Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... ãã£ãšèŠã
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Stefan made attendance to our house to install the required modem. He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving... ãã£ãšèŠã
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Quick install by three very efficient workers , Stefan , Elliot and Macca. Stefan explained in detail what happens once my new router arrives and explained it in terms I could understand, many thanks... ãã£ãšèŠã
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Couldnât fault the install today, engineer James was polite and very helpful, helped re route installed cable which had been fitted incorrectly the the outside. No mess left either . Thanks James
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MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3âs high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
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Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, è±åœ
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
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The move over was slick & smooth
The move over was slick & smooth. Sam was very helpful with the sign up & the installation went to plan. Good speeds & good service. Would recommend
2026幎3æ26æ¥
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MS3 Networks ããã®åç
Hello Anthony,
Thank you so much for taking the time to leave us a review, we appreciate all forms of feedback.
We are pleased to hear that your sign up went slick and smoothy as well as the engineers who attended being great throughout your installation- we will be sure to pass along your kind words and feedback to the team.
We are glad you are up and running, welcome to MS3!
Kind Regards,
Team MS3ð
Brilliant service got me a great dealâŠ
Brilliant service got me a great deal for my Internet and more than welcome to help make it as easy as possible highly recommend ð
2026幎2æ8æ¥
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MS3 Networks ããã®åç
Hello Phil,
Thank you so much for taking the time to leave us a 5* review.
Its great to hear your transition to MS3 was smoothly and that you received brilliant service- we will be sure to pass along your kind words to the team.
Kind Regards,
Team MS3ð
Excellent service
Very good service, from Stefan and Jimmy who routed the fibre to the house last week and Nathan who did the install today. All very polite and professional and explained clearly what would happen at the next stage. I await the arrival of the router and am sure the new service will run as smoothly as the installation.
2026幎3æ26æ¥
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MS3 Networks ããã®åç
Good Afternoon,
Thank you for taking the time to leave us a lovely 5* Review.
Its great to hear your installation ran smoothly and to read the lovely feedback of the engineers, we will be sure to pass this along.
We hope you enjoy your new connection!
Kind regards,
Team MS3 ð
Really good service
I recently signed up to MS3 and have been really impressed so far. The connection is fast, reliable, and a big improvement on what I had before.
Neil Bainbridge, who helped set everything up, was fantasticâfriendly, professional, and very clear in explaining my options. He made the whole process quick and easy.
Overall, a great experience and Iâd definitely recommend both the service and Neil.
2026幎3æ17æ¥
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MS3 Networks ããã®åç
Hi there Mr Coates,
Thank you so much for a brilliant review! We're delighted to hear you've been impressed with the service so far, and that you're enjoying a fast and reliable connection. That's exactly what we want to see.
We're also pleased to hear Neil was friendly, professional and informative during the sign-up process. We'll be sure to pass along your kind words to him.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 ð
Very confident organize engineerâŠ
Very confident organize engineer imidietly identified a problem solve and we had no issue since
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hello Magdalena,
Thank you for the 5* Review.
We are pleased to hear the engineer identified the issue and has resolved this for you.
Kind regards,
Team MS3 ð
Great service
Great service, Alex was very proffessional and friendly. Thank You
2026幎3æ25æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi John,
Thank you for your lovely 5* Review.
We are pleased to read Alex was very professional and friendly, we will be sure to pass on your feedback.
We hope you enjoy your new connection!
Kind regards,
Team MS3 ð
Broadband
Installation was quick, the guy was professional and polite
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Alison,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear you had a great experience and we will be sure to pass on your feedback.
We hope you enjoy your new connection!
Kind regards,
Team MS3 ð
Quick work
Quick work, and really really tidy. Impressed with how neat and tidy the installation was. Thanks
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Emma,
Thank you so much for leaving us such a great review! We're so pleased to hear everything was set up quickly, and that the guys left your home nice and tidy, that's what we like to see!
Thank you again for sharing your experience, and we hope you enjoy your new connection.
Kind regards,
Team MS3 ð
Brilliant service from start to finish
Brilliant service from start to finish. Quickly installed my new box neatly and exactly where I wanted it. The engineer was very polite and knowledgeable, just a shame I didn't catch his name as he's a credit to your company. Thank you MS3 for a fantastic all round service.
2026幎3æ23æ¥
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MS3 Networks ããã®åç
Hello Andrew,
Thank you so much for taking the time to leave us a 5* review.
Its great to hear your experience was brilliant from start to finish, and that the engineer who attended was polite and knowledgeable- we will be sure to pass along your kind words to the team.
Kind Regards,
Team MS3 ð
The engineer who installed my internetâŠ
The engineer who installed my internet told me what he was going g to do as soon as he came in. He was very friendly I highly recommend to anyone
2026幎3æ23æ¥
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MS3 Networks ããã®åç
Hi there Leximae,
Thank you so much for the great review! We're glad to hear the engineer was communicative, letting you know exactly what he was going to be doing and remaining friendly throughout - that's what we love to see!
Thank you again for the feedback, and we hope you enjoy your connection.
Kind regards,
Team MS3 ð
All good so far
All good so far. Engineer did a good job and cleaned up well.
2026幎3æ23æ¥
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MS3 Networks ããã®åç
Hi Annie,
Thank you for taking the time to share your experience! We really appreciate it. We're really glad to hear that everything went ahead as planned, and that the engineer was able to deliver good service whilst ensuring your home was left neat and tidy.
Thank you again, and we hope you enjoy your connection!
Kind regards,
Team MS3 ð
Absolutely spot on..guy was lovely whoâŠ
Absolutely spot on..guy was lovely who came to do installation. Explained everything well, very happy. Just waiting for my router to be up and running. Thank you
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Victoria,
Thank you so much for taking the time to leave us a 5* review.
Its great to hear your MS3 experience was spot on and that the engineer who attended was lovely and explained everything, we will be sure to pass along your kind words.
We hope you love your new connection!
Kind Regards,
Team MS3ð
JAMES CALLED TODAY AS PROMISED.
JAMES CALLED TODAY AS PROMISED.
THIS YOUNG MAN IS A CREDIT TO YOUR COMPANY.
THANK YOU FOR THE SWIFT AND COURTIOUS SERVICE
2026幎3æ23æ¥
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MS3 Networks ããã®åç
Hi Lorraine,
Thank you for taking the time to leave us a 5* Review.
We are so pleased to read your feedback and we will be sure to pass this on to James!
Kind regards,
Team MS3ð
James who came to sort out my internetâŠ
James who came to sort out my internet problems.He was very helpful and told me everything he was doing.He came to let me know that everything was back to normal
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hello Mrs Loftus,
Thank you so much for sparing some time to leave us a 5 star review.
It's great to read some lovely feedback about James. We are pleased he was able to restore your connection.
Thanks again, and we hope you continue to enjoy your connection now that everything is back up and running.
Kind regards,
Team MS3ð
Excellent service
I was kept informed at every step and given an hour's notice of the engineer's arrival on the agreed date. He was on time, got on with the job and then explained everything to me. He left no mess and was very polite. Made sure I knew where to contact in case of difficulty or questions. Very good service.
2026幎3æ20æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there Johanna,
Thank you so much for the brilliant feedback. We're so pleased to know you were kept up to date, and given ample notice of the engineers arrival. We're also happy to see he did such a stellar job in installing your connection and then explaining everything to you - and, of course, leaving everything neat and tidy. That's what we like to see!
Thank you again for your review, and we hope you're now enjoying your new connection!
Kind regards,
Team MS3 ð
Courteous and prompt
Courteous, prompt and delivered the installation without a fuss. I can only complain the fibre network box has an annoying high pitch frequency, probably a cheap fan inside
2026幎3æ12æ¥
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MS3 Networks ããã®åç
Hello Richard,
Thank you so much for taking the time to leave us a review, we appreciate all forms of feedback.
We are pleased to hear that the engineers who attended was courteous and prompt throughout your installation- we will be sure to pass along your kind words and feedback to the team.
We are glad you are now up and running, welcome to MS3!
Kind Regards,
Team MS3ð
Very good Nd quite Nd well manaded
2026幎3æ20æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hello Billy,
Thank you so much for taking the time to leave us a 5* review.
Its great to hear your MS3 experience was very good and that the engineer who attended was well mannered throughout, we will be sure to pass along your kind words.
We hope you love your new connection!
Kind Regards,
Team MS3ð
Installed Monday
Installed Monday, no Internet Wednesday, engineer Friday. No Internet for 3 days after leaving a reliable supplier after 35yrs. ZERO interest after you sign up
â The issue was fixed 8.30am Friday morning.
2026幎3æ16æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I am really keen to understand more about this, a member of our support team will contact you to investigate further.
Kind regards,
Team MS3
ð
Neil on Kingswood
Neil on Kingswood, Hull, was absolutely exceptional in helping me pick the best WIFI package, and went above & beyond to make sure everything went okay! Thanks again Neil
2026幎2æ13æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Courtney,
Thank you so much for taking the time to leave us a 5* review!
Its great to hear Neil made your transition to MS3 exceptional- we will be sure to pass along your kind words.
We hope you enjoy your new connection!
Kind Regards,
Team MS3
ð
Some ridiculous niggles but mostly a brilliant service
Apart from Monday when I received a phone call to say there was not enough height from pole to bungalow to connect me, everything else was good. If there ius not enough height from pole to bungalow two things occur to me !) why was this not picked up when the mast went up? The bungalows have been there for decades - well before the 60s. The height issue should have been identified then & solved before any of the bungalow residents applied for NS3 services. 2)why was this not identified when I bought my package? I should have been warned there might be a problem and given the choice of going elsewhere but - my money was taken.
Then on Tuesday a team turned and simply dealt with the issue with no concerns at all.
Wednesday was inside connection day and I must say how amazing Josh is. He was courteous, friendly, efficient, tidy, and more importantly to me, knowledgeable and informative about fibre optics etc. He gave me background info that answered all the worries or niggles I had about how wifi works. The boxes were installed neatly, just where I wanted them and with no sloppy or unnecessary cabling as I had experienced with past suppliers. Again, he clearly explained how things worked, reassuring me I have a very fast service with good coverage around my new home. My system was up and running after less than 24 hours with no wifi. He was the epitome of what any engineer, in any field, should be. Thank you Nathan. I hope all your engineers are as well trained as I will always choose an MS3 service and recommend one that is underpinned by MS3.
2026幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hello Lynne,
Thank you so much for taking the time to leave us a review, we appreciate all forms of feedback.
We are pleased to hear that the engineers who attended was courteous, friendly, efficient and tidy throughout your installation, we will be sure to pass along your kind words and feedback to the team.
We are glad you are now up and running, welcome to MS3!
Kind Regards,
Team MS3ð
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