, including a 3-hour delivery slot, followed by a call 60 minutes before arrival to ensure a smooth and hassle-free experience. 🚚✨
連絡先
Hemel Hempstead, 英国
- 020 8264 0042
- support@millieandjones.co.uk
- www.millieandjones.co.uk
Seasonal Sale Up To 50% OFF!
4.5
優良
263件のレビュー
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A Fantastic product and brilliant…
A Fantastic product and brilliant service. Our little man is absolutely chuffed with his new bed and is now genuinely excited to go to sleep in it. A very worthwhile purchase for him and for us.
2025年12月5日
Millie & Jones からの回答
Hi Billy,
Thank you so much for your kind words, this one really made us smile 😊
We’re absolutely delighted to hear your little man loves his new bed and is excited to go to sleep in it - that’s the best compliment we could ask for! Knowing it’s been a worthwhile purchase for both him and you means a lot to us.
Kindest regards,
Millie & Jones
Faulty product - No compensation
Received the high sleeper bed for my little girl. After assembling, noticed a fault (although cosmetic, it was very obvious). I’ve emailed the company and without my knowledge nor my agreement they’ve just decided to send me a replacement, despite me stressing that I do not wish to reassemble. Also, the sofa bed mattress doesn’t fit the frame! So completely unusable. After more than 30 emails going forwards and backwards, they refused to offer ANY reduction in price as a way of compensation for the product which arrived not 100% satisfactory. Seeking advice from Furniture and Home Improvements Ombudsman.
2026年1月28日
自発的なレビュー
Millie & Jones からの回答
Hi Janka, thank you for your review. We're sorry to hear you’ve been unhappy - We’d like to clarify the timeline for transparency.
When you first contacted us, the issue reported was a small cosmetic mark on the top safety rail. As confirmed by email, we arranged for a replacement rail to be sent immediately, which is the standard and quickest remedy for minor cosmetic faults. The replacement was dispatched promptly and delivered within a few days so the bed could be made completely fault-free without requiring a full replacement.
Once the replacement rail had been delivered, a new concern was raised regarding the sofa bed mattress. Our team confirmed that the mattress supplied should be correct for this model and explained that, to investigate this properly, we would need basic measurements to rule out a sizing or manufacturing issue and determine the appropriate next step.
At this stage, we received requests for a price reduction, however we explained that under consumer regulations, where an issue can be repaired or replaced, this is the first remedy available. We also explained that without the requested measurements, we’re unable to verify a fault or authorise any further resolution for the mattress.
Throughout the process, we acted promptly and in line with consumer law, first by arranging a replacement part immediately, and then by requesting the information required to investigate the second concern properly. We remain happy to help resolve this fully as soon as the requested details are provided.
Kind regards,
Millie & Jones Support Team
DO NOT BUY - Quality is not on par with price
I’m extremely disappointed with the quality of this bed given the price. I paid a significant amount expecting durability, but the materials used are far below what’s acceptable especially for a bunk bed. The wood is very light and does not feel sturdy or secure at all. For a product that’s supposed to support weight safely, this is concerning. Charging premium prices for materials that are cheaper than what you’d find at an average furniture store is simply unacceptable. I would not recommend this bed to anyone looking for quality or value.
2026年1月13日
Millie & Jones からの回答
Hi Shima,
Thank you for taking the time to share your feedback, I’m really sorry to hear how disappointed you feel.
We’ve actually sold hundreds of units of this bed, and this is the very first time we’ve received a quality complaint like this, so we want to take it seriously and understand exactly what’s gone wrong in your case.
We’ll give you a ring on Monday to talk it through properly and find out what seems to be the issue. If anything isn’t right, we’ll of course do our best to put it right as quickly as possible.
Thanks again for raising it with us, we’ll be in touch Monday.
Kind regards,
Millie & Jones Support Team
Fantastic bed the kids love it and Mille & Jones were super helpful!
We opted to build the bed ourselves rather than have the delivery team do it; in hindsight, this was probably a mistake, as the build was more complicated than an IKEA DIY, so it took a bit longer than we expected (although it was a big bunk bed). We also noticed that one of the doors had a dent (probably from transportation), but Mille and Jones were brilliant! Within a day or two, we had a replacement. So super helpful! I measure a company's quality by how it responds to issues, and Mille and Jones were brilliant!
2025年12月5日
Millie & Jones からの回答
Hi Francis,
Thanks so much for taking the time to leave this review, we really appreciate it. 😊
You’re absolutely right, some of our larger bunk beds can be a bit more involved than a typical flat-pack build, so we’re glad you got there in the end!
We’re also really sorry the door arrived with a dent, but we’re so pleased we could get a replacement out to you quickly and make things right.
Best wishes,
M&J
Great beds
We have bought two high sleepers for our kids. They are great quality and the additional installation service removed all the stress of building, with them having the beds set up in no time
2026年1月7日
Millie & Jones からの回答
Thanks so much for the lovely review Daniel!
If you ever need anything in future, please don't hesitate to reach out.
All the best,
M&J
Would buy again!
Great quality bed. I’d originally seen this in another store for a higher price. Took a while to assemble but really worth it.
2026年1月7日
Millie & Jones からの回答
Hi Sophie,
Love to hear this, thank you so much for your review! 😊
Thanks again for choosing Millie & Jone
Harper Guest Bed
I bought a Harper Guest Bed in December and the quality is appalling. I don't usually write reviews and at the beginning I thought I would let it pass. But every time I see the horrible *** of a bed that they sent and that cost me £329, I feel robbed and angry. I did get in touch with Millie & Jones at the time, because I had ordered a trundle to go with the bed originally, but after seeing the quality of the main part I decided they could have back whatever I could return (their policy states that once you have started putting together the parts of the bed, you can't return it anymore, so I didn't attempt to return the main bed). I must say the customer service responded promptly and were somewhat helpful in returning the trundle, which was within my rights (however, they said my comments on the quality were opinions and I had to correct that they were observations). I have since shown the bed to visitors and family to check what other people see and they all agree it is not a bed suitable for a child (the chipboard is very low quality, with very sharp edges that could cut your fingers when you run them along). Also, the pictures of the website of the bed in question showed a different colour scheme to what I received. When I mentioned this in my email they didn't acknowledge it (didn't mention it at all in their reply), but they made changes to their website instantly, so I suppose the "feedback" was welcome. So there you go, if you are wondering. Do not buy from them. I don't like to go into return wars so I didn't go into one and I will try to make use of the bed, but I would have appreciated seeing a review like this one. I believe Ikea, John Lewis, Argos have better quality control.
Oh, I forgot to add that I scheduled the delivery for somewhere in the middle of December but the bed arrived 2 days after I ordered it, which was 1 week earlier than I intended to have it. Not the end of the world in my case, as I was home at the time, but it could have complicated things if I hadn't been around.
2025年12月8日
自発的なレビュー
Millie & Jones からの回答
Hi,
Thank you for taking the time to leave your feedback. We’re truly sorry to hear that you’re still unhappy with your purchase, and we do understand how disappointing it can feel when a product doesn’t meet your personal expectations.
As you mentioned, we were in regular contact at the time of delivery and were very happy to arrange the return of the unused trundle. This was collected promptly and fully refunded, and we’re glad we were able to resolve that part of the order smoothly.
Regarding the main bed frame, once an item has been fully assembled and the original packaging is no longer available, we’re unfortunately unable to arrange a return or refund. This is in line with our published returns policy and the supplier’s terms, which we explained during our earlier correspondence.
For clarity for other customers reading this review, the Harper Guest Bed is sold and categorised as a guest bed rather than a children’s bed, and it does not sit within our children’s bed ranges.
We do appreciate that quality can be subjective. This model has been supplied to many customers and has received positive feedback overall, including being displayed in our own workspace, but we understand it wasn’t the right fit for you.
In terms of delivery, the order was delivered on the date selected at checkout. Where available, we allow customers to choose their preferred delivery date, and in this instance the delivery took place as scheduled.
We’re genuinely sorry that this purchase wasn’t the right one for you. We do hope it’s clear that we acted promptly, fairly, and in line with our policies throughout, and we appreciate you taking the time to share your experience.
Kind regards,
Millie & Jones
Millie & Jones からの回答
Thank you for the lovely review David!
If you ever need us for anything, please don't hesitate to reach out.
Kind regards,
Millie & Jones
Fantastic Experience from Start to Finish!
The bed is good quality and well packaged. The team are helpful and get back to you regarding queries very quickly. They deliver to time scales. Fantastic experience. Would definitely recommend.
2025年12月28日
Millie & Jones からの回答
Thank you for such a wonderful review Katie!
We are over the moon to hear that you thought the bed is good quality and our customer service team were helpful with your queries.
Thanks for the recommendation too!
Happy New Year,
Millie & Jones
A very happy customer
Very pleased with the quality and delivery of the bed.
Highly recomend Millie&Jones, i would ordered again and again.
Thank you so much from a very happy customer.
2025年12月28日
Millie & Jones からの回答
Thank you so much for your lovely review, Maria! We’re delighted to hear how pleased you are with the quality of the bed and the delivery.
It really means a lot to us that you’d recommend Millie & Jones and choose to order with us again. We’re so grateful for your support!
If you ever need anything, please don't hesitate to reach out.
Millie & Jones
Super quality mattress
Super quality mattress. Shame about it taking a few weeks for delivery.
2025年12月22日
Millie & Jones からの回答
Thank you for your feedback Santi, we’re really pleased to hear you’re happy with the quality of the mattress.
The mattress you selected is made to order, which is why the lead time is a little longer than some of our other ranges. Many of our mattresses are available with much faster delivery, including next-day options, but we always aim to be as clear as possible about lead times at the point of purchase.
We really appreciate your patience and your custom.
Kind regards,
Millie & Jones
Fantastic company
Fantastic company. Great product and brilliant customer service. Very easy and polite to deal with. Everything on time and well organised. Highly recommend.
2025年12月22日
Millie & Jones からの回答
Hi Deb,
Thank you so much for your lovely review. We’re delighted to hear you were happy with the product and found our service easy, polite, and well organised.
It really means a lot to our family-run team to receive feedback like this. Thank you for choosing Millie & Jones
Good communication
Good communication, prompt delivery. Lovely items. Instructions said it could be assembled in 1 hour with 2 adults, this was not the case. A bolt was missing and a new one sent out quickly, Josie was extremely helpful.
2025年12月11日
Millie & Jones からの回答
Hi Sam,
Thank you so much for your kind feedback. We’re really pleased to hear you were happy with the communication, delivery, and the items themselves.
We’re sorry the assembly took longer than expected and for the missing bolt, but we’re glad Josie was able to get this sorted quickly for you. Your feedback on the assembly time is really appreciated and has been passed on to help us set clearer expectations going forward.
Thank you again for choosing Millie & Jones!
Be very careful not a great experience
Delivery service was not great and delivered on the day but at 9 PM
Assembly was really difficult with poor instructions it took literally hours and my husband does a lot of DIY
Would be very careful what we ordered if we ever ordered again from this company
2025年12月22日
Millie & Jones からの回答
Hi Anne,
Thank you for taking the time to share your feedback, we’re really sorry to hear that parts of your experience fell short.
In terms of delivery, we do always provide delivery windows in advance, and our courier partners send a call or text notification when they’re nearby. That said, we completely understand how frustrating a late-evening delivery can be, and we’re sorry this wasn’t more convenient for you.
We’re also sorry to hear that you found the assembly challenging. While many customers do find the instructions straightforward, we appreciate that everyone’s experience can be different, and we’re always feeding this kind of feedback back to our suppliers to help improve things going forward.
We’re grateful you chose Millie & Jones and appreciate you raising these points. If there’s ever anything we can help with directly, our customer care team is always here to support you.
Kind regards
Millie & Jones
Great bed my son loves it
Great bed my son loves it. And company were really helpful and accommodating with delivery as my house move was delayed. Definitely would recommend
2025年12月15日
Millie & Jones からの回答
Hi Joanna,
Thank you so much for your lovely review, we’re really pleased to hear your son loves his bed 😊
We’re also glad our team could help accommodate the delivery around your house move. It’s great to know that made things a little less stressful during what’s always a busy time.
We’d be delighted to help you again in the future.
Warm regards,
The Millie & Jones Team
Millie & Jones からの回答
Thanks so much for the amazing feedback Susan!
Very happy with my purchase and great customer service
Bought mid-sleeper bed for my son and paid for it to be delivered and assembled in the bedroom. There was a bit of wait for the bed but there was great communication from Millie & Jones regarding the delivery. The guys who assembled the bed arrived promptly and did a great job. I would definitely buy from Millie & Jones again just for their lovely customer service
2025年11月28日
Millie & Jones からの回答
Hi there,
Thank you so much for your lovely review, we’re really pleased to hear your son is enjoying his mid-sleeper bed 😊
We’re glad the communication around delivery kept you reassured and that the assembly team arrived on time and did a great job. It’s especially nice to hear your kind words about our customer service, that really means a lot to us as a family-run business.
Thank you again for choosing Millie & Jones, and of course thanks for planting five trees with your order 🌳
Kind regards,
Millie & Jones
Good bed
Bed is very good quality, although the pillows in the seated area could do with a bit more sturdy stuffing inside as they’ve gone a bit flat now. Over all very happy with the purchase and having the installation option was helpful too.
2025年11月26日
Millie & Jones からの回答
Hi Rachel,
Thank you so much for taking the time to leave a review, we’re really pleased to hear you’re happy with the bed overall and that you found the installation option helpful.
We appreciate your feedback on the seating cushions too. That’s really useful insight, and we’ll be sure to pass it on to the manufacturer as we’re always looking for ways to improve the finer details of our products.
Thanks again for choosing Millie & Jones!
Lovely product, terrible customer service
The bed is very good and the assembly people were excellent. The customer service however, is terrible. The company advised me to buy European single mattresses and when they arrived they did not fit - I had bought them from another supplier as Millie and Jones didn’t have much choice in this size. They then washed their hands of the situation leaving me with a huge issue returning the mattresses at considerable expense. Their solution was to offer me a discount on their range at the correct size but after this experience I wouldn’t buy from them again.
2025年11月28日
Millie & Jones からの回答
Hi there,
Thank you for your feedback, we’re really happy to hear that you love the bed and that our assembly team delivered an excellent service.
We are genuinely sorry for the frustration you experienced with the mattresses. When mattresses are purchased elsewhere, we unfortunately don’t have any control over the order or returns process. That does limit what we’re able to put right, which we completely understand can be disappointing.
Once you informed us of the issue you were facing, our customer care team did offer you a significant discount on the correct mattresses to try and support you, we’re sorry that the situation still fell short of your expectations.
We do provide mattresses in the correct size and the mattress compatibility is clearly listed on each product page to help prevent this happening for future customers.
We’re delighted the bed itself has been a great success, and we truly appreciate you choosing Millie & Jones. If there’s anything further we can help with, our team is always here and happy to assist.
We hope your family enjoys the bed for many years to come.
Great quality bed
2025年12月5日
Millie & Jones からの回答
Thank you Jen, if you ever need us you know where to find us!
All the best,
Millie & Jones
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