Stefan made attendance to our house to install the required modem. He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Quick install by three very efficient workers , Stefan , Elliot and Macca. Stefan explained in detail what happens once my new router arrives and explained it in terms I could understand, many thanks... もっと見る
企業が回答しました
Couldn’t fault the install today, engineer James was polite and very helpful, helped re route installed cable which had been fitted incorrectly the the outside. No mess left either . Thanks James
企業が回答しました
We had Zoe come and fit our internet box today, she was lovely very friendly , got the job done fast, left no mess , couldn’t fault it , Thankyou
企業が回答しました
企業情報
当該企業による記述
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
連絡先
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, 英国
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
優良
1715件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast & Good 👍
2026年7月6日
自発的なレビュー
MS3 Networks からの回答
Hi Paul,
Thank you for taking the time to leave us a 5* review.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Very informative and straightforward
Very informative and straightforward, lovely staff and a real person on the end of the support like that you can understand
2026年7月7日
自発的なレビュー
MS3 Networks からの回答
Hi Cameron,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear your found your experience informative and straightforward.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
On time and both very professional left…
On time and both very professional left place tidy and they were very polite thank you
2026年7月7日
自発的なレビュー
MS3 Networks からの回答
Hello Mrs D Bell,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear your installation was on time and they were both very professional, we will be sure to pass on your feedback.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Zoe from MS3 is a superstar
Telephoned my service provider and literally 15 minutes later an engineer was at my door.
Zoe was very pleasant and bubbly, very polite. She very quickly identified the problem and took the time to explain what was wrong and how she was going to fix it. Zoe even listened to me as I waffled on about kids and family etc. Half an hour later if that. Everything was fixed and my service was back up and running.
2026年7月7日
自発的なレビュー
MS3 Networks からの回答
Hello Debbie,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear Zoe got your service back up and running so quickly.
We will be sure to pass on your lovely feedback.
Kind regards,
Team MS3 💜
MS3 Networks からの回答
Hi Emma,
Thank you for the brilliant feedback! We're thrilled to know Zoe did a stand-up job, and that you'd recommend her. I'll definitely make sure your kind word get back to her.
Thank you again, we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Instal went perfectly
Instal went perfectly the lad who come to do it was quality walking me through everything he did could not fault him.
2026年7月3日
自発的なレビュー
MS3 Networks からの回答
Hi Jordan,
Thank you for the 5* review! We really appreciate it. We're thrilled to know everything went smoothly with your installation, and that our engineer was informative and guided you through the install, that's what we like to see!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Absolutely outstanding customer…
Absolutely outstanding customer service, fast and clean installation.
Specially many thanks to Zen agent Mr Neil Bainbridge,
2026年6月30日
自発的なレビュー
MS3 Networks からの回答
Hi Artur,
Thank you for taking the time to leave us such a lovely review. We're so pleased to know you've been happy with the customer service, especially from Neil - we'll be sure to pass along your kind words to him! We're also happy to know the installation was prompt and the engineers kept your home tidy.
Thank you again, and we hope you enjoy your new connection!
Kind regards,
Team MS3 💜
MS3 Networks からの回答
Hi there Amyleigh,
Thank you for the review! We really appreciate it.
We're glad to hear you were happy with the service from Stefan, we'll be sure to pass along your kind words to him.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Problem free installation
The installation of my Internet service from MS3 was great. The men arrived on time and were very friendly and helpful. Would highly recommend.
2026年6月25日
自発的なレビュー
MS3 Networks からの回答
Hi Elizabeth,
Thank you for the glowing review, we're so pleased to know you were happy with the service! We're glad to hear the engineers arrived on time and were friendly and helpful, that's what we love to see.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
The engineer was freindly and…
The engineer was freindly and professional during the job cleaned up after himself, and asked I had any questions very nice person
2026年7月2日
自発的なレビュー
MS3 Networks からの回答
Hi there Jacqueline,
Thank you for taking the time to leave us a 5* review, that's really kind.
We're happy to hear the engineer was both friendly and professional during their visit, and left your home neat and tidy afterwards, that's what we aim to deliver on every install!
Thank you again, and we hope you're enjoying your new connection.
Kind regards,
Team MS3 💜
Notifications before arriving and a…
Notifications before arriving and a quick call to say they were en route. Completed the work quickly without any fuss and cleaned up after themselves too. Checked where we wanted the box installed etc. honestly a really smooth service and the internet was up and running within an hour
2026年7月1日
自発的なレビュー
MS3 Networks からの回答
Hi there,
Thank you for a lovely review! We're so happy to hear you were kept updated during the order/installation process, and that the team got you up and running quickly with no fuss. We're glad to know the onboarding was a pleasant experience for you, and we hope your connection is just as brilliant.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Amazing service from start to finish…
Amazing service from start to finish from Stefan & Jack B! Very friendly guys & explained the installation process thoroughly. Very pleased! Thanks again guys
2026年6月30日
自発的なレビュー
MS3 Networks からの回答
Hello,
Thank you for a lovely 5* review.
It is great to hear that Stefan and Jack provided such a great experience, we will be sure to let them know.
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
MS3 Networks からの回答
Hi there,
Thank you for the 5* review! We're very happy to know you were happy with the service, and that the guys were quick but still left everything nice and tidy - that's what we like to see.
Kind regards,
Team MS3 💜
Shane who installed my new internet was…
Shane who installed my new internet was absolutely brilliant and put the box exactly where I wanted it. He was very neat and tidy and very nice to chat to.
2026年6月30日
自発的なレビュー
MS3 Networks からの回答
Hi there Adam,
What a lovely review, thank you for taking the time to share your experience. We're glad to see that Shane was brilliant in installing your service, and was accommodating in its placement. We'll make sure to pass along your kind words to Shane, I'm sure he'll be made up!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Stefan was my installer today
Stefan was my installer today - perfect job, nice communication - clean and tidy
Perfect
2026年6月29日
自発的なレビュー
MS3 Networks からの回答
Hi there Krasi,
Thank you for taking the time to leave us your feedback.
We are so happy to know you were pleased with the service from Stefan, and that he was communicative and treated your home with respect - that's what we like to see!
Thank you again, we hope you're enjoying your connection.
Kind regards,
Team MS3💜
Excellent customer service
Excellent customer service. Neil Bainbridge was extremely helpful and explained the service thoroughly and answered all of my questions. It was fitted and installed the very same week. I have no problems with it. Highly recommended
2026年6月18日
自発的なレビュー
MS3 Networks からの回答
Hi there!
Thank you for sharing your 5* review with ourselves!
We really appreciate the feedback about the teams service, as well as hearing how your installation went.
I will make sure to pass on your kind words to Neil!
Kind regards,
Team MS3 💜
Was a bit concerned changing over to…
Was a bit concerned changing over to Zen been with Kcom 50 years it went very smoothly was all done within an hour can’t say wether would recommend yet but so far so good
2026年6月25日
自発的なレビュー
MS3 Networks からの回答
Hi Alan,
Thank you so much for taking the time to share your feedback!
We're really pleased to hear your switch from KCOM to MS3 and Zen went so smoothly, especially after being with the same provider for 50 years. We understand changing providers can feel like a big step, so it's great to know everything was completed within an hour.
We appreciate your honest feedback and hope your positive experience continues. Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
MS3 Networks からの回答
Hi Rach!
Thank you for the 5* review! This is greatly appreciated.
Kind Regards
Team MS3 💜
MS3 Networks fibre install…
The lads that attended were very friendly and explained what was involved and what I required from them was listened to. The fibre line to the house was done within 90 minutes and the grass lawn and block paving that had to be disturbed was returned to it's original condition after job-completion. Well done 👍 ✅
2026年6月24日
自発的なレビュー
MS3 Networks からの回答
Hi there Andy,
Thank you for taking the time to leave us a brilliant 5* review!
We're delighted to hear that our installation team were friendly, took the time to explain the process clearly, and listened to your requirements throughout the visit. It's also great to know that the installation was completed efficiently and that the team restored your lawn and block paving to their original condition once the work was finished. That's what we like to see!
Thank you again, and we hope you're enjoying your new connection.
Kind regards,
Team MS3 💜
Internet providers did everything that…
Internet providers did everything that was expected of them.
Unfortunately post office let us down with non delivery of router on allocated date.
So paying for internet and not being able to use it.
Not squirrel internet fault!
Post office again.
2026年6月23日
自発的なレビュー
MS3 Networks からの回答
Hi there!
Thank you for leaving a 5* review
Sorry to hear that your router didn't get delivered in time, but we are happy that your journey with ourselves was successful.
Your feedback if appreciated and will be passed on to the team.
Kind Regards,
Team MS3 💜
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