Luscombe Mitsubishi Leeds レビュヌ 

146
•
TrustScore 5段階評䟡の1.5

1.5

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5぀星のうち1の評䟡

In 25 years of buying cars and owning loads this has been the worst experience ever buying a new car. The company was fine until the deposit was paid then literally absolutely useless. 6 times w... もっず芋る

5぀星のうち4の評䟡

I had high expectations having read the Luscombe website. Although the sales executive was pleasant and knowledgeable. The car buying at Luscombe, on the day, was similar to my experience of other car... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Very disappointing experience with Luscombe Mitsubishi, particularly regarding Mitsubishi Extended Warranty work. I booked my Mitsubishi into Luscombe for faults to be investi... もっず芋る

5぀星のうち1の評䟡

Had an awful experience with Luscombe Suzuki and their sales department. A lesson in how not to treat people that says a lot about their attitude to doing business. I phoned them around 11am one m... もっず芋る

䌁業が回答したした

䌁業情報

  1. カヌディヌラヌ
  2. ハむダヌ サヌビス
  3. 䞉菱 ディヌラヌ
  4. 自動車修理・敎備店

さたざたな倖郚゜ヌスから提䟛された情報

Luscombe Mitsubishi Leeds - The Premier Mitsubishi Dealer for Leeds and West Yorkshire, with over 100 approved used cars to choose from, plus full service, parts and MOT depts. Winners of many industry awards, a business built on customer service as demonstrated with reviews across many independent websites. We are located conveniently close to the M621 for customers from Bradford, York, Wakefield, North and South Yorkshire. Our unique culture is what sets us apart, “We Won’t Sell You a car, But We Will Help You Buy One” is clearly how customers want to buy cars.


連絡先

1.5

ひどい

TrustScore 5段階評䟡の1.5

146件のレビュヌ

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4぀星
3぀星
2぀星
1぀星

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1.5

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5぀星のうち5の評䟡

Very friendly staff

Very friendly staff, great service and excellent communication before, during and after the service and MOT.

2020幎12月13日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Mark, I will ensure the service team sees your review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.

5぀星のうち5の評䟡

Nice and easy no fuss service

Nice and easy no fuss service , Thank you

2020幎11月14日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Tony for both your valued custom and your excellent feedback - We do all work as a team treating customers as we would like treated ourselves in a friendly yet professional manner, so I shall be very pleased to share your review with the team. Thanks again Robin

5぀星のうち5の評䟡

⭐ Highly recommended ⭐

We recently traded in our 2006 L200 and bought a brand new Barbarian X from Luscombe's. Even with Covid restrictions the process was really easy, how car buying should be! Graham and Andy were really helpful and nothing seemed too much trouble. We test drove every pick up on the market but the experience here was a big factor in why we stuck with an L200. Cannot fault Luscombe's at all. 👍

2020幎10月26日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much, that’s exactly how we like it, no pressure, and easy. I will make sure Andy and Graham see your comments, they will appreciate them. Thanks again Robin

5぀星のうち5の評䟡

Great service as always

Great service as always, friendly and helpful staff, efficient turnaround, even had a courtesy car (my other car's garage stopped doing them due to COVID), will always come back to this garage

2020幎10月15日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks so much for the 5 Star Review - your excellent comments are very much appreciated and we hope to welcome you back to the dealership very soon. Thanks again Robin

5぀星のうち5の評䟡

Always good friendly service

2020幎9月18日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks Ian, that’s just how we like it, and the team will really appreciate your feedback, so it’s very kind of you to share it. Another happy customer, perfect. Thanks very much Robin

5぀星のうち5の評䟡

Second to none

Second to none. I am in Cardiff and got my car sorted and delivered within 2 weeks. Fabulous service !

2020幎9月7日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much indeed Alyson for both your valued custom and for sharing your car buying experience with others who may be considering where to buy their next car from!! I am so pleased to know that you found my team so helpful and friendly and that distance was no object! Thanks again Robin

5぀星のうち5の評䟡

Outlander PHEV purchase

Recently bought a Outlander PHEV. Great and stress free, no pushy salesmen. Helped us to keep finance to budget. Test drove and collected car 4 days later. Would recommend.

2020幎9月6日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Amanda, that's just brilliant, and exactly what we strive to provide. It’s really reassuring to know we offer an easy and enjoyable car buying experience. We would be delighted to reward you if you recommend us and help one of your friends buy their next vehicle. Many thanks, Robin

5぀星のうち5の評䟡

Very professional service.

Very prompt pickup, service and return.

2020幎8月28日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much for your 5* review Patricia. I'm pleased to hear your experience with our collect and deliver service and look forward to helping you again in the future. Kind regards, Robin

5぀星のうち5の評䟡

Excellent service from Luscombe of Leeds

Excellent service from Andrew at Luscombe. I am more than happy with my car and will recommend Luscombe Motors to family and friends

2020幎8月25日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Terry, I will forward your feedback on to Andy, along with a big thanks from me. I am very lucky to have a great team, and we all try our best to make buying a new car a great and easy experience, so it’s really lovely to receive your feedback. Wishing you safe and enjoyable driving in your new Mitsubishi Eclipse Cross. Thanks again Robin.

5぀星のうち5の評䟡

Just had car serviced again

Just had car serviced again. As always first class service from initial phone call to picking car up afterwards. This is the reason I’ve bought my last 2 cars from them. You get the complete package from Luscombe first class from purchase to service to aftercare. 5🌟

2020幎8月1日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thank you Brian for such a fantastic review - we really do appreciate both your valued custom and your excellent feedback which I will be really pleased to share with the sales and after sales teams - I am really pleased that you have consistently received such great service from us. Very best regards Robin

5぀星のうち5の評䟡

They really did "Help me buy a car" !!!!!!

When I read "We won't sell you a car, but we'll help you buy one" I took it with a VERY BIG pinch of salt. However, I've got to say that it's absolutely true. I first spoke with Graham, helpful and knowledgeable, about two white Outlander PHEVs in stock and arranged to view.When I viewed the car I was looked after by Andy, again helpful knowledgeable and not pushy.After a test run I ordered the car to pick up the following week. During this time I got an email from Jane with advice on payment etc. I sent her an email on Sunday evening, to be dealt with on Monday, and was amazed to get replies from both herself and Andy that night !!!! On pick up Andy presented me with an immaculately prepared car and fully explained how to make the most of the hybrid technology, I can honestly say that everyone I spoke to, or dealt with, were cheerful, friendly and polite. I would recommend Luscombe to anyone who wants an old fashioned, no pressure experience in buying a car.

2020幎7月20日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much indeed John for both your custom and for taking the time to leave such a brilliant review - your experience is exactly what we strive to achieve. Confirming that we really do 'help you buy' rather than sell you a car is wonderful reassurance, not just for what car buyers want, but also that we do as we say. Your feedback is really kind, and I will pass on my thanks to the team for a job well done. Many thanks Robin

5぀星のうち5の評䟡

L200 Service

Another easy straightforward service from Luscombe Mitsubishi, truck ready 1 hour before the time i had asked for, brilliant service, I wish the Audi and Mercedes dealers in Leeds would send there staff down for a training session.

2020幎7月20日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much, Peter, I really appreciate both your custom and your feedback that you have enjoyed a level of service at Luscombe's not found in other dealerships in the Leeds area. I am fortunate to have a great team who have embraced our unique culture of treating customers as we would like to be treated ourselves, and your comments confirm how much you appreciate that. Thanks again Robin

5぀星のうち5の評䟡

Service and mot

Checked my car in with ease and was updated throughout the day and my car was ready on time on collections l was very satisfied with the service and the friendly staff a pleasure doing business

2020幎7月15日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Derrick, I will ensure the service team sees your review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.

5぀星のうち5の評䟡

Very polite and professional service.

Very polite and professional service.
Dropped my car in for a service, all completed on time.
Excellent.

2020幎7月15日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks for taking the time to leave us a great review Nick, it's really appreciated. We always strive to be friendly and especially helpful, so it's great to get feedback like this. Many thanks again for both your custom and your comments. Kind regards, Robin

5぀星のうち4の評䟡

A courtesy car wouldn't have gone a miss!

Excellent service however I can only give them 4 stars this time. The reason is that one of my tyres had a screw in it and so it needed replacing. Not there fault I hear you say. Nope and I appreciate that they won't carry every type of tyre in stock which is why my car had to go in the following day for a new tyre. The missing 5th star is because I dropped my car off on one day, walked back to work which I admit isn't far, then walk back to collect the car that night to then have to do it all again the following day. I don't mind a walk but all this time was time taken out of my time at work. Luckily where I work is quite understanding and luckily it wasn't far but on the first day it was raining hard and so I got quite wet. How to gain a 5th Star? Offer a courtesy car particularly as the reason I had to bring it back the second day was because you didn't have a tyre in stock. When I dropped it off on day one at 8:30am, I mentioned the tyre and I know from other garage they have ordered tyres that morning and received them the same day so surely they could have checked the damage first, assess if I needed a repair or a new tyre, ordered it and then fitted it in the same day? Or provide a courtesy car for the inconvenience. What if I worked elsewhere? What if ended up not just wet but soaked to the skin with double pneumonia? What if my work docted my money because of the additional time I was out of work walking too and froo to the garage?

2020幎7月8日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much for your custom and for sharing your experience with us Craig - Unfortunately your appointment with us was very shortly after we had reopened following Covid 19 lockdown and we did not have our full range of services available such as providing loan cars and collection/ delivery service due to the ongoing Covid restrictions. Please accept our apologies for the inconvenience caused to you and our assurance that we are doing our best in challenging circumstances. Kind regards Robin

5぀星のうち5の評䟡

Safe, efficient & Helpful

Unbelievable effort to make everyone safe. It’s much appreciated by over 70’s who have a few more problems than most. WELL DONE!!!

2020幎6月24日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Alan for taking the time to let me know about your experience and how the team looked after you. I will share your comments and my thanks with everyone, as a pat on the back goes a long way, especially at the moment. I have tried hard to ensure we can operate safely in trying times, and feedback like yours is a big relief to me that our plans are well received. Stay safe and well. Kind regards Robin

5぀星のうち5の評䟡

Took our 12 month car for its first


Took our 12 month car for its first service at Luscombe Mitsubishi. I have to say with Covid19 excellent communication around process of taking the car in, even sent us a video to watch before attending so we knew what to do. In relation to the service great again. We were sent a video by the service engineer showing how it was going, showing us the checks on the tyres, brake disc and pads. Its a first getting a video of our service in progress, grear idea I have to say. All in all very pleased with everything all considered, they even washed and polished my car didnt expect this with Covid19 so well chuffed, it looked brand new! Thank you so much until next time!

2020幎5月21日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much for taking the time to leave us a brilliant review - it's really appreciated. I'm pleased to hear your positive feedback on our video technology, it certainly helps to keep you informed both before your visit and so you can see what we're doing underneath your car. We look forward to seeing you again soon. Kind regards, Robin

5぀星のうち5の評䟡

Excellent customer service

From first contact though to resolution, first class customer service as we are accustomed to from Luscombes team. Thank you very much

2020幎5月19日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks so much Alyson for both your valued custom and for your very kind feedback - we are doing our best in these challenging times so I am really pleased you enjoyed such great service once again. Very best wishes Robin

5぀星のうち5の評䟡

My Mitsubishi was due service before


My Mitsubishi was due service before covid 19d struck and was cancelled, but true to there word they rang as soon as they were working again to get my car booked in.
Not only that I had a courtesy loan from them and within 4 hours car was ready to collect fantastic customer service the safety check video was 100% on other main dealers they even took the wheels off copper slipped them up before measuring the brake wear properly !!!
Then met the MAIN MAN HIMSELF !!! absolute gentleman, to summarize cannot fault this establishment open and honest and they listen to what the customer has to say ie from the top down they come out and SPEAK TO YOU!!!A big well done.
Ps shame it was not a Phev courtesy car I had !

2020幎5月11日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much for your kind review Ian. I built a business on being upfront, honest and fair and hands-on so it's always nice to hear when customers experience exactly that. We wish you many years of happy motoring and hope to see you again in the future. Kind regards, Robin

5぀星のうち5の評䟡

We are always pleased with the service


We are always pleased with the service and attention we get with Robin's staff at Luscombe Mitsubishi
and highly recommend this garage.

Dianne & Marko Piplica

2020幎3月27日
自発的なレビュヌ
Luscombe Mitsubishi Leeds ロゎ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Dianne for taking the time to leave us a great review, it's really appreciated. We always strive to be friendly and especially helpful, so it's great to get feedback like this. Many thanks again and best wishes to you both, Robin

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