The lads that attended were very friendly and explained what was involved and what I required from them was listened to. The fibre line to the house was done within 90 minutes and the grass lawn and b... ãã£ãšèŠã
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Internet providers did everything that was expected of them. Unfortunately post office let us down with non delivery of router on allocated date. So paying for internet and not being able to use... ãã£ãšèŠã
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Was a bit concerned changing over to Zen been with Kcom 50 years it went very smoothly was all done within an hour canât say wether would recommend yet but so far so good
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From the moment I signed the contract, it felt like the start of a beautiful romance. Messages came flooding in â actual humans from a real UK contact centre (I know, I was shocked too). A week bef... ãã£ãšèŠã
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MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3âs high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
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Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, è±åœ
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
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Was a bit concerned changing over toâŠ
Was a bit concerned changing over to Zen been with Kcom 50 years it went very smoothly was all done within an hour canât say wether would recommend yet but so far so good
2026幎6æ25æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Alan,
Thank you so much for taking the time to share your feedback!
We're really pleased to hear your switch from KCOM to MS3 and Zen went so smoothly, especially after being with the same provider for 50 years. We understand changing providers can feel like a big step, so it's great to know everything was completed within an hour.
We appreciate your honest feedback and hope your positive experience continues. Thank you again, and welcome to MS3!
Kind regards,
Team MS3 ð
MS3 Networks ããã®åç
Hi Rach!
Thank you for the 5* review! This is greatly appreciated.
Kind Regards
Team MS3 ð
MS3 Networks fibre installâŠ
The lads that attended were very friendly and explained what was involved and what I required from them was listened to. The fibre line to the house was done within 90 minutes and the grass lawn and block paving that had to be disturbed was returned to it's original condition after job-completion. Well done ð â
2026幎6æ24æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there Andy,
Thank you for taking the time to leave us a brilliant 5* review!
We're delighted to hear that our installation team were friendly, took the time to explain the process clearly, and listened to your requirements throughout the visit. It's also great to know that the installation was completed efficiently and that the team restored your lawn and block paving to their original condition once the work was finished. That's what we like to see!
Thank you again, and we hope you're enjoying your new connection.
Kind regards,
Team MS3 ð
Internet providers did everything thatâŠ
Internet providers did everything that was expected of them.
Unfortunately post office let us down with non delivery of router on allocated date.
So paying for internet and not being able to use it.
Not squirrel internet fault!
Post office again.
2026幎6æ23æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there!
Thank you for leaving a 5* review
Sorry to hear that your router didn't get delivered in time, but we are happy that your journey with ourselves was successful.
Your feedback if appreciated and will be passed on to the team.
Kind Regards,
Team MS3 ð
He was at my address 10 minutes earlyâŠ
He was at my address 10 minutes early he finished in very short time 5âïž work..
Thank you very much
2026幎6æ22æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Good Afternoon,
Thank you for leaving a lovely 5* review.
We appreciate the feedback and will be sure to pass it on to the team.
We hope you enjoy your new connection!
Kind Regards,
Team MS3 ð
5 Star service
Great rapport, understanding of what I required and where I wanted to put the box. She understood the mechanics of where my current box was and what was required to get the wires etc outside.
Really personable and nothing too much trouble
2026幎6æ18æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Good Afternoon,
Thank you for the lovely 5* review.
This feedback will definitely be passed over to the engineer, and we are glad that your switch was seamless.
Kind Regards,
Team MS3 ð
totally disappointed in recentâŠ
totally disappointed in recent communication with you and zen.
email confirmation was not enough notice for an appointment a follow up phone call I approve the installation date would bee more suited
I'm not left with £100 call out charge.
to them have another appointment on 17th June 8am knock at the door absolutely unaware of with NO email confirmation this time .
how is that fair ?
they guy apologized and did wait for me to get the children to school he was excellent I can't fault installation guy.
2026幎6æ17æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, a member of our support team will reach out via email.
Kind regards,
Team MS3
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Brilliant customer service and fast response
Brilliant customer service, got me sorted very fast within a few days! I highly recommend, Neil phoned me and got me installed within 2 days. Thank you again
2026幎6æ17æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Jack,
Thank you for taking the time to leave us a lovely 5* review! We really appreciate it. I'm happy to hear you found the customer service to be brilliant, and that Neil was helpful during the order process. Even better you were set up within two days, that's what we like to see!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 ð
Professionalism in every detail
Professionalism in every detail. Assistance in adapting the installation site (I'm sick and have trouble breathing) was provided by the engineers, who performed everything perfectly with a smile and kindness. Finally, I was instructed in the operation of the router. THANK YOU VERY MUCH.
2026幎6æ15æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Marian,
Thank you for taking the time to leave us a lovely review, we really appreciate it! I'm so happy to hear you felt listened to, and that the engineers were flexible in accommodating your specific needs. Of course, we're glad to know they did all of this with a smile, that's what we like to see!
We really do hope you enjoy your new service, welcome to MS3.
Kind regards,
Team MS3 ð
thank u sam for getting me the bestâŠ
thank u sam for getting me the best wifi i am really happy with it
2026幎6æ8æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Rachael,
Thank you for taking your time and leaving a 5* review.
We are glad that you are really happy with the internet.
This will be passed over to Sam!
Kind Regards,
Team MS3 ð
Fault repair
Zoe was brilliant. Fault was investigated, explained, fixed and retested very quickly. Zoe was friendly, chatty, and respectful.
2026幎6æ15æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi,
Thank you for the amazing 5* review.
Zoe is definitely brilliant! Your feedback will be passed over to her.
Kind Regards,
MS3 Team ð
I had an excellent experience with theâŠ
I had an excellent experience with the internet installation yesterday. The engineer was professional, friendly, and extremely knowledgeable. He arrived on time, explained everything clearly, and completed the installation quickly and efficiently. He made sure everything was working perfectly before leaving and answered all of my questions with patience. Itâs rare to receive such outstanding customer service these days. A real credit to the company. Thank you for a fantastic job!
2026幎6æ12æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Tom,
Thank you for the amazing feedback with this 5* review.
We hope you enjoy your new service with ourselves!
Kind Regards,
Team MS3 ð
quick and efficient
The engineer was friendly and considerate of our property. He set everything up easily and then tidied up after himself. I only give him 4 stars because we had to have a fault rectified, but even then he was very quick and knew exactly what was wrong. Overall good experience.
2026幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Dawn,
Thank you for taking your time and leaving us a review.
We are happy that the engineer was friendly towards yourself and that the fault raised was rectified quickly and efficiently.
Kind Regards,
Team MS3 ð
Great service
Kev provided a seamless move from our old provider across to Zen . Everything was dealt with by the company and the installation team arrived promptly. Thanks for all of your help with the crossover Kev and looking after us so well . You made the move super easy and have saved us money in the process . Highly recommended
2026幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi,
Thank you for the lovely 5* review.
This feedback will definitely be passed over to Kev, and we are glad that your switch was seamless.
Kind Regards,
Team MS3 ð
Lovely lad
Lovely lad, very friendly and done in very quickly, no bother at all.
2026幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there Vicki,
Thank you so much for taking the time to leave us a 5* review! We're so glad to hear you found the engineer friendly and efficient, that's what we love to see. We're really happy you're satisfied with the works done.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 ð
From the moment I signed the contract
From the moment I signed the contract, it felt like the start of a beautiful romance. Messages came flooding in â actual humans from a real UK contact centre (I know, I was shocked too). A week before installation, the cabling appeared outside like a little love note saying, âWeâre getting closerâŠâ
Installation day arrived with a text giving me a oneâhour headsâup â the modern equivalent of âIâm on my way, put the kettle on.â The installer was an absolute star: friendly, tidy, explained everything, and even let me choose where the magic box would live. No mess, no fuss, just pure connection bliss.
By the time he left, everything was up, running, and honestly⊠it felt like the start of a marriage made in heaven. Just donât tell my partner.
Outstanding service â thank you for sweeping me off my feet.
2026幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Paul,
Thank you for the amazing 5* review, this is greatly appreciated.
We hope you enjoy your new service with us!
Kind Regards,
Team MS3 ð
Thankyou for connecting me to WiFi
Thankyou for connecting me to WiFi, a great job has been done with professional excellence ð
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Antony,
Thank you so much for your 5* review!
Weâre delighted to hear youâre happy with the installation and the service provided.
Kind regards,
Team MS3 ð
The connection was seamless and theâŠ
The connection was seamless and the internet is fast
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Sikiru,
Thankyou for the amazing 5* review.
This is greatly appreciated, we hope you enjoy your new service with us!
Kind regards,
Team MS3 ð
Very professional and friendly service
Very professional and friendly service. Thank you âºïž
2026幎6æ8æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there Vicki,
We really appreciate the 5* review, thank you. We're happy to hear you found our service professional and service, that's what we want all of out customers to experience.
Thank you, and we hope you're enjoying your connection!
Kind regards,
Team MS3 ð
Joe was amazing
Joe was amazing. Told her the issue and sorted it within minutes:) I was so happy to see her without net you cant do a lot haha
2026幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Roshene,
Thank you for leaving a brilliant 5* review! We're so happy to know your issue was resolved swiftly, and that you were back online quickly - we understand how important internet is these days!
Thank you again, we hope you're enjoying your connection again.
Kind regards,
Team MS3 ð
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