Luscombe Mitsubishi Leeds レビュー 

146
•
TrustScore 5段階評価の1.5

1.5

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5つ星のうち1の評価

In 25 years of buying cars and owning loads this has been the worst experience ever buying a new car. The company was fine until the deposit was paid then literally absolutely useless. 6 times w... もっと見る

5つ星のうち4の評価

I had high expectations having read the Luscombe website. Although the sales executive was pleasant and knowledgeable. The car buying at Luscombe, on the day, was similar to my experience of other car... もっと見る

企業が回答しました

5つ星のうち1の評価

Very disappointing experience with Luscombe Mitsubishi, particularly regarding Mitsubishi Extended Warranty work. I booked my Mitsubishi into Luscombe for faults to be investi... もっと見る

5つ星のうち1の評価

Had an awful experience with Luscombe Suzuki and their sales department. A lesson in how not to treat people that says a lot about their attitude to doing business. I phoned them around 11am one m... もっと見る

企業が回答しました

企業情報

  1. カーディーラー
  2. ハイヤー サービス
  3. 三菱 ディーラー
  4. 自動車修理・整備店

さまざまな外部ソースから提供された情報

Luscombe Mitsubishi Leeds - The Premier Mitsubishi Dealer for Leeds and West Yorkshire, with over 100 approved used cars to choose from, plus full service, parts and MOT depts. Winners of many industry awards, a business built on customer service as demonstrated with reviews across many independent websites. We are located conveniently close to the M621 for customers from Bradford, York, Wakefield, North and South Yorkshire. Our unique culture is what sets us apart, “We Won’t Sell You a car, But We Will Help You Buy One” is clearly how customers want to buy cars.


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1.5

ひどい

TrustScore 5段階評価の1.5

146件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.5

すべてのレビュー

(146)

過去12か月のレビュー数: 1件

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5つ星のうち5の評価

Excellent as allways

2020年3月21日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Debra, I will ensure the service team sees your 5 Star review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.

5つ星のうち5の評価

Another outstanding service from…

Another outstanding service from Luscombe Mitsubishi. A pleasure as always. Great job team! Highly recommended.

2020年3月19日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Simon, that's just brilliant, and exactly what we strive to provide. It’s really reassuring to know we offer a pleasant and relaxed experience. I will be happy to share your comments with the service team along with a big thanks from me. Many Thanks Robin

5つ星のうち5の評価

Excellent customer service

Excellent customer service, salesman not pushy, would thoroughly recommend

2020年3月3日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Sue, your 5-star review and your custom are truly appreciated by myself and all the team. I know they will help others when trying to find a trustworthy and enjoyable car dealership. Wishing you safe and enjoyable driving in your new Mitsubishi Eclipse. Many thanks Robin.

5つ星のうち5の評価

Luscombe Mitsubishi Leeds were really…

Luscombe Mitsubishi Leeds were really helpful and I'd recommend them because the buying experience was made as relaxed and stress free as possible, with children entertained in the lounge area and drinks machine. The slogan on the wall was proved correct: "We won't sell you a car, we will help you buy one".

2020年2月27日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Richard, your experience is exactly what we strive to achieve, so knowing we really do help you buy rather than sell you a car, is wonderful reassurance, not just for what car buyers want, but also that we do as we say. Your feedback is really kind, and I will pass on my thanks to the team for a job well done. Many thanks Robin

5つ星のうち5の評価

Great service from all staff

2020年1月27日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Julie for both your valued custom and your excellent feedback - We do all work as a team treating customers as we would like treated ourselves in a friendly yet professional manner, so I shall be very pleased to share your review with the team. Thanks again Robin

5つ星のうち5の評価

Car Service

Great and painless experience from booking, dropping off and collecting.
Courteous staff, service was completed as scheduled.
Thanks!!

2020年1月11日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Robert, I will ensure the service team sees your review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.

5つ星のうち4の評価

Effective and efficient service

2019年12月16日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Jane for sharing your experience. I’m pleased to read your thoughts – it’s exactly what I want to see from customers! I really appreciate both your custom and your feedback – Thanks very much Robin Luscombe

5つ星のうち5の評価

Outlander first service

The luscombe service team are second to none
I have used them for a long time and always had great service, I would not hesitate to recommend them to my friends .
Thanks once again for a great job.

2019年12月9日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much John for taking the time to leave us a great review, it's really appreciated. We always strive to be friendly and especially helpful and of course provide excellent service, so it's great to get feedback like this. Many thanks again, Robin

5つ星のうち5の評価

Excellent service when getting a 24000…

Excellent service when getting a 24000 mile service done. Even got a driver to give me a lift home. Sarah was lovely on the front desk and the manager was genuinely engaged with me as a customer.

2019年12月3日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much indeed Adam, I will ensure that Sarah and the rest of the service team sees your review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.

5つ星のうち5の評価

Great service

Great service, MOT and aftercare, and very pleased.

2019年11月29日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thank you very much Kevin for both your valued custom and your excellent feedback - I am so pleased you enjoyed such great service from the after sales team. Thanks again Robin

5つ星のうち5の評価

Luscombe Mitsubishi Leeds

Having purchased a car from Luscombe Mitsubishi I experienced excellent sales and service. Would recommend without hesitation.

2019年11月19日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Paul, that’s just how we like it, and the team will really appreciate your feedback, so it’s very kind of you to share it. Another happy customer, perfect. Thanks very much Robin

5つ星のうち4の評価

Brand new car handed over with less than 10 litres of fuel.

Bought a brand new Mitsubishi PHEV. Collected in evening, it was dark and raining, I was told that the car had enough fuel to cover 138 miles but the fuel indicator light was very low, battery was fully charged. On my way back, just after doing 36 miles, the fuel warning light started blinking causing significant anxiety. I had to pull up at the nearest service station and refuel the tank. The experience has left a bitter taste in my mouth.

Updated on 12 Nov- Following further discussion and the response to my review, I feel it is fair to upgrade the rating to 4 stars. There was a problem with communication, had I been informed that the fuel warning lights start blinking when fuel level drop to less than 7 litres in the tank, all that anxiety could have been avoided. Other than this issue, I have no complaints, everything else was great.

2019年11月10日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thank you Mr Shukla for your custom and for leaving your feedback, although it is disappointing to read, because as a team, we pride ourselves on providing an enjoyable car buying experience. I apologise if you were under the impression that we had filled your petrol tank, but that is not something we do as company practice, given the high cost of fuel today – our policy is to put £15 worth of fuel in the tank, unless the customer asks us to do otherwise at his/her expense. I do wish you safe and enjoyable driving in your new Outlander PHEV. - Thanks very much for updating your review to 4 Stars - much appreciated - Kind regards Robin

5つ星のうち5の評価

Good follow up after 6 months and…

Good follow up after 6 months and service offer, most businesses only focus on the next £ not the previous ones so well done Luscombe Mitsubishi Leeds

2019年10月23日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much for sharing your experience Steve. I’m pleased to hear your thoughts – it’s exactly what I want to hear from customers! I really appreciate both your custom and your feedback – Thanks very much Robin

5つ星のうち5の評価

After a mix-up with the service date…

After a mix-up with the service date they sorted this out with professionalism.
Car serviced and washed in good time.
What I really thought was so good that when I was in the waiting area near the coffee machine any member of staff that past ask if l would like a drink,that was just in my view a pleasant experience

2019年10月9日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Chris for your valued custom and your 5 Star Review. Your feedback is very important to me and I am pleased that we turned a potentially difficult situation into a good one for you. I am fortunate to have a great team who treat customers as they would like to be treated themselves so I will be pleased to share this review with them. Kind regards Robin

5つ星のうち5の評価

Excellent service

2019年10月7日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thank you very much Emmanuel for both your valued custom and your excellent feedback - I am so pleased you enjoyed such great service from the after sales team. Thanks again Robin

5つ星のうち4の評価

Great Expectations!

I had high expectations having read the Luscombe website. Although the sales executive was pleasant and knowledgeable. The car buying at Luscombe, on the day, was similar to my experience of other car dealers. We came away feeling as if we could have done better, (that’s probably due to my too high expectations and being impatient). We are pleased with the car, a Mitsubishi Eclipse Cross. The customer care follow up phone call was a what makes Luscombe’s a step ahead of the others. Would I buy from Luscombes again, yes I would.

2019年10月3日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks for taking the time to leave us the feedback John. As we've discussed on the phone, we do aim to deliver those high standards every single time. Unfortunately however, there are periods where we have new staff learning how we do things the Luscombe way and it can take some time to deliver exactly what we strive for. Your feedback is very important in helping us to ensure that standard is reached as soon as possible and we'll follow up as soon as we can about a potential solution for your phone link issue. Thanks again and I hope you continue to love your new car. Regards, Sam

5つ星のうち5の評価

Car service and MOT competed quickly…

Car service and MOT competed quickly and car cleaned and even valeters removed a small scratch I had on my drivers door which was great. Fantastic customer service and communication. Thanks

2019年9月27日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thank you very much Lucy for both your valued custom and your excellent feedback - I am so pleased you enjoyed such great service from the after sales team. Thanks again Robin

5つ星のうち5の評価

Great service

Great service, Always professional and helpful with accurate diagnosis.

2019年8月20日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Sonjoy, I will ensure the service team sees your review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.

5つ星のうち5の評価

PHEV 5 years service

Always find Luscombe to be polite, efficient and do not over egg things - the most trustworthy Main dealer I have ever dealt with

2019年8月8日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Andrew! We aim to be exactly that so I'm especially pleased you agree. We look forward to seeing you again in the near future. Thanks again for your kind 5* review.

5つ星のうち5の評価

Excellent service - would recommend

Excellent service throughout from Andy M - clear, quick communication and couldn't have been more helpful on the day.

2019年8月2日
自発的なレビュー
Luscombe Mitsubishi Leeds ロゴ

Luscombe Mitsubishi Leeds からの回答

Thanks very much Matt for sharing your feedback with others who may be considering where to buy their next car from. Wishing you safe and enjoyable driving in your new car and thanks again for your custom. Kind regards Robin

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